ロビーラウンジ

ホテル チノ ヒルズの口コミ

3 out of 5
ホテル チノ ヒルズ
15433 Fairfield Ranch Rd, Chino Hills, CA

口コミ

6.0
評価 10 - 1004 件の口コミ中 222 件が非常に良い" "
評価 8 - 1004 件の口コミ中 179 件が良い" "
評価 6 - 1004 件の口コミ中 189 件が普通" "
評価 4 - 1004 件の口コミ中 172 件が不満" "
評価 2 - 1004 件の口コミ中 242 件が非常に不満" "

6.2/10

清潔度

6.6/10

スタッフとサービス

5.4/10

設備とサービス

5.8/10

施設のコンディションと設備

6.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Raquel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great customer service
2024 年 5 月に 1 泊滞在

8/10 (良い)

Juan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place stay
2024 年 5 月に 6 泊滞在
fdからの返信 (投稿日 : 2024 年 5 月 11 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 (非常に良い)

Kinnie

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Under construction inside and out! Front desk was great. Got one hand towel, two bath, no bath matt. Had to go to front desk for extra towel. Toilet seat falling off.
2024 年 5 月に 1 泊滞在
fdからの返信 (投稿日 : 2024 年 5 月 11 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

8/10 (良い)

lucio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great experience
2024 年 5 月に 2 泊滞在
FDからの返信 (投稿日 : 2024 年 5 月 8 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 (非常に良い)

Juan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Property is under contrition a lot dust
2024 年 4 月に 2 泊滞在
fdからの返信 (投稿日 : 2024 年 4 月 29 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

4/10 (不満)

Theresa

気になった点 : 施設のコンディションと設備
2024 年 4 月に 2 泊滞在
fdからの返信 (投稿日 : 2024 年 5 月 1 日)
Hello,Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

8/10 (良い)

Roberto

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
fdからの返信 (投稿日 : 2024 年 5 月 1 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

6/10 (普通)

Christian

良かった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在
fdからの返信 (投稿日 : 2024 年 4 月 29 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 (非常に良い)

Juan

Nice place and safe
2024 年 4 月に 2 泊滞在
fdからの返信 (投稿日 : 2024 年 4 月 29 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 (非常に良い)

carlos

出張
良かった点 : 設備とサービス
Very good
2024 年 4 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 4 月 24 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 (非常に良い)

carlos

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Esta muy bien gracias
2024 年 4 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 4 月 24 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 (非常に良い)

Gloria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The remolding of the hotel is excellent. The showers are modern clean and big.!! Beds are nice and comfy!! The only thing wrong is there was no ice maker on the second floor.
2024 年 4 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 4 月 24 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 (非常に良い)

Martha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel looks like they just remodeled all the inside it was a very comfy stay
2024 年 4 月に 1 泊滞在
fdからの返信 (投稿日 : 2024 年 4 月 15 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 (非常に良い)

RUNHAI

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good experience!
2024 年 4 月に 1 泊滞在
fdからの返信 (投稿日 : 2024 年 4 月 15 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 (非常に良い)

Mario

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 4 月 12 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

6/10 (普通)

Shanta

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
First impression was not good, we were greeted with construction all around hotel. Kind of a horror at first. However, our stay was actually good. The staff were informative and helpful, we received new towels everyday, even when we asked to not clean our room while we were gone. We appreciated the thought. However, we had no small towels. We were given 3 towels at first, but front desk were able to provide an extra towel. Also, the complimentary breakfast was a light-breakfast set up— bagels, cereal, coffee etc. We really didn’t expect any to be honest. The parking was ok, we got lucky to find spots close to entrance. The room was clean, I checked for bed bugs, which I do for all stay anywhere, and found none. They even had what seems like new mattresses. The sheets were stiff and clean enough. I used my own disposable bed covers, which I also use for all my stay anywhere. The pillows were my least favorite because they were too small and dull. The water was fine too, we had no issues there. The bathroom was clean. The TV worked in the am only, one night it didn’t have cable, but we really didn’t need it since WiFi worked well when we used other devices. We were only here for a short 2 night stay, and what we expected was better than what most people said about the place. It’s a decent stay, not the best at the moment. It has potential to be a better stay when conditions change after the remodeling.
2024 年 4 月に 2 泊滞在
FDからの返信 (投稿日 : 2024 年 4 月 8 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

2/10 (非常に不満)

Luis

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
fdからの返信 (投稿日 : 2024 年 4 月 3 日)
Hello Luis Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

8/10 (良い)

Michelle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was pleasantly surprised with my room. Very clean and bathroom was beautifully updated. There was a fridge & microwave for convenience. Didn’t have a hair dryer though but since I was staying only 1 night, it wasn't as issue . Will definitely stay here again on my next trip to Chino Hills.
2024 年 3 月に 1 泊滞在
fdからの返信 (投稿日 : 2024 年 4 月 1 日)
Hello Michelle, Thank you for taking some time and leaving a review. We are really sorry for the hair dryer but we notify on the FD that if guest need hair dryer please ask FD they will provide you. We really appreciate you staying with us and hopefully we see you back soon.

8/10 (良い)

LIANGMEI

カップルで旅行, 家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is very clean and newly renovated. The only drawback is that it is close to the freeway and is a bit noisy. Everything else is very good👍
2024 年 3 月に 4 泊滞在
FDからの返信 (投稿日 : 2024 年 3 月 30 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

8/10 (良い)

Theresa

2024 年 3 月に 2 泊滞在
fdからの返信 (投稿日 : 2024 年 4 月 18 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 (非常に良い)

Juan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
fdからの返信 (投稿日 : 2024 年 3 月 29 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

2/10 (非常に不満)

Ali

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Where do i begin .... i walked in and said hello didnt even get a greeting was told immediately cant check in until 3pm . Even tho i had early check in option with my reservation. 2nd .... the hotel looked like trash smelled like trash was very loud couldnt sleep coukd think at all . 3rd ... they make you sign papers that look like a kid wrote holding you responsible for everything including toilet paper . 4th ... not even a smile from anyone . 5th i couldn't cancel cuse i was told if i do ( which i tried ) i wouldn't get refunded. So i sucked it up its just 1 night i checked out as soon as i opened my eyes and will never go back there even for free or even if you paid me .... Ps. I never leave reviews good or bad in anything. But i was so disgusted and disappointing i have to
2024 年 3 月に 1 泊滞在
fdからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Ali,Thank you for taking the time to leave a review. I would like to address a few points in your review to make sure everything is clear.Firstly, when you arrived for check-in, our front desk informed you that the check-in time is at 3 pm. However, they also mentioned that you may come at 2 pm. We apologize that we were not able to provide you with a room at 1 pm.Secondly, we take pride in our newly renovated Marriott rooms. Our hallways are cleaned and refreshed twice a day, and we are surprised to hear otherwise.Thirdly, as all of our rooms are new and renovated, we want to ensure that there are no problems after check-in or check-out. We provide a checklist for our guests to confirm that everything is in order, except for toilet paper.Lastly, we always welcome our guests with a warm smile. However, if we are busy with other tasks and unable to greet you with a smile, we apologize.Thank you for choosing to stay with us, and we hope to see you again soon.

10/10 (非常に良い)

Vanessa

2024 年 2 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 3 月 27 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

4/10 (不満)

Gerardo

2024 年 3 月に 1 泊滞在
fdからの返信 (投稿日 : 2024 年 4 月 12 日)
Hello Gerardo, Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

8/10 (良い)

Lisa

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
This property is being renovated at this time and the new renovated rooms are beautiful. It’s a very nice upgrade. I have never found the front desk staff to be very happy or enthusiastic about their jobs but the updated rooms make up for this.
2024 年 3 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 3 月 22 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 (非常に良い)

carlos

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It’s a very good quiet are relaxing hotel is clean but we need some kind of rewards especial rates for regular customers
2024 年 3 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 3 月 18 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 (非常に良い)

Camilo

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very nice at the front desk. The room looks very nice and clean.
2024 年 3 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 3 月 18 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 (非常に良い)

Jessica

2024 年 3 月に 2 泊滞在
FDからの返信 (投稿日 : 2024 年 4 月 8 日)
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

2/10 (非常に不満)

Michelle

出張
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was under a massive renovation. Construction bins everywhere. Bed was uncomfortable. Smoke/fire alarm went off in the middle of the night. Room wasn’t serviced or clean during my entire stay. Had to ask for fresh towels multiple times. When I finally did get towels, they were stained. I expressed my displeasure with the front desk, and the front desk was particularly rude. Not once did she say she was sorry for my inconvenience. I asked for a manager, but the manager was not there. I checked out and didn’t speak to the manager because the the staff was so rude I felt uncomfortable. I was just happy to leave. The bathroom was nicely renovated and the carpet was new. But I wouldn’t choose to stay here again.
2024 年 3 月に 3 泊滞在
fdからの返信 (投稿日 : 2024 年 3 月 18 日)
Hello Michelle, Thank you for taking the time to leave a review. We would like to clarify that our beds are new and Marriott-approved. We apologize for any issues you may have experienced with our housekeeping service and any perceived rudeness from our staff. Rest assured that all our front desk staff are well-trained. We are sorry for any inconvenience caused during your stay and hope to have the opportunity to welcome you back soon.

8/10 (良い)

Maria

renovated, very nice
2024 年 3 月に 2 泊滞在
fdからの返信 (投稿日 : 2024 年 3 月 13 日)
Hello Maria, Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

2/10 (非常に不満)

Danette、Oceanside

2024 年 3 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 3 月 27 日)
Hello Jay Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

2/10 (非常に不満)

Elizabeth

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
In addition to paying for the hotel you have to pay additional deposits. No other state does this. Good luck on getting customers.
2024 年 2 月に 4 泊滞在
fdからの返信 (投稿日 : 2024 年 3 月 2 日)
Hello Elizabeth, Thank you for taking some time and leaving a review. Every hotel has its own policy. We hold a deposit for any damages caused by the guest. We believe that it's not the problem of any guest, and we have already notified this on our website. We hope to be able to welcome you to a better stay next time around.

2/10 (非常に不満)

Randy

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
All the TV's in the Hotel did not work! Ice machines Not working Breakfast a joke! Would never go back
2024 年 2 月に 2 泊滞在
fdからの返信 (投稿日 : 2024 年 2 月 29 日)
Hello Randy, Thank you for taking some time and leaving a review. We are sorry to hear about the issues that you experienced. Ice machine is working in lobby area and we offer continental breakfast everyday, if you have any more suggestion for us please inform us. We hope to be able to welcome you to a better stay next time around.

10/10 (非常に良い)

Jesus

Muy bien servicio el Jacuzzi nos agradó mucho.
2024 年 2 月に 1 泊滞在
fdからの返信 (投稿日 : 2024 年 2 月 29 日)
Hello Jesus, Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

6/10 (普通)

Ruben

出張, 小さなお子様連れの家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Under construction looks like people actually live there pool wasn’t clean there were signs posted throughout the outside warning visitors of theft
2024 年 2 月に 2 泊滞在
fdからの返信 (投稿日 : 2024 年 2 月 24 日)
Hello Ruben, Thank you for taking some time and leaving a review. We are sorry to hear about the issues that you experienced. We hope to be able to welcome you to a better stay next time around.

8/10 (良い)

Vanessa

カップルで旅行, 家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Great customer service. Toilets definitely need some work.
2024 年 2 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 2 月 21 日)
Hello Vanessa, Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

10/10 (非常に良い)

Jaime

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful customer service
2024 年 2 月に 2 泊滞在
fdからの返信 (投稿日 : 2024 年 2 月 17 日)
Hello Jaime, Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

4/10 (不満)

Maria

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
fdからの返信 (投稿日 : 2024 年 2 月 12 日)
Hello Maria ,Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

2/10 (非常に不満)

daniel

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Horrible Hotel that will steal your money.
We arrived and I was given a very long list of potential charges that I was to initial. They do this because they are going to find a reason to charge you. Then we were given our key. The hotel is under major renovations and has plastic on the floor. The parking lot is nearly empty. We go upstairs and find a newly renovated floor that still smelled like new carpet and chemicals. We enter the room and it looks like a decent low priced motel room. We go to check out the pool and our room key does not work. I went to the front desk and they provided a separate pool key. The pool is called an indoor pool but the pool is 50 degrees and there are only three walls which kind of make it an outdoor pool. We went back up to our room and the keys no longer worked. A few days later I go to pay my credit card bill and I have an additional charge for my room. I was thinking that they charged me even though the room had been prepaid through hotels.com. I call the hotel to reverse the charge and I'm told that it's a cleaning fee. They said, "We left feces all over the room." Unbelievable! There was no feces left in that room. What a ridiculous accusation. $200 cleaning fee. $90 for towels. $15 per towel times 6, including the 3 towels that were taken by the front desk clerk. This place is a dump, horrible dirty little struggling hotel that will just lie and make up fees and charges, charge your card, and not even send you a bill or notice.
2024 年 2 月に 2 泊滞在
fdからの返信 (投稿日 : 2024 年 2 月 12 日)
Hello Daniel ,Thank you for taking some time and leaving a review. As per our talk we informed you what happened but you denied all, we told you that our HK and FD staff checked everything and it was messed up. We are not allowed to charge without any damages or messed up. There was feces on the sheet and on the carpet it was smell very bad so we were not able to rent that room for a week.We are sorry to hear about the issues that you experienced. We hope to be able to welcome you to a better stay next time around.

10/10 (非常に良い)

Jim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 4 泊滞在
fdからの返信 (投稿日 : 2024 年 2 月 8 日)
Hello Jim, Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

4/10 (不満)

宿泊されたお客様

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、客室の快適度
Do not recommend!
The receptionist when we checked is was unfriendly. We were supposed to have 2 queen beds but apparently you were "sold out" even though there was barely anyone at the hotel. The pull-out couch was extremely uncomfortable and the mattress on the bed still had the plastic bag on it. The walls are very thin so I'm sure the rooms next to us (and probably down the hall) could hear my crying baby and yelling toddler. The only positive encounter we had was the receptionist when we were checking out.
2024 年 2 月に 1 泊滞在
fdからの返信 (投稿日 : 2024 年 2 月 6 日)
Hello, Thank you for taking the time to leave us a review. We apologize for not meeting your expectations during your stay. We are sorry to hear about the issues that you experienced. We hope to be able to welcome you to a better stay next time around.

10/10 (非常に良い)

Guillermo

良かった点 : 清潔度、施設のコンディションと設備
Muy bonita la remodelación de los cuartos
2024 年 2 月に 1 泊滞在
fdからの返信 (投稿日 : 2024 年 2 月 7 日)
Hello Guillermo,Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

4/10 (不満)

carlos

出張, 家族旅行
気になった点 : 設備とサービス
The Breakfast provided could be much better. There was no Cream Cheese for bagels and the butter was really bad because everyone puts their knife to get it. Staff members need to pay more attention to those details.
2024 年 2 月に 1 泊滞在
fdからの返信 (投稿日 : 2024 年 2 月 5 日)
Hello, Carlos Thank you for taking the time to leave us a review. We apologize for not meeting your expectations during your stay. We are sorry to hear about the issues that you experienced.

8/10 (良い)

Javier

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was really nice and cozy.
2024 年 1 月に 1 泊滞在
fdからの返信 (投稿日 : 2024 年 2 月 2 日)
Hello Javier Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

2/10 (非常に不満)

Daniel S

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
fdからの返信 (投稿日 : 2024 年 2 月 2 日)
Hello Daniel s ,Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

2/10 (非常に不満)

Shawn

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Under construction
2024 年 1 月に 1 泊滞在
fdからの返信 (投稿日 : 2024 年 1 月 31 日)
Hello Shawn We apologize that we did not meet your expectations during your stay. We are sorry to hear about the issues that you experienced. In regards to the renovation we notify on all our website that our hotel is under renovation.We hope to have the opportunity to welcome you to our hotel again!

10/10 (非常に良い)

Raj、Lake Villa

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
I like the hotel, it looks like they are renovating it which is good. The rooms are nice and bathroom was super clean and only thing was that they didn't removed the mattress plastic cover so it was kind of annoying at night and the pillows were quite small. They also didn't have breakfast but it was mentioned online.
2024 年 1 月に 4 泊滞在
fdからの返信 (投稿日 : 2024 年 1 月 29 日)
Hello Raj Thank you for taking some time and leaving a review. We do serve continental breakfast right now. We really appreciate you staying with us and hopefully we see you back soon.

10/10 (非常に良い)

Blanca

2024 年 1 月に 1 泊滞在
fdからの返信 (投稿日 : 2024 年 2 月 9 日)
Hello Blanca, Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

6/10 (普通)

Vidar

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Nice location, but with potential...
My first impression upon entering my room 405 was it felt dirty, and it was in desperate need of a deep cleaning. The flushing of the toilet didn't work properly and after giving notice twice I ended up fixing it myself. After the first night I put out the "want service" on the doorknob and to my surprise nothing was done when I came back late night. I had to go down to the reception for clean towels and shampoo. For the rest of the stay this was taken care of. By chance I found out that Marriot has purchased the hotel, and that explains the ongoing renovations and the noise from the work from early morning. The pool area is also dirty, but I reckon that has something to do with the ongoing renovations. Every night I had to get my keycard reactivated because there was an issue with the system. Hopefully the experience will be better after the entire makeover is finished and it is rebranded into Courtyard by Marriott.
2024 年 1 月に 5 泊滞在
fdからの返信 (投稿日 : 2024 年 1 月 25 日)
Hello Vidar We apologize that we did not meet your expectations during your stay. We are staffed 24/7 to be able to assist our guest with any issues. After reviewing your reservation, I do not see any record of you reporting anything during your stay. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

10/10 (非常に良い)

Jessica

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
fdからの返信 (投稿日 : 2024 年 1 月 25 日)
Hello Jessica Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.