エクスクルーシブ ダブルルーム キングベッド 1 台 | 低刺激性寝具、ミニバー、セーフティボックス (室内)、遮光カーテン

アスコット ホテルの口コミ

4 out of 5
アスコット ホテル
Studiestræde 61, Copenhagen

口コミ

8.6

非常に良い

評価 10 - 569 件の口コミ中 293 件が非常に良い" "
評価 8 - 569 件の口コミ中 164 件が良い" "
評価 6 - 569 件の口コミ中 75 件が普通" "
評価 4 - 569 件の口コミ中 21 件が不満" "
評価 2 - 569 件の口コミ中 16 件が非常に不満" "

8.6/10

清潔度

8.8/10

スタッフとサービス

7.8/10

設備とサービス

8.4/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

Keiko

良かった点 : 清潔度、スタッフとサービス
2023 年 9 月に 2 泊滞在
Danielからの返信 (投稿日 : 2023 年 10 月 2 日)
Dear Keiko,Thank you for staying here and for taking your time to provide feedback. Best regards Ascot Hotel

8/10 (良い)

Katsuyoshi

出張
良かった点 : スタッフとサービス
Facility is a little bit old, but the service of the staff was great.
2023 年 2 月に 4 泊滞在
Pascal - Ascot Hotelからの返信 (投稿日 : 2023 年 3 月 11 日)
Thank you for the feedback!

6/10 (普通)

Jeffrey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Old world style hotel with small elevator, small but adequate rooms. We were on 4th floor which had sloped ceiling( hit my head twice getting into bed) Air conditioning did not work first night so we moved to new room for next 2 days which was working ( other than the ceiling issue!) No valet or help with bags. Heard the luggage Storage room in basement was self service as well? Breakfast buffet had good selections
2024 年 5 月に 3 泊滞在
Kenからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for sharing your feedback, Jeffrey. We apologize for any inconvenience you experienced during your stay. We appreciate your comments regarding the hotel's old-world style and the adequacy of the rooms, as well as the issues you encountered with the air conditioning and the sloped ceiling on the 4th floor. Your feedback helps us improve, and we'll address these issues to ensure a better experience for our guests in the future. We'll also look into the valet and luggage storage services to see how we can enhance them. We're glad to hear that you enjoyed the breakfast buffet selections. If you have any further comments or concerns, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future.Best regards,Ken, Ascot Hotel

8/10 (良い)

Christopher

良かった点 : 清潔度、施設のコンディションと設備
Nice area and room was very useful. Bathroom small but clean. Enjoyed the area, all staff spoke good English
2024 年 5 月に 2 泊滞在
Kenからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Christopher,Thank you for your feedback regarding your recent stay. We're delighted to hear that you enjoyed the area and found the room useful. It's great to know that our staff's English proficiency met your expectations.We appreciate your comments about the bathroom size and cleanliness. Your input is valuable as we strive to improve our guests' experience.Thank you again for sharing your thoughts. We look forward to welcoming you back in the future.Best regards,Ken, Ascot Hotel

10/10 (非常に良い)

Alice

家族旅行
Located very close to the metro station for easy travel around the city
2024 年 5 月に 3 泊滞在
Pascal - Ascot Hotelからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for your positive review, Alice. We're pleased to hear you found our location convenient for accessing the metro station, facilitating your travel around the city.

8/10 (良い)

Debora

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel, the standard rooms are a bit small. The bathroom could be equipped with a floor mat to avoid slipping.
2024 年 5 月に 4 泊滞在
Kenからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Debora,Thank you for your feedback. We're glad to hear that you found our hotel nice. We appreciate your suggestion regarding the standard room size and the bathroom amenities. We'll certainly take your feedback into consideration to improve our guests' experience. If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know.Best regards,Ken, Ascot Hotel

10/10 (非常に良い)

Anne Marie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Kenからの返信 (投稿日 : 2024 年 5 月 12 日)
Kære Anne Marie,Tak for din positive anmeldelse. Vi er glade for at høre, at du havde en god oplevelse under dit ophold hos os. Hvis du har yderligere feedback eller hvis der er noget, vi kan hjælpe med i fremtiden, er du velkommen til at give os besked. Vi ser frem til at byde dig velkommen tilbage snart!Med venlig hilsenKen, Ascot Hotel

10/10 (非常に良い)

Keo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a great hotel with friendly staff and close to the city center.
2024 年 4 月に 4 泊滞在
Danielからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you for your review, Keo! We're thrilled to hear that you enjoyed your stay with us and found our location convenient, as well as our staff friendly. It's always rewarding to know that we met your expectations.If you have any other feedback or suggestions to improve your next visit, we'd love to hear from you. Thank you for choosing Ascot, and we look forward to welcoming you back soon!Best regardsDaniel, Ascot Hotel

10/10 (非常に良い)

francesco

グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
VERY GOOD
2024 年 4 月に 3 泊滞在
Kenからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for your positive review, Francesco! We're delighted to hear that you had a very good experience during your stay. If you have any specific feedback or suggestions for improvement, we're always happy to listen. We hope to welcome you back for another excellent stay soon!Best regards,Ken, Ascot Hotel

10/10 (非常に良い)

john

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Kenからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for your 5-star review, John! We're thrilled to hear that you had a fantastic experience. If you'd like to share what made your stay so enjoyable, we'd love to hear more. We look forward to welcoming you back in the future!Best regards,Ken, Ascot Hotel

8/10 (良い)

GIOVANNI PANDOLFI DE

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
BUONO
2024 年 4 月に 3 泊滞在
joe からの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for your feedback, We made a note of this & hope to welcome you back for another stay. Best Regards Ascot Hotel

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location! Comfortable beds, good breakfast selection, cozy lobby bar
2024 年 4 月に 3 泊滞在
Danielからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you, John, for your review. We're glad to hear that you enjoyed our great location, comfortable beds, and the good breakfast selection. It's also wonderful to know that you found our lobby bar cozy.If you have further feedback or suggestions on how we can improve your experience, we'd love to hear from you. We greatly appreciate your feedback and look forward to welcoming you back soon.Best regards,Daniel, Ascot Hotel

8/10 (良い)

Maricela

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The location was nice and in the center of Copenhagen thus making all wanted to see sights within walking distance, however make sure to bring your converter charger as they do not have usb outlets for charging and only have a few plug ins, plus the tv channels are not the best in case you want to watch something before bed etc. Otherwise good place to stay.
2024 年 4 月に 3 泊滞在
joe からの返信 (投稿日 : 2024 年 4 月 25 日)
Thanks for the feedback, We made a note of this.We hope to welcome you back again for another stay. Best Regards Ascot Hotel

8/10 (良い)

Anders Christian

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Virkelig dejligt med en god seng tæt på centrum, så jeg slap for en masse transporttid. Virkelig smukt interiør. Eneste minus var den voldsomt dyre morgenmad, som jeg egentlig havde valgt fra pga. prisen, men det havde jeg glemt om morgenen. Da tjeneren bemærkede, at jeg ikke havde bestilt morgenmad, ville jeg gerne have været informeret om prisen. Morgenmaden var god, men den glæde jeg kunne nå at have af den, stod ikke mål med prisen.
2024 年 4 月に 1 泊滞在
kenからの返信 (投稿日 : 2024 年 4 月 24 日)
Hej Anders Christian,Tak for din anmeldelse og din feedback om dit ophold. Det er dejligt at høre, at du satte pris på hotellets beliggenhed og det smukke interiør. At have en god seng tæt på centrum kan virkelig gøre en forskel for ens oplevelse og bekvemmelighed under rejsen.Det er ærgerligt at høre om din oplevelse med morgenmaden og den manglende information om prisen. Det kan være frustrerende at blive overrasket over en høj pris, især når man allerede er klar til at nyde måltidet. Din feedback om at informere gæsterne om prisen for morgenmad er værdifuld og kan hjælpe hotellet med at forbedre deres kommunikation og kundeservice.Jeg håber, at du trods alt nød dit ophold, og at du overvejer at vende tilbage i fremtiden. Hvis du har yderligere kommentarer eller spørgsmål, er du velkommen til at dele dem. Tak igen for din ærlige anmeldelse.Med venlig hilsenKen, Ascot Hotel

8/10 (良い)

NOEL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
joe からの返信 (投稿日 : 2024 年 4 月 25 日)
Thanks for the feedback, We made a note of this.We hope to welcome you back again for another stay. Best Regards Ascot Hotel

10/10 (非常に良い)

Ciro

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel Perfetto!
2024 年 4 月に 3 泊滞在
Kenからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for your 5-star review, Ciro!We're thrilled to hear that you had a perfect stay at our hotel. It's always rewarding to receive such positive feedback from our guests.If there's anything else we can do to make your next visit even better, feel free to let us know. We look forward to welcoming you back for another excellent stay!Best regards,Ken, Ascot Hotel

10/10 (非常に良い)

Malbora、woodford green

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We visited Copenhagen with friends and loved the hotel and the city! The hotel had beautiful features and comfortable rooms and beds! Room was spacious and clean, the reception area was pleasant and inviting! They offered us drinks while waiting for check in as we were celebrating a friend’s birthday! The only thing we wished was better or upgraded its the tv it didn’t enough channels -it would be nice a Netflix app and a bath mat it would be greatly appreciated! Thank you Ascot hotel
2024 年 4 月に 2 泊滞在
Pascal - Ascot Hotelからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Malbora,Thank you for your kind words and positive feedback. We're thrilled to hear that you and your friends had a great time in Copenhagen and enjoyed your stay with us. It's wonderful that our hotel's features, spacious rooms, and welcoming reception area contributed to a memorable experience. We'll definitely consider your suggestions regarding the TV and bath mat to enhance future stays. We hope to welcome you back soon!

8/10 (良い)

ALY、Sandbach

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel. Warm, comfortable, central location but affordable.
2024 年 4 月に 3 泊滞在
joe からの返信 (投稿日 : 2024 年 4 月 18 日)
Thanks for the feedback, We hope to welcome you back for a better experience.Best Regards Ascot Hotel

8/10 (良い)

Suzanne、Hisings Kärra

2024 年 4 月に 2 泊滞在
Danielからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you for your review, Suzanne! We're glad to hear that you had a good experience with us. If there's anything specific that stood out or made a positive difference, we'd love to hear about it to ensure we continue to deliver great experiences.If you also have suggestions for improvement, we're open to your thoughts. Thank you for choosing our hotel, and we hope to welcome you back soon!

6/10 (普通)

Nellie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Kenからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Nellie,Thank you for sharing your feedback. We appreciate your insights as they help us identify areas for improvement. If there are any specific aspects of your stay that you feel we could enhance, please feel free to let us know. We value your input and hope to have the opportunity to serve you better in the future.Best regards,Ken, Ascot Hotel

10/10 (非常に良い)

Patrick、LAON

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Personnel aimable pratique d’accès tout à proximité (gare, jardin Tivoli, etc)
2024 年 4 月に 3 泊滞在
joe からの返信 (投稿日 : 2024 年 4 月 12 日)
Thanks for the feedback, We hope to welcome you again for another stay. Best Regards Wide Hotel

8/10 (良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Lovely looking building, reception and bar area. Staff were very courteous and location is very central for walking access or getting to metro station. Breakfast was nice buffet.... only downside is the rooms are very small. We had a double deluxe which had very little clothes storage, the sink is in the main sleeping area. The bed is decent enough size, but this leaves little to no floorspace left in the room.
2024 年 4 月に 3 泊滞在
joe からの返信 (投稿日 : 2024 年 4 月 11 日)
Thanks for the feedback, We hope to welcome you back for another stay.Kind Regards Ascot Hotel

8/10 (良い)

Patrick

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lage gut. Optisch ist es ein schönes und sehr ansprechendes Hotel. Nettes und freundliches Personal. Frühstück gut.
2024 年 4 月に 2 泊滞在
Pascal - Ascot Hotelからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Patrick,Vielen Dank für Ihr Feedback. Wir freuen uns, dass Ihnen die Lage und das freundliche Personal gefallen haben. Schön, dass Ihnen das Frühstück gut geschmeckt hat. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

6/10 (普通)

Helen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Excellent location as everything was within a short walkable distance, not far from the bus stop which goes to and from the airport. Booked a standard double room which was a lot smaller than the photos suggested and the bathroom is not what is suggested on the website. The separation from the bathroom to the bedroom was minimal and regularly caused flooding after a short shower, there isn’t a proper door separating the two rooms, only a fogged glass door… We didn’t dine at the hotel as there is several reasonably priced breakfast, lunch and dinner options near by. Overall it was a very presentable and rustic hotel.
2024 年 4 月に 3 泊滞在
Pascal - Ascot Hotelからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Helen,Thank you for sharing your feedback with us. We're glad to hear that you appreciated our excellent location and found our hotel to be presentable and rustic. We apologize for any inconvenience caused by the size of the standard double room and the bathroom setup not meeting your expectations. Your comments are valuable to us, and we will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 (非常に良い)

Giulia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Consigliato!
2024 年 3 月に 3 泊滞在
Pascal - Ascot Hotelからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for the feedback!

6/10 (普通)

Robert

良かった点 : 清潔度
2024 年 2 月に 2 泊滞在
Pascal - Ascot Hotelからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for the feedback!

10/10 (非常に良い)

Franka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Pascal - Ascot Hotelからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for the feedback!

6/10 (普通)

Michael、Gatlinburg

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Common areas needed updating. Interior bland and not comfortable. Sitting area in bedroom unwelcoming. For the price, I expected more but overall was mediocre.
2024 年 4 月に 3 泊滞在
Pascal - Ascot Hotelからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Michael,Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We appreciate your comments regarding the common areas and interior design, and we will take them into consideration for future improvements. We apologize for any inconvenience and hope to have the opportunity to exceed your expectations on a future visit.

8/10 (良い)

Jasmin

カップルで旅行, グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
würde es weiterempfehlen :)
2024 年 3 月に 2 泊滞在
joe からの返信 (投稿日 : 2024 年 4 月 3 日)
Thanks for the feedback, we made a note of this and hope to welcome you back for another stay. Best Regards Ascot Hotel

8/10 (良い)

ANGELA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
joe からの返信 (投稿日 : 2024 年 3 月 30 日)
Thanks for the feedback,we hope to welcome you again for another stay. Best Regards Ascot Hotel

8/10 (良い)

Marie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Das Hotel hat uns im Großen und Ganzen gut gefallen. Was jedoch extrem störend war, war die Lautstärke am Morgen. Bauarbeiter, Personal mit Küchenwagen und laute Gespräche, die einen morgens um 05:00 Uhr geweckt haben. Es ist natürlich möglich, dass dies lediglich an der Position unseres Zimmers lag, welches zum Hinterhof zeigte. Jedoch würde ich dieses Hotel nicht buchen, wenn man viel Wert auf gesunden und ausreichenden Schlaf legt.
2024 年 3 月に 3 泊滞在
Pascal - Ascot Hotelからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Marie D.,Thank you for your review. We're glad to hear that you overall enjoyed the hotel. However, we're sorry to hear about the noise disturbance in the morning. We sincerely apologize for any inconvenience this may have caused. We will look into your feedback regarding the possible room location to ensure a more comfortable stay for future guests.

8/10 (良い)

Samantha

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The only reason I dropped a star was this- I had a beautiful soaking tub in my room but the water never got hot enough to fill it. Everything else was lovely. Great breakfast, great hotel bar, great room.
2024 年 3 月に 3 泊滞在
Danielからの返信 (投稿日 : 2024 年 3 月 17 日)
Thank you for your feedback, Samantha! We're glad to hear that you enjoyed most aspects of your stay, including the breakfast, hotel bar, and room. We apologize for the issue with the water temperature in the soaking tub. Your comment will be shared with our team to ensure improvements are made. We appreciate your valuable feedback and hope to welcome you back for an even better experience in the future!Best regardsDaniel, Ascot Hotel

10/10 (非常に良い)

angel

2024 年 3 月に 3 泊滞在
joe からの返信 (投稿日 : 2024 年 4 月 3 日)
Thanks for the feedback, we made a note of this and hope to welcome you back for another stay. Best Regards Ascot Hotel

8/10 (良い)

Jean-Louis

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Très bien situé. Petit-déjeuner parfait (beaucoup de choix). Personnel très accueillant. Chambre au calme.
2024 年 3 月に 4 泊滞在
Pascal - Ascot Hotelからの返信 (投稿日 : 2024 年 3 月 9 日)
Merci, Jean-Louis D.Nous sommes ravis d'apprendre que vous avez apprécié votre séjour chez nous, en particulier notre emplacement idéal, notre petit-déjeuner varié et le service accueillant de notre personnel. Nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite.

8/10 (良い)

Elise

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 3 泊滞在
Danielからの返信 (投稿日 : 2024 年 3 月 17 日)
Thank you for your feedback, Elise! We appreciate you taking the time to share your experience with us. If you have any specific comments or suggestions for improvement, please feel free to let us know. We hope to have the opportunity to welcome you back for a better experience in the future!Best regardsDaniel, Ascot Hotel

8/10 (良い)

Kirandeep

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A very nice property & a lovely stay in Copenhagen. The location was perfect for me & my partner. It’s within walking distance of SO many great places to eat & things to see. ø12 is at the top of the road & the brunch is 10/10! next door is a ramen place which was also delicious! The hotel room itself wasn’t great. We stayed in a ‘Deluxe Double’ but the room was tiny. We struggled with 2 large suitcases & 2 cabin cases as there was no room to open them apart from in the doorway to the room. The bathroom was also SO small. It was just a shower & toilet with the basin being outside in the bedroom. It was just disappointing as the picture made the rooms look spacious. The hotel staff were very nice though, we forgot our travel adapters & they happily gave us two for our stay. When we return to Copenhagen sadly I don’t think we would stay here again.
2024 年 2 月に 3 泊滞在
Pascal - Ascot Hotelからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Kirandeep D.,Thank you for sharing your feedback. We're glad to hear you enjoyed the location and had a lovely stay in Copenhagen. We apologize for any disappointment with the room size not meeting your expectations. Your comments about the room and bathroom are noted, and we appreciate your kind words about our staff. We hope to have the chance to welcome you again in the future.

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, lovely hotel with a great bar.
2024 年 2 月に 3 泊滞在
joeからの返信 (投稿日 : 2024 年 3 月 5 日)
Thanks for the feedback, We hope to welcome you for another stay.Best Regards Ascot Hotel

10/10 (非常に良い)

Ellie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel. Easily accessible to everything and the metro. Friendly helpful staff.
2024 年 2 月に 3 泊滞在
joeからの返信 (投稿日 : 2024 年 3 月 5 日)
Thanks for the feedback, We hope to welcome you for another stay.Best Regards Ascot Hotel

10/10 (非常に良い)

Dominique

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderfull !
2024 年 2 月に 4 泊滞在
joeからの返信 (投稿日 : 2024 年 3 月 5 日)
Thanks for the feedback, We hope to welcome you for another stay.Best Regards Ascot Hotel

10/10 (非常に良い)

Mette

2024 年 2 月に 1 泊滞在

8/10 (良い)

Suzanne

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gorgeous cosy interiors, helpful staff, loved the added extra of umbrellas! Only thing that would have been nice would have been if the tea and coffee (pods) in the room had come free of charge as would have enjoyed a cup in the mornings! Otherwise it was fab!
2024 年 2 月に 3 泊滞在
Pascal - Ascot Hotelからの返信 (投稿日 : 2024 年 2 月 23 日)
Thank you for your feedback, Suzanne! We are pleased to hear that you enjoyed our beautiful and cozy interiors, as well as our helpful staff. We appreciate your positive comments about the added touch of umbrellas. Your suggestion regarding complimentary tea and coffee pods is duly noted, and we will consider it for future improvements. We are glad you had a fabulous experience overall!

10/10 (非常に良い)

Julia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
génial
super
2024 年 2 月に 3 泊滞在
Pascal - Ascot Hotelからの返信 (投稿日 : 2024 年 2 月 23 日)
Thank you for your fantastic rating, Julia! We're thrilled to hear that you had a superb experience. We look forward to welcoming you again!

8/10 (良い)

Leen

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Centraal gelegen, gezellig en authentiek hotel. Aangenaam en uitgebreid ontbijtbuffet. Zeer vriendelijke en behulpzame medewerkers.
2024 年 2 月に 3 泊滞在
Pascal - Ascot Hotelからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Leen,Thank you for your review! We are delighted to hear that you enjoyed our centrally located, cozy, and authentic hotel. It's wonderful to know that you found our breakfast buffet pleasant and extensive. We appreciate your kind words about our very friendly and helpful staff. We look forward to welcoming you again!

8/10 (良い)

Katrine Hegelund

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Dejligt hotel
Dejligt ophold, super oplevelse af receptionspersonalet. Vi hang skilt på om at vi gerne ville have rengøring men det fik vi desværre ikke. Sengene er lige i det hårdeste. Lækre produkter på værelset. Kanon placering.
2024 年 2 月に 2 泊滞在
Pascal - Ascot Hotelからの返信 (投稿日 : 2024 年 2 月 23 日)
Kære Katrine Hegelund,Tak for din vurdering! Vi er glade for, at du havde et dejligt ophold og en super oplevelse med vores receptionspersonale. Vi beklager, at din anmodning om rengøring ikke blev opfyldt, og vi vil tage skridt for at forbedre kommunikationen herom. Din feedback om sengenes hårdhed er noteret, og vi vil tage det i betragtning. Det glæder os, at du nød de lækre produkter på værelset, og vi sætter pris på din ros for vores kanon placering. Vi ser frem til at byde dig velkommen igen!

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Disappointed guest
Disappointing. We expected more from a 4 star hotel— the room was musty and toilet had bad ventilation leaving it damp all day. Housekeeping left a wet towel on our clothes which were placed neatly on the chair— needless to say our clothes were incredibly damp when we returned after a long day. We had placed all towels we intended to have changed on the floor as instructed- this could only have meant that housekeeping placed a towel from the floor onto our clothes which were on the chair. We stayed for 6 nights and on one night there was no electricity (lasted over 3 hours) and the hotel did not bother to notify guests when the electricity would return- the only thing we could be grateful for was that we had minutes before that used the elevator and that we were not stranded in the small elevator during the time. In addition, on the day of check out, as we thought we might have misplaced a personal item in the room, we were informed that we should email the details of the item to the hotel and they would respond accordingly. We did this. There has been no response from the hotel
2024 年 2 月に 6 泊滞在
Pascal - Ascot Hotelからの返信 (投稿日 : 2024 年 2 月 23 日)
We sincerely apologize for the issues you encountered during your stay. Your feedback is valuable, and we are investigating the lapses in housekeeping and the power outage notification. We regret any inconvenience caused and assure you that corrective measures will be taken. Regarding your email inquiry, we apologize for the delay and will expedite a response to address your concerns. We appreciate your patience and understanding.

6/10 (普通)

David

良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 3 泊滞在
Pascal - Ascot Hotelからの返信 (投稿日 : 2024 年 2 月 23 日)
Thank you for the feedback!

10/10 (非常に良い)

Jake

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel with a lovely bar.
2024 年 2 月に 3 泊滞在
Danielからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Jake,Thank you for your positive review of Ascot Hotel! We're thrilled to learn that you had an excellent experience and enjoyed our lovely bar. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts.If there's anything specific about your stay that stood out to you or any suggestions you'd like to provide, feel free to let us know. We're here to ensure our guests have a wonderful time at Ascot Hotel.We look forward to the opportunity to welcome you back in the future. If your travels bring you to Copenhagen again, we'll be delighted to host you.Best regards,Daniel, Ascot Hotel

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely hotel, close to the town centre and lots of good restaurants.
2024 年 2 月に 4 泊滞在
Daniel からの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you for sharing your positive feedback with a fantastic rating of 10 out of 10 on Hotels.com. We are thrilled to learn that you found our hotel lovely and appreciated its proximity to the town center and various restaurants.Your kind words motivate us to continue providing exceptional service. We hope to welcome you back in the future for another enjoyable stay.Best regards,Daniel, Ascot Hotel

8/10 (良い)

Annie

2024 年 2 月に 2 泊滞在
Pascal - Ascot Hotelからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for the feedback!

8/10 (良い)

Richard

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was very central and staff were very helpful
2024 年 2 月に 3 泊滞在
Danielからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Richard,Thank you for your review and for choosing our hotel for your stay. We're glad to hear that you found our hotel very centrally located and that our staff was very helpful.We appreciate your feedback, and we hope to welcome you again in the future. If there's anything specific you would like to highlight or if there are areas where we can improve, please feel free to let us know.Once again, thank you, and we hope to have the pleasure of welcoming you back.Best regards,Daniel, Ascot Hotel