6/10 (普通)
Kimberley
家族旅行
2024 年 5 月 28 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
Property booked as a present for my mum for Mother’s Day as have the pool and spa area. The pool times were incorrectly communicated to her so she was unable to use facilities as they were shut. The response was very blasé and not expected considering it was their error not hers.
Also, children of all ages doing ‘gymnastics’ including hand stands against doors and around the bar area- how does this say relaxation for other guests and how can not a single staff member have said anything to the adults that were with them to advise this not safe or the done thing.
This isn’t the experience I paid for and am really shocked and disappointed.
Kimberley
2024 年 5 月に 1 泊滞在