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ノボテル カサブランカ シティ センターの口コミ

4 out of 5
ノボテル カサブランカ シティ センター
Zaid Ouhmad & Rue Sidi Belyout, Casablanca

口コミ

7.6

良い

評価 10 - 660 件の口コミ中 155 件が非常に良い" "
評価 8 - 660 件の口コミ中 298 件が良い" "
評価 6 - 660 件の口コミ中 123 件が普通" "
評価 4 - 660 件の口コミ中 49 件が不満" "
評価 2 - 660 件の口コミ中 35 件が非常に不満" "

8.0/10

清潔度

7.6/10

スタッフとサービス

7.4/10

設備とサービス

7.6/10

施設のコンディションと設備

6.8/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 2 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 7 月 6 日)
Dear guest,I would like to thank you for choosing the Ibis Casa City Center.I appreciate that you take time to give us your positive feed back.I will not hesitate to share your comments with my whole team.I Hope we will have the pleasure of welcoming you in the very near future.sincerely.

4/10 (不満)

宿泊されたお客様

出張
気になった点 : 清潔度、施設のコンディションと設備
古くて汚い! 
写真よりかなり古く汚いホテルです。カーペットは、かなり汚れて埃が酷いのですが、ルームクリーニング時に掃除機を全くかけません。カーテンは、薄汚く、不潔です。
2023 年 5 月に 2 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 6 月 4 日)
Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Casa City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 (良い)

CHIAKI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 4 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 5 月 29 日)
Dear Chiaki,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

mato、Japan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
駅近(徒歩3分)はもちろん、華美ではありませんが、親切で綺麗なホテルでした。海とハッサン二世モスクの見えるオーシャンビューがお勧めです。
2020 年 1 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
コメントはありません
2019 年 10 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2019 年 9 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
駅に近い、国内バスターミナルに近いということで選んだけれど、静かな環境でよかった。エミレーツ航空のCA定宿のようでした。
2019 年 8 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 5 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Casa Port 駅から近い便利なホテル
Casa Port 駅から徒歩5分圏内の好立地にあり、カサブランカ観光に適しているホテルです。ホテルの設備は全体的にやや古い印象を受けますが、滞在に支障は全くなく、快適に過ごすことができました。
2018 年 9 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備
快適でした
ロビーはソファーがたくさん置いてありとても快適。朝食はスープが冷めていたりとイマイチでしたが、立地も良く全体的にはオススメです。

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
まあまあです。
部屋はとてもきれいで、清潔ですが、シャワーの出が悪く、テレビのリモコンも電池切れなど、もったいない部分もありました。それでも駅からとても近く、便利だと思います。

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
清潔
部屋は清潔。毎日の清掃も行き届いていた。

8/10 (良い)

Wisteria、Japan

良かった点 : 清潔度、スタッフとサービス、客室の快適度
標準的水準を達成しているホテル
スタッフはきちんと教育されている。 部屋もまずまずきれい。 バスタブがない、朝食ビュッフェがやや割高、野菜が少ない、といった短所もあるが、それほど気になるほどではない。 やはりチェーンという安心感は大きい。

8/10 (良い)

ST、TOKYO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good Hotel, good location!!
Good location. Quite near from CASA PORT Station and Medina. The Room was very clean. Staff were very polite and nice I had a roomservice, and it was sandwitch. I was good!!

10/10 (非常に良い)

DOUKOURE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent
2024 年 3 月に 5 泊滞在
JABIR Bendaoudからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Doukoure,I would like to thank you for choosing the Novotel Casa City Center.I appreciate that you take time to give us your positive feed back.I will not hesitate to share your comments with my whole team.I Hope we will have the pleasure of welcoming you in the very near future.sincerely.

10/10 (非常に良い)

Mustapha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
❤️
2024 年 5 月に 1 泊滞在
JABIR Bendaoudからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Mustapha,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 (普通)

Matthew

気になった点 : 施設のコンディションと設備
2024 年 5 月に 3 泊滞在
JABIR Bendaoudからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Matthew,Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 (非常に良い)

Ismara

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay, convenient location, train station is walking distance, shops and shopping are walking distance, the staff is very friendly and helpful
2024 年 4 月に 3 泊滞在
JABIR Bendaoudからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Ismara, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 (普通)

Joerg、Wesel

良かった点 : スタッフとサービス
2024 年 2 月に 2 泊滞在
JABIR Bendaoudからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Joerg, Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 (非常に良い)

HYEWON

2024 年 2 月に 2 泊滞在
JABIR Bendaoudからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Hyewon,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Michael

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Udmærket.
Hotellet er glimrende. Personale er meget venligt. Morgenmad er kedelig og fitness faciliteterne er begrænsede. Men alt i alt udmærket.
2024 年 2 月に 2 泊滞在
JABIR Bendaoudからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Michael,We very much appreciate your comments regarding your stay at the Novotel Casa City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 (不満)

Daniele

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Dirty and worn out
Hotel needs certainly renovation. Furnitures are worn out, room was smelly and no cold airco available despite 30 degrees outside. Not a good stay
2024 年 2 月に 3 泊滞在
JABIR Bendaoudからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Daniele,Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 (非常に良い)

luigi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
la esperienza è positiva
2023 年 12 月に 4 泊滞在
JABIR Bendaoudからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Luidi,We very much appreciate your comments regarding your stay at the Novotel Casa City Center . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Norma

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good hotel, confortable rooms, good location. No maps, tourist guide or anything for tourist information.
2023 年 10 月に 4 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 12 月 8 日)
Dear Norma,We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Yit Meng

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Staff are very helpful but we had to change rooms because the air-conditioning was not functioning properly and the room was hot. The new room was slightly better. Although this hotel is very basic, I had hoped they would provide a toothbrush and a shower cap at the very least. Location wise it is near Rick’s cafe which is everyone’s favourite destination.
2023 年 11 月に 1 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 12 月 8 日)
Dear Yit,We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

BASSIROU

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hôtel pratique et convivial
Etablissement bien situé géographiquement car proche des centres d'intérêt de Casa (Centres commerciaux, la médina, la corniche, la gare du port, etc. Toutefois, petit déjeuner pas trop diversifié.
2023 年 9 月に 12 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 10 月 26 日)
Dear Bassirou,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Fraser

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location but be prepared as this is a functional part of town
Hakim MAAMARからの返信 (投稿日 : 2023 年 10 月 26 日)
Dear Fraser,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Kathy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The bed and pillow were wonderful!
2023 年 9 月に 1 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 10 月 3 日)
Dear Fathy,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 (普通)

Michael

家族旅行
気になった点 : 清潔度
2023 年 9 月に 3 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear Michael,Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 (非常に良い)

Marie-Claire

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 2 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 8 月 31 日)
Dear Marie Claire,I would like to thank you for choosing the Ibis Casa City Center.I appreciate that you take time to give us your positive feed back.I will not hesitate to share your comments with my whole team.I Hope we will have the pleasure of welcoming you in the very near future.sincerelyy

2/10 (非常に不満)

Meryem

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Désastre
2023 年 8 月に 7 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 8 月 24 日)
Dear Meryem,Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 (良い)

Primael

家族旅行
良かった点 : 施設のコンディションと設備
2023 年 8 月に 8 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 8 月 24 日)
Dear Primael,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

simone

2023 年 7 月に 3 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 8 月 24 日)
Dear Simone,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Khalid EL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Un grand plus pour le personnel
2023 年 7 月に 4 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 8 月 24 日)
Dear Khalid,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Irit

2023 年 7 月に 2 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 7 月 17 日)
Dear Irit,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

2/10 (非常に不満)

Sali

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 7 月 17 日)
Dear Sali,Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 (非常に良い)

Syed

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to stay with family.
2023 年 7 月に 2 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 7 月 17 日)
Dear Syed,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

2/10 (非常に不満)

Liwaa

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Finns luftkonditionering men mycket varmt rummet jag bytte 3 rummet samma men mycket trevligt personal
2023 年 7 月に 4 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 7 月 10 日)
Dear Liwaa,Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 (非常に良い)

Ali

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s Just 4 minutes walk from Casa Port railway station ..staff are helpful and friendly.. it’s better to get your breakfast early rather than keep it to the last hour ( they start to clean the break fast area between 10:30 to 11:00)
2023 年 6 月に 1 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 7 月 6 日)
Dear Ali,I would like to thank you for choosing the Ibis Casa City Center.I appreciate that you take time to give us your positive feed back.I will not hesitate to share your comments with my whole team.I Hope we will have the pleasure of welcoming you in the very near future.sincerely.

10/10 (非常に良い)

louise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great staff! So friendly! Air conditioner not so good but other wise it was fine. Close to train station and mosque. Perfect For a night or two. Great breakfast!
2023 年 6 月に 1 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 7 月 6 日)
Dear Louise,I would like to thank you for choosing the Ibis Casa City Center.I appreciate that you take time to give us your positive feed back.I will not hesitate to share your comments with my whole team.I Hope we will have the pleasure of welcoming you in the very near future.sincerely.

8/10 (良い)

alberto

出張
気になった点 : 清潔度、施設のコンディションと設備
2023 年 6 月に 4 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 7 月 6 日)
Dear Alberto,I would like to thank you for choosing the Ibis Casa City Center.I appreciate that you take time to give us your positive feed back.I will not hesitate to share your comments with my whole team.I Hope we will have the pleasure of welcoming you in the very near future.sincerely.

10/10 (非常に良い)

Francisco

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel muy comodo, bien ubicado, re comiendo habitaciones superiores para mejor vista a la ciudad y a la mezquita
2023 年 6 月に 2 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 7 月 6 日)
Dear Francisco,I would like to thank you for choosing the Ibis Casa City Center.I appreciate that you take time to give us your positive feed back.I will not hesitate to share your comments with my whole team.I Hope we will have the pleasure of welcoming you in the very near future.sincerely.

8/10 (良い)

Simon

2023 年 6 月に 3 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 7 月 17 日)
Dear Simon,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

10/10 (非常に良い)

Marina

2023 年 6 月に 3 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 7 月 10 日)
Dear Marina,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Denis

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 4 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 6 月 14 日)
Dear Denis,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Emily

2023 年 5 月に 1 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 6 月 14 日)
Dear Emily,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 (不満)

宿泊されたお客様

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 5 月に 2 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 6 月 4 日)
Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Casa City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

4/10 (不満)

Jerry

気になった点 : スタッフとサービス、施設のコンディションと設備
This was listed as a 4 star, Actually, it was more like a 3 star. The room had very few electrical outlets. it only provided 2 paper cups for water or coffee. No spoon for coffee, nor creamer, bathroom did not contain what is expected of 4 star hotel. Breakfast was extremely limited in offering. Good central location, but overall very disappointing.
2023 年 5 月に 3 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 6 月 4 日)
Dear Jerry, Thank you for taking the time to tell us about your experience at the Ibis Casa City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 (良い)

Troy R

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 1 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 6 月 4 日)
Dear Troy,I would like to thank you for choosing the Ibis Casa City Center.I appreciate that you take time to give us your positive feed back.I will not hesitate to share your comments with my whole team.I Hope we will have the pleasure of welcoming you in the very near future.sincerely.

10/10 (非常に良い)

Marie-Claude

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Le personnel était très courtois et avenant! La chambre était simple mais d’une propreté irréprochable.
2023 年 5 月に 1 泊滞在
Hakim MAAMARからの返信 (投稿日 : 2023 年 6 月 4 日)
Dear Marie Claude,I would like to thank you for choosing the Ibis Casa City Center.I appreciate that you take time to give us your positive feed back.I will not hesitate to share your comments with my whole team.I Hope we will have the pleasure of welcoming you in the very near future.sincerely.