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オZ ジョージ タウン ペナンの口コミ

3.5 out of 5
オZ ジョージ タウン ペナン
166 Jalan Argyll, George Town, George Town

口コミ

8.4

とても良い

評価 10 - 153 件の口コミ中 73 件が非常に良い" "
評価 8 - 153 件の口コミ中 49 件が良い" "
評価 6 - 153 件の口コミ中 16 件が普通" "
評価 4 - 153 件の口コミ中 9 件が不満" "
評価 2 - 153 件の口コミ中 6 件が非常に不満" "

8.4/10

清潔度

8.2/10

スタッフとサービス

8.0/10

設備とサービス

8.4/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Nozomi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
・部屋が清潔 ・スタッフが親切 ・部屋、受付、朝食会場の景色が良い ・インフィニティプールがいい
2024 年 1 月に 1 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 (非常に良い)

Yosuke

2023 年 8 月に 1 泊滞在
Aizat Ali からの返信 (投稿日 : 2023 年 9 月 29 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 (非常に良い)

Yuki

2022 年 8 月に 4 泊滞在

10/10 (非常に良い)

Mika

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
まだ新しいホテルなのでとても綺麗だった。ただ、お国柄なのか掃除が行き届いていないところもあったが許せる範囲。 ルームサービスなどは無いようだったが、近所に安くて美味しい店がいっぱいだから問題なし。 高層階のプールは最高だった。 ホテルの斜め前にはランドリー店があり1kg 4リンギで安くて助かった。 New hotel so it was very clean. However, there were some areas that were not well cleaned, which may be due to the nationality, but it was within the acceptable range. The pool on the upper floors was great. There is a laundry store diagonally in front of the hotel, and it was cheap (4 RM/kg)
2022 年 7 月に 7 泊滞在
Managementからの返信 (投稿日 : 2022 年 7 月 27 日)
Dear Guest, Greetings from OZO Georgetown Penang! We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you. Best regards, Management Team

10/10 (非常に良い)

Hidehito

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
凄く綺麗で清潔なホテルでした。 スタッフの対応もよく、初めてのペナン旅行でしたが、周辺の観光地図なども用意していただき大満足でした。
2022 年 4 月に 1 泊滞在
Hemaからの返信 (投稿日 : 2022 年 4 月 18 日)
Thank you for choosing to stay with us, We are glad to here on your review towards the hotel stay. We are looking forward to welcoming you again to our hotel.

8/10 (良い)

Lai Mui Rita

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location
2024 年 5 月に 2 泊滞在

8/10 (良い)

Alexandra

良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
1. Housekeeping - hit or miss, not consistent 2. F&B - modify / extend hours especially in room dinning. 3. First floor staff - not approachable 4. Phone operator - need training. Either they don't understand or just don't care. Eg. I wanted to order room service and I was told the last order was 5pm. That's fine but don't aggregate a hungry guest with 'so you need more towels'! . . .
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Francisco

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good hotel close to shipping and food.
2024 年 4 月に 4 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 (良い)

Selin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 4 月に 1 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 (非常に良い)

Trung van

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice
2024 年 3 月に 3 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 (非常に良い)

José Luis

カップルで旅行
Infinity pool
2024 年 3 月に 3 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 (非常に良い)

Eamon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great rooms with bed oriented to make the most of the view. Clean, with good amenities. Fantastic value
2024 年 3 月に 2 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 (非常に良い)

Sik Chew

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet and easy check in check out. Centrally located in Georgetown convenient walking distance to several fantastic eateries.
2024 年 3 月に 4 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 (良い)

Wendy

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Regular maintenance on Aircon is required, my parents stay, the Aircon was not cold, even they have adjusted the temperature to 18, overall, the beds are closely, and comfortable. The stuff service is excellent. 👍
2024 年 3 月に 3 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 (良い)

Lim

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great view from pool and gym. Close enough to eateries and main attractions. Only lack a good mini mart nearby
2024 年 3 月に 3 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

4/10 (不満)

Cho ting

気になった点 : 設備とサービス、施設のコンディションと設備
The room is very small.the checking area is as small as a small company’s reception area.I would not stay this hotel anymore
2024 年 3 月に 6 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 (良い)

Chak kuen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
整齊感覺良好，早餐很一般
Management Teamからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. We will take note and improve our breakfast qualities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 (非常に良い)

Michel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Parfait
Parfait !! A 100m du centre historique de Georgetown..chambre au 11e avec vue mer ..impeccable
2024 年 2 月に 3 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 (良い)

Khai Yen、Portsmouth

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Cleanliness can better improve. Overall still good but can be better
2024 年 2 月に 1 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and cleanliness.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

4/10 (不満)

Kevin

カップルで旅行
気になった点 : 施設のコンディションと設備
水泵房太嘈吵，晚間影響睡眠；房間溫度持續18度，試圖調升但不果；沖涼時水花濺到坐廁附近，令廁所地面濕滑。
2024 年 2 月に 1 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス、客室の快適度
Good location and service from the team. However, even though the hotel is only a few years old you can see that it is not well maintained. Reception on 20 floor, when I was there 1 of the 3 lifts was not working. Hence sometime at the busy time you may need to wait a while for a lift. I was there before check in time, left luggage was on ground floor so wasted quite a lot of time for lift to and from the 20 floor, queued for a while at reception then been told to take luggage back to ground floor.
2024 年 2 月に 1 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Guest, Thank you so much for taking the time to write a review documenting your stay with us at OZO George Town Penang.Please note we take your feedback regarding our customer service & rfacilities very seriously and we have therefore launched an internal review to ensure this type of issue does not happen again.Sincere apologies again for the less than satisfactory experience you had with us and we hope to have the opportunity to show you that this was an exception.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team

6/10 (普通)

Seta

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
気になった点 : 清潔度
Comfort but lacks cleaning
Room was very comfortable. My only complaint is the cleaning staff don’t do a good job. They did not vacuum or clean the bathroom floor before my arrival or during my 5 night stay.
2024 年 1 月に 5 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Guest, Thank you so much for taking the time to write a review documenting your stay with us at OZO George Town Penang.Please note we take your feedback regarding our room cleanliness very seriously and we have therefore launched an internal review to ensure this type of issue does not happen again.Sincere apologies again for the less than satisfactory experience you had with us and we hope to have the opportunity to show you that this was an exception.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team

10/10 (非常に良い)

Jim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 (非常に良い)

Su-Feh

Super helpful, friendly and efficient staff - from check-in, housekeeping and checkout. Awesome infinity pool on the rooftop. Small gym but usable. This hotel is excellently located - walking distance to great food in all directions.
2024 年 1 月に 6 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 (非常に良い)

Marius

2024 年 1 月に 2 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 (非常に良い)

Wai ping

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
泳池很好
附近有很多吃的（新世界），泳池在頂樓，很開陽舒服，房間單人床有點小，價錢便宜，總體而言不錯
2024 年 1 月に 4 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 (非常に良い)

ALISON

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel - spacious clean bright rooms, big bathroom. Pool area fabulous.
2024 年 1 月に 4 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 (良い)

VIJAYALETCHUMI

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is relatively new so it’s clean and the suite room was very comfortable. Staff are very friendly. The view from the room and restaurant is also very lovely.
2024 年 1 月に 3 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 (良い)

ALBERTO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Buena relacion calidad/precio
Hotel bien ubicado y las habitaciones correctas. Buena relación calidad precio. Desayuno mejorable en la calidad de los productos y variedad de frutas por ejemplo.
2023 年 12 月に 2 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our breakfast qualities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 (良い)

Cassie

良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
Property was good, reasonably clean. Shower head in my room was broken which made for an interesting experience. Location is fantastic, very centreal and safe. Staff were a bit hit and miss. Inital encounter with staff was not very friendly, rudely instructed tha5 reception is on level 20, signage at entry not very clear. Often staff would push infront of you to enter the lift first, perhaps some etiquette in customer servicewould be beneficial.
2023 年 12 月に 6 泊滞在
Management Teamからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Guest, Thank you so much for taking the time to write a review documenting your stay with us at OZO George Town Penang.Please note we take your feedback regarding our customer service & room qualities very seriously and we have therefore launched an internal review to ensure this type of issue does not happen again.Sincere apologies again for the less than satisfactory experience you had with us and we hope to have the opportunity to show you that this was an exception.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在
Management Teamからの返信 (投稿日 : 2023 年 12 月 31 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 (良い)

Karen

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good accommodation
Convenient and cozy area. Towels are clean. Quiet place
2023 年 12 月に 2 泊滞在
Management Teamからの返信 (投稿日 : 2023 年 12 月 30 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 (良い)

Liying

良かった点 : スタッフとサービス
Comfortable stay.
2023 年 12 月に 4 泊滞在
Management Teamからの返信 (投稿日 : 2023 年 12 月 30 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 (非常に良い)

Yuki

2023 年 12 月に 2 泊滞在
Management Teamからの返信 (投稿日 : 2023 年 12 月 30 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 (良い)

Michelle

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice small hotel for short trip and Garnesh is very helpful and friendly. It’s quite near to many nice eateries and the hotel is safe and quiet.
2023 年 11 月に 2 泊滞在
Management Teamからの返信 (投稿日 : 2023 年 12 月 30 日)
Dear Guest,Greetings from OZO Georgetown Penang!We are so appreciative of your kind comments. We acknowledge that our employees are the most valuable asset of our organization and especially the front-line employees like Ganesh. They are our brand ambassadors.It will be our pleasure to be at your service again.Thank you.Best Regards,Management Team

8/10 (良い)

Shuan

2023 年 11 月に 1 泊滞在
Management Teamからの返信 (投稿日 : 2023 年 12 月 30 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 (非常に良い)

James H

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent property, well maintained, well run, friendly employees. Absolutely loved the contemporary decor. My only suggestion would be to allow more guest discretion in choice of room temperature. 33 degrees doesn’t suit everybody all the time.
2023 年 11 月に 4 泊滞在
Management Teamからの返信 (投稿日 : 2023 年 12 月 30 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and room facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 (非常に良い)

Eng Hwee

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Is very nice hotel staffs are helpful. All kinds of good foods nearby.
2023 年 10 月に 3 泊滞在
Aizat Aliからの返信 (投稿日 : 2023 年 11 月 7 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 (非常に良い)

Sherly

2023 年 9 月に 2 泊滞在
Aizat Aliからの返信 (投稿日 : 2023 年 11 月 7 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A great stay
We had a great stay at Ozo. Will definitely recommend to friends and family.
2023 年 9 月に 3 泊滞在
Aizat Aliからの返信 (投稿日 : 2023 年 9 月 29 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 (非常に良い)

Corentin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Aizat Aliからの返信 (投稿日 : 2023 年 9 月 29 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

4/10 (不満)

Erviana

気になった点 : スタッフとサービス
2023 年 9 月に 2 泊滞在
Aizat Aliからの返信 (投稿日 : 2023 年 9 月 29 日)
Dear Guest,Greetings from OZO Georgetown Penang!We make every effort to deliver seamless guest experiences to all our valued guests and on this instance please accept our utmost sincere apologies due to the unavoidable circumstances. We truly apologies and deeply regret for the inconveniences caused and we totally understand your frustration.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team

10/10 (非常に良い)

Fathima

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A new modern hotel conveniently located within walking distance to Armenian street and other attractions. Spacious rooms with great city views, every corner of the room was so clean and well presented. The sky pool has sick views. it’s really good value for money and couldn’t really fault anything here.
Aizat Ali からの返信 (投稿日 : 2023 年 9 月 29 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was a new experience...the hotel lobby is at the top of the building & the rooms below.. The carpark was good...we don't have to trouble ourselves to look for parking space in the town...it was also so conveniently easy to park... The staff was friendly...the hotel was clean...enjoyed our stay...
2023 年 9 月に 2 泊滞在
Aizat Aliからの返信 (投稿日 : 2023 年 9 月 8 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 (良い)

Ramon

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice location near the city and good breakfast selection. Security personal at the entrance/parking was very friendly. Noisy till late at night as the windows are thin and there seem to be outdoor music nearby which can be heard till after midnight. Durian is forbidden but seems hotel people don't care to enforce it as two days in a row there was so strong smell on the whole hallway on our floor despite informing the reception.
2023 年 8 月に 4 泊滞在
Aizat Ali からの返信 (投稿日 : 2023 年 9 月 8 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.Guests are strictly prohibited from bringing durian or any durian-related products into the hotel premises, including guest rooms, public areas, and dining areas.Our teams have diligently informed all of our guest of this prohibition upon check-in.A penalty charges is applicable for any guest that went against this policy.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 2 泊滞在
hemaからの返信 (投稿日 : 2023 年 8 月 19 日)
Dear Guest, Greetings from OZO Georgetown Penang!We are most grateful for your kind words and for taking the time to recognize our team's efforts in providing our best service possible. Glad that you enjoyed the full array of our buffet spread and we'll certainly look into the area of concerns for further improvement. Meanwhile, stay safe and we look forward to welcoming you soon! Thank you. Best regards, Management Team

6/10 (普通)

Eugene、CHERMSIDE

カップルで旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度
While this is a relatively new property, the cleaning is not good. Rubbish was left in room by previous guests. We were 9 days and the carpet had same mess/dirt on it every day. The daily used products were not replenished in the coffee tea bar. The swimming pool ran out of towels early afternoon each day we went. Desk staff and some restaurant staff were great. Others in the restaurant never smiled or returned greetings, not very welcoming.
2023 年 7 月に 9 泊滞在
Aizat Aliからの返信 (投稿日 : 2023 年 8 月 8 日)
Dear Guest,Greetings from OZO Georgetown Penang!We make every effort to deliver seamless guest experiences to all our valued guests and on this instance please accept our utmost sincere apologies due to the unavoidable circumstances. We truly apologies and deeply regret for the inconveniences caused and we totally understand your frustration.Thank you for raising this matter and giving us an opportunity to perform even better.Best regards,Management Team

8/10 (良い)

Priscilla

良かった点 : スタッフとサービス、施設のコンディションと設備
Overall still fine not too good not too bad.
2023 年 7 月に 3 泊滞在
Aizat Aliからの返信 (投稿日 : 2023 年 8 月 8 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 (良い)

Maria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel, good location.
2023 年 7 月に 2 泊滞在
Aizat Aliからの返信 (投稿日 : 2023 年 8 月 8 日)
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 (良い)

Elaine、Singapore

2023 年 7 月に 2 泊滞在
hemaからの返信 (投稿日 : 2023 年 8 月 19 日)
Dear Guest, Greetings from OZO Georgetown Penang!We are most grateful for your kind words and for taking the time to recognize our team's efforts in providing our best service possible. Glad that you enjoyed the full array of our buffet spread and we'll certainly look into the area of concerns for further improvement. Meanwhile, stay safe and we look forward to welcoming you soon! Thank you. Best regards, Management Team