ビーチの近く

ハイアットカーメルハイランズの口コミ

4 out of 5

口コミ

8.4

とても良い

評価 10 - 626 件の口コミ中 346 件が非常に良い" "
評価 8 - 626 件の口コミ中 133 件が良い" "
評価 6 - 626 件の口コミ中 80 件が普通" "
評価 4 - 626 件の口コミ中 43 件が不満" "
評価 2 - 626 件の口コミ中 24 件が非常に不満" "

8.8/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

8.0/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

6/10 (普通)

Maxat

気になった点 : 施設のコンディションと設備
It’s an outdated facility

4/10 (不満)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Amazing views, very helpful and friendly staff
2024 年 5 月に 5 泊滞在

8/10 (良い)

Jan

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 2 泊滞在
Hyatt Vacation Club at Highlands Innからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for sharing your 4 out of 5 rating!

4/10 (不満)

Patricia

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
So many stairs going everywhere. Not convenient at all. Pool not functioning. Road noise. View from room not worth mentioning. Room was large and comfy, no ice. Valet parking was our only option. They were very nice, but it took time getting all our luggage because it took several trips up and down steps. No elevators on property that I saw. Restaurant was good, with nice views. Room was very expensive. It was a relief to check into a hotel without the stairs the next day for half the price. Very disappointed in this expensive hotel.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Archana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had the most amazing views of the ocean from our balcony. The only downside was that they said online that rollaway beds were available, but didn't have any when we requested. Rest everything was great.
2024 年 4 月に 2 泊滞在
Hyatt Vacation Club at Highlands Innからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for providing feedback. We will share your comment with our staff and hope to welcome you back.

8/10 (良い)

Mamuka、Santa Clara

出張, カップルで旅行
Views are great - the property is very outdated
2024 年 4 月に 1 泊滞在
Hyatt Vacation Club at Highlands Innからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for sharing feedback. A renovation is upcoming in the future.

8/10 (良い)

Jasmine、lab city

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loves this hotel the restaurant was beautiful. Staff so friendly.
2024 年 4 月に 1 泊滞在
Ryanからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for your review. We appreciate it.

6/10 (普通)

Tami

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 設備とサービス
Beautiful property but rooms need to be updated. Friendly staff.
2024 年 4 月に 2 泊滞在
Hyatt Vacation Club at Highlands Innからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for sharing your feedback. A hotel renovation is in the works for the future.

10/10 (非常に良い)

Maykol

Muy bonito y ordenado
2024 年 4 月に 1 泊滞在
Hyatt Vacation Club at Highlands Innからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for your 5 out of 5 rating!

10/10 (非常に良い)

Minmin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great getaway spot not far away from home. I love the tranquility. And the food at the Pacific Edge is fresh and delicious.
2024 年 3 月に 2 泊滞在
Hyatt Vacation Club at Highlands Innからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for taking time to share your 5 out of 5 experience! We're delighted to know that you enjoyed the respite and dining at Pacific's Edge. We hope to welcome you back.

10/10 (非常に良い)

William

2024 年 4 月に 1 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you, William, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 (非常に良い)

Turhan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
-
2024 年 4 月に 1 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you, Turhan, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 (非常に良い)

Jay

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We spent 7 nights at this property. The views from our room were stunning. The sound of the waves crashing fantastic. We had breakfast every day. The dinning room and service were excellent. The room was very comfortable, but could be updated. We had an incredible stay and will be back.
2024 年 4 月に 7 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for leaving a positive review with us! We greatly appreciate it, and hope you visit us again soon!

10/10 (非常に良い)

dingting

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The view is stunning.
2024 年 4 月に 1 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for leaving a positive review with us. We greatly appreciate it.

6/10 (普通)

Gina

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Room and grounds tired and needing of an update. Front desk staff uninformed and slow. Pool closed without any communication. Room not made up properly. No in-stay texting service to see if I needed anything.
2024 年 4 月に 2 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for your review. We apologize for the negative experience you faced during your stay. We take your feedback seriously, and will work to improve in areas as needed.

8/10 (良い)

Kole

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Waited 30 minutes to check in. Ridiculous.
2024 年 4 月に 1 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 8 日)
Kole, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 (非常に良い)

Joycelyn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely beautiful ocean view!
2024 年 4 月に 3 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you, Joycelyn, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 (良い)

Priscilla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
First, the views are spectacular! The room we had was comfortable and clean. Staff at the hotel were friendly, helpful and courteous. The restaurant in the main building of the hotel had great food and more spectacular views. Be ready to go up and down stairs to get to your room. We happened to be in the worse possible spot, probably. We were on the 2nd level of the building we were in and the only way to get anywhere was to go up or down stairs. That was our only challenge though we managed. Bell staff is prepared to help with bags. There isn't a ton of parking but we were fortunate to get a spot near our room for the brief time we were there. Overall, I'd recommend this place and plan to return in the future.
2024 年 3 月に 2 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 8 日)
Priscilla, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 (非常に良い)

Carlos

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was friendly and very helpful. Pool was closed which was not good. Overall this is a beautiful place with great views of the Pacific Ocean.
2024 年 3 月に 2 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you, Carlos, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 (良い)

JIAYAO

2024 年 3 月に 1 泊滞在
Ryanからの返信 (投稿日 : 2024 年 3 月 25 日)
Jiayao, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 (非常に良い)

banafsheh

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed staying there!
2024 年 3 月に 1 泊滞在
Ryanからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you, Banafsheh, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 (不満)

Marcos

気になった点 : 施設のコンディションと設備
A pool is important when traveling with children. Unfortunately, the fact that the pool is closed for maintenance wasn’t disclosed. Otherwise, I would have stayed elsewhere. They also couldn’t find my breakfast add -on. The room smelled like mold causing for horrible allergies.
2024 年 3 月に 2 泊滞在
Ryanからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the unannounced pool closure and missing breakfast add-on. We're investigating both issues to prevent future occurrences. We also take mold concerns very seriously and will check your room immediately. Thank you for bringing these issues to our attention.

6/10 (普通)

Harold

家族旅行
良かった点 : 設備とサービス
View
2024 年 3 月に 1 泊滞在
Ryanからの返信 (投稿日 : 2024 年 3 月 12 日)
Harold, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

8/10 (良い)

Elmer

2024 年 3 月に 1 泊滞在
Ryanからの返信 (投稿日 : 2024 年 3 月 25 日)
Elmer, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 (非常に良い)

Da

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved it
2024 年 2 月に 3 泊滞在
Hyatt Vacation Club at Highlands Innからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for your 5 out of 5 review! We look forward to welcoming you back.

6/10 (普通)

Mike

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The room was tired and out of date. The pictures in the app were not representative of the room we were given. I will be writing Hyatt and Expedia directly and blowing up social media. I expect more, much more from a high-end hotel.
2024 年 2 月に 2 泊滞在
Hyatt Vacation Club at Highlands Innからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for taking time to provide feedback. We regret that your experience was not ideal and will share your comments with our staff.

10/10 (非常に良い)

Kelly

カップルで旅行
Staff was warm, food was mind blowing! Could have used a heads up on not having a fireplace and the pool being closed.
2024 年 2 月に 2 泊滞在
Hyatt Vacation Club at Highlands Innからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for taking time to share your review! We will share your comments with staff, and hope to welcome you back.

10/10 (非常に良い)

Joseph

2024 年 2 月に 1 泊滞在
Hyatt Vacation Club at Highlands Innからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for taking time to share your 10 out of 10 rating!

10/10 (非常に良い)

Alfredo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice location with great ocean views, very good dining options, kind and helpful staff.
2024 年 2 月に 5 泊滞在
Hyatt Vacation Club at Highlands Innからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for your review! We hope to welcome you back on a return visit.

8/10 (良い)

Rajiv

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
2024 年 2 月に 1 泊滞在
Ryanからの返信 (投稿日 : 2024 年 2 月 19 日)
Rajiv, thank you for your amazing review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

8/10 (良い)

Neng

良かった点 : 清潔度、スタッフとサービス
The property could use some renovations but the scenery made up the differences.
2024 年 2 月に 1 泊滞在
Ryanからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you, Neng, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 (非常に良い)

Guadalupe

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Its the first time i went but i would for sure go again if you like the ocean there are a lot of really beautiful places to see
2024 年 1 月に 2 泊滞在
Ryanからの返信 (投稿日 : 2024 年 2 月 2 日)
Thank you, Guadalupe, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 (良い)

Bob

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Beautiful views and property. Check-in staff was slow to respond to be let help in the rain, but very helpful once available. Room heat was off and carpets were a little moist. Loved fireplaces prepped ready to light. Main lodge views are some of the best you will find on the central coast.
2024 年 1 月に 1 泊滞在
Ryanからの返信 (投稿日 : 2024 年 1 月 23 日)
Hey Bob, thanks for the review! Glad you loved the views & fireplaces! Applaud you for braving the rain - sorry if our check-in wasn't as quick as your dash. Fixing room heat & dampness - thanks for the heads up! Hope to snag that 5-star next time with faster service & cozy warmth.

8/10 (良い)

Donna

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Serene Place
Beautiful scenery!! Great retreat!! Not sure why so many hotels have the tiniest garbage cans! Seriously…there is a small can for both garbage and recycling…and if you even get a pizza delivered, all bets are off! Not sure why so many hotels don’t have any garbage…get bigger cans!!! Also, a microwave is on request…Especially with the kitchen being down, put microwaves in the room!! You can “request” one, but by the time you have food delivered, it’s not even worth it! When there is nowhere close to go, you need a microwave in the room, without having to ask for it!! Other than those two things, beautiful place, and Sam, the valet was amazing!! Never had a “pull out” bed be more comfortable!! And seriously a great retreat for my friend and I when we both had terrible tragedy’s at the end of 2023 that we were trying to overcome! Loved the setting!!
2024 年 1 月に 3 泊滞在
Hyatt Vacation Club at Highlands Innからの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you, Donna, for sharing your experience. We're delighted to hear that we provided a needed, beautiful respite and appreciate your shout out to our staff. We will share your observations and comments with our staff.

10/10 (非常に良い)

Julia

2024 年 1 月に 1 泊滞在
Ryanからの返信 (投稿日 : 2024 年 2 月 2 日)
Thank you, Julia, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 (普通)

Ruslan、San Jose

家族旅行
良かった点 : 清潔度、スタッフとサービス
While the grounds of the hotel are nice, the rooms are dated and in a desperate need of a renovation. In fact, rooms are 3 star hotel at most. Our ‘deluxe’ room with a view had a moldy smell and a feel of a cheap motel. The restaurant in the property is great, food was excellent, service not so much.
2024 年 1 月に 1 泊滞在
Hyatt Vacation Club at Highlands Innからの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you for your feedback. We are pleased to know that you enjoyed our restaurant Pacific's Edge and hope to welcome you back.

10/10 (非常に良い)

Denisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Ryanからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you, Denisa, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 (良い)

Prem、Cupertino

2024 年 1 月に 1 泊滞在
Hyatt Vacation Club at Highlands Innからの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you for sharing your rating. We hope to welcome you back.

10/10 (非常に良い)

Darilyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 4 泊滞在
Ryanからの返信 (投稿日 : 2023 年 12 月 29 日)
Darilyn, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

2/10 (非常に不満)

Inna Guerrero

2023 年 12 月に 1 泊滞在
Ryanからの返信 (投稿日 : 2023 年 12 月 26 日)
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

8/10 (良い)

Sandra

家族旅行
良かった点 : 清潔度、スタッフとサービス
Hyatt Vacation Club at Highlands Innからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for your feedback. We hope to welcome you back.

10/10 (非常に良い)

Marco

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
HYATT HIGHLANDS INN Hotel- CARMELからの返信 (投稿日 : 2023 年 12 月 13 日)
Thank you Marco for your 5-star review and recommendation. We are happy to hear you had a great stay and look forward to welcoming you back.

10/10 (非常に良い)

Alejandro

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay
2023 年 12 月に 1 泊滞在
HYATT HIGHLANDS INN Hotel- CARMELからの返信 (投稿日 : 2023 年 12 月 13 日)
Thank you Alejandro for your 5 star review and recommendation. We appreciate your time to leave us feedback. We are thrilled you enjoyed your stay. See you again soon.

8/10 (良い)

zheng

良かった点 : 清潔度、客室の快適度
2023 年 12 月に 1 泊滞在
HYATT HIGHLANDS INN Hotel- CARMELからの返信 (投稿日 : 2023 年 12 月 13 日)
Thank you Zheng for your review and recommendation. Please visit us again soon.

8/10 (良い)

Thomas S

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice property, beautiful ocean view, good dining options. I'd advise requesting a top-level room, as the herd of elephants in the room above ours became a bit of a distraction.
2023 年 11 月に 1 泊滞在
Ryanからの返信 (投稿日 : 2023 年 11 月 29 日)
Thank you for your review, Thomas! We're thrilled you enjoyed the property, the stunning ocean view, and the dining options. We're sorry about the disturbance caused by the noise from the room above. Your feedback is noted, and we'll ensure to make necessary arrangements for a more peaceful stay next time. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. Your comfort is our top priority!

4/10 (不満)

Eun H

気になった点 : 設備とサービス、施設のコンディションと設備
2023 年 11 月に 2 泊滞在
Ryanからの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you for taking the time to leave a review. We're sorry to hear your experience wasn't a 5-star one, if you have any thoughts or suggestions, please let us know! We value your feedback.

10/10 (非常に良い)

Ke

2023 年 11 月に 2 泊滞在
Ryanからの返信 (投稿日 : 2023 年 12 月 14 日)
Thank you, Ke, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 (非常に良い)

Jennifer

良かった点 : スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Ryanからの返信 (投稿日 : 2023 年 11 月 22 日)
Thank you, Jennifer! We appreciate your perfect rating. If you ever have any comments or suggestions to share, feel free to let us know. We look forward to welcoming you back for another fantastic stay!

10/10 (非常に良い)

Andrew

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A nice place to stay. Just wish we could stay longer to enjoy it more.
2023 年 11 月に 1 泊滞在
Ryanからの返信 (投稿日 : 2023 年 11 月 22 日)
Thank you, Andrew! We're thrilled to hear that you found our place nice and regret not being able to stay longer. Whenever you have the opportunity to return, we'll be here to ensure you have an even more enjoyable stay!

10/10 (非常に良い)

palall

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
HYATT HIGHLANDS INN Hotel- CARMELからの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you Palall for your 10 out of 10 rating and recommendation. We appreciate your feedback very much and are happy to hear you had a wonderful stay with us. Please come back soon.