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ベイモント バイ ウィンダム フォート コリンズの口コミ

2.5 out of 5
ベイモント バイ ウィンダム フォート コリンズ
3808 East Mulberry Street, Fort Collins, CO

口コミ

6.0
評価 10 - 1000 件の口コミ中 199 件が非常に良い" "
評価 8 - 1000 件の口コミ中 198 件が良い" "
評価 6 - 1000 件の口コミ中 198 件が普通" "
評価 4 - 1000 件の口コミ中 179 件が不満" "
評価 2 - 1000 件の口コミ中 226 件が非常に不満" "

6.4/10

清潔度

7.2/10

スタッフとサービス

5.6/10

設備とサービス

5.8/10

施設のコンディションと設備

6.0/10

環境への配慮

口コミ

4/10 (不満)

Sally

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The elevator was not working. I am almost 77. It was somewhat difficult getting things to my room. The person working the front desk did carry my suitcase for me. I have trouble with your website that there was no offer for senior discount or disabled rooms. The outlet was not working properly near the sink. It was difficult for me to use my water flosser. I was not able to get ice. There was no coffee creamer for coffee in the morning. So many more then on problem. They could make any refund or discount becuse I did not book directly.
2024 年 5 月に 1 泊滞在
Marioからの返信 (投稿日 : 2024 年 5 月 14 日)
We apologize for any inconveniences you may have had during your stay with us. We are working on getting our elevator repaired. Thank you for your stay.

4/10 (不満)

Nancy

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Marioからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for your stay.

2/10 (非常に不満)

Kathy

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location was perfect for proximity to Colorado State but the rooms were in disrepair. Shower door handle was broken off, no shampoo, no coffee for the “free breakfast. “ The place needs a total redo however the bed was quite comfortable. If you just need a bed for the night with a good location it’s good otherwise skip this spot totally.
2024 年 5 月に 1 泊滞在
Marioからの返信 (投稿日 : 2024 年 5 月 14 日)
We apologize for any inconvenience you had during your stay with us. We are working hard on repairs. Thank you for your stay with us.

2/10 (非常に不満)

Katrina

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
The gentleman at the front desk was wonderful but when we got back to the hotel after the event, we attended there wasn't any parking at this or any of the neighboring hotels. The gentleman at the front desk told us that we could park right outside the front doors in the drive lane. I've stayed at other Wyndham locations with a favorable experience. The only 'Wyndham' quality this hotel had was the staff.
2024 年 5 月に 1 泊滞在
Marioからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for the kind words about our staff. Come back and see us soon.

6/10 (普通)

Rhonda

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
It took 10 minutes to checkout. The girl at the front desk did not have login to get into the computer. She called the manager and had a conversation with a child to put Daddy on the phone. After no luck there she informed me she had to go knock on his door (guess he lives on-site) to get the info. More than a little annoying.
2024 年 4 月に 2 泊滞在
Marioからの返信 (投稿日 : 2024 年 5 月 3 日)
We apologize for any inconvenience you had during your stay with us. Our general manager lives on site and work's long hours and the front desk associate was new. Thank you for your stay with us.

8/10 (良い)

Ralph、Cheyenne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
this property is older and smaller than some we have stayed at. some of the staff was very friendly while others were okay. The only thing I can say to do better is the offer of breakfast which wasn't all that good. No milk for cereals and only thing available was bagels, apples, fruit juice. We made waffle. could have different fruit, milk, maybe muffins or donuts. The smell of cleaners used had a very strong smell. We were given a handicap room which was okay but not requested. Plus the shower is not easy to adjust. A turn handle and dial in the middle which I had never seen before. Difficult to adjust. Sorry.
2024 年 4 月に 1 泊滞在
Marioからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for your stay.

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Marioからの返信 (投稿日 : 2024 年 2 月 16 日)
We apologize for the inconvenience. Thank you for your Stay.

8/10 (良い)

Melissa

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
My stay was for business and only stayed for 2 nights. During the time there, the place was clean and neat and kept well. The front desk staff were friendly and helpful with everything. There were a couple of restaurants around in walking distance that was super nice, after a long day at work.
2024 年 2 月に 1 泊滞在
Marioからの返信 (投稿日 : 2024 年 2 月 16 日)
We are glad you enjoyed your stay with us. Thank you for the kind words about our staff. It was our pleasure. As always, we thank you for your stay and please see us again when you are back in town.

2/10 (非常に不満)

Lauren

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Give this one a MISS!
This hotel needs to be bulldozed. It is in horrible condition!! Carpet is falling apart, all the walls in the bathroom had major water damage from the floor to the ceiling. Staff was professional & helpful but you could not pay me to stay at this hotel again
2024 年 1 月に 1 泊滞在
Marioからの返信 (投稿日 : 2024 年 1 月 26 日)
We apologize for any inconveniences you may have had during your stay with us. We are working hard to address these issues. Thank you for kind words about our staff. Thank you for your stay.

10/10 (非常に良い)

Stacy

良かった点 : 清潔度、スタッフとサービス
2024 年 1 月に 2 泊滞在
Marioからの返信 (投稿日 : 2024 年 1 月 26 日)
We are glad you enjoyed your stay with us. Please see us again soon. Thank you for stay.

10/10 (非常に良い)

Greg

良かった点 : 清潔度、設備とサービス
2024 年 1 月に 2 泊滞在
Marioからの返信 (投稿日 : 2024 年 1 月 16 日)
We are glad you enjoyed your stay with us. Hope to see you again soon.

2/10 (非常に不満)

Ned

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
The tv didn’t work right/ The heat was hard to regulate. No breakfast.
2023 年 12 月に 1 泊滞在
Marioからの返信 (投稿日 : 2024 年 1 月 16 日)
We apologize for the inconvenience. Our staff will be working hard to address this issue. Breakfast will be served next month. Thank you for your stay.

4/10 (不満)

Ned

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Marioからの返信 (投稿日 : 2024 年 1 月 16 日)
We apologize for any inconveniences that may have occurred. Thank you for your stay.

8/10 (良い)

LEON

家族旅行
良かった点 : 施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在
Marioからの返信 (投稿日 : 2024 年 1 月 16 日)
We are glad you enjoyed your stay with us. Please see us again soon.

8/10 (良い)

Maria

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Hotel is outdated, but kept pretty clean. I could nitpick it but honestly it was decent and a good price. People were very nice.
2023 年 12 月に 1 泊滞在
Marioからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you for the kind words. We are working hard to get our hotel up to date. We appreciate your business and hope to see you again soon.

10/10 (非常に良い)

Da-Shawn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 7 泊滞在
Marioからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you for your stay with us. Please come again soon.

6/10 (普通)

Margarita

気になった点 : スタッフとサービス、施設のコンディションと設備
Room was not the best and Noisy
Marioからの返信 (投稿日 : 2024 年 2 月 10 日)
We apologize for any inconvenience you may have had during your stay with us. We are working hard on updating our rooms. We are sorry for the noise. Please come back and see us. Thank you for your stay.

8/10 (良い)

Erik

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Staff was nice
2023 年 12 月に 1 泊滞在
Marioからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you for the kind words about our staff. Please come again soon.

8/10 (良い)

Erik

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Great stay other than them not having breakfast I had a pleasant stay
2023 年 11 月に 2 泊滞在
Vickiからの返信 (投稿日 : 2023 年 12 月 6 日)
Thanks for your feedback. Sorry about no breakfast. We are glad you had a pleasant stay and hope you come back again.

4/10 (不満)

David

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Did not honor my first floor request and the elevator didn't work. No continental breakfast as advertised. Find another place to stay!
2023 年 11 月に 2 泊滞在
Vickiからの返信 (投稿日 : 2023 年 11 月 29 日)
Sorry we had to stop breakfast. Sorry your first floor request was unable to be honored. Sorry for you inconvenience. Hope when we get breakfast going again you will come back. Have a great day.

6/10 (普通)

Ibrahim

Average
2023 年 11 月に 1 泊滞在
vickiからの返信 (投稿日 : 2023 年 11 月 29 日)
Thanks for your feedback.

2/10 (非常に不満)

Lonia

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
My kids were starving
No breakfast , staff very rude , drug activity
2023 年 11 月に 3 泊滞在
front deskからの返信 (投稿日 : 2023 年 11 月 27 日)
Sorry no pancakes. We had waffles, 3 kinds of bagels, muffins, cinnamon bread, white and wheat bread, fruit loops, Rasin bran, yogurt, milk, juice, apples, butter, cream cheese, and tea. I apologize for anyone whom was rude to you.

8/10 (良い)

Andy

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 4 泊滞在
Vickiからの返信 (投稿日 : 2023 年 11 月 12 日)
Thanks for staying with us. We hope to see you again.

2/10 (非常に不満)

Jennie

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our room flooded and not even a sorry
2023 年 11 月に 2 泊滞在
Vickiからの返信 (投稿日 : 2023 年 11 月 12 日)
I apologize for the water that came into your room.. I am truly sorry for the inconvenience.

10/10 (非常に良い)

Eric

グループ旅行
良かった点 : 設備とサービス
Perfect for what we needed for one night. Elevator wasn’t working.
2023 年 10 月に 1 泊滞在
Vickiからの返信 (投稿日 : 2023 年 11 月 12 日)
Thanks for the review. Sorry about the elevator. We hope you come see us again.

2/10 (非常に不満)

Mathew

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This place was disgusting, our room cards kept having to be reprogrammed to work on our door (at least four times in the two days we stayed), the staff was hardly ever available (even to do that), the Continental breakfast was gas station fare, there were very loud and dangerous-seeming tenants living there (more than once someone would be outside begging or screaming into their cell; one scruffy guy asked my girlfriend for a ride to the bank when she went to the lobby to get some water from a vending machine in the very early morning and wouldn’t leave her alone until she ran back to the room), you can hear everything going on in everyone else’s room next to you and above you and below you, and they sneak a ridiculous $50 incidentals fee on your bill (without it even appearing on your receipt) that doesn’t get taken off for up to seven business days (and clearly that money goes nowhere useful, as there was plenty of damage all over our room that hadn’t been cleaned up or fixed). This place is trash, Wyndham should be ashamed of itself and I’d say “you get what you pay for,” but it was actually quite expensive especially with the hidden $50 fee that we hope will be returned in time suggested (but I wouldn’t be surprised if I never see it again). Next time we’ll spend a bit more and stay at a nice place. Total sham.
2023 年 10 月に 2 泊滞在
front deskからの返信 (投稿日 : 2023 年 11 月 12 日)
Sorry for your inconvenience.

10/10 (非常に良い)

Arthur

気になった点 : 施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Vickiからの返信 (投稿日 : 2023 年 10 月 27 日)
Thanks for the positive feedback. We hope to see you again soon. Glad to hear you were happy with your stay.

8/10 (良い)

Marshall

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall good stay.
2023 年 10 月に 1 泊滞在
Vickiからの返信 (投稿日 : 2023 年 10 月 27 日)
We are glad we could make your stay a good one. We hope to see you again.

2/10 (非常に不満)

Melissa

気になった点 : スタッフとサービス、施設のコンディションと設備
I paid for a 3 day stay, after the first night my daughter back home in Colorado went into Labor around midnight, So I needed to get back home. She is single 18 year old, 2nd child, I am her birthing partner. So I had to leave, Yes I paid upfront. They denied a refund of days not used. Yes I signed a contract however I thought, maybe they would in this instance I had to leave. then around 5am they let her go home, which by then I already was at airport ready to fly home.
2023 年 10 月に 3 泊滞在
Vickiからの返信 (投稿日 : 2023 年 10 月 27 日)
We at Baymont only charged you one night. The other 2 nights Expedia should refund to you. Call them about refunding the 2 days you were not here. That's all we can approve. Congratulations on the new child. Thanks for staying with us.

4/10 (不満)

Brian

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The elevator was out of service and this appeared to be an old issue. My wife has difficulty with stairs. The signage of 'rules' seemed over the top and unwelcoming.
2023 年 10 月に 1 泊滞在
Vickiからの返信 (投稿日 : 2023 年 10 月 16 日)
Sorry for the inconvenience of elevator being out. Our rules to know who's in house for your safety. Also, that everyone have respect for other guests. Thanks for staying with us.

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Need to be remodel.
Staff is friendly. The hotel rooms are small and out of date. The wall between room are thin, you can hear your neighbors talk, snoring and television. We had issues with the key to our room. 90% the key would not work.
2023 年 10 月に 2 泊滞在
Vickiからの返信 (投稿日 : 2023 年 10 月 17 日)
Sorry for your disappointment. Thanks for letting us know. We apologize for the inconvenience. Thanks for the kind words about our staff. Thanks for staying with us.

2/10 (非常に不満)

Katy

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Drugs, Dirty & disappointing!
There were people doing drugs and vehicles in the parking lot. The sheets were definitely just remade, they were wrinkles and hair and they were dirty. The towels also looked like they were just refolded, they did not look clean. The entire property was filthy. Super disappointed! I saw Wyndham and thought it was supposed to be a great place to stay.
2023 年 10 月に 1 泊滞在
Vickiからの返信 (投稿日 : 2023 年 10 月 17 日)
I would like to apologize for your unpleasant experience as a guest at our hotel. I appreciate you taking the time to bring matter to my attention. We are sorry for the inconvenience this may have caused you. This is not the standard we uphold. I have spoken with staff. I do apologize for inconvenience. Hopefully you one day you can give us another chance to show you it's not a filthy property. Have a Blessed day.

2/10 (非常に不満)

Laura

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Our hotel room was so dirty we couldn’t stay. The carpet was disgusting and the room was very dirty.
2023 年 10 月に 1 泊滞在
Vickiからの返信 (投稿日 : 2023 年 10 月 15 日)
I would like to apologize for the unpleasant experience at our hotel. Thanks for bringing it to my attention. I assure you that the matter will be addressed with housekeeping.Sorry for any inconvenience.

2/10 (非常に不満)

Debra

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very disappointed in this hotel
Vickiからの返信 (投稿日 : 2023 年 10 月 16 日)
Sorry for your disappointment. Thanks for your feedback.

8/10 (良い)

Andres

2023 年 10 月に 1 泊滞在
Vickiからの返信 (投稿日 : 2023 年 10 月 10 日)
We are glad you enjoyed your stay. We hope to see you again soon. Thanks for staying with us.

4/10 (不満)

rose

気になった点 : 施設のコンディションと設備、客室の快適度
Low quality
Blanket had at least a dozen burn holes. The mirror was worn from wear the facet rubs the mirror. Had to sign a plethora of extra paper work, agreeing not to be in the hallway loitering. Overall it was barely acceptable. Won’t be back here
2023 年 10 月に 1 泊滞在
vickiからの返信 (投稿日 : 2023 年 10 月 10 日)
Sorry your stay was unsatisfactory. The paper you signed said nothing about loitering in hall. Why you would want to loiter (hang out) in hall. There is a sign that says no loitering outside in front of no loitering sign on wall. To show respect for other guest. You wouldn't want people standing outside being loud where you can't sleep. That's why we have that sign. Our house rules help us know everyone that's in house. It don't allow guest to yell, scream, curse, or act inappropriate towards staff or guests. It's to ensure your safety. Sorry you had a problem with it. Hope you have a blessed day.

6/10 (普通)

JAMES

良かった点 : スタッフとサービス
good value but needs new carpet and paint
2023 年 9 月に 1 泊滞在
Vickiからの返信 (投稿日 : 2023 年 10 月 2 日)
We are working on upgrades. Thanks for staying with us.

8/10 (良い)

Mike

グループ旅行
Very good
2023 年 9 月に 1 泊滞在
Vickiからの返信 (投稿日 : 2023 年 9 月 24 日)
Thanks for your feedback. We appreciate your kind words. We hope to see you again soon.

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Reasonable, clean quiet?
2023 年 9 月に 1 泊滞在
Marioからの返信 (投稿日 : 2023 年 9 月 22 日)
We appreciate the great review and as always thank you for your stay. Hope to see you again soon.

4/10 (不満)

Pedro

気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
front deskからの返信 (投稿日 : 2023 年 9 月 21 日)
We apologize for any inconvenience you may have experienced during your stay with us. Thank you for your stay.

10/10 (非常に良い)

Kadynce

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved how colorful everything was, and how clean the rooms were.
2023 年 9 月に 2 泊滞在
Marioからの返信 (投稿日 : 2023 年 9 月 21 日)
Thank you for the wonderful review. We appreciate your stay and we hope to see you again soon.

10/10 (非常に良い)

Andrew

2023 年 9 月に 1 泊滞在
Vickiからの返信 (投稿日 : 2023 年 10 月 6 日)
Thanks for the feedback. Glad to hear you enjoyed your stay. We hope to see you again soon.

2/10 (非常に不満)

Jerry

気になった点 : スタッフとサービス、施設のコンディションと設備
Streaming free only TV no local channels.
Clerk flat out lied about having local channels. Streaming with NETFLIX yah forget that won't connect to the non existent network. Showed up and TV remote did nothing but turn the tv on came back with the treat of streaming free tv because thats what all of the Windhams Chain does now streaming TV last te they'll 🔥 me.
2023 年 9 月に 1 泊滞在
Marioからの返信 (投稿日 : 2023 年 9 月 15 日)
We apologize for any inconvenience you may have had during your stay with us. We are working hard to address these issues. Thank you for stay.

6/10 (普通)

Cathy

家族旅行
気になった点 : 設備とサービス
Upon checkin the clerk was very nice and helpful. We had to sign a paper stating we would remain dressed and not expose our private parts!! Also we wouldn’t curse, yell, fight or throw parties. We asked if we were in a bad neighborhood and were told yes there had been trouble here at times. The motel is older, carpet not clean and limited supplies in room. Men talking loudly outside our window, unsavory sorts hanging out in lobby. Honestly we are uncomfortable here. I would not recommend this place.
2023 年 9 月に 1 泊滞在
Marioからの返信 (投稿日 : 2023 年 9 月 15 日)
We apologize for any inconvenience you had during your stay with us. The safety of our guest is our number one priority, and we are working hard to make sure of it. Thank you for your stay.

10/10 (非常に良い)

Loren

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2023 年 9 月に 1 泊滞在
Mrs. Vickiからの返信 (投稿日 : 2023 年 10 月 27 日)
We are glad to hear your stay was great. Thanks for staying with us.We hope to see you again soon.

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Thumbs UP
We were pleased and were treated well.
2023 年 9 月に 1 泊滞在
Marioからの返信 (投稿日 : 2023 年 9 月 15 日)
We appreciate the awesome feedback and as always thank you for your stay. Hope to see you again soon.

2/10 (非常に不満)

jonnell

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Dirty
had to change rooms 3x, 1 st room had dirty sheets and makeup on the bed 2nd room was locked from the inside so i nor the front desk agent could access it. 3rd room , no hot water , body fluid on the bed skirt and another guests left food in the microwave . i checked out in 3 hrs
2023 年 9 月に 1 泊滞在
Marioからの返信 (投稿日 : 2023 年 9 月 7 日)
We apologize for any inconveniences you may have experienced during your stay. We will talk to our housekeeping staff and make sure these issues are addressed. Thank you for your stay.

4/10 (不満)

Jennifer

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We called ahead to let them know we would be checking in late. We did arrive by 8:30 pm. The gentlemen who checked me in was fine, but not welcoming. The elevator was out of order, which we were told when we check in. The ice machine was also out of order and my husband was told there was another on the first floor. He could not find it. Finally, the breakfast was only cold options, We were not satisfied with the room as well.
2023 年 9 月に 2 泊滞在
Marioからの返信 (投稿日 : 2023 年 9 月 7 日)
We apologize for any inconvenience you had during your stay with us. We are working hard to address these issues. Thank you for your stay.

2/10 (非常に不満)

Terra

気になった点 : 客室の快適度
2023 年 9 月に 1 泊滞在
Marioからの返信 (投稿日 : 2023 年 9 月 7 日)
We apologize for the inconvenience. Thank you for stay.

10/10 (非常に良い)

MELBIN ANGELICA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Marioからの返信 (投稿日 : 2023 年 9 月 7 日)
Thank you for the positive feedback and we are glad you enjoyed your stay with us. We can't wait to see you again.