Greetings Koichi thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible, and we really are happy to know you enjoyed your stay. We are currently doing renovations to update our accommodations. Our hotel is family owned and we do everything possible to have our guests feel they are part of the family. The location really makes it easy to the canyon! We Look forward to seeing you the next time you visit the Canyon. Happy Trails, Rich

Greetings, thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible, and we really are happy to know you enjoyed your stay. We are currently doing renovations to update our accommodations. Our hotel is family owned and we do everything possible to have our guests feel they are part of the family. The location really makes it easy to the canyon! We Look forward to seeing you the next time you visit the Canyon. Happy Trails, Rich

Greetings Ayako, thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible, and we really are happy to know you enjoyed your stay. We are currently doing renovations to update our accommodations. Our hotel is family owned and we do everything possible to have our quests feel they are part of the family. The location really makes it easy to the canyon! We Look forward to seeing you the next time you visit the Canyon. Happy Trails, Rich

Greetings Masahiro, Thank you for taking time to leave a review for your recent stay with us. We all work hard to provide the best service and products possible and we really are happy to know how much you enjoyed your stay. It was especially nice to note you enjoyed the staff. We Look forward to see you the next time you visit the Canyon. Happy Trails, Rich

Greetings John, at the Grand Canyon Plaza, our rooms are thoroughly inspected after each cleaning, before releasing to the front desk for check in. We are very sorry to hear this happened. However, we do not have any records of your complaint when you were here on 5/20. A DND sign is also available should the guests wish not to be disturbed. Rest assured, we will forward this to our housekeeping department for further action and improvement. Thank you so much for your time.

Dear James, we do not have a dumpster in front of our guestrooms. We are very sorry to hear if the trash pick up was too loud this morning - it is absolutely beyond our control as it must be done in accordance to the Waste Management's schedule, usually earlier in the morning. Regarding the hotel location, we are located in the town of Tusayan - 1 mile to the entrance and 7 miles to the rim. We are again, apologize if there is a misunderstanding when you booked. We appreciate your time and wish you the best in your future travels. Thank you.

Dear Neha, we are sorry to hear about your stay experience. Please note that our dumpster was located outside and around the corner of the building, however, your room has an interior access and no view of the dumpster. We showed you arrived before 6pm and no complaint regarding your concerns though. Have we known of your dissatisfaction, we would offered you a room move or even offer a free upgrade. Rest assured, our management team is made aware of your complaint and we are working hard for the solution. Thank you for your time.

Thank you for staying with us Laura. We are located just a mile OUTSIDE the park in the town of Tusayan. The seasonal shuttle is operated by the NPS itself, and the park pass/fee is required. It usually runs between mid May through Mid September. At this time, we recommend our guests to leave early (before 9am) for shorter line to enter the park. Thank you.