The staff working the desk were extremely friendly and made us feel so welcoming. We checked in late in the evening and the gentleman working made sure we had everything we needed and all questions were answered. The rooms needed to be updated, and they could be cleaner, but everything else was fine.
Jamie
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Lindsay、Lincoln
出張
2024 年 5 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Our A/C didn’t work and when we told the front desk, it was a known issue and they still put us in that room.
Lindsay
2024 年 3 月に 1 泊滞在
4/10 (不満)
Tara
家族旅行
2024 年 5 月 2 日
気になった点 : 施設のコンディションと設備
The facility was average. Staff were less than professional. We had a Double Bed Suite. “Sleeps 5” The pull out sofa did not have any blankets. Called front desk to request blankets. Employee Michael, confirmed. After an hour or so of not receiving the blankets I called back to the front desk and spoke to employee Michael again, he said in unprofessional tone “I know, I am at the mercy of housekeeping”. We never received the blankets.
Tara
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Kimberly
2024 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Kimberly
2024 年 4 月に 1 泊滞在
2/10 (非常に不満)
Valentina
2024 年 4 月 28 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Got wrong room ( with no sofa like I ordered )
No bedding ( blanket, sheets, pillows) for sofa …
Valentina
2024 年 4 月に 1 泊滞在
6/10 (普通)
Randy
2024 年 4 月 27 日
Randy
2024 年 4 月に 1 泊滞在
6/10 (普通)
Michelle
2024 年 4 月 17 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
The room was a bit dirty. I stepped on an earring on the floot. The bathroom onky had 1 washcloth. The toliet was very low to the ground and har to stand up off of. Just not a great srandard room.
Michelle
2024 年 4 月に 2 泊滞在
2/10 (非常に不満)
James、Frederick
カップルで旅行
2024 年 4 月 14 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Unfortunately we were incredibly disappointed with this hotel and our room. The whole hotel was musty and i would not be surprised if there was a mold problem. Our room did not feel clean and there was standing water in the bathroom when we arrived. The shower was lukewarm- never could get hot water- and there was so much moisture in the room that the windows were fogged up. A few positives : The front desk was kind and courteous and the bartender was helpful in making recommendations for local places to visit. The location was in walking distance to some interesting sites- COSI- but an Uber was necessary for any specific nightlife areas in the city. The parking was conveniently attached to the hotel- a big plus- though there was an additional charge.
We are Hilton honor members but could not get resolution to our room situation because we booked thru a third party- beware!! First time in Columbus and think the city has some interesting things to offer but we would not stay at this hotel ever again. Consider possibly the other Hilton hotel just blocks away.