3 つの屋外プール、カバナ (無料)、プール パラソル

TRS コーラル ホテル - アダルト オンリー - オールインクルーシブの口コミ

5 out of 5
TRS コーラル ホテル - アダルト オンリー - オールインクルーシブ
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO

口コミ

8.8

非常に良い

評価 10 - 1055 件の口コミ中 702 件が非常に良い" "
評価 8 - 1055 件の口コミ中 166 件が良い" "
評価 6 - 1055 件の口コミ中 75 件が普通" "
評価 4 - 1055 件の口コミ中 54 件が不満" "
評価 2 - 1055 件の口コミ中 58 件が非常に不満" "

9.4/10

清潔度

9.0/10

スタッフとサービス

9.2/10

設備とサービス

9.4/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

6/10 (普通)

Stephen

2024 年 5 月に 6 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.Also the positive feedback is very much appreciated and will be taken into consideration. Thank you for taking the time to share your experience with us and allow us to find ways to improve.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Lauren Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 5 月 8 日)
We appreciate this wonderful rating! It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Lauren

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property 10/10 Service 10/10 One of the best resorts I have ever stayed at hands down!!
2024 年 4 月に 5 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

6/10 (普通)

Frank

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
- Essen am Strand war schrecklich und billlig - wartezeiten im Restaurants zur Mittagszeit trotz vieler freien Plätze - essen im Gaucho Restaurant ist nicht gut; zweitklassiges Fleisch aber gute Vorspeisen - generell herrscht Personalmangel am Strand deswegen geringer Service - Premium Vorteile (wie spezielle Liegen am Strand) wurde nicht durchgesetzt!
2024 年 4 月に 7 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 5 月 2 日)
Lieber Gast,Wir danken Ihnen, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen in unserem Resort zu teilen.Wir bedauern den Eindruck, den Sie von unseren Dienstleistungen gewonnen haben.Ich kann Ihnen versichern, dass dies nicht der übliche Service ist, den wir anbieten möchten. Gleichzeitig danke ich Ihnen für Ihre Kommentare, die es uns ermöglichen, diese Details individuell mit jeder Abteilung zu besprechen.Wir sind bestrebt, in jedem Bereich die erforderliche Nachbereitung zu leisten und sicherzustellen, dass der versprochene Service bereitgestellt wird.Ich hoffe, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüße,José Tlapaya Hospitality Senior Advisor

4/10 (不満)

Colby

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 4 月に 5 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are committed to providing the best vacation experience.We hope that you will give us a new opportunity to serve you and that you can witness the continuous improvement in which we work daily.Sincerely,José Tlapaya Hospitality Senior Advisor

4/10 (不満)

Anita

2024 年 4 月に 1 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are committed to providing the best vacation experience.We hope that you will give us a new opportunity to serve you and that you can witness the continuous improvement in which we work daily.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Goldy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great food, people and amazing hotel
2024 年 4 月に 4 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Cheryl Ann、Watford

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a great resort. We had a party of 12 people, and we were always able to get pool chairs together. We also made dinner reservations that accommodated all 12 of us.
2024 年 4 月に 6 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Alice

2024 年 4 月に 3 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 5 月 12 日)
We appreciate this wonderful rating!It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Dany

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful vacation , beautiful resort, fantastic beach excellent service. Excellent restaurants lots of choices.
2024 年 4 月に 7 泊滞在
Andres Peimbert Guest Satisfaction Leadからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Guest,On behalf of the entire team, we thank you for rating us 5 out of 5 stars.We are glad you had a great experience, all of our staff works daily to offer you memorable experiences.We really appreciate your feedback. Thank you for recognizing our staff, who made your experience here even more memorable.We'll be sure to give them special recognition. We will always be excited waiting to serve you again.Kind regards,

10/10 (非常に良い)

Javaughn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amaazing
2024 年 4 月に 3 泊滞在
Andres Peimbert Guest Satisfaction Leadからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Guest, It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral hotel.I'm glad we were able to exceed your expectations and pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory. We look forward to welcoming you back in the near future.

2/10 (非常に不満)

Adrianna

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス
Nice huge resort. Better food options and service on the family side of Grand Palladium. Our belongings were stolen by cleaning staff from our rooms a day before departure. Nothing was done to accommodate that. Cleaning staff went through our clothing and all the bags. The Check in process was terrible and the waiting time for anything service related was at least an hour or longer. Stay on the family side if you are interested. The beach is beautiful.
2024 年 4 月に 3 泊滞在
Andres Peimbert Guest Satisfaction Leadからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Guest,I would like to take this opportunity to apologize for the impression of our services during your stay.Your comments have been heard and we apologize for not meeting your expectations for service at this time.Please be assured that we will take appropriate measures to prevent this from happening again.Cordially,

10/10 (非常に良い)

Naomi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent customer service, so many dining options, things to do, beautiful beach and big pools, everyone is so kind and helpful. Such an amazing resort
2024 年 4 月に 3 泊滞在
Andres Peimbert Guest Satisfaction Leadからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Guest,We are very pleased that you enjoyed your stay at our TRS Coral Hotel.We pride ourselves on the service provided by our wonderful staff members, I am glad that they were able to exceed your expectations.We trust that this was the first of many future visits to this your home in paradise.Cordially,

8/10 (良い)

Shanice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Andres Peimbert Guest Satisfaction Leadからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Guest, Thank you for giving us the opportunity to share the Palladium Experience with you and to help make your vacation as memorable and beautiful as possible. I hope we get the chance to welcome you again soon to experience the improvements. Kind regards

10/10 (非常に良い)

Katrina

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
5 stars all around.
2024 年 3 月に 7 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

ALEJANDRA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 4 月 29 日)
Querido huésped,Agradecemos esta calificación maravillosa.Apreciamos esta maravillosa calificación. Es genial saber que tuvo una estancia increíble con nosotros y disfrutó de nuestras encantadoras ofertas y servicios.Esperamos darle la bienvenida nuevamente para que tenga otra excelente experiencia vacacional.Cordialmente, José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Sophia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing staff, wonderful resort.
2024 年 3 月に 4 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 4 月 6 日)
Allow us to thank you for choosing us as your destination. Thank you very much for sharing your comments.You can be assured that our colleagues will continue to be one step ahead when making your next visit as fulfilling as this one. We all look forward to welcoming you back on many future occasions.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Nicole

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing! 10/10
2024 年 3 月に 3 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 4 月 6 日)
Allow us to thank you for choosing us as your destination. Thank you very much for sharing your comments.You can be assured that our colleagues will continue to be one step ahead when making your next visit as fulfilling as this one. We all look forward to welcoming you back on many future occasions.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Dionicio、Cranston

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would visit again.
2024 年 4 月に 3 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Samiyah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I’ll be returning shortly !
2024 年 3 月に 4 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.Can't wait to welcome you back!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Sherrita

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved everything about this resort so many amenities and we had the swim up room 10/10 we will be back!
2024 年 3 月に 3 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.Can't wait to welcome you back!Kind regards,José Tlapaya Hospitality Senior Advisor

4/10 (不満)

Stephanie Marie

カップルで旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
We decided to celebrate our honeymoon at this resort. What a mistake. The resort is very pretty but it lacks. The staff services is hit or miss. We had 3 different pool/beach servers forget about us. We had a bartender completely ignore us (a bigger group came in and he went to attend them instead). Our electricity in the room did not work upon arrival. We had to wait to get it fixed. Our phone in the room did not work. It is important as when you order room service they call to confirm. We would have to call on our phone to go through all the operators to confirm. We advised our butler and front desk and no fix. For 2 days our room smelled like paint or chemical, we kept complaining. The butler tried to blame us for the smell because we didn’t allow them to clean the room for one day (we forgot to take off do not disturb). I advised it’s a chemical smell not a dirty smell. Their solution(after agreeing it did smell like chemicals) was a fragrance towel in the vent to mask the smell. After a few hours that smell turned into a horrible smelled (humidity of course). Lastly, the food was horrible. We actually lost weight. The only good restaurants are French and Japanese for dinner. The breakfast was hit or miss. We just kept ordering the same thing huevos rancheros and pancakes. Do not recommend. Go somewhere else. Somewhere happier as the staff here is very sad.
2024 年 3 月に 5 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.We regret the impression that our services have made on this occasion, however, at TRS Coral Hotel we will be honored to be your hosts and serve you with the excellence you deserve.Sincerely,José Tlapaya Hospitality Senior Advisor

4/10 (不満)

Sonja

2024 年 3 月に 4 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are committed to providing the best vacation experience.We hope that you will give us a new opportunity to serve you and that you can witness the continuous improvement in which we work daily.Sincerely,José Tlapaya Hospitality Senior Advisor

4/10 (不満)

nicole

良かった点 : 施設のコンディションと設備
Food was horrible, service was not great
2024 年 3 月に 3 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.I hope we get the chance to welcome you again soon to experience the improvements.Sincerely,José Tlapaya Hospitality Senior Advisor

6/10 (普通)

Shawnterria

2024 年 3 月に 3 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are committed to providing the best vacation experience.We hope that you will give us a new opportunity to serve you and that you can witness the continuous improvement in which we work daily.Sincerely,José Tlapaya Hospitality Senior Advisor

8/10 (良い)

Michael

2024 年 3 月に 6 泊滞在
Andres Peimbert Guest Satisfaction Leadからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Guest.It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral Hotel. Until the next time we have the honor of hosting you and your family, we place ourselves at your continued service.Cordially,

10/10 (非常に良い)

John

2024 年 3 月に 4 泊滞在
Andres Peimbert Guest Satisfaction Leadからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Guest, We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans. Nothing makes us happier than hearing from our guests about the fabulous service and personalized attention they received from our staff. We will be sure to share your wonderful comments with our team.Cordially,

10/10 (非常に良い)

STEVEN

2024 年 3 月に 3 泊滞在
Andres Peimbert Guest Satisfaction Leadからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Guest, It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral hotel. I'm glad we were able to exceed your expectations and pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory. We look forward to welcoming you back in the near future.

10/10 (非常に良い)

ADAM THOMAS

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 6 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for the amazing review!We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Brittney

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was an AMAZING resort! Everyone was super nice and the place was beautiful and very clean! The food was great and the beaches were gorgeous! We would definitely recommend it to friends and family and would go back!
2024 年 3 月に 5 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 3 月 30 日)
Thank you so much for taking the opportunity to tour each and every one of our facilities, your first hand information will help other travelers get an-idea of the beautiful experience they will have at TRS Coral Hotel.We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans.Nothing will give us more pleasure than to welcome you back in the near future in this, your home away from home!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Sydney

2024 年 3 月に 4 泊滞在
Andres Peimbert Guest Satisfaction Leadからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Guest,We are very pleased that you enjoyed your stay at our TRS Coral Hotel.We pride ourselves on the service provided by our wonderful staff members, I am glad that they were able to exceed your expectations.We trust that this was the first of many future visits to this your home in paradise.Cordially,

8/10 (良い)

Morgan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The upgrade to the swim up suite
2024 年 3 月に 4 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 3 月 28 日)
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral Hotel.It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

4/10 (不満)

Paul Edward、MADISON

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The property was beautiful but the service was non existent. The “butler” ignored our requests and the restaurant staff was rude.
2024 年 3 月に 4 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.We would love to have the opportunity to welcome you back and show you our best and warmest hospitality.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Malissa、Tumwater

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was friendly and attentive, service was great. The rooms were nice and lots of dining options available. Nice pool and gorgeous beach!
2024 年 3 月に 5 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans.Nothing will give us more pleasure than to welcome you back in the near future in this, your home away from home!Kind regards,José Tlapaya Hospitality Senior Advisor

8/10 (良い)

kinda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean resort. Very well service I would give 8/10. Food was not so good. I’ll give food 5/10
2024 年 3 月に 3 泊滞在
Karla Miguelからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear guest, We want to thank you for choosingTRS coral for your recent vacations in the Mexican Caribbean and especially thank you for sending us your comments through your helpful review. We offer you a sincere apology, in the same way we regret not having provided our services even more according to your requirements. Your comments will be shared with our team in order to find a solution. seeking the comfort of our guests and regarding their comments on the food and services, we assure you that your observations will be transmitted to our Management, we continue working on offering a greater variety and making the service of our staff more efficient in each area.Sincerely,

10/10 (非常に良い)

Melissa

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent resort.
2024 年 3 月に 5 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 3 月 21 日)
We appreciate this wonderful rating!It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Vivian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bueno todo el personal de maravilla todo bueno
2024 年 3 月に 3 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 3 月 19 日)
Apreciable huésped,Gracias por tomarse el tiempo de escribir sobre su reciente experiencia con nosotros.Nos enorgullecemos del servicio que brindan los miembros de nuestro maravilloso staff, me alegro que hayan podido superar sus expectativas.En TRS Coral Hotel, estaremos encantados de recibirle nuevamente cuando sus planes le traigan de vuelta al Caribe Mexicano.Saludos cordiales,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Carlos

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El lugar es hermoso, la comida y la atención especial que dan los miembros del hotel es espectacular. En muchos hoteles de la zona los mexicanos se sienten como discriminados por los staff del hotel, en TRS eso jamás sucede. Es el mismo trato para turistas nacionales e internacionales y siempre se esmeran por dar el mejor servicio. Seguro regresaré a este hotel!
2024 年 3 月に 2 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 3 月 19 日)
Apreciable huésped,Gracias por tomarse el tiempo de escribir sobre su reciente experiencia con nosotros.Apreciamos la increíble calificación, estamos contentos de haber logrado nuestro objetivo principal, que es convertir a nuestros huéspedes en fans.En TRS Coral Hotel, estaremos encantados de recibirle nuevamente cuando sus planes le traigan de vuelta al Caribe Mexicano.Saludos cordiales,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Khem

2024 年 3 月に 2 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you for the amazing review!We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

4/10 (不満)

Aliyah Magdalena

2024 年 3 月に 3 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.Your comments will be shared with our team in order to find a solution. It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Lei

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There are 15 restaurants in the resort and the food are all good. The waiters and waitresses are so warm that your requests were responded in time, especially when you are hungry or thirsty. Every day there are several activities in the resort.
2024 年 3 月に 4 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 3 月 14 日)
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We take great pride in the service that our staff members provide, I'm glad we were able to exceed your expectations.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Kimberly

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful location and excellent customer service. Would highly recommend.
2024 年 3 月に 7 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 3 月 14 日)
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral Hotel.It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Miranda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 7 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 3 月 16 日)
We appreciate this wonderful rating!It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Nathaniel、Warren

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was outstanding from start to finish. I will be returning for another vacation. However member benefit were not applied.
2024 年 3 月に 3 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.I'm glad to hear that you found the property outstanding and that you plan to return for another vacation. However, it's disappointing to hear that your member benefits were not applied during your stay. Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.Until the next time we have the honor of hosting you, we place ourselves at your continued service.Kind regards,José Tlapaya Hospitality Senior Advisor

8/10 (良い)

Daisy

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property was good, swim out would not give you much options to use the swim out pool, you can select regular rooms and enjoy main pool. Everything would have some upgrade cost like Bali beds at pool.
2024 年 3 月に 3 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.Also the positive feedback is very much appreciated and will be taken into consideration. Thank you for taking the time to share your experience with us and allow us to find ways to improve.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Jill

2024 年 3 月に 2 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for the amazing review!We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

Disaun、Dallas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room and property were very clean.
2024 年 3 月に 4 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 3 月 13 日)
We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 (非常に良い)

kyle、Fishers

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very beautiful property worth the money.Food was great and many food options.Loved the sushi. Could be a little more quieter by the pool.
2024 年 2 月に 3 泊滞在
Jose Tlapayaからの返信 (投稿日 : 2024 年 3 月 7 日)
On behalf of our team at TRS Coral Hotel, we would like to thank you for choosing us recently.I'm glad to hear that you found the property beautiful and enjoyed the great food options available, especially the sushi. Your feedback about the pool area being a bit noisy is noted. Certantly, it's important to maintain a balance between lively atmosphere and tranquility to accommodate all guests' preferences.We look forward to welcome you again to continue to create lots of memorable experiences.Kind regards,José Tlapaya Hospitality Senior Advisor

6/10 (普通)

Nina

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
This hotel is in a very remote location, far from the airport in comparison to other hotels. Extremely overpriced. The food is great, staff is very helpful and always available. The sheets had stains on it, the smell in the room had moldy smell, towels were thin, torn, with stains. Heavy drinking at the pools. I would not recommend for that price!
2024 年 2 月に 2 泊滞在
Antonio Tamayoからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Nina,Thank you for taking the time to provide feedback on your recent stay with us. We are glad to hear that you enjoyed the food and found our staff to be helpful and available. However, we apologize for the issues you experienced during your stay.We take cleanliness and maintenance very seriously, and we are disappointed to hear about the condition of the sheets, the smell in the room, and the quality of the towels. Please be assured that we have addressed these issues with our housekeeping team to ensure that they are rectified immediately.Regarding the location of our hotel, we understand that it may not be ideal for everyone due to its distance from the airport. However, we believe that our secluded location offers a unique and tranquil experience for those looking to get away from the hustle and bustle of city life.We also take your feedback about heavy drinking at the pools seriously, and we will review our policies and procedures to ensure that all guests can enjoy a safe and comfortable environment during their stay.We appreciate your comments as they help us improve our services and provide a better experience for our guests. We hope that you will consider giving us another chance in the future to show you the true quality of our hotel.Thank you again for your feedback.Warm regards,

10/10 (非常に良い)

Agron

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 5 泊滞在
Antonio Tamayoからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Agron,Thank you for taking the time to provide your rating, your kind words, and we are honor to receive the highest score. We appreciate your support and hope to welcome you back in the future for another exceptional stay! With my best regards.