スーペリア ルーム キングベッド 1 台 禁煙 | 部屋からの景観

レッド ルーフ イン シャーロット - ユニバーシティの口コミ

2 out of 5

口コミ

6.4
評価 10 - 1000 件の口コミ中 228 件が非常に良い" "
評価 8 - 1000 件の口コミ中 242 件が良い" "
評価 6 - 1000 件の口コミ中 192 件が普通" "
評価 4 - 1000 件の口コミ中 118 件が不満" "
評価 2 - 1000 件の口コミ中 220 件が非常に不満" "

6.4/10

清潔度

7.0/10

スタッフとサービス

5.8/10

設備とサービス

6.2/10

施設のコンディションと設備

6.0/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
全く問題なし。 スタッフ最高、朝食うまい、施設きれい。
2019 年 6 月に 1 泊滞在

8/10 (良い)

Sabrina

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was safe for me and my family. Very nice and cozy
2024 年 4 月に 2 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Sabrina,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Charlotte - University. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our safe, nice and cozy location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 (普通)

derrick

家族旅行
良かった点 : 清潔度、スタッフとサービス
The room had a bad stitch. Maybe from the curtains
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Isabella

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The man at the desk last night while checking in went above and beyond and was very kind i wish i knew his name to leave it in this review but he was there when we checked in at 9:30pm on sunday
2024 年 4 月に 1 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Isabella, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN CHARLOTTE – UNIVERSITY regarding the nice staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

6/10 (普通)

Delwyn

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
It was ok, just the parking lot was dirty and needed some attention. The other thing was, I shouldn’t have to smell weed while walking down the hall to my room.
2024 年 2 月に 1 泊滞在
Oshane RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Delwyn,We are sorry to hear your recent experience at the RED ROOF INN CHARLOTTE – UNIVERSITY did not meet your expectations. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Leon

2024 年 3 月に 2 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Leon,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlotte - University and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 (不満)

Michael

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Renovation is definitely rushed. Do not go in if you are taller than 6'1 you'll hit the ceiling while walking
2024 年 3 月に 1 泊滞在
Olivia RediResponse Specialist からの返信 (投稿日 : 2024 年 4 月 2 日)
Hello Michael, Thank you for taking the time to tell us about your stay at the Red Roof Inn Charlotte - University. I am disappointed that your experience did not meet your full expectations, as you indicated that the renovation was rushed along with the other concern mentioned. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

8/10 (良い)

Paul

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was professional and courteous. Rooms were old, but clean. TV was very large and was streaming compatible. Convenient to interstate and door dash compatible. Staying again soon for work.
2024 年 3 月に 2 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Paul,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHARLOTTE – UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be professional, courteous and all the other positive features you highlighted. However, I sincerely apologize for the upkeep of the room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 (良い)

Paul

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Not a resort, but friendly and courteous staff and clean rooms. Close to my travel assignment and convenient to interstate access
Kamaria RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Paul,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHARLOTTE – UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the rooms to be clean, staff to be friendly and all the other positive features you highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 (非常に不満)

Jonathan

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
One of my rooms had red stains on the cover. It appeared to be blood, the receptionist said it wasn’t blood but I wouldn’t trust the red stains so I asked for a refund and left. Also the bathroom had pee stains behind the toilet floor
2024 年 3 月に 2 泊滞在
OnielRediresponse Specialistからの返信 (投稿日 : 2024 年 3 月 23 日)
Hi Jonathan,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Charlotte - University. Please accept our most sincere apologies for the concerns you described regarding the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 (非常に良い)

James

2024 年 3 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you for sharing your 5/5 rating with us, James. Our staff at the Red Roof Inn Charlotte - University was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Kianda

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Horrible customer service ac didn’t work tub dirty and they didn’t even do anything
Gabrielle RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for taking a moment to leave a review, Kianda. The staff and I at the Red Roof Inn Charlotte - University were disappointed to see your 1/5 score following your stay. You stated that the horrible customer service, the dirty tub and the other listed issues hindered your stay. The insight you provided us with is nowhere near the standard of our brand, so I was truly disappointed. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 (非常に不満)

Enas

気になった点 : 清潔度
2024 年 3 月に 1 泊滞在
Gabrielle RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for taking a moment to leave a review, Enas. The staff and I at the Red Roof Inn Charlotte - University were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 (不満)

Israel

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Weed smells outside the facility and mildew smells in the bedroom.
2024 年 3 月に 1 泊滞在
OnielRediresponse Specialistからの返信 (投稿日 : 2024 年 3 月 17 日)
Hi Israel,Thank you for taking the time to write a review of your stay at the Red Roof Inn Charlotte - University. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 (良い)

BRODERICK

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean rooms
2024 年 3 月に 1 泊滞在
Oniel Rediresponse Specialistからの返信 (投稿日 : 2024 年 3 月 17 日)
Hi Broderick,Thank you for taking the time to write a review of your stay at the Red Roof Inn Charlotte - University. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 (良い)

BRODERICK

2024 年 3 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 5 日)
Hello Broderick, The staff at the Red Roof Inn Charlotte - University and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 (良い)

Dishan

Nice
2024 年 2 月に 1 泊滞在
Recordo Rediresponse Specialist からの返信 (投稿日 : 2024 年 2 月 29 日)
Hey Dishan,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn Charlotte - University. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 (非常に良い)

Dishan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The receptionist was nice
2024 年 2 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Dishan, We at the RED ROOF INN CHARLOTTE – UNIVERSITY are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. You mentioned our front desk staff was nice. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services here at Red Roof. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Red Roof Management

2/10 (非常に不満)

Nindy、WINSTON SALEM

気になった点 : スタッフとサービス
2024 年 2 月に 1 泊滞在
Recordo Rediresponse Specialist からの返信 (投稿日 : 2024 年 2 月 22 日)
Hello Nindy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlotte - University and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 (良い)

Dishan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was clean
2024 年 2 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Dishan, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTE – UNIVERSITY. We appreciate your kind remark highlighting our cleanliness. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Red Roof Management

2/10 (非常に不満)

Manaiya

グループ旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
They canceled my reservation before I got there & tried to charge my card,
2024 年 2 月に 3 泊滞在
Gabrielle RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Manaiya,Thank you for your review following your stay at Red Roof Inn Charlotte - University. It saddens us to read that your reservation was cancelled. It is our intention to have your confidence in our ability to prevent similar problems in the future.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

6/10 (普通)

Monqia、Charlotte N

ペット同伴の旅行, カップルで旅行
気になった点 : スタッフとサービス、設備とサービス
The bed was worn out. It was convenient for the One night i stayed. My dog stayed few-Free so that was good.
2024 年 2 月に 1 泊滞在
Gabrielle RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 11 日)
Thank you for taking a moment to leave a review, Monqia. The staff and I at the Red Roof Inn Charlotte - University appreciate your 3/5 score following your stay. I am happy that you liked the convenience of our hotel and our pet friendliness. However, you stated that the bed was worn out, which saddens us. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

10/10 (非常に良い)

Victor

家族旅行
Maintenance and bathrooms!!
2024 年 2 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Victor,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHARLOTTE – UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the maintenance and upkeep of the bathroom hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the futureSincerely, Red Roof Management

10/10 (非常に良い)

Micheal

2024 年 2 月に 2 泊滞在
Oniel Rediresponse Specialistからの返信 (投稿日 : 2024 年 3 月 21 日)
Hi Michael,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Charlotte - University. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Regards,OnielRedRoof ManagementRediresponse Specialist

2/10 (非常に不満)

Reinaldo

2024 年 1 月に 4 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 30 日)
Hello Reinaldo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTE – UNIVERSITY and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 (普通)

jerrette

2024 年 1 月に 2 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 10 日)
Hello Jerrette, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTE – UNIVERSITY and I appreciate your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 (非常に不満)

jerrette

2024 年 1 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 29 日)
Hello Jerrette, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTE – UNIVERSITY and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 (非常に不満)

lamonica

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff and management has horrible customer service skills all the way down to the manager on site there I paid for my family member a room there and he or I will never stay at that site again . Paid for two days for my family member he only got to enjoy one of the days there becuz worker didn’t want to do his job to look for the email from Expedia he made my family wait to way past midnight to check in and he got there about 10:30 pm It took for me to call Expedia and for Expedia to call him to make him do his job
2023 年 12 月に 2 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Lamonica,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHARLOTTE – UNIVERSITY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff and the other issues highlighted which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

6/10 (普通)

Kendrick

良かった点 : スタッフとサービス、施設のコンディションと設備
Neutral
The hallways had a bad odor that linger into the room but the rooms was decent enough to lay my head, I could smell the odor all night however but not a bad place to stay overall
2024 年 1 月に 1 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Kendrick,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTE – UNIVERSITY. It's great to hear that you found the room to be decent. However, I sincerely apologize for the odor you described. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 (非常に良い)

Amanda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 10 日)
Hello Amanda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTE – UNIVERSITY and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 (非常に良い)

Micheal

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 11 日)
Hello Micheal, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CHARLOTTE – UNIVERSITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 (普通)

marquis

気になった点 : 設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Marquis,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlotte - University and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 (非常に良い)

James、Lawton

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The people were professional, courteous, and helpful!
2023 年 12 月に 1 泊滞在
Chevanese RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 29 日)
Thank you, James, for your recent review of your stay at the Red Roof Inn Charlotte - University. We are delighted to hear that our staff were professional, courteous, and helpful. At Red Roof, we always enjoy hearing about the lasting impression our staff left on our guests.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 (非常に良い)

ilow

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
I could find nothing to complain about. Very efficient and courteous staff. In 60 years of hotels the room was the cleanist I have ever stayed in. Very quiet. Great bed. 100% a great stay at a reasonable price.
2023 年 12 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 12 月 19 日)
Dear Ilow,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHARLOTTE – UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the courteous, efficient staff, quiet location and clean room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Red Roof Management

2/10 (非常に不満)

Lillie

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Carla RediResponse Specialist からの返信 (投稿日 : 2024 年 2 月 18 日)
Hello Lillie, Thank you for taking a moment to complete our survey. At the Red Roof Inn Charlotte - University we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Lazaria

家族旅行
気になった点 : スタッフとサービス
My car was broken into & the front desk man was rude and difficult
2023 年 11 月に 1 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Lazaria,We are sorry to hear your recent experience at the RED ROOF INN CHARLOTTE – UNIVERSITY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback at Red Roof. Sincerely,Red Roof Management

2/10 (非常に不満)

Lewis

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bad Experience
This hotel is located in a bad spot, It’s located in a high drug area witch I found out and it’s a lot prostitution going on there as well with alot of Running in and out the back door all night
2023 年 11 月に 2 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 21 日)
Dear Lewis,We are sorry to hear your recent experience at the RED ROOF INN CHARLOTTE – UNIVERSITY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback at Red Roof. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 (非常に良い)

Anibal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hdjd
2023 年 11 月に 9 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 11 月 17 日)
Hello Anibal, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTE – UNIVERSITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 (非常に良い)

Martha

2023 年 11 月に 1 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 7 日)
Hello Martha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTE – UNIVERSITY and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 (非常に良い)

Victor

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2023 年 11 月に 2 泊滞在
Recordo Rediresponse Specialist からの返信 (投稿日 : 2023 年 11 月 10 日)
Hello Victor,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTE – UNIVERSITY. We appreciate your 5/5 score. It's great to hear that your stay met your expectations. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels. I'm sorry to hear of the difficulties you had getting to us. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 (非常に不満)

Chacorta

2023 年 11 月に 1 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 26 日)
Hello Chacorta, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTE – UNIVERSITY and I appreciate your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 (非常に不満)

Jennifer

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No me gustó su servicio en línea
2023 年 11 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 11 月 11 日)
Querida Jennifer,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF INN CHARLOTTE – UNIVERSITY. Apreciamos sinceramente sus comentarios y lamentamos mucho que no haya quedado satisfecho con su experiencia. Usted indicó que no estaba satisfecho con el servicio en línea recibido de nuestro personal. Tomaremos en consideración sus comentarios para realizar cambios que mejoren la experiencia de nuestros clientes. Sus comentarios son fundamentales mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes.Gracias nuevamente por publicar tu reseña. Espero que regrese a nuestro hotel o a cualquiera de nuestras otras ubicaciones de marca en el futuro.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 (非常に良い)

annie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
OnielRediresponse Specialistからの返信 (投稿日 : 2023 年 11 月 3 日)
Hi Annie,Thank you for taking the time to write a review of your stay at the Red Roof Inn Charlotte - University. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 (非常に良い)

Victor

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Is convenient !!!
2023 年 10 月に 4 泊滞在
OnielRediresponse Specialistからの返信 (投稿日 : 2023 年 11 月 3 日)
Hi Victor,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Charlotte - University. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that you found our hotel to be convenient. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

2/10 (非常に不満)

gordon

家族旅行
気になった点 : 設備とサービス
Horrible staff. The area around is scummy. The night time check in guy is scary, miserable, angry and mean. DO NOT STAY HERE.
2023 年 10 月に 4 泊滞在
OnielRediresponse Specialistからの返信 (投稿日 : 2023 年 10 月 31 日)
Hi Gordon,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Charlotte - University. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Please note that you feedbacks about our staff is appreciated and will be taken into consideration to improve the quality of our services.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof Management Rediresponse Specialist

6/10 (普通)

Carlos、Sun Valley

出張, カップルで旅行
気になった点 : 施設のコンディションと設備
I ask for 2 keys. I got only one,
2023 年 10 月に 1 泊滞在
Oniel Rediresponse Specialistからの返信 (投稿日 : 2023 年 10 月 30 日)
Hi Carlos,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Charlotte - University. Please accept our most sincere apologies for any inconvenience during your stay. On your next visit at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

2/10 (非常に不満)

Christopher

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would never recommend ever again. Dirty. And non sanitary.
2023 年 10 月に 2 泊滞在
Oniel Rediresponse Specialistからの返信 (投稿日 : 2023 年 10 月 22 日)
Hi Christopher,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Charlotte - University. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you found our hotel to be unclean, our apologies for any inconvenience. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

6/10 (普通)

Anthony

気になった点 : スタッフとサービス、設備とサービス
The room was spacious. The bathroom was not clean. The toilet was dirty. The bathroom floor had debris on it. The tub had stains on the other edge. There was the smell of cigarette coming through the door because people were going outside to smoke but they leave the outside door cracked which allows the smell to enter the hallway. There was a lot of chatter & noise throughout the middle of the night that would wake me up. Housekeeping came to turn down the room. I left for 3 hours and returned to the room not being done. I had to go to the front desk to complain that i was in my room without sheets or pillow coverings on the bed and the bathroom not cleaned or finished. My electronic key would not work if i left the room for more than 4 hours. I was there 3 days and all 3 days i had to get my key reprogrammed.
2023 年 10 月に 3 泊滞在
Antonio,RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 21 日)
Dear Anthony,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHARLOTTE – UNIVERSITY. It’s great to hear that you found our rooms to be spacious. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

10/10 (非常に良い)

William

Like
2023 年 10 月に 2 泊滞在
Abigail Red Roof Management RediResponse Specialからの返信 (投稿日 : 2023 年 10 月 17 日)
Hello William,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlotte - University and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

10/10 (非常に良い)

William

Clean
2023 年 10 月に 2 泊滞在
Abigail Red Roof Management RediResponse Specialiからの返信 (投稿日 : 2023 年 10 月 17 日)
Hello William,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Charlotte - University. I'm pleased to see that your stay was clean. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Abigail Red Roof ManagementRediResponse Specialist