Dear Koichi san, How wonderful to hear that you had enjoyed your stay here and everything met your expectation. It always pleasures to receive such a top score.Thank you again and I'm waiting to see you again soon for another journey.Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager
Xin chào Hitoshi san,Thank you for taking time to let us know about your experience.It would be great if you can share us more in detail on what we could learn and use to improve our service more to win your satisfaction on your next stay.It is our hope that you will give us the opportunity to better serve you in the near future.Regards,Tran Thi Minh Thao (Ms.)Guest Experience Manager
Xin chào Izumi san,We happy to hear that you had enjoyed stay here and everything had met your expectation. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to have an opportunity to welcome you back to our hotel again soon!Regards,Tran Thi Minh Thao (Ms.)Guest Experience Manager
4/10 (不満)
ENATSU
2024 年 2 月 1 日
ENATSU
2024 年 1 月に 1 泊滞在
Thao Tranからの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Enatsu san,Thank you for taking the time to share your feedback about your recent stay at Pullman Danang Beach Resort.A complete investigation was made when we learned from your review that you had disappointed experience with us with the given score at 2.0. Unfortunately, we’ve been difficult to find your case due to comment is not specific. As your satisfaction is always our mission, we would love to hear more about your experience in order to provide best service. Could you please share us more for further details of your insight so we could have a clear picture of how we should improve in the future?I am looking forward to hearing back from you soon.Sincerely,Tran Thi Minh Thao (Ms.)Guest Experience Manager
10/10 (非常に良い)
RIE
2024 年 1 月 17 日
良かった点 : 清潔度、スタッフとサービス
RIE
2024 年 1 月に 3 泊滞在
Thao Tranからの返信 (投稿日 : 2024 年 1 月 21 日)
Xin chào Rie san, Thank you very much for your kind comments,It is truly rewarding to know that you had enjoyable time at our resort.We hope to have an opportunity to welcome you back to our hotel again soon!Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager
10/10 (非常に良い)
Kouichi、miyazaki city
家族旅行
2024 年 1 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
プライベートビーチもありながら食事に行くのも近くて便利なホテルでした
Kouichi
2023 年 12 月に 4 泊滞在
Thao Tranからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Kouichi san, Thank you so much for your review and for choosing us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us, especially with the convenience of being located to all things that count.Your recommendation means Pullman Danang Beach resort much! Thank you again and we look forward to seeing you back here on your next trip. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager
10/10 (非常に良い)
Yusuke
2024 年 1 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Yusuke
2024 年 1 月に 2 泊滞在
Thao Tranからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Yusuke san,Thank you for taking the time to share this wonderful review of your recent stay at Pullman Danang Beach resort.We hope to have an opportunity to welcome you back to our hotel again soon!Regard,Tran Thi Minh Thao (Ms.)Guest Experience Manager
10/10 (非常に良い)
Keigo
2024 年 1 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Keigo
2023 年 12 月に 3 泊滞在
Thao Tranからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Keigo san,Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Pullman Danang Beach ResortRegard,Tran Thi Minh Thao (Ms.)Guest Experience Manager
10/10 (非常に良い)
Masaki
小さなお子様連れの家族旅行
2024 年 1 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Masaki
2023 年 12 月に 3 泊滞在
Thao Tranからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Masaki san, Thank you very much for your 5* stars review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Pullman Danang Beach ResortSincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager
10/10 (非常に良い)
YUTAKA
2023 年 10 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
YUTAKA
2023 年 10 月に 4 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 12 月 6 日)
Xin chào Yutaka san, Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Pullman Danang Beach Resort Sincerely,Tran Thi Minh Thao (Ms.)Guest Experience Manager
10/10 (非常に良い)
KAYO
2023 年 10 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
KAYO
2023 年 10 月に 3 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 10 月 23 日)
Xin chào Kayo san,Thank you for taking the time to share this wonderful review of your recent stay at Pullman Danang Beach resort.We hope to have an opportunity to welcome you back to our hotel again soon!Sincerely,Tran Thi Minh Thao (Ms.)Guest Experience Manager
10/10 (非常に良い)
Asami
2023 年 10 月 21 日
良かった点 : スタッフとサービス
Asami
2023 年 10 月に 1 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 10 月 23 日)
Xin chào Asami san,Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Pullman Danang Beach ResortSincerely,Tran Thi Minh Thao (Ms.)Guest Experience Manager
Xin chào Ms. Emiko,Thank you for taking the time to share your recent experience at Pullman Danang Beach Resort. We are delighted to hear that you were able to make wonderful memories together during your stay. Furthermore, we are also pleased that you found the variety menu and delicious food in our breakfast! Although the weather was unfortunate, we are glad that it did not take away from your overall experience.We look forward to welcoming you back in the near future! Sincerely,Tran Thi Minh Thao (Ms.)Guest Experience Manager
10/10 (非常に良い)
Tomoaki
2023 年 10 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Tomoaki
2023 年 10 月に 3 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 10 月 16 日)
Xin chào Tomoaki san,Thank you very much for your top score review.I am delighted to hear that you had a great stay at our resort.Looking forward to welcoming you back to Pullman Danang Beach resort.Sincerely,Tran Thi Minh Thao (Ms.)Guest Experience Manager
Xin chào Hiroyuki san,Thank you so much for your review. I am so happy to hear that you enjoyed your stay here with us, especially with the convenience of being located to all things that count.Your recommendation means Pullman Danang Beach resort much! Thank you again and we look forward to seeing you back here on your next trip. Sincerely,Tran Thi Minh Thao (Ms.)Guest Experience Manager
Xin chào Kenji San, While we wish you had better experience with Tivi channel, we are so appreciated your compliments to our staff service. Please rest assure that "issues" you had faced were discussing among management team and this is already put on "to do list" for maintain team. Your feedback is very appreciated and hopefully your next visit will be a flawless one. Sincerely,Tran Thi Minh Thao (Ms.)Guest Experience Manager
Xin chào our valued Guest, Thank you so much for choosing us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us, especially with the convenience of being located to all things that count.Your recommendation means Pullman Danang Beach resort much! Thank you again and we look forward to seeing you back here on your next trip. Sincerely,Tran Thi Minh Thao (Ms.)Guest Experience Manager
10/10 (非常に良い)
MITURU
小さなお子様連れの家族旅行
2023 年 9 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
満足
MITURU
2023 年 9 月に 3 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 10 月 11 日)
Xin chào Mituru san,Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Pullman Danang Beach ResortSincerely,Tran Thi Minh Thao (Ms.)Guest Experience Manager
Xin chào our valued Guest, Thank you for your recent stay and for taking the time to leave a review of our hotel. It was a delight to learn that overall, you had a positive experience with us.We are deeply grateful for your constructive comment and would like to express my sincerest apologies about your inconvenience regarding room cleanliness which should not happened. Please rest assured that the Housekeeping Manager has been aware of this, and the necessary step have been taken place to prevent the future occurrence.Thank you so much for letting us take care of you. We can’t wait to have you here on your next visit soon!.Sincerely,Tran Thi Minh Thao (Ms.)Guest Experience Manager
10/10 (非常に良い)
TOSHITO
家族旅行
2023 年 9 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ビーチ、プール、プールバーは最高です
TOSHITO
2023 年 9 月に 3 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 9 月 25 日)
Xin chào Toshito san, Thank you so much for choosing our hotel for your stay and we are delighted to see that you had satisfied with the hotel facility which we provided. We hope to have the pleasure of welcoming you back soon. Sincerely,Tran Thi Minh Thao (Ms.)Guest Experience Manager
6/10 (普通)
Himari
2023 年 9 月 19 日
Himari
2023 年 9 月に 1 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 10 月 11 日)
Xin chào Himari san,Thank you for taking time to let us know about your experience.We would be appreciated if you can share us more in detail on what we could learn and use to improve our service more to win your satisfaction on your next stay.it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tran Thi Minh Thao (Ms.)Guest Service Manager
10/10 (非常に良い)
Tetsuya
2023 年 9 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Tetsuya
2023 年 9 月に 2 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 10 月 11 日)
Xin chào Tetsuya san,Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Pullman Danang Beach ResortSincerely,Tran Thi Minh Thao (Ms.)Guest Experience Manager
10/10 (非常に良い)
masakazu
グループ旅行
2023 年 9 月 17 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
大変良い
masakazu
2023 年 9 月に 3 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 9 月 25 日)
Xin chào Masakazu san, Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us, and we are all looking forward to having you back with us soon. All the best wishes from Pullman Danang Beach Resort Regards, Tran Thi Minh Thao (Ms.)Guest Experience Manager
Xin chào Mr. Takaki,Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us with our private beach, breakfast... and we are all looking forward to having you back with us soon. All the best wishes from Pullman Danang Beach Resort.Sincerely,Tran Thi Minh Thao (Ms.)Guest Service Manager
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2023 年 9 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2023 年 9 月に 3 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 9 月 16 日)
Xin chào our valued Guest,Thank you very much for your kind comments. It is truly rewarding to know that you had enjoyable time at the hotel and all your requests were attended by staff.We hope to have an opportunity to welcome you back to our hotel again soon!Sincerely,Tran Thi Minh Thao (Ms.)Guest Service Manager
4/10 (不満)
Hideki
家族旅行
2023 年 9 月 6 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
設備は古く、老朽化している。
サービスのホスピタリティは五つ星レベルではない。
Hideki
2023 年 8 月に 6 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 9 月 16 日)
Xin chào Hideki san,Thank you for taking time to let us know about your experience and we sincerely apologize if your stay was not as you expected.All your feedback has been considered and appreciated as it is through these that we get to improve our services and products.In order to follow up all your feedback to continue our improvement, could provide us more details of your stay?Thank you in advance for taking the time to give us your valued feedback.Sincerely,Tran Thi Minh Thao (Ms.)Guest Service Manager
Xin chào Toshikatsu san, Thank you for your recent stay and for taking the time to leave a review of our resort.It was a delight to learn that overall, you had a positive experience with our staff service and all the things that countes.We are deeply grateful for your constructive comment and wish to have a full renovation in the near future.Hopefully, you will give us the opportunity to welcome you back in the near future.Sincerely,Tran Thi Minh Thao (Ms.)Guest Service Manager
10/10 (非常に良い)
YUICHI
2023 年 9 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
従業員の方も皆親切丁寧で心地よく、旅行出来ました。
YUICHI
2023 年 8 月に 4 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 9 月 14 日)
Xin chào Yuichi san, Your kind words are very much appreciated, and we would like to thank you for sharing them. We are so exciting to read such comments and it is always a big encouragement to motivate our team member to keep up the standard.We hope to have the pleasure of welcoming you back soon. Sincerely,Tran Thi Minh Thao (Ms.)Guest Service Manager
Xin chào Yoshiko san, We very much appreciate your comments regarding your stay at the Pullman Danang Beach Resort.While we wish you would have had better bathroom experience with water pressure, we are very pleased to know your time here was such an enjoyable and comfortable one, and that all was to your liking. Your nice compliment on our service will be shared with all the team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers.And please rest assure that "issues" you had faced were discussing among management team and this is already put on "to do list" for maintain team. We look forward to your next return visit very soon for another memorable stay.Regards,Tran Thi Minh Thao (Ms.)Guest Service Manager
10/10 (非常に良い)
RISA
2023 年 8 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
RISA
2023 年 8 月に 4 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 9 月 2 日)
Xin chào Ms. Risa,Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Pullman Danang Beach ResortSincerely,Tran Thi Minh Thao (Ms.)Guest Service Manager
Xin chào Ms. Makiko, Thank you for taking time to let us know about your experience at Pullman Danang Beach resort.While we are so happy to see your high recommendation, I wish your stay could be even more enjoyable. Please allow us to express my sincerest apologies about your inconvenience during your stay.Kindly rest assured that your comments have been shared to Head of departments for further improvement and kindly be shared that the wet amenity (shampoo, hair conditioner ...) is refillable base on your consumption.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tran Thi Minh Thao (Ms.)Guest Service Manager
10/10 (非常に良い)
MIE
2023 年 8 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
MIE
2023 年 8 月に 4 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 9 月 2 日)
Xin chào Ms. Mie, We glad to read that our hotel had met your expectation and able to give you a comfortable stay. Thank you once again to share your heartwarming feedback and we do look forward to welcoming you back in the near future. Sincerely,Tran Thi Minh Thao (Ms.)Guest Service Manager
8/10 (良い)
CHIHO
2023 年 8 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
CHIHO
2023 年 8 月に 3 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 9 月 2 日)
Xin chào Ms. Chiho, Thank you for taking time to let us know about your experience.It would be great if you can share us more in detail on what we could learn and use to improve our service more to win your satisfaction on your next stay.it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tran Thi Minh Thao (Ms.)Guest Service Manager
10/10 (非常に良い)
Masayuki
グループ旅行
2023 年 8 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Access to the beach, pool and the associated services & facilities such as towels, deck chairs, and the beachside bar, beautiful guarded and plants, everything is so good
Masayuki
2023 年 8 月に 5 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 9 月 2 日)
Xin chào Ms. Masayuki,Thank you for taking the time to share this wonderful review of your recent stay at Pullman Danang Beach resort.We hope to have an opportunity to welcome you back to our hotel again soon!Sincerely, Tran Thi Minh Thao (Ms.)Guest Service Manager
Xin chào Mr. Takashi, There is nothing happier than reading compliments about the hotel from the breakfast, the hotel facilities and to staff service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hopefully, we will have a chance welcome you back to our hotel in near future. Sincerely,Tran Thi Minh Thao (Ms.)Guest Service Manager
Xin chào Mr. Junichi,We are truly heartened to receive your generous review of Pullman Danang Beach Resort.We are very happy to hear that you appreciated all our services. We all look forward to being of service to you again when your travels bring you back to Da Nang city.Sincerely,Tran Thi Minh Thao (Ms.)Guest Service Manager
Xin chào Mr. Junichi,Thank you for your recent stay and for taking the time to leave a review of our hotel. It was a delight to learn that overall you had a positive experience with us.We are deeply grateful for your constructive comment and would like to express my sincerest apologies about your inconvenience regarding noise issue that we wish you could let us know during your stay so we can catch up the frog right away. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Kindly send us a notice if you plan to come again and we would do our best to provide you a more pleasant stay.Sincerely,Tran Thi Minh Thao (Ms.)Guest Service Manager
8/10 (良い)
MASAMICHI
2023 年 8 月 14 日
MASAMICHI
2023 年 8 月に 4 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 10 月 11 日)
Xin chào Masamichi san,Thank you for taking time to let us know about your experience.We would be appreciated if you can share us more in detail on what we could learn and use to improve our service more to win your satisfaction with the top score reivew on your next stay.it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tran Thi Minh Thao (Ms.)Guest Service Manager
10/10 (非常に良い)
KOHSUKE
2023 年 8 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
KOHSUKE
2023 年 8 月に 4 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 10 月 12 日)
Xin chào KOHSUKE san, Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Pullman Danang Beach ResortSincerely,Tran Thi Minh Thao (Ms.)Guest Experience Manager
10/10 (非常に良い)
Akane
2023 年 8 月 11 日
Akane
2023 年 8 月に 3 泊滞在
4/10 (不満)
Teruyo
2023 年 8 月 10 日
Teruyo
2023 年 8 月に 3 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 10 月 11 日)
Xin chào Teruyo san,Thank you for taking time to let us know about your experience.We would be appreciated if you can share us more in detail on what we could learn and use to improve our service more to win your satisfaction on your next stay.it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tran Thi Minh Thao (Ms.)Guest Service Manager
Xin chào Mr. Takenori,I am so happy to hear that you enjoyed your stay here with us, especially with the convenience of being located to all things that count.Your recommendation means Pullman Danang Beach resort much! Thank you again and we look forward to seeing you back here on your next trip. Sincerely,Tran Thi Minh Thao (Ms.)Guest Service Manager
10/10 (非常に良い)
daiji
2023 年 8 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean and tidy. Breakfast is excellent. Good for family travelers.
daiji
2023 年 7 月に 4 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 8 月 3 日)
Xin chào Mr. Daiji, What a pleasure to read your review for your recent stay at Pullman Danang Beach.We are committed to ensuring that we provide a level of hospitality service that leaves positive and lasting memories for our guests' visits and so happy that we did so for you!It was a pleasure hosting you as our guest and we all look forward to hearing that one day you will be back for another visit.Sincerely,Tran Thi Minh Thao (Ms.)Guest Service Manager
Xin chào our Valued Guest, Thank you so much for choosing our hotel for your stay and we are delighted to see that you had satisfied with the service which we provided.We hope to have the pleasure of welcoming you back soon.Sincerely,Tran Thi Minh Thao (Ms.)Guest Service Manager
10/10 (非常に良い)
Yuki
2023 年 7 月 23 日
Yuki
2023 年 7 月に 3 泊滞在
Thao Tranからの返信 (投稿日 : 2023 年 8 月 3 日)
Xin chào Yuki san, How wonderful to hear that you had enjoyed your stay here and everything met your expectation. We hope to have an opportunity to welcome you back to our hotel again soon!Sincerely,Tran Thi Minh Thao (Ms.)Guest Service Manager