Lieber Gast,vielen Dank für Ihre 10 Punkte Bewertung. Es freut uns sehr, dass Ihnen unser Haus gefallen hat.Wir würden und sehr freuen, wenn Sie uns bald erneut besuchen kommen.Herzliche GrüßeKimiko MückeTraining & Quality Manager

Dear Masayoshi,thank you for taking the time to give us some feedback.We are more than happy that you enjoyed your stay with us and hope to see you soon again.Greetings from Cologne

Dear Yoshikazu,thank you very much for your great feedback!We are delighted to see that we managed to exceed your expectations.It would be a pleasure for us to welcoming you back soon!With warm regardsKimiko MückeTraining & Quality Manager

Dear Hideo,thank you very much for your review. We regret that we are unable to meet your expectations. It would be a pleasure for us if you could let us have more detailed information about your stay so that we can work on our processes and improve our quality steadily.With kind regardsKimiko MückeTraining & Quality Manager

Dear RIO Thank you for taking the time to share your experience following your recent visit. We always strive to create individual moments for our guests and are delighted that you had such a pleasant stay with us. This is a great motivation to all of us. However, we are very sorry to read that we were not able to convince you of our breakfast service. Please be assured that your feedback is most encouraging in our quest for quality and highest standards of service. We would love to welcome you back soon and remain with kind regards EXCELSIOR HOTEL ERNST

Dear guest First of all, we would like to thank you for visiting our hotel. It has been our pleasure to have you with us and we are more than happy that you enjoyed staying with us. Your advice regarding the internet quality we will be pleased to discuss this with my team. We are very sorry that we could not meet your expectations 100%. We do look forward to welcoming you again in the not too distant future. Kind regards EXCELSIOR HOTEL ERNST

Lieber Gast, herzlichen Dank, dass Sie sich für das Excelsior Hotel Ernst entschieden haben. Wir wissen es sehr zu schätzen, dass Sie nun uns online bewertet haben. Gerne geben wir Ihr positives Feedback an unser gesamtes Team weiter. Schon heute freuen wir uns über Ihren nächsten Besuch in Köln. Mit freundlichen Grüßen Henning Matthiesen Geschäftsführender Direktor

Dear guest Thank you for taking the time to tell us about your stay at Excelsior Hotel Ernst. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We are very happy about your positive evaluation and we will share your compliments with the entire team. We hope that we will have the opportunity to welcome you again in the future. Kind regards Henning Matthiesen Managing Director

Dear YOSHIKAZU Thank you for taking the time to share your feedback here with us. We appreciate your review and have shared your feedback with the whole team. This is a great motivation to all of us. We hope that we will have the opportunity to welcome you again in the future. Kind regards Henning Matthiesen Managing Director

Dear guest Thank you for staying with us. We put great emphasize on the opinion of our guests to guarantee a consistently high level of service. Rest assured that your very kind review has been passed on to the entire team. We would love to welcome you back soon and remain with kind regards Henning Matthiesen Managing Director

Dear guest Thank you for taking the time to share your feedback following your recent stay at the Excelsior Hotel Ernst. Rest assured that we have shared your lovely feedback with the entire team. What a wonderful motivation to all of us. We do look forward to welcoming you back on many more occasions. Kind regards Henning Matthiesen Managing Director

Dear guest First of all, we would like to thank you for visiting our hotel. We are very pleased that you had an enjoyable stay and thank you for your compliments towards the team. Rest assured that your kind words have been shared. We are indeed very lucky with our location right in the center of Cologne. We enjoyed having you with us and we look forward to welcoming you back on many more occasions. Kind regards Henning Matthiesen Managing Director

Dear guest Thank you very much for being our guest and for sharing your feedback with us. It is our daily ambition to create a comfortable atmosphere for every guest each day anew. We are happy to share your kind feedback with the whole team right away. We hope that we will have the opportunity to welcome you again in the future. Kind regards Henning Matthiesen Managing Director

Dear MIYOKO Thank you for taking the time to share your experience following your recent visit. We appreciate your comment and will be happy to share it with the whole team. Furthermore, we would like to thank you for your comments about our wonderful staff. It is always a pleasure to read and share such great feedback. We do look forward to welcoming you back on many more occasions. Kind regards Henning Matthiesen Managing Director

Lieber Gast, vielen Dank für Ihren Besuch im Excelsior Hotel Ernst. Es freut uns sehr zu lesen, dass wir Sie zu 100% von unserem Service und dem Haus überzeugen konnten. Gerne haben wir Ihr Feedback mit dem gesamten Team geteilt. Schon heute freuen wir uns auf ein baldiges Wiedersehen in Köln. Mit freundlichen Grüßen Henning Matthiesen Geschäftsführender Direktor

Dear guest thank you very much for choosing Excelsior Hotel Ernst in Cologne. We are indeed very fortunate with our location and are very proud of combining modern features with classic, elegant style. Your feedback is most encouraging in our quest for quality and highest standards of service. Please let us know what could be improved by us regarding your restaurant experiences. It would be our pleasure to welcome you back in Cologne soon. Kind regards Henning Matthiesen Managing Director

Lieber Gast, vielen Dank für Ihren Besuch im Excelsior Hotel Ernst. Es freut uns sehr zu lesen, dass wir Sie zu 100% von unserem Service und der Atmosphäre des Hauses überzeugen konnten. Gerne werden wir Ihr Feedback mit dem gesamten Team teilen. Schon heute freuen wir uns auf ein Wiedersehen in Köln. Mit freundlichen Grüßen Henning Matthiesen Geschäftsführender Direktor

Lieber Gast, vielen Dank für Ihre Bewertung auf Expedia. Es freut uns sehr, dass wir Sie vollends von unserem Service und der Atmosphäre des Hauses überzeugen konnten. Gerne werden wir Ihr Feedback mit dem gesamten Team teilen. Schon heute freuen wir uns, Sie hoffentlich bald wieder in Köln begrüßen zu dürfen. Mit freundlichen Grüßen Henning Matthiesen Geschäftsführender Direktor

Dear guest, thank you for choosing the Excelsior Hotel Ernst in Cologne. We appreciate your feedback very much and would like to thank you for your kind words. Every one of us strives for the very best every day and to make every moment from our guests an unforgettable memory. Please be assured that we shared your feedback right away. It would be our pleasure to welcome you back in our hotel. Kind regards, Henning Matthiesen Managing Director

Lieber Gast, herzlichen Dank für Ihren Besuch im Excelsior Hotel Ernst. Wir freuen uns sehr über Ihre positive Bewertung hier auf Expedia. Gerne haben wir Ihr Feedback mit dem gesamten Team geteilt. Schon heute freuen wir uns auf ein baldiges Wiedersehen in Köln. Mit freundlichen Grüßen, Henning Matthiesen Geschäftsführender Direktor.

Dear guest, thank you for taking the time to share your experience following your recent visit. We are indeed very fortunate with our location and are very proud of combining modern features with classic, elegant style. We appreciate your comment and will be happy to share it with the whole team. We do look forward to welcoming you back on many more occasions. Kind regards, Henning Matthiesen Managing Director

Dear I.K. thank you very much for staying at the Excelsior Hotel Ernst and sharing your feedback with us. We are indeed very fortunate with our location and are very proud of combining modern features with classic, elegant style. With great pleasure have we shared your feedback with the entire team. However we deeply regret that there have been some issues with the internet during your stay. Please be assured that we are taking your feedback very seriously and as a chance to improve the hotel. We do hope that we will have the opportunity to welcome you again in the future. Sincerely, Henning Matthiesen Managing Director

Dear guest, Thank you for choosing the Excelsior Hotel Ernst for your recent trip to Cologne. We are delighted that you enjoyed our breakfast and that the freshly prepared omelette mad you feel at home. Despite your kind words about breakfast we are however very concerned about your departure experience. Rest assured that we have shared your feedback with the entire team. We do mainly get very positive comments about the kindness of our employees hence we are surprised to read your feedback. We do hope that we will have the opportunity to welcome you again to fully convince you of our quality and service. With warm regards Henning Matthiesen Managing Director

Dear KAZU, Thank you for visiting the Excelsior Hotel Ernst and for taking the time to share your feedback here on Expedia. We are delighted that you enjoyed your stay and that you were satisfied with the location, room size as well as the amenities. We do look forward to welcoming you again in the future. With warm regards Henning Matthiesen Managing Director

Dear Hideyuki, Thank you very much for choosing the Excelsior Hotel Ernst during your visit to Cologne and for taking the time to review us here on Expedia. We are delighted to read that you had an enjoyable stay and that you took a liking to our beds. We do hope that we will have the opportunity to welcome you again. With warm regards Henning Matthiesen Managing Director

Dear Shigeaki, Thank you very much for staying at the Excelsior Hotel Ernst and for taking the time to share your feedback. Your kind comments are a great motivation to all of us. We do hope that we will have the opportunity to welcome you again. With warm regards Henning Matthiesen Managing Director

Dear guest, Thank you for staying at the Excelsior Hotel during your recent visit to Cologne. Your kind words of appreciation have been shared with the entire team who were delighted to have you stay with us. We are pleased to hear that you enjoyed our Junior Suite and looking forward to welcoming you back in the future. With warm regards Henning Matthiesen Managing Director

Dear Madoka, First of all I would like to thank you for visiting our hotel. The entire team is more than happy to read that we managed to convince you from our service and quality and that you had a memorable stay with us. This means a lot to all of us. Thank you for your feedback regarding our room keys, we will certainly take it into consideration if we get a new key system at any point. We hope to welcome you back very soon and remain With warm regards, Julia Sturm Quality Manager

Dear Guest, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to write a review on Expedia. We are very happy about your positive evaluation and we will share your compliments with the entire team. We hope to welcome you back in Cologne very soon and remain With best regards, Excelsior Hotel Ernst

Dear yoshi, Thank you for your comment on the Excelsior Hotel Ernst. We are delighted to read that you have been pleased with our services and facilities. We apologize for the inconveniences with your key. We hope to welcome you back very soon and remain With best regards Excelsior Hotel Ernst

Dear Guest, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to share your impressions with us. It has been our pleasure to have you with us and we are more than happy that you also enjoyed staying with us. We hope to welcome you back in Cologne in the not too distant future and remain With best regards, Excelsior Hotel Ernst

Dear Guest, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to write a review. We are very happy about your positive evaluation and we will share your compliments with the entire team. This is a wonderful motivation to all of us. We hope to welcome you back in Cologne very soon and remain With best regards Excelsior Hotel Ernst

Dear かき, Thank you very much for staying with us and also for your feedback. We are very proud to read that you appreciated our service quality and enjoyed your stay at the Excelsior Hotel Ernst. Nevertheless we are very sorry that we didn´t have the possibility to change your room category due to our booking situation. We hope to welcome you back in Cologne in the not too distant future and remain With best regards, Excelsior Hotel Ernst