3 つの屋外プール、営業時間 7:00 ~ 21:00、カバナ (無料)、プール パラソル

ヒルトン ドバイ アル ハブトゥール シティーの口コミ

5 out of 5
ヒルトン ドバイ アル ハブトゥール シティー
Al Habtoor City, Sheikh Zayed Road, Dubai

口コミ

8.6

非常に良い

評価 10 - 349 件の口コミ中 216 件が非常に良い" "
評価 8 - 349 件の口コミ中 63 件が良い" "
評価 6 - 349 件の口コミ中 30 件が普通" "
評価 4 - 349 件の口コミ中 22 件が不満" "
評価 2 - 349 件の口コミ中 18 件が非常に不満" "

8.8/10

清潔度

8.6/10

スタッフとサービス

9.0/10

設備とサービス

8.6/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Yasuo

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 1 泊滞在
Tony Besenerからの返信 (投稿日 : 2023 年 5 月 8 日)
Dear guest,Thank you for sharing such a wonderful rating, it is with such pride that I read and share your comment with our team, and indeed the most wonderful feeling is when we see our commitment and dedication have paid off. It was a pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Tony Besener – Executive Assistant Manager

10/10 (非常に良い)

Eriko

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ホテル代が高いけれど、サービスが行き届いていました。
Christoph Hoeflich からの返信 (投稿日 : 2023 年 1 月 7 日)
Dear Eriko,Thank you for sharing your review, I am glad you enjoyed your stay with us. It was indeed a pleasure to have you as our guest and we look forward to welcoming you again soon. Best regards, Christoph Hoeflich – General Manager

6/10 (普通)

katsushige

2022 年 3 月に 2 泊滞在

6/10 (普通)

Tomoyuki

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
バスタブのお湯が抜けなくなったり、シャワーブースの水捌けが悪く部屋に水が溢れたりしました。その点以外は快適です。レストランのスタッフも感じが良く食事も美味しかったです。
2022 年 2 月に 3 泊滞在
Haithamからの返信 (投稿日 : 2022 年 2 月 17 日)
Dear guest, Thank you for taking the time to share your review, it was a pleasure to have you as our guest, I am glad you enjoyed the stay. Please be assured that I have taken note of your feedback regarding the bathroom drainage issue and shared it with the concerned department who will surely work on enhancing this experience in the future. Having said so I look forward to welcome you again soon. Best regards, Haitham Elsayed Duty Manager

8/10 (良い)

kazunobu

2022 年 2 月に 2 泊滞在

6/10 (普通)

Michael

良かった点 : 清潔度
時期的に仕方ないかもだけど、人が多すぎてチェックインでめちゃくちゃ待たされた。
2018 年 12 月に 3 泊滞在
Mehdiからの返信 (投稿日 : 2019 年 1 月 10 日)
Dear Michael, Thank you for sharing your feedback. The hotel was truly enjoying a high level of occupancy during the festive season and I am truly sorry to hear that it resulted in waiting time. Kindly rest assure that your feedback has been duly noted and shared with the team. Warm regards, Mehdi

10/10 (非常に良い)

Terri

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Saeid Heidari からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Guest, Greetings from Hilton Dubai Al Habtoor City. Thank you for sharing your review on Expedia, I am glad you enjoyed your stay with us. It was indeed a pleasure to have you as our guest and we look forward to welcoming you again soon. Best regards, Saeid Heidari - General Manager

10/10 (非常に良い)

Craig

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The food was wonderful The staff were excellent
2024 年 3 月に 8 泊滞在
Saeid Heidari からの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Guest, Greetings from Hilton Dubai Al Habtoor City. Thank you for sharing your review on Expedia, I am glad you enjoyed your stay with us. It was indeed a pleasure to have you as our guest and we look forward to welcoming you again soon. Best regards, Saeid Heidari - General Manager

10/10 (非常に良い)

Frozan

家族旅行
良かった点 : 清潔度、スタッフとサービス
Tolles Hotel, ist jedoch einwenig in die Jahre gekommen .. Badezimmer Fliesen und Fugen am lösen
2024 年 3 月に 6 泊滞在
Saeid Heidari - General Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear GuestThank you so much for taking the time to review your stay at Hilton Dubai Al Habtoor City. I am delighted to know that you enjoyed the facilities of the Resort and the service provided by our team. Your constructive criticism is valued, and it is one of the best ways for us to understand how we can enhance your guest experience in the future. We look forward to the chance to welcome you back and exceed your expectations.

10/10 (非常に良い)

Kamal

2024 年 3 月に 7 泊滞在
Saeid Heidari からの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Guest, Greetings from Hilton Dubai Al Habtoor City. Thank you for sharing your review on Expedia, I am glad you enjoyed your stay with us. It was indeed a pleasure to have you as our guest and we look forward to welcoming you again soon. Best regards, Saeid Heidari - General Manager

10/10 (非常に良い)

Shariq

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was amazing with this property. From check in to food to our wonderful view of dubai from our room, 5 star ratings all around. The staff were wonderful and the continental breakfast every morning was delicious. So many options to choose from and a special shoutout to manjoor who helped us every morning during breakfast. Would highly recommend this hotel.
2023 年 12 月に 11 泊滞在
Saeid Heidari からの返信 (投稿日 : 2024 年 3 月 2 日)
Dear guest, Greetings from Hilton Dubai, Al Habtoor City. Thank you for taking the time to share your feedback. We are pleased to hear that you have enjoyed your stay with us. We are looking forward to welcoming you back on your next visit to Hilton Dubai Al Habtoor City! Best Regards, Saeid Heidari General Manager

10/10 (非常に良い)

Sinan

2024 年 2 月に 2 泊滞在
Saeid Heidari - General Managerからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Guest, Greetings from Hilton Dubai Al Habtoor City. Thank you for sharing your review on Expedia, I am glad you enjoyed your stay with us. It was indeed a pleasure to have you as our guest and we look forward to welcoming you again soon.Best regards, Saeid Heidari - General Manager

10/10 (非常に良い)

Mehdi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Saeid Heidari - General Managerからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear GuestThank you for your review on ExpediaWe aim to provide amazing experiences and everlasting memories to our guests. Based on your review, we do not doubt that your visit was truly a remarkable one.Once again, we thank you for your kind feedback and we look forward to welcoming you back at Hilton Dubai Al Habtoor City.Regards

4/10 (不満)

宿泊されたお客様

出張
Convenable cependant le service n’est pas digne du nom de l’hôtel ….
2024 年 2 月に 3 泊滞在
Saeid Heidari - General Managerからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Guest,Thank you for taking the time to review your stay at Hilton Dubai Al Habtoor City. Your constructive criticism is valued, and it is one of the best ways for us to understand how we can enhance your guest experience in the future. We look forward to the chance to welcome you back and exceed your expectations.Best regards,Saeid Heidari– General Manager

6/10 (普通)

KYONG A.

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Just okay
Hotel room is okay. Front desk - unfriendly
2024 年 1 月に 2 泊滞在
Saeid Heidari - General Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Guest,Thank you for taking the time to share your valuable feedback. it’s extremely valuable in helping us to continually evaluate and enhance our guest experience. Please accept my sincere apologies for the serious inconvenience that you have brought to our attention. I have addressed your comments to the team to take the necessary steps to meet our guests’ expectations in these areas.Once again, thank you for sharing your valuable feedback.

10/10 (非常に良い)

josephine

家族旅行
良かった点 : 施設のコンディションと設備、客室の快適度
HEAVEN
my stay was amazing we enjoyed the Burj khalifa fireworks from our rooms since we were avoiding to be stuck in traffic and we had the bottomless dinner close to our hotel which was spectacular made eat oysters for the first time they were splendid.. I jus did not like how we would for our ice bucket for 2 hours and just a mixer
2023 年 12 月に 4 泊滞在
Saeid Heidari - General Managerからの返信 (投稿日 : 2024 年 1 月 25 日)
Dear Guest, Greetings from Hilton Dubai Al Habtoor City. Thank you so much for taking the time to review your stay at Hilton Dubai Al Habtoor City. I am delighted to know that you enjoyed the facilities of the Resort and the service provided by our team. Your constructive criticism is valued, and it is one of the best ways for us to understand how we can enhance your guest experience in the future. We look forward to the chance to welcome you back and exceed your expectations.Best regards, Saeid Heidari - General Manager

10/10 (非常に良い)

Nicos

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 7 泊滞在
Hilton Al Habtoor Cityからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear Nicos,Greetings from Hilton Dubai, Al Habtoor City.Thank you for taking the time to share your feedback. We are pleased to hear that you have enjoyed your stay with us. We are looking forward to welcoming you back on your next visit to Hilton Dubai Al Habtoor City! Best regards,Hilton Al Habtoor City

10/10 (非常に良い)

Fahim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Has a 22hrs layover and enjoyed my stay in this hotel and Dubai. highly recommended.
2024 年 1 月に 1 泊滞在
Saeid Heidari からの返信 (投稿日 : 2024 年 1 月 15 日)
Dear guest, Greetings from Hilton Dubai, Al Habtoor City. Thank you for taking the time to share your feedback. We are pleased to hear that you have enjoyed your stay with us. We are looking forward to welcoming you back on your next visit to Hilton Dubai Al Habtoor City! Best Regards, Saeid Heidari General Manager

8/10 (良い)

Celerina

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I noticed no microwave and hair dryer?
2024 年 1 月に 3 泊滞在
Your recent stay at Hilton Dubai Al Habtoor City. からの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Guest,Thank you for your review on Expedia.We aim to provide amazing experiences and everlasting memories to our guests. In regards to a Hair dryer, our all rooms are equipped with it which is placed in the writing table drawer.In regards to microwaves, Hotel rooms are not equipped with them due to municipality safety regulations.We look forward to the chance to welcome you back and exceed your expectations. Best regards, Saeid Heidari - General Manager

8/10 (良い)

Pierre-Henri

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
neighboor was too noisy with roaring cars at night around the hotel
2023 年 12 月に 7 泊滞在
Hilton Dubai Al Habtoor Cityからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Pierre-HenriThank you so much for taking the time to review your stay at Hilton Dubai Al Habtoor City. I am delighted to know that you enjoyed the facilities of the Resort and the service provided by our team. Your constructive criticism is valued, and it is one of the best ways for us to understand how we can enhance your guest experience in the future. We look forward to the chance to welcome you back and exceed your expectations.Best Regards.Mr. Saeid Heidari -- General Manager

2/10 (非常に不満)

simone

気になった点 : スタッフとサービス
2023 年 12 月に 10 泊滞在
Hilton Dubai Al Habtoor Cityからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Mr. SimoneGreetings from Hilton Dubai Al Habtoor City!Thank you for your rating on ExpediaWe are saddened and sincerely regret to learn that your experience did not meet your expectations.Rest assured that we will continuously strive to improve our guest experience and service excellence.Best RegardsBhushan Savant.

10/10 (非常に良い)

Anja

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wir hatten in diesem Hotel eine sehr schöne Zeit und konnten von hier aus das verrückte Dubai sehr gut erkunden. Ob zu Fuß, mit der Metro oder dem Taxi, die Lage ist abseits des Downtown Trubel sehr gut. Besonders erwähnen möchte ich Ole vom Restaurant und Gäste Betreuungsteam, sie hat uns sehr gut beraten. Auch Alim, ein Kellner im Frühstücksrestaurant hat uns sehr gut bedient. Top Team.
2023 年 12 月に 11 泊滞在
Hilton Dubai Al Habtoor Cityからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear AnjaThank you for taking the time to share your review on Expedia.It is extremely rewarding to learn that you had a fantastic time with us at Hilton Dubai Al Habtoor City. We wish to thank you for your positive review as it gives us the opportunity to congratulate the whole team for upholding the highest standard of our products and services.Once again, thank you for your kind feedback and we are looking forward to hosting you again as a guest at Hilton Dubai Al Habtoor City.Best Regards.Mr. Saeid Heidari -- General Manager

10/10 (非常に良い)

Emelita

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best customer service. Mina from the Reception is super kind and best customer service.
2023 年 12 月に 2 泊滞在
Saeid Heidari - General Managerからの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Guest, Greetings from Hilton Dubai Al Habtoor City. Kindly let me begin by thanking you for taking the time to write us a review about your recent stay in our lovely hotel.We strive to provide the best possible service to our guests and it is always rewarding to receive such wonderful feedback like yours, I will ensure that this feedback is shared with our teams with great pride.I sincerely hope we will be honored to welcome you back to Hilton Al Habtoor City, whenever you visit Dubai again.Best regards, Saeid Heidari - General Manager

10/10 (非常に良い)

Simon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Saeid Heidari - General Managerからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Guest,Thanks for the awesome 5* rating! We are thrilled that you enjoyed your stay with us.Kind Regards,Hilton Dubai Al Habtoor City

10/10 (非常に良い)

Ivica

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Organization and the friendly service of the individual co-workers
2023 年 12 月に 8 泊滞在
Saeid Heidariからの返信 (投稿日 : 2023 年 12 月 31 日)
Dear guest,Kindly let me begin by thanking you for taking the time on writing us a review about your recent stay in our lovely hotel.We strive to provide the best possible service to our guests and it is always rewarding to receive such wonderful feedback like yours, I will ensure that this feedback is shared with our teams with great pride.I sincerely hope we will be honored to welcome you back to Hilton Al Habtoor City, whenever you visit Dubai again.Best regards,Saeid Heidari– General Manager

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 8 泊滞在
Saeid Heidari - General Managerからの返信 (投稿日 : 2023 年 12 月 30 日)
Dear Guest, Greetings from Hilton Dubai Al Habtoor City. Kindly let me begin by thanking you for taking the time to write us a review about your recent stay in our lovely hotel.We strive to provide the best possible service to our guests and it is always rewarding to receive such wonderful feedback like yours, I will ensure that this feedback is shared with our teams with great pride.I sincerely hope we will be honored to welcome you back to Hilton Al Habtoor City, whenever you visit Dubai again.Best regards, Saeid Heidari - General Manager

10/10 (非常に良い)

alina

2023 年 12 月に 2 泊滞在
Saeid Heidari - General Managerからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Guest. Greetings from Hilton Dubai Al Habtoor City.Kindly let me begin by thanking you for taking the time to write us a review about your recent stay in our lovely hotel.We strive to provide the best possible service to our guests and it is always rewarding to receive such wonderful feedback like yours, I will ensure that this feedback is shared with our teams with great pride.I sincerely hope we will be honored to welcome you back to Hilton Al Habtoor City, whenever you visit Dubai again.Best regards, Saeid Heidari - General Manager

6/10 (普通)

Dina

2023 年 11 月に 2 泊滞在
.からの返信 (投稿日 : 2023 年 11 月 13 日)
Dear guest, Greetings from Hilton Dubai, Al Habtoor City. Thank you for taking the time to share your rating. We are pleased to hear that you have enjoyed your stay with us. We are looking forward to welcoming you back on your next visit to Hilton Dubai Al Habtoor City! Best Regards, Saeid Heidari General Manager

10/10 (非常に良い)

Leighton

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent property with good breakfast. Close to all activities and attractions such as Dubai Mall. The rooms are clean and modern. I would recommended this hotel for all visitors to Dubai.
Saeid Heidariからの返信 (投稿日 : 2023 年 11 月 9 日)
Dear guest.Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay here at Hilton Dubai Al Habtoor City. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder. It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards,Saeid Heidari– General Manager

6/10 (普通)

Dirk

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Food much worse than past visits. Noticeably worse and limited options.
2023 年 11 月に 3 泊滞在
Saeid Heidari - General Managerからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Guest,Greetings from Hilton Dubai Al Habtoor City. Thank you so much for taking the time to review your stay at Hilton Dubai Al Habtoor City. I am delighted to know that you enjoyed the facilities of the Resort and the service provided by our team. Your constructive criticism is valued, and it is one of the best ways for us to understand how we can enhance your guest experience in the future. We look forward to the chance to welcome you back and exceed your expectations.Best regards, Saeid Heidari - General Manager

10/10 (非常に良い)

Winnie Oanh

2023 年 10 月に 7 泊滞在
Saeid Heidari - General Managerからの返信 (投稿日 : 2023 年 11 月 7 日)
Dear guest, Greetings from Hilton Dubai, Al Habtoor City. Thank you for taking the time to share your feedback. We are pleased to hear that you have enjoyed your stay with us. We are looking forward to welcoming you back on your next visit to Hilton Dubai Al Habtoor City! Best Regards, Saeid Heidari General Manager

10/10 (非常に良い)

Hafsah

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved our stay at the hotel. The staff were incredible from the second we walked in to the second we left. Cannot recommend them enough. The view was stunning so was the breakfast. Really family friendly
2023 年 10 月に 6 泊滞在
Saeid Heidariからの返信 (投稿日 : 2023 年 11 月 4 日)
Dear guest, Greetings from Hilton Dubai, Al Habtoor City. Thank you for taking the time to share your feedback. We are pleased to hear that you have enjoyed your stay with us. We are looking forward to welcoming you back on your next visit to Hilton Dubai Al Habtoor City! Best Regards, Saeid Heidari General Manager

10/10 (非常に良い)

Kevin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location... friendly staff, clean.
2023 年 10 月に 6 泊滞在
Saeid Heidariからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear guest,it was indeed a pleasure to have you as our guest and I am happy that you enjoyed your stay with us. I look forward to welcoming you back in the near future. Best regards,Saeid Heidari– General Manager

10/10 (非常に良い)

MOHAMED

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean hotel and rooms. Excellent service all round. Very spacious rooms and bathrooms. Conveniently located. Great bonus is the shuttle service to the Dubai mall and the beach resort. Will def recommend and stay there again without a doubt. Our room had a burj view which was a bonus to the lovely view of the canal below.
2023 年 10 月に 7 泊滞在
Vaibhavからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Valuable Guest,Kindly let me begin by thanking you for taking the time on writing us a review about your recent stay in our lovely hotel.We strive to provide the best possible service to our guests and it is always rewarding to receive such wonderful feedback like yours, I will ensure that this feedback is shared with our teams with great pride.I sincerely hope we will be honored to welcome you back to Hilton Al Habtoor City, whenever you visit Dubai again.Regards,Vaibhav Anija,Assistant Front Office Manager

10/10 (非常に良い)

Latasha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Hilton Dubai Al Habtoor does not disappoint. This 5 Star luxury hotel is stunning. As always the Hilton reigns supreme and is always top tier. The rooms are spacious, and the amenities are wonderful. The rain shower head and bidet is a touch of class. Housekeeping gets 10 stars. Azardeen, Mahesh & Kayam gave our room the royal treatment! Their responsiveness and attention to cleaning made sure each day the room was spotless! They made sure my bday in Dubai felt like royalty from the moment we arrived it started with the upgrade room with a view of the Burj Khalifa. Let’s not forget when you enter the hotel you are greeted with a smile and throughout the day someone makes sure to ask are you okay and if you need anything. Hilton will forever be my go to hotel. If you want a world class one of a kind experience make sure you stay at the Hilton Dubai Al Habtoor City .
2023 年 10 月に 4 泊滞在
Saeid Heidariからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear guest, Thank you for your heartwarming words about your recent stay. We are delighted that so many of our team members have created an amazing story that you can carry throughout your journey and we are excited to welcome you back and further enhance your experience.Best regards, Saeid Heidari– General Manager

10/10 (非常に良い)

Bekir

2023 年 9 月に 10 泊滞在
Saeid Heidari - General Managerからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear guest, it was a pleasure to have you as our guest, I am pleased that you enjoyed your stay with us and we look forward to welcoming you backBest regards,Saeid Heidari– General Manager

10/10 (非常に良い)

Simon

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Excellent trip
2023 年 8 月に 7 泊滞在
Saeid Heidariからの返信 (投稿日 : 2023 年 8 月 24 日)
Dear guest, Greetings from Hilton Dubai Al Habtoor City. Thank you for taking the time to share your feedback. We are pleased to hear that you have enjoyed your stay with us. We are looking forward to welcoming you back on your next visit to Hilton Dubai Al Habtoor City! Best regards,Saeid Heidari - General Manager

10/10 (非常に良い)

Kenny

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing location & view…
2023 年 8 月に 4 泊滞在
Saeid Heidariからの返信 (投稿日 : 2023 年 8 月 19 日)
Dear guest,Thank you for your heartwarming words about your recent stay. We are delighted that so many of our team members have created an amazing story that you can carry throughout your journey and we are excited to welcome you back and further enhance your experience.Best regards,Saeid Heidari– General Manager

10/10 (非常に良い)

Armina

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2023 年 7 月に 3 泊滞在
Saeid Heidariからの返信 (投稿日 : 2023 年 7 月 26 日)
Dear guest,Thank you for your review. Our aim is to provide amazing experiences and everlasting memories for our guests. Based on your review, we have no doubt that your visit was truly remarkable. Once again, we thank you for your kind feedback, and we look forward to welcoming you back at the Hilton Dubai Al Habtoor City. Regards,Saeid Heidari, General Manager

10/10 (非常に良い)

Bruce

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Even though my checking time for 3:00 PM !! they were able to book me in at 11:00 AM which was greatly appreciated after a long flight to Dubai.
2023 年 7 月に 1 泊滞在
Saeid Heidariからの返信 (投稿日 : 2023 年 7 月 24 日)
Dear guest,Thank you for your review.Our aim is to provide amazing experiences and everlasting memories to our guests. Based on your review, we have no doubt that your visit was truly a remarkable one.Once again, we thank you for your kind feedback and we look forward to welcoming you back at Hilton Dubai Al Habtoor City.Thank youSaeid HeidariGeneral Manager

6/10 (普通)

Khaled、Riyadh

気になった点 : 施設のコンディションと設備
صعوبة الوصول إلى الموقع.
2023 年 7 月に 5 泊滞在
Saeid Heidariからの返信 (投稿日 : 2023 年 7 月 20 日)
Dear guest,Thank you so much for taking the time to review your stay at Hilton Dubai Al Habtoor City.Your constructive criticism is valued, and it is one of the best ways for us to understand how we can enhance your guest experience in the future. We look forward to the chance to welcome you back and exceed your expectations.Best regards, Saeid Heidari - General Manager

6/10 (普通)

Khaled、Riyadh

小さなお子様連れの家族旅行
気になった点 : 施設のコンディションと設備
صعوبة الوصول الى الموقع.
Saeid Heidariからの返信 (投稿日 : 2023 年 7 月 20 日)
Dear guest,Thank you so much for taking the time to review your stay at Hilton Dubai Al Habtoor City.Your constructive criticism is valued, and it is one of the best ways for us to understand how we can enhance your guest experience in the future. We look forward to the chance to welcome you back and exceed your expectations.Best regards, Saeid Heidari - General Manager

10/10 (非常に良い)

Gilad

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel for families
An excellent hotel ! our family stayed 3 nights in two connecting rooms. the rooms were big and comfortable. The service was fantastic. The WiFi was very good. excellent location and comfortable free valet parking. The hotel offers a complimentary shuttle to the Mall of Dubai, though the frequency is low and also ends relatively early (about 7 PM if I remember correctly) We got a high-floor (25) view of the Burj
2023 年 7 月に 3 泊滞在
Saeid Heidariからの返信 (投稿日 : 2023 年 7 月 14 日)
Dear guest,Thank you very much for taking the time to share your valued feedback. Together with our entire team, we were pleased to learn about your delight and I do appreciate the mentioning of the comfort room, wifi, and valet experience.We await the upcoming opportunity to welcome you back and further enhance your experience.RegardsSaeid Heidari

4/10 (不満)

Ghaleb、Athens

良かった点 : 清潔度
気になった点 : スタッフとサービス
2023 年 7 月に 3 泊滞在
Saeid Heidariからの返信 (投稿日 : 2023 年 7 月 12 日)
Dear guest,Thank you for sharing your valuable feedback with us. Please allow me to extend my most sincere apologies for the disappointment you had to endure during your recent stay. I read your feedback with great empathy and it is very disappointing to know that we have failed to deliver up to your expectations. Please be assured that corrective measures have already been taken in order to avoid similar situations in the future. Having said so we hope you will forgive us this time and we look forward for your next stay with us in the future, we promise that your next stay will surely be a perfect one. Please feel free to reach out to me directly and I will be glad to be of any help.Best regards,Saeid Heidari– General Manager

4/10 (不満)

Jefferson

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
2023 年 7 月に 9 泊滞在
Ken Wang - Director of Front Officeからの返信 (投稿日 : 2023 年 7 月 12 日)
Dear Guest,Greetings from Hilton Dubai Al Habtoor City!Thank you for sharing your rating in Expedia.We regret to learn about the difficulties you faced during your stay at our hotel.We understand that all of this marred your experience at Hilton Al Habtoor City and we apologize for the inconvenience that this has caused you. As a well-visited and popular destination hotel, we are continuously working on our products and services to cater to all our guest’s needs and expectations. Your valued Survey is important for us to improve our performance.We do hope that we will be able to welcome you back at Hilton Dubai Al Habtoor City on your next visit as a chance for us to exceed your expectations and give you the great hotel experience that so many of our guests have grown so fond of.

10/10 (非常に良い)

Khloud

2023 年 6 月に 6 泊滞在
Saeid Heidariからの返信 (投稿日 : 2023 年 7 月 5 日)
Dear guest, Thank you for your review. Our aim is to provide amazing experiences and everlasting memories for our guests. Based on your review, we have no doubt that your visit was truly remarkable. Once again, we thank you for your kind feedback, and we look forward to welcoming you back at the Hilton Dubai Al Habtoor City. Regards, Saeid Heidari, General Manager

10/10 (非常に良い)

Budoor

2023 年 6 月に 2 泊滞在
Saeid Heidariからの返信 (投稿日 : 2023 年 7 月 4 日)
Dear guest, Thank you for your review. Our aim is to provide amazing experiences and everlasting memories for our guests. Based on your review, we have no doubt that your visit was truly remarkable. Once again, we thank you for your kind feedback, and we look forward to welcoming you back at the Hilton Dubai Al Habtoor City.Regards, Saeid Heidari, General Manager

10/10 (非常に良い)

Ashi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The exprience was amazing, you get more worth of your money there, free shuttle service to Marina resort and Dubai Mall was cherry on top. Excellent customer service, room cleaned every day with perfection. We got the room with a view of burj Khalifa and canal.
2023 年 6 月に 4 泊滞在
Saeid Heidariからの返信 (投稿日 : 2023 年 7 月 2 日)
Dear Guest,Please let me begin by telling you how grateful I am for your lovely review of the Hilton Dubai Al Habtoor City Hotel. It is marvelous to learn from your feedback that you had such a great time at our hotel.Also, it is amazing that you found our team members helpful and efficient; they always do their very best to make our Guests stays unforgettable.It would be our greatest pleasure to welcome you back, Please do not hesitate to contact us directly should your travel plans bring you back to the areaBest regards,Saeid HeidariGeneral Manager

10/10 (非常に良い)

HATIM、Clermont

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good property, next to La Perle show
2023 年 6 月に 2 泊滞在
Saeid Heidariからの返信 (投稿日 : 2023 年 7 月 1 日)
Dear guest, Greetings from Hilton Dubai, Al Habtoor City. Thank you for taking the time to share your feedback. We are pleased to hear that you have enjoyed your stay with us. We are looking forward to welcoming you back on your next visit to Hilton Dubai Al Habtoor City! Best Regards,Saeid Heidari General Manager

10/10 (非常に良い)

George

2023 年 6 月に 5 泊滞在
Saeid Heidariからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear guest,Thank you for your review on Expedia. Our aim is to provide amazing experiences and everlasting memories for our guests. Based on your review, we have no doubt that your visit was truly remarkable. Once again, we thank you for your kind feedback, and we look forward to welcoming you back at the Hilton Dubai Al Habtoor City.Best regards,Saeid Heidari General Manager