おはようございます、グランド メルキュール ダナン ホテル全体を代表して、ご意見とお褒めの言葉をいただきまして誠にありがとうございます。 あなたの貢献は、お客様に最高のサービス体験を提供するために私たちがさらに努力する動機となります。この特別な気持ちに改めて感謝いたします。 ご健康をお祈り申し上げます。 できるだけ早くまたお迎えできることを楽しみにしています。よろしくお願いします、Le Kim Do (Mr.)Guest Relation Officer

シンチャオ YOICHI さんグランド メルキュール ダナンでのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございます。私たちのすべてのサービスを高く評価していただき、大変嬉しく思います。ご旅行の際にまたダナン市にお越しの際は、またお役に立てることをスタッフ一同楽しみにしております。フイン・レ・キム・ホアンさん（さん）シニア ゲスト エクスペリエンス スーパーバイザー

Xin chào Mr.TADASHI ,Thank you for taking time to drop us a review I am happy to learn you were generally satisfied with your stay . Your feedback serves as great motivation for us all.The team and I appreciate your feedback and we all look forward to your return in the near futureSincerely,Huynh Le Kim Hoang (Ms.)Senior Guest Experience Supervisor

Dear valued guest,Thank you for your sharing and we hope to welcome you back !

Dear Valued guest, We glad to read that our hotel had met your expectation and able to give you a comfortable stay. Thank you once again to share your heartwarming feedback and we do look forward to welcome you back in the near future. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Danang. While I am so happy to hear that you had a pleasant stay with us and that you enjoyed our breakfast, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would really appreciated if you could share with us what was happen in your case that leave you unpleasant note. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Grand regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Dear Mr. Sugime, Thank you for choosing us as your accommodation at Da Nang for 3 years and taking the time to leave a review of your recent stay with us. We are deeply grateful for your constructive comment and would like to express my sincerest apologies about your inconvenience regarding your unpleasant arrival and breakfast experience which should be handle better. Please rest assured that we were taking the appropriate measures to address the problem and did the necessary step to improve our service. and please be kindly informed that we are trying to arrange the breakfast timing for the group as one of the first step, I do believed that it will be effected and soon, the breakfast quality will be improved. It's our hope that you will give us a chance to welcome you back and redeem the our breakfast. Kindly send us a notice if you plan to come again and we would do our best to bring your trust back. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Thank you for taking time to share your experience regard your recently stay at the Grand Mercure Danang We happy to hear that you had enjoyed stay here and everything had met your expectation. Thank you again and I'm waiting to see you again soon for another journey. Grand regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Dear Valued Guest, We happy to hear that you had enjoyed stay here and everything had met your expectation. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we are looking forward to welcome you back to our little island. Grand regards, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Dear Valued Guest, Thank you for your wonderful review with us. We are looking forward to welcome you back in the near future. Grand regards, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Dear Valued Guest, Thank you for taking your time to share your real time experience with us Trust you have an enjoyable and comfortable with us. Grand regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Dear Valued Guest, Thank you for taking the time to share your experience about your stay at Grand Mercure Danang. I am so sorry about your inconvenience regarding our hotel location, We are awared that the distance to town is hotel's weakness and unfortunate we can't do anything to change that. However, at Grand Mercure Danang, we strive to provide a superior service experience for every customer therefore we supply shuttle bus service which is complimentary for all in-house guests from 08:00-18:00 (every 2 hour). Hopefully, we will have a chance welcome you back to our hotel in near future Grand regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Dear Valued Guest, Thank you for taking the time to share your experience about your stay at Grand Mercure Danang. We hope to have an opportunity to welcome you back to our hotel again soon! Grand regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Dear Valued Guest, Thank you for taking the time to share this review of your recent stay at Grand Mercure Da Nang. We hope to have an opportunity to welcome you back to our hotel again soon! Regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Thank you for taking your time to share you experience with us Hope your stay will be both enjoyable and comfortable Sincerely, Minh Thao (Ms.)

Thank you for taking a moment to share your experience at Grand Mercure Danang. We truly appreciate all of your feedback and we’re excited to welcome you back to our hotel soon Grand regards,

Dear Valued Guest, Thank you very much for your kind review. I am delighted to hear that you had a great stay at the hotel and were satisfied with the level of service provided by Grand Mercure Danang. Looking forward to welcoming you back to our little island. Regards,

Dear valued guest, Thank you for taking the time to share review of your recent stay at Grand Mercure Da Nang. We hope to have an opportunity to welcome you back to our hotel again soon! Regards,

Dear Valued Guest, Thank you for taking the time to share this review of your recent stay at Grand Mercure Da Nang. We hope to have an opportunity to welcome you back to our hotel again soon! Regards,

Dear Valued Guest, Thank you so much for taking time to share your review regarding your stay at Grand Mercure Danang. It seems that your stay didn't met your expectation. I hope that you can us more in detail to know what we still lack in our service, from that we can change and improve for getting better. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Valued Guest, Thank you for taking the time to share this wonderful review of your recent stay at Grand Mercure Da Nang. We hope to have an opportunity to welcome you back to our hotel again soon! Grand regards, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

Dear Valued Guest, Thank you so much for wonderful review for Grand Mercure hotel. We are looking forward to welcoming you soon in next time. Grand Regards, Vo Hoang Phuong Tam Assistant Guest Experience Manager

Dear value guest, Thank you so much for staying with us and for spending time to share your feedback. It great to hear that we have met your expectation with clean room and nice view as well as surrounding shops. We wish you all the best and looking forward to welcome you back. Grand Regard

Dear valued guest, Your review really make our day. We really appreciated that you share your great review here with compliments on our friendly service with smiling face. We will be more than happy to welcome you back in future Grand regards

Dear Valued guest, We are really appreciated your positive review and very glad to hear that you had enjoyed stay with nice view in 20th floor. Unfortunately, bathtub available in Suite rooms only. Please do let us know if you want to upgrade to one of Suite room in your next visit. Sincerely

Dear J, Xin chao from Grand Mercure Danang! Thank you for taking the time to share us your experience at our hotel. We appreciate your positive remarks about room cleanliness and hotel staffs. On a separate note, we acknowledge your feedback on the breakfast regarding Vietnamese dishes. The benefit of privilege access is the guest can choose whether to have a quiet breakfast at the lounge with high-end a la carte menu and some side dishes set-up or join the Breakfast buffet at La Rive Gauche with variety choices of Vietnamese cuisine and also Western style, it is a pity that you did not have chance to experience the buffet this time. About the hotel location, there are also a lot of our guests who praise us for private, natural place with beautiful view over the Han River and Danang city. We also provide complimentary scheduled shuttle service to our guests upon request to the town center (Han market, Cham Museum), the beach and Asia Park. At Grand Mercure Danang we strive to give the best experience for our guests so please allow me to apologize if you have felt otherwise. Once again, thank you for your feedback and we hope we will have the pleasure of welcoming you back in the near future.

Greetings from Grand Mercure Danang! We certainly much appreciated all the comments you have given us about your recent stay. Thank you again for choosing Grand Mercure Danang as your accommodation during your stay here in Danang. We can’t wait to welcome you back with us in your next stay. Best regards,