Dear Ritsuko,I do apologise for the issue you experienced on arrival.If you have the time to contact the property, we would appreciate the chance to discuss further.I do hope the remainder of your stay was an enjoyable one.
10/10 (非常に良い)
YURI
小さなお子様連れの家族旅行
2023 年 9 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The tram station was nearby and the breakfast was delicious.
Dear Masami,"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jason Rvoco Gold Coast
6/10 (普通)
Nao
2023 年 5 月 8 日
Nao
2023 年 5 月に 1 泊滞在
Jason Rからの返信 (投稿日 : 2023 年 5 月 31 日)
Dear NaoThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jason Rvoco Gold Coast
10/10 (非常に良い)
Mikiyasu
2023 年 5 月 5 日
Mikiyasu
2023 年 5 月に 1 泊滞在
Jason Rからの返信 (投稿日 : 2023 年 5 月 16 日)
Dear Mikiyasu,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jason RHotel Services Manager
Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future - Ale D (GSA)
10/10 (非常に良い)
Shinji
家族旅行
2022 年 9 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
サーファーズパラダイス駅の目の前。1Fにあるクリフォードグリルは美味しく、料金も手頃で良かった。
Shinji
2022 年 9 月に 1 泊滞在
Brooke Dからの返信 (投稿日 : 2022 年 9 月 23 日)
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Thank you for your 5/5 rating.
We hope to welcome you back soon.
Kind regards
Riki
Duty Manager
10/10 (非常に良い)
宿泊されたお客様
グループ旅行
2020 年 3 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフの方たちがフレンドリーで安心して過ごすことが出来ました。
宿泊されたお客様
2020 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2020 年 3 月 10 日)
Dear
Thank you for your 5/5 rating.
It is great to see you enjoyed the service from our staff.
We hope to see you again soon.
Kind regards
Management Team
8/10 (良い)
宿泊されたお客様
2020 年 2 月 18 日
宿泊されたお客様
2020 年 2 月に 4 泊滞在
Alexからの返信 (投稿日 : 2020 年 3 月 10 日)
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
10/10 (非常に良い)
TSU
グループ旅行
2019 年 12 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
稚拙な英語力でも快く対応していただきました。
TSU
2019 年 12 月に 4 泊滞在
8/10 (良い)
candy、東京
グループ旅行
2019 年 11 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフが親切だった。チェックインの時に貰えるクッキーが美味しい
candy
2019 年 8 月に 2 泊滞在
10/10 (非常に良い)
Azusa
家族旅行
2019 年 11 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Azusa
2019 年 10 月に 4 泊滞在
Christopher McHargからの返信 (投稿日 : 2019 年 11 月 18 日)
Hello Azusa,
Thank you for your review and choosing to stay at voco Gold Coast.
We look forward to seeing you again soon!
Kind regards,
Christopher McHarg
Guest Services Team Leader
voco Gold Coast
10/10 (非常に良い)
Octavia
カップルで旅行
2024 年 5 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great desk staff, friendly, 24-hour reception, room was very clean and bed was comfortable. Shower was really nice great water pressure and temperature. Beautiful seaview from the big windows
Octavia
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
Matthias、Seaford
2024 年 5 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Libre the Check in and all the informations
Matthias
2024 年 5 月に 3 泊滞在
10/10 (非常に良い)
David、Calgary
カップルで旅行
2024 年 5 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I liked this Hotel
David
2024 年 5 月に 2 泊滞在
6/10 (普通)
Philip
家族旅行
2024 年 5 月 9 日
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
We arrived to check in at 2.00 pm and was told that our room wouldnt be ready for another 30 minutes. The staff didnt really seem to care and offered coffee vouchers. I was travelling with my 85 and 87 year old parents who just wanted to lie down after a long drive. The room was Ok but pretty cramped. Not really big enough for 2 double beds and a fold out couch. The location of the hotel is good.
Philip
2024 年 5 月に 1 泊滞在
MDHからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Philip,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, The Voco Hotel Management
8/10 (良い)
Glenn
2024 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
Glenn
2024 年 5 月に 1 泊滞在
MDHからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Glenn,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
8/10 (良い)
Garry
カップルで旅行
2024 年 5 月 5 日
Really good location. Very clean and comfortable room
Garry
2024 年 5 月に 1 泊滞在
8/10 (良い)
Hannah
2024 年 5 月 4 日
良かった点 : 清潔度、スタッフとサービス
Hannah
2024 年 4 月に 5 泊滞在
8/10 (良い)
Alanna
家族旅行, 小さなお子様連れの家族旅行
2024 年 5 月 2 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Voco was a great hotel for families. It had ample access to public transport but was also within walking distance to cavil ave and the beach. Buffet breakfast was included in our stay - there was a great selection of food. Staff were friendly and super helpful. The only downside for us was that we had to keep asking for our room to be cleaned as we kept getting forgotten. Other than that we enjoyed our stay and would come back again.
Alanna
2024 年 4 月に 5 泊滞在
MDHからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Alanna,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
8/10 (良い)
Jacob
2024 年 5 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Jacob
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Anika
カップルで旅行
2024 年 4 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfortable stay. Great service overall.
Anika
2024 年 4 月に 2 泊滞在
MDHからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Anika,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
10/10 (非常に良い)
Jennifer
2024 年 4 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
George is a great front desk clerk, very helpful and kind. We had a lovely stay and could see the ocean from our room. The pool was lovely and clean.
Jennifer
2024 年 4 月に 3 泊滞在
MDHからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Jennifer,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
10/10 (非常に良い)
Sean
2024 年 4 月 19 日
Sean
2024 年 4 月に 1 泊滞在
MDHからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Sean,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
8/10 (良い)
Matthew
カップルで旅行
2024 年 4 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great stay
Matthew
2024 年 4 月に 1 泊滞在
MDHからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Matthew,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
10/10 (非常に良い)
Serafina
家族旅行
2024 年 4 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room is clean n bright. Plenty of restaurant close by and close to surfer paradise beach
Serafina
2024 年 4 月に 1 泊滞在
MDHからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Serafina,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
6/10 (普通)
Jagvir
2024 年 4 月 7 日
No housekeeping and tidying during the stay
Jagvir
2024 年 4 月に 2 泊滞在
MDHからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Jagvir,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management
8/10 (良い)
Igor、Bonbeach
家族旅行
2024 年 4 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All good. We were struggling with the bedding. Booked the room with 2 twin beds, those were quite small and the mattresses were very soft. Was quite hard to sleep.
Everything else was really good.
Great breakfast and fantastic location.
Igor
2024 年 3 月に 5 泊滞在
mdhからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Igor,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management
10/10 (非常に良い)
Juanita Mary
家族旅行
2024 年 4 月 3 日
The cleaner for the room l was in could have done a better job, there were dishes left unwashed. I had to ask for clean sheets for my granddaughters bed and the vacuuming was not done.
Apart from that, we enjoyed our stay, and, we will be back.
Juanita Mary
2024 年 3 月に 10 泊滞在
mdhからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Juanita,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management
8/10 (良い)
SIMON
2024 年 4 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
SIMON
2024 年 3 月に 3 泊滞在
mdhからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Simon,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 (非常に良い)
Kamiya
小さなお子様連れの家族旅行
2024 年 4 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent property , well maintained with friendly staff. Highly recommend.
Kamiya
2024 年 3 月に 4 泊滞在
mdhからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Kamiya,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
8/10 (良い)
Michael、Coquitlam
カップルで旅行
2024 年 4 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lobby wifi was good but the in room wifi just sucked. Couldn’t load anything or even FaceTime the family back home.
Michael
2024 年 3 月に 3 泊滞在
mdhからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Michael,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management
10/10 (非常に良い)
Sunish
小さなお子様連れの家族旅行
2024 年 4 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing stay
Sunish
2024 年 3 月に 3 泊滞在
mdhからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Sunish,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 (非常に良い)
Todd
家族旅行
2024 年 3 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place great view
Todd
2024 年 3 月に 3 泊滞在
mdhからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Todd,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 (非常に良い)
Graham
小さなお子様連れの家族旅行
2024 年 3 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location, food was great. Definitely recommend.
Graham
2024 年 3 月に 6 泊滞在
mdhからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Graham, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
8/10 (良い)
Jacqueline
家族旅行
2024 年 3 月 21 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
The pool was out of order and has been since Dec, but they still told us they had 2 pools at check in.
Breakfast buffet was good.
Staff were friendly but not super knowledgeable for us tourists looking for recommondations.
Jacqueline
2024 年 3 月に 4 泊滞在
MDHからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Jacqueline,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management
10/10 (非常に良い)
Lulu
2024 年 3 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Breakfast was really good! Room was in great condition and no noise from neighbors or hallways could be heard. Very clean and nice hotel! Nice view from the room. Overall very satisfied!
Lulu
2024 年 3 月に 1 泊滞在
MDHからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Lulu,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 (非常に良い)
Navjyot
2024 年 3 月 12 日
Great service, beautiful hotel, excellent 💕
Navjyot
2024 年 2 月に 15 泊滞在
MDHからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Navjyot,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
8/10 (良い)
Gina
カップルで旅行
2024 年 3 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Proximity to public transport was excellent. Amazing meal at Clifford’s Grill and Lounge. Would definitely stay again.
Gina
2024 年 3 月に 4 泊滞在
MDHからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Gina,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 (非常に良い)
Yuto
2024 年 3 月 11 日
良かった点 : 施設のコンディションと設備
Yuto
2024 年 3 月に 2 泊滞在
MDHからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Yuto,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 (非常に良い)
Luke
2024 年 3 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Luke
2024 年 3 月に 1 泊滞在
MDHからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Luke,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
8/10 (良い)
Giuli
2024 年 3 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Giuli
2024 年 3 月に 3 泊滞在
MDHからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Giuli, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
2/10 (非常に不満)
Glen
2024 年 3 月 4 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The place itself was ok but I got a random charge on my card that I used for the hind of $398 halfway through my stay. This is the 2nd time this has happened for no reason.
I use 2 different cards 1 for the bond and 1 for the payment of the room. I don’t understand how or why they would look up my card details for the bond payment (which they already took out the day before to hold it) and then charge me nearly $400 for no reason. When I went and spoke to them they said it was an accident and will refund it.
Not staying here again something dodgy as this is the 2nd time they’ve done this.
Glen
2024 年 3 月に 2 泊滞在
mattからの返信 (投稿日 : 2024 年 3 月 5 日)
Good Evening Glen,I’m sorry to hear about your experience with the unexpected charges on your cards during your stay with us here at Voco Gold Coast. It's understandable that this situation has caused frustration and concern. But please be assured that moving forward the correct training will be conducted and that I hope you can trust and stay with us again in the future. Thanks Matt ConaghanDuty Manager
10/10 (非常に良い)
parminder
2024 年 3 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect place for holiday
parminder
2024 年 3 月に 3 泊滞在
MDHからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Parminder, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management