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ザグラニットラグジリーホテルペナン (以前はMサミット191エグゼクティブホテルスイーツとして知られていました)の口コミ

3 out of 5
ザグラニットラグジリーホテルペナン (以前はMサミット191エグゼクティブホテルスイーツとして知られていました)
191. Jalan Magazine, George Town

口コミ

8.2

とても良い

評価 10 - 127 件の口コミ中 49 件が非常に良い" "
評価 8 - 127 件の口コミ中 49 件が良い" "
評価 6 - 127 件の口コミ中 19 件が普通" "
評価 4 - 127 件の口コミ中 8 件が不満" "
評価 2 - 127 件の口コミ中 2 件が非常に不満" "

8.4/10

清潔度

8.0/10

スタッフとサービス

7.8/10

設備とサービス

8.6/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
2018 年 9 月に 1 泊滞在
Jayden Tan Qing Giap からの返信 (投稿日 : 2018 年 9 月 20 日)
Thanks for your comment , our hotel hope that you can stay again with us and have a nice day :)

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2018 年 8 月に 1 泊滞在
Jayden Tan からの返信 (投稿日 : 2018 年 8 月 21 日)
Thanks for your reply , I very appreciate for your comment and hope that you can stay again here :)

6/10 (普通)

Christy

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The customer service was disappointed.Had a mis-matched booking record (booked 3 rooms,but only 2 rooms shown in their record). I took their initial suggestion to call Expedia and I received confirmation of my booking is correct,however,during check in,they claimed they still do not have Expedia's confirmation for the third room's booking,and suggested again me to call Expedia,but I refused as I felt that is between them and Expedia for such incident, they should do the verification instead of asking the customer to do it. Eventually I received 3 rooms per my booking and my experience with the hotel is good. But I strongly feel that the hotel staff should be equipped with better problem solving skills as to able resolve any problems in different situations quickly.
2024 年 5 月に 4 泊滞在

8/10 (良い)

Wai Yee

良かった点 : 清潔度、施設のコンディションと設備
The location is awesome for local culture. But will be nice if hotel just provide enough toilet paper and coffee for those who stay multiple nights
2024 年 4 月に 5 泊滞在
The Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Wai Yee, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

10/10 (非常に良い)

Anderson

2024 年 4 月に 4 泊滞在
The Managementからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Anderson, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 (非常に良い)

Yeo Chee

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Staffs was very attentive and helpful both at Concierge and Housekeeping. Special thanks to front desk Ms Zulaika for service rendered. Will strongly recommend to friends and family.
2024 年 4 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Yeo Chee, thank you for choosing to stay with us at The Granite Luxury Hotel. Your generous review has been shared among the team including Zulaika. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 (非常に良い)

Brad、Portland

2024 年 4 月に 4 泊滞在
The Managementからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Brad, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

10/10 (非常に良い)

Jen、Elanora

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We had a perfect 3 night stay at the Granite. The suite is an amazing big suite and beautifully decorated in traditional colours. The bed is super comfy and large. The location is perfect and walking distance to all the streets art and other attractions. The rooftop pool is making and great views over the city and the roof top bar, just tops it all. I can highly recommend hiring a tuk tuk bicycle ride at night. We had the best night with our rider taking us round the street art through little India upto the sea front. It really made our stay in Penang perfect. Go up the hill also, we spent over 5 hours up the hill and loved the walks and cooler air. Our only regret is we didn’t have longer in Penang. Thank you Granite hotel and Penang we will be back some day.
2024 年 3 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Jen, we are happy to receive your generous review score. It is in our nature to serve you passionately, and make the experience of your stay a home away from home. All of us are looking to welcome you back to The Granite Luxury Hotel.

10/10 (非常に良い)

k

2024 年 3 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear k, we are happy to receive your generous review score. All of us are looking to welcome you back to The Granite Luxury Hotel.

8/10 (良い)

Philip

良かった点 : 清潔度、施設のコンディションと設備
They should drop the word luxury from the name, it isn’t luxury, but it is good, good location, safe, clean, friendly staff. Breakfast was free so ok, but I wouldn’t pay for it. Room was large, plenty space. We had no toilet paper, had to go and ask, but they brought it up. Mugs and glasses were provided, but no way to wash them, and they weren’t replaced at all during our stay The rooftop bar was disappointing as it is quite expensive. Go next door to the Wembley instead, bar is higher and prices much more reasonable.
2024 年 2 月に 4 泊滞在
The Managementからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Philip, thank you for staying with us at The Granite Luxury Hotel and writing us a review. Please accept our profound apologies for the inefficiency. We had carried out the necessary actions. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

6/10 (普通)

Jillian Lorraine

良かった点 : 清潔度、施設のコンディションと設備
The Managementからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Jillian Lorraine, we are happy to receive your generous review score. All of us are looking to welcome you back to The Granite Luxury Hotel.

8/10 (良い)

Nga Chi

2023 年 12 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Nga Chi, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

2/10 (非常に不満)

hang yee

気になった点 : 清潔度、施設のコンディションと設備
2023 年 12 月に 4 泊滞在
The Managementからの返信 (投稿日 : 2024 年 1 月 5 日)
Dear hang yee, thank you for your candid review. We are sorry to hear that you were not satisfied with your stay. We hope that the incident will not deter you from returning to our hotel and, we look forward to serving you better in the future.

8/10 (良い)

nongnuth

グループ旅行
良かった点 : 清潔度
การเอารถมารับส่งหน้ารร. ไม่สะดวกมากๆ ทุกอย่างดีหมดยกเว้น ความสะดวกในการรับส่ง เพราะไม่มีถนนที่กว้างพอให้รถมารอรับได้และไม่สามารถกลับรถได้ต้องถอยหลังออกเท่านั้น
2023 年 12 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear nongnuth, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

10/10 (非常に良い)

James Seng Hee

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The best stay I have during my trip to penang, great staff! Would recommend.
2023 年 11 月に 7 泊滞在
The Managementからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear James Seng Hee, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

10/10 (非常に良い)

Leng

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
All is okay except the music is loud even after 10pm.
2023 年 11 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Leng, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We have taken note of your feedback. Please be informed that we have highlighted this issue to our fellow neighbour. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

10/10 (非常に良い)

Siew Loong

家族旅行
良かった点 : 清潔度、客室の快適度
Comfortable
Awesome, except we are not use to have the bed room without the widow
2023 年 10 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2023 年 11 月 18 日)
Dear Siew Loong, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

6/10 (普通)

Tzu Ta

家族旅行
Bathroom got bad smell all the time
2023 年 9 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2023 年 9 月 28 日)
Dear Tzu Ta, thank you for your candid review. Please accept our profound apologies for the inefficiency. We have taken note of your comments and we will carry out the necessary actions immediately. We hope that the incident will not deter you from returning to our hotel and, we look forward to serving you better in the future.

6/10 (普通)

Zhi Yan

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Had a very bad first day check-in with property unable to combine my beds for baby and still wanted to charge extra. Booked breakfast but was told booking did not include breakfast. Asked them to call by by 7am to confirm but did not on the first morning. Luckily expedia confirmed my breakfast. Was shocked it was not a freeflow buffet. On the last day, reception called and lied checkout time is 11am. We rushed with toddler down and forgot several items. Was very angry and asked why they had an earlier check out and then reception said checkout is 11am-12noon. Whilst I understand the need to clean the rooms, they have 2-3hrs to do it. Do not understand the rush. Luckily Ika managed to find the items for us else we would have lost about $150 worth of items in the rush. There is also a renovation going on on 11th floor and swimming pool. We would have liked the rooms if service was much better as the hotel is in excellent location opposite shopping malls.
2023 年 9 月に 5 泊滞在
The Managementからの返信 (投稿日 : 2023 年 9 月 28 日)
Dear Zhi Yan, thank you for your candid review. Please accept our profound apologies for the inefficiency. We have taken note of your comments and we will carry out the necessary actions immediately. We hope that the incident will not deter you from returning to our hotel and, we look forward to serving you better in the future.

10/10 (非常に良い)

Karl

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Pool was lovely - cantilever variety, infinity and very high up. Room was massive. Staff were hugely friendly.
2023 年 7 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2023 年 8 月 19 日)
Dear Karl, we are so thrilled to receive your generous review score. Your generous review has been shared among the entire team. As a hotelier, we always go beyond the extra-mile to ensure our guests have an excellent stay. It is in our nature to serve you passionately, and make the experience of your stay a home away from home. We hope to welcome you back in the near future.

6/10 (普通)

siew wah

グループ旅行
良かった点 : 清潔度
Can hear the pub music and car-lift noise. Disappointed with my stay.
The Managementからの返信 (投稿日 : 2023 年 8 月 19 日)
Dear siew wah, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. We apologies for the inconvenient cause. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

8/10 (良い)

DAEHEE

良かった点 : 清潔度
2023 年 7 月に 4 泊滞在
The Managementからの返信 (投稿日 : 2023 年 7 月 21 日)
Dear DAEHEE, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 (非常に良い)

JunQiang

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice place to stay
2023 年 7 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2023 年 7 月 14 日)
Dear JunQiang, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

8/10 (良い)

Lee Hiah

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Hotel lobby is spacious, inviting and pleasing. Room is new and in excellent condition, also very clean. Hotel location is great as you can easily walk to popular eateries within 10-20 mins taking into consideration traffic jams during peak hours. However, do note that only suites come with a coffee machine which is not welcome by me as I need my cup of kopi o kosong to start my day. Otherwise, it's a great place to stay for your vacation!!
2023 年 7 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2023 年 7 月 13 日)
Dear Lee Hiah, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We have taken note of your feedback. We do provide 2in1 & 3in1 local Penang coffee. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

8/10 (良い)

Yoong Fong

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 6 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2023 年 6 月 23 日)
Dear Yoong Fong, thank you for choosing to stay with us at The Granite Luxury Hotel. Your generous review has been shared among the team. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

8/10 (良い)

Lim

2023 年 6 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Lim, we are happy to receive your generous review score. It is in our nature to serve you passionately, and make the experience of your stay a home away from home. All of us are looking to welcome you back to The Granite Luxury Hotel.

8/10 (良い)

Dr Winston

2023 年 6 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2023 年 6 月 20 日)
Dear Dr Winston, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

8/10 (良い)

Belinda

良かった点 : 清潔度、施設のコンディションと設備
Good but the ock is separate and not connected Convenient rea
2023 年 5 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2023 年 6 月 8 日)
Dear Belinda, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We hope to welcome you back in the near future.

4/10 (不満)

Brendan Thomas

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
If you plan on sleeping between 8pm and 12 midnight it will not happen as there is a karaoke music bar, very noisey and constant every night. When you book there will be no mention of the bar or noise created by it, you get the pleasure of finding out on your first night of holiday.
2023 年 5 月に 7 泊滞在
The Managementからの返信 (投稿日 : 2023 年 5 月 18 日)
Dear Brendan Thomas, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We have taken note of your feedback. Please be informed that we have highlighted this issue to our fellow neighbour. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

10/10 (非常に良い)

Djuni

2023 年 5 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2023 年 5 月 30 日)
Dear Djuni, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

8/10 (良い)

Yew hock

2023 年 4 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2023 年 5 月 4 日)
Dear Yew hock, we are happy to receive your generous review score. It is in our nature to serve you passionately, and make the experience of your stay a home away from home. All of us are looking to welcome you back to The Granite Luxury Hotel.

8/10 (良い)

Cindy

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
A nice hotel with very friendly staff
2023 年 4 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2023 年 4 月 7 日)
Dear Cindy, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 (非常に良い)

Gordon

良かった点 : 清潔度、客室の快適度
2023 年 3 月に 4 泊滞在
The Managementからの返信 (投稿日 : 2023 年 3 月 17 日)
Dear Mr Gordon, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

10/10 (非常に良い)

Elizabeth

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
This is a high rise hotel with great view of Georgetown, Penang Island in Malaysia. View at night with nice breeze was beautiful. Our room was spacious with nice amenities, clean and good water pressure showers! Staff for parking was helpful and friendly as you park the car in an automatic vertical elevator and as guest given a card to access car at anytime via free validation card. Parking staff also got early morning cab for non urgent clinic appt nearby. There are signs for “restaurant” but found out restaurant still a “work in progress.” Lots of restaurants nearby, street hawker food stalls, shopping mall, coffee shops, buses, etc. A must to see is the infinity pool on top floor! WOW! One part of pool the bottom is glass so you can look straight down to ground level. 😅
2023 年 3 月に 4 泊滞在
The Managementからの返信 (投稿日 : 2023 年 3 月 13 日)
Dear Elizabeth, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

8/10 (良い)

Len、Croydon

良かった点 : 清潔度、施設のコンディションと設備
For a property claiming to be luxury, there is definitely a lack of ammenities. Laundry facilities supposed to on site on their website but was told it is no longer available. Location is close to transport and food.
2023 年 3 月に 5 泊滞在
The Managementからの返信 (投稿日 : 2023 年 3 月 13 日)
Dear Len, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. Our self laundry machine is out of order for a few days. We apologies for the inconvenient cause. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

10/10 (非常に良い)

KOK

2023 年 1 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2023 年 3 月 7 日)
Dear Kok, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

10/10 (非常に良い)

Eamon

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Convenient location, well appointed, sizeable suites andmire importantly, very friendly, attentive and efficient staff
2023 年 1 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2023 年 2 月 7 日)
Dear Eamon, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

10/10 (非常に良い)

Michael

良かった点 : 清潔度、客室の快適度
2023 年 1 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2023 年 1 月 25 日)
Dear Mr Michael, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

6/10 (普通)

Nadia

家族旅行
気になった点 : 清潔度、設備とサービス
Room did not have any bedroom slippers, floors in the room were dusty and sandy and parking for larger vehicles were a bit of a hassle.
2023 年 1 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2023 年 1 月 19 日)
Dear Ms Nadia, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. We apologies for the inconvenient cause. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

10/10 (非常に良い)

Adelene

2022 年 12 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2023 年 11 月 18 日)
Dear Adelene, we are happy to receive your generous review score. All of us are looking to welcome you back to The Granite Luxury Hotel.

10/10 (非常に良い)

Maya

良かった点 : 清潔度、客室の快適度
2022 年 11 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2022 年 11 月 23 日)
Dear Maya, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

6/10 (普通)

Bobby、Vancouver

カップルで旅行
良かった点 : 施設のコンディションと設備
Management staff was excellent but hotel is too noisy
2022 年 11 月に 11 泊滞在

6/10 (普通)

KUMPOON

グループ旅行
良かった点 : 清潔度、客室の快適度
Service Apartment Will be appropriate
Would have been. enter if the common area is also Air Con., Property per se is satisfactory., Nothing to shout about.
2022 年 7 月に 4 泊滞在
The Managementからの返信 (投稿日 : 2022 年 10 月 31 日)
Dear KUMPOON, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

10/10 (非常に良い)

Herbert

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I chose the property as they have option for suite, ie the bedroom is separate with a door. so i can use the dining area for my business discussion
2022 年 9 月に 4 泊滞在
The Managementからの返信 (投稿日 : 2022 年 10 月 7 日)
Dear Mr Herbert, thank you for staying with us at The Granite Luxury Hotel. We are happy to receive your generous review score. Our unique suites are one of the many things our hotel has to offer. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

6/10 (普通)

Swee Loong

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
2022 年 6 月に 2 泊滞在

8/10 (良い)

Joehari

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice room size, clean, great shower and overall comfortable stay
2022 年 5 月に 3 泊滞在
M Summit 191 Executive Hotel Suitesからの返信 (投稿日 : 2022 年 5 月 31 日)
Dear Joehari, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay.

10/10 (非常に良い)

Toh

2022 年 4 月に 4 泊滞在
M Summit 191 Executive Hotel Suitesからの返信 (投稿日 : 2022 年 5 月 9 日)
Dear Toh, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、客室の快適度
2022 年 2 月に 1 泊滞在
Ken, General Managerからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear guest, thank you for your generous review score, we are glad to hear that you enjoyed your stay. Do stay safe and we hope to see you again in the near future.

8/10 (良い)

Soon Chye

家族旅行
良かった点 : 清潔度、客室の快適度
2021 年 12 月に 4 泊滞在
Ken, General Managerからの返信 (投稿日 : 2021 年 12 月 30 日)
Dear Soon, thank you for your positive review score, we are glad to know that you enjoyed our suites. Do stay safe and we hope to see you again in the near future.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、客室の快適度
Every time need to validate parking ticket and Reception is at level 14. Only 2 lifts serving the whole hotel block. Bell Boy service only available after 12noon. Inroom facilities like drinking water only only 1 small bottle perday, laundry only provide 1 no's. perstay. Very small lobby which unable to handle if 3-4 room check in/out at once. Security is good as no outsiders can access Without room key car at the lift .
2021 年 12 月に 2 泊滞在
Ken, General Managerからの返信 (投稿日 : 2021 年 12 月 29 日)
Dear guest, thank you for your candid review, we are sorry to hear that you did not enjoy your stay. Our management has been informed of all the issues you have mentioned and will take the necessary actions. Do stay safe and we hope to see you again in the near future.