ホテルが広いことも、子連れなのでカジノを突っ切れないのはわかっていましたが、最終日にメインロビーへ降りる際、子供も通れるところのエレベーターは修理中で使用不可、エスカレーター(2段階になっている)もなぜか止まっており、ベビーカーとスーツケースを自力で持っておりないといけませんでした。その旨スタッフに伝えると、笑って、後で確認します。というばかり。笑い事ではなく、早急に対応してと言っても、無視。最悪でした。
The last day of our trip, we wanted to use a escalator to go to main lobby from 3rd floor, but it was stopped. Lift also stopped(it had stopped for few days). Then I asked to help the person who was at the reception, she was laughing and she said “i’ll send person later.” But we need to check out and to leave this hotel at that time, so I was really angry! It was not funny!! It was early morning, that why its gonna happened I think, but I felt really bad! We had 3 kids and 2 strollers and 5 suits case. It was very hard working to bring it by our selfves.