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ロイヤル ソラリス カンクン - オールインクルーシブの口コミ

4 out of 5
ロイヤル ソラリス カンクン - オールインクルーシブ
Boulevard Kukulcan Km 20.5, Lote 64, 2a etapa, Seccion A, Zona Hotelera, Cancun, QROO

口コミ

8.0

とても良い

評価 10 - 1809 件の口コミ中 792 件が非常に良い" "
評価 8 - 1809 件の口コミ中 470 件が良い" "
評価 6 - 1809 件の口コミ中 273 件が普通" "
評価 4 - 1809 件の口コミ中 134 件が不満" "
評価 2 - 1809 件の口コミ中 140 件が非常に不満" "

8.8/10

清潔度

8.4/10

スタッフとサービス

8.0/10

設備とサービス

8.2/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

KO

2023 年 12 月に 3 泊滞在
Costumer Service.からの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for your kind rating of your stay with us at Royal Solaris Cancún.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Kind regards

10/10 (非常に良い)

Yolanda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice staff
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Lizabeth Estevez

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Family-friendly, the kids had a blast. Lot of entertainment day and night. Varied food and drinks. The beach was the only we didn't use, kind of dangerous for the kids. Other than that perfect place. We'll be back for sure.
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Harpreet Kaur

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff here were so welcoming which is always a great experience booster. The food options were great, the pool and the music and swim up bar was also really a good experience. Id recommend this resort for couples and families.
2024 年 4 月に 4 泊滞在

8/10 (良い)

Victoria

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
The property over all wa great just didn’t like how everything closed at 10 including food
2024 年 5 月に 3 泊滞在

2/10 (非常に不満)

Aminata

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
I did not like the fact that the bar closes too early. Most people go to cancun to have fun, so keep the bar open. They also close the restaurants early so They can charge extra for room services. Everything is money driven.
2024 年 5 月に 3 泊滞在

8/10 (良い)

Maria

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nos gustó mucho el hotel , está muy cómodo ,los animadores de la piscina hacen mucha actividad variada todos los días.
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Melissa

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Came here with the girls <3 and had so much fun here. All inclusive so i had a nice time at the pool bar and would have drinks at the beach. Enjoyed the snacks here that had my fav jicama y cucumbers wouldve been nice if they had tajin as a spice option. I enjoyed breakfast the most :) had a diverse selection of the sweet bread. Ate conchas cookies and orejas. I also really liked eating the chilaciles they made with salsa verde. They had a omelette bar and pancake waffle french toast bar. My cousin mentioned the orange juice taste like sunny d. it did have a sweet taste i just got cafe con leche. We also reserved dinner at one of their restaurants, some restaurant had openings and some didnt but we picked what worked for us. The restaurant by the pool and the food was interesting. Shoutout to our waiter Jonathan who helped recommend food for us and not order the same food together. He was really funny and sweet. The churros were so good ate some with the ice cream they had. Would see daily activities by the pool area which was cute. Saw a live violin performance! By the other pool area which had the jacuzzi’s. The staff was nice :3 shoutout to all the maintenance crew who make the resort so beautiful and service workers make us feel comfortable. Overall a good first time budget friendly resort ! It was my first time in cancun and a good home during my stay. Public transportation is close by
2024 年 5 月に 3 泊滞在

8/10 (良い)

DAVID

カップルで旅行
良かった点 : 清潔度
Comida gran variedad 💯, atención al cliente muy buena excepto un hombre que la primera 2 cenas nos atendió bien y le di buena propina, ya la siguiente cena como que me debía un millón de pesos, no nos quiso ver, traté de saludarlo y no nomas volteo al otro lado, y así eran todas la cena de ahí en adelante, mal servicio 👎👎👎😡😡😡😡
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Jelsy Vergara

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Falta más rampas para carriolas y discapacidad
2024 年 4 月に 4 泊滞在

6/10 (普通)

Vakhtangi

良かった点 : 清潔度、スタッフとサービス、設備とサービス
its all right hotel but price is to expensive. in this price we could get better vacation in other countries.
2024 年 4 月に 6 泊滞在

10/10 (非常に良い)

Joella Gnonneo

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice, kids friendly, food is good, staff is nice. No comply
2024 年 4 月に 5 泊滞在

10/10 (非常に良い)

Nancy E

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
To many stairs
2024 年 4 月に 6 泊滞在

4/10 (不満)

Talon

家族旅行
良かった点 : スタッフとサービス
Property was decent, pools were decent, staff was great. Room was small and extremely noisy hearing every car that passed and music from rooms 2-3 down that weren’t even blasting it. AC was not working the entire first day. They called staff and they responded promptly but spent 60 minutes in my room at 9:00 P.M. trying to fix it while my family was going to bed, continued to have issues throughout the stay. Food was similar at every restaurant despite being “different”. Again, staff was awesome, but overall experience was just okay, and doesn’t compare to other all inclusive resorts I’ve stayed at.
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Brenda ilse

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente servicio la playa muy bonita sin problemas regreso
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Fatima

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was our second time staying at Royal Solaris. We enjoyed everything about it the staff is amazing here, my kids loved the mini club and ladies there were very friendly overall if you are looking for a nice vacation in Cancun where kids and adults can enjoy them selves pick Royal Solaris you wont regret it. We will definitely come back here again.
2024 年 4 月に 5 泊滞在

2/10 (非常に不満)

Gabriela Lissett Nunez

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was horrible very very rude I hate that place
2024 年 4 月に 5 泊滞在

8/10 (良い)

Rachel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在

6/10 (普通)

Sudip

家族旅行
We have stayed last year as well to celebrate our 10th Anniversary and we loved it. As such we went that year as well to celebrate our Anniversary. But compare to last year hotel standard has dropped quite significantly which we noticed as we can clearly find the differences. Room: We stayed for 6 nights. Linen provided were old and had some marks on it. When unaddressed housekeeping staff they didn’t changed it as I belive they didn’t understand as they don’t speak English. Mini fridge should have been replenished everyday. Mini fridge consists of few soft drinks and 2 beers. We may have had 2 beers out of 6 days but that doesn’t mean they will not add beers in the mini fridge if we are not drinking them and even water bottles. I called reception and she mentioned that someone will come and replenished but it never happened. Stand if service has gone down quite low. Food: I belive the quality of chef and quality of food has deteriote significantly. During breakfast time chef use to use fresh mushrooms and not canned mushrooms compare to last year. Choices of food has gone down. Requested for bacon but server mentioned they ran out of it. We went to live counter for omelette. I am sure the chef is trainee and we requested to have peppers, onions, mushrooms, spinach on the omelette. I couldn’t belive in my eyes the chef just put everything on the pan and not even 30 secs he put all the required veggies on the omelette.Veggies were raw and uncooked. Overall not satisfying.
2024 年 4 月に 6 泊滞在

8/10 (良い)

Gurdeep Singh

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 6 泊滞在

10/10 (非常に良い)

Brendy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
nice family area
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Purbita Saha

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean, beautiful and accessible.
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Angelica

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Love it!
2024 年 2 月に 3 泊滞在

8/10 (良い)

Danna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Muy padre
2024 年 4 月に 5 泊滞在

10/10 (非常に良い)

Maria、Justice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在

6/10 (普通)

Fatima

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
If you're not picky on food, this is a great property with amazing views.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Maria Katrina N

小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent stay!
2024 年 4 月に 6 泊滞在

8/10 (良い)

Lazar

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was great in the hotel, except that the door card was often blocked and we had to go to the reception for renewal, but the taxi drivers at the airport are very rude and extremely expensive. I don't like the fact that there is no organized transportation to the hotel and back, but you need extra you pay. From the airport to the Royal Solarius Hotel In just 10 minutes 85 USD. That's very bad
2024 年 4 月に 7 泊滞在

6/10 (普通)

Olivia

カップルで旅行
良かった点 : スタッフとサービス
Overall good experience
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Maximina

2024 年 1 月に 4 泊滞在

10/10 (非常に良い)

Antonio

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good food. Much better than usual for a all inclusive
2024 年 4 月に 3 泊滞在

6/10 (普通)

Bijeeta BhiochhiBhoya

2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Marites

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 6 泊滞在

10/10 (非常に良い)

Sara

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff are really friendly and helpful. The hotel is great and clean. A lot of variety of food and drink. Overall really good experience.
2024 年 4 月に 7 泊滞在

8/10 (良い)

julissa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Heriberto、San Luis Potosí

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Los servicios y la atención
2024 年 4 月に 3 泊滞在
Servicio al Huésped.からの返信 (投稿日 : 2024 年 4 月 15 日)
Estimado HeribertoGracias por su amable calificación de su estancia con nosotros en Royal Solaris Cancún.Nos alegra saber que su experiencia fue sumamente placentera y que el servicio experimentado fue de su total agrado.Agradecemos mucho su confianza y también esperamos tener la oportunidad de recibirle nuevamente.Saludos Cordiales .

10/10 (非常に良い)

Catherine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Les repas sont vraiment bons grâce à des stands qui réalisent les plats à la demande. Chambres très bien insonorisés Équipements enfants parfaits Par contre musique très forte autour de la piscine, heureusement c’est tranquille sur la plage. Pas de souci pour avoir un transat, mais ils sont collés les uns aux autres sans aucun espace Nous avons passé un excellent séjour en famille. Prix élevé pour une personne nous ayant rejoint en cours de séjour et partageant une de nos chambres, presque aussi cher que notre séjour comprenant le billet d’avion de France.
2024 年 4 月に 7 泊滞在

6/10 (普通)

David R、Hebron

家族旅行
良かった点 : 清潔度、スタッフとサービス
First, the not so great. Food was very subpar. Buffet was small with limited options along with a menu that seemed to repeat continuously. This was true for all dining times. Also, it was very difficult to make reservations for the reservations only restaurants using the app as dates and times were always full. This was true even when viewing 2-3 days out. Food was average at best at these venues. Room service was prompt but again food quality and selection were just bad. On the bright side, service at the Pool Bar and the Lobby Bar was really good. Friendly and fast with ice cold beer on tap. Every employee we met was extremely friendly and made us feel welcome. Our housekeeper, servers, and bartenders were really on it. Never struggled to find chairs at the pool or beach and we had lots of fun in the sun. Our kids (11 year old twins) made friends with others and enjoyed their time playing in the pool. Nightly entertainment was really good and made better with drinks from the Lobby Bar. Made it to Isla Mujeres again which did not disappoint. Playa Norte was beautiful as always. When we ventured off property, we traveled using Uber. Fastest pick up service of anywhere I’ve ever visited along with the most affordable fares. Highly recommended. Traveler tip: watch your bill/receipts for every purchase. We had had a cashier at Oxxo (near hotel), a salesman for Ultramar ferry tickets (on-site), and a server at Wolfgang Puck’s (airport) try to overcharge us.
2024 年 4 月に 7 泊滞在
Customer Service.からの返信 (投稿日 : 2024 年 4 月 14 日)
Dear David RWe appreciate your comments about your recent stay at our property.We regret not having met your expectations with our services, we appreciate your comments and immediate corrective measures were taken where necessary, we have shared your comments with the different areas to continue working on improving our services.Cordially.

10/10 (非常に良い)

Saruul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Customer Service.からの返信 (投稿日 : 2024 年 4 月 14 日)
Dear SaruulThank you for your kind rating of your stay with us at Royal Solaris Cancún.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

8/10 (良い)

Nazanin、Ottawa

良かった点 : スタッフとサービス
2024 年 4 月に 7 泊滞在
Customer Service.からの返信 (投稿日 : 2024 年 4 月 14 日)
Dear NazaninThank you for your kind rating of your stay with us at Royal Solaris Cancún.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

6/10 (普通)

Hillary

家族旅行
良かった点 : 清潔度、設備とサービス
I can honestly say i had my hopes a little too high with the place. The food was very low in quality i almost felt like a dog :( i didnt eat much during my stay here because almost everything had little no flavor or just didnt look appetizing. I ate fruit when it looked clean. Everything tasted like the air (if you stayed here you know what i mean) its like we were eating week old food. The staff was lovely but some of them were treating customers who were not hispanic poorly compared to the Spanish speaking ones
2024 年 4 月に 3 泊滞在
Customer Service.からの返信 (投稿日 : 2024 年 4 月 14 日)
Dear HillaryWe are very sorry to hear about all the disappointments you had during your stay. On behalf of all the staff I wish to offer you a sincere apology for the failure in our service.Make sure that we use all the comments we receive from our guests as a guide to improve our services in the areas where we need more work, we will reinforce these issues with the areas involved.Sincerely.

6/10 (普通)

Julio

気になった点 : スタッフとサービス
The property is nice the rooms are clean but the food does not have a great variety for my opinion and make sure you make dinner reservations ahead of time. You can only make one dinner reservation at a time but if don’t do this you will not be able to eat a the nicer restaurants.
2024 年 1 月に 3 泊滞在
Customer Service.からの返信 (投稿日 : 2024 年 4 月 14 日)
Dear JulioYour feedback is of great importance to us, as it helps us create strategies that will help us improve each and every day the service we offer our guests. Coming soos we have big renovation plans for our rooms. We agree that there is always room for improvement and your suggestions are very much appreciated. We hope to see you again to improve your perception.Best Regards.

8/10 (良い)

Jitenbhai

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good resort to stay with kids. Great pool activities throughout the day. Food is also good and have different menu items In buffet. Over all really good. Pool side Pizza was the best for us.
2024 年 3 月に 7 泊滞在
Customer Service.からの返信 (投稿日 : 2024 年 4 月 5 日)
Dear JitenbhaiThank you for your kind rating of your stay with us.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

6/10 (普通)

Amarelys J

家族旅行
良かった点 : 清潔度
I liked the location near the airport but I did not like the food at the buffet, very poor quality, and the restaurant’s options very limited. They only allowed 1 reservation at the time, sometimes they had no availability.
2024 年 3 月に 4 泊滞在
Customer Service.からの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Amarelys JThank you for sharing with us your experience about your recent stay.Your opinion is of great importance to us, as it helps us create strategies for continuous improvement every day in the service we offer to our guests. We appreciate your observations. We will work to improve these services. We apologize for this situation.We hope to welcome you again soon!Best Regards.

10/10 (非常に良い)

Brian Hans

良かった点 : スタッフとサービス
2024 年 3 月に 3 泊滞在
Customer Service.からの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Brian HansThank you for your kind rating of your stay with us at Royal Solaris Cancún.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

8/10 (良い)

Tanya

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
The staff was friendly and environment was enjoyable. The food and drinks were great. I would stay at the hotel again. Explain more about the different amenities offered.
2024 年 3 月に 3 泊滞在
Customer Service.からの返信 (投稿日 : 2024 年 4 月 5 日)
Dear TanyaThank you for your kind rating of your stay with us.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

4/10 (不満)

Sarah

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Reservations for dinner were extremely challenging to get. We were told to wake up at midnight each night to book something for the next night. You could hear everyone in the halls and in rooms on each side of you through the walls and doors. There was no balcony to outside. The entertainment was at an indoor theater that lacked ambiance and had limited seating. Finding seats around the pool was challenging unless you got up at 6-7am to set towels out. Meals were not impressive at the buffet.. it was challenging to even be served a coffee in the morning. On the upsides, the views of the ocean were pretty. Bogavante was a nice beach side restaurant that served good food (we were only able to eat dinner there once), and Nancy who waited drinks by the pool area was a gem and a joy to see each day.
2024 年 3 月に 7 泊滞在
Customer Service.からの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Sarah Thank you for taking the time to share your comments regarding your recent stay.We are deeply sorry to hear of the inconvenience you experienced during your stay with us, please accept our apologies as this is not the service we strive to provide. Thank you very much for bringing these issues to our attention. We have made a detailed report of your comments and sent them to the appropriate areas to improve the aspects you mentioned and ensure that these situations do not occur again in the future. We will continue to work to improve in all areas and we really appreciate your feedback.Cordially.

8/10 (良い)

Ping

2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Marnie

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Best place for families and food lovers
2024 年 3 月に 7 泊滞在
Customer Service.からの返信 (投稿日 : 2024 年 4 月 5 日)
Dear MarnieThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

10/10 (非常に良い)

Bridget

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Customer Service.からの返信 (投稿日 : 2024 年 4 月 5 日)
Dear BridgetThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.