航空写真

ムーン パレス カンクン - オールインクルーシブの口コミ

4.5 out of 5
ムーン パレス カンクン - オールインクルーシブ
Carretera Cancun-Chetumal Km. 340, Cancun, QROO

口コミ

8.0

とても良い

評価 10 - 2392 件の口コミ中 1266 件が非常に良い" "
評価 8 - 2392 件の口コミ中 460 件が良い" "
評価 6 - 2392 件の口コミ中 276 件が普通" "
評価 4 - 2392 件の口コミ中 177 件が不満" "
評価 2 - 2392 件の口コミ中 213 件が非常に不満" "

8.8/10

清潔度

8.6/10

スタッフとサービス

8.6/10

設備とサービス

8.6/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

KO

2023 年 10 月に 4 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2023 年 10 月 10 日)
Dear Ko;Thank you for choosing us, it was a pleasure to welcome you at Moon Palace Cancun.We remain at your service.Best regards,

8/10 (良い)

Jeff Fawn

カップルで旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
this has nothing to do with Moon Palace but when the plane landed it was 3 hours to get through customs, wait for luggage and get transportation
2024 年 5 月に 6 泊滞在

10/10 (非常に良い)

Brandon Mueller

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The food was much better than many other all inclusive resorts. It was clean and felt safe. The pools are endless!
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Naujawa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My family & I really enjoyed ourselves we’ll definitely be back this year 10 out 10
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Luis

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
EXCELENTE HOTEL VOLVERIA A REGRESAR
2024 年 5 月に 2 泊滞在

8/10 (良い)

Adib

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Food ok
2024 年 5 月に 4 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Adib,Thank you for making it Moon Place Cancun. We appreciate you sharing your feedback on your stay. We are pleased to hear that you found the food ok. It was a pleasure having you stay here with us and we hope to welcome you back.Best Regards

10/10 (非常に良い)

Mauricio

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cecilia was excellent made our stay very comfortable and was helpful with any question we had.
2024 年 5 月に 3 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 27 日)
Hello Mauricio,Thank you for choosing Moon Palace Cancun as your vacation resort. We are happy to receive your feedback, and to learn that Cecilia made your stay even better. We will commend here for her great service. We are happy to have had you here with us, and we look forward to welcome you back soon.Sincerely

10/10 (非常に良い)

Julie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The food was top notch and the place was awesome.
2024 年 5 月に 9 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Julie,Thank you for entrusting Moon Palace Cancun to cater to your vacation needs. We are happy to receive your feedback and to learn about your awesome and fulfilling experience. We are glad to hear you enjoyed the top notch food. It was great having you here and we look forward to welcome you back.Sincerely

10/10 (非常に良い)

Octavio

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El hotel está enorme, gran variedad de restaurantes, de actividades para niños y muchas áreas de juegos y albercas, completamente recomendable para familias y atención personalizada x parte de expedia ambassador de Oscar
2024 年 5 月に 6 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 27 日)
Hola Octavio,Gracias por permitir Moon Palace Cancún para satisfacer sus necesidades de vacaciones. Estamos encantados de recibir su opinión y saber que sus expectativas se cumplieron. Estamos especialmente contentos de que haya compartido su recomendación, y para extender elogios a Oscar servicio excepcional. Fue un placer tenerle aquí y esperamos darle la bienvenida de nuevo.Atentamente

10/10 (非常に良い)

Shantel、McDonough

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This resort was a shock to my senses. The Sunrise rooms are standard. We had the family room which is two rooms attached by the door in the middle. We didn’t spend more time on the room but the resort itself was great. The ice cream shops, the golf carts and the staff was great. Drinks were awesome, my kids loved the playroom soooo much they wanted to go before we left the day of. Spa service at the Golf Course was very relaxing and the Awe Princess spa was soooo cuuuttteee. My 4yr old got a facial, mani, pedi and was in a cute little robe. Absolutely looking forward to my next trip back because I didn’t get to do enough.
2024 年 5 月に 3 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Shantel,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are delighted to have welcomed your family and shared in the wonderful and memorable experience. We are especially glad to hear the kids loved the playroom, and you absolutely love the relaxing Awe Spa.It was our pleasure hosting your stay and we look forward to welcome you back soon.Sincerely

10/10 (非常に良い)

Lorena

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The moon palace sunrise was excellent. Food and service were the best. Only thing I would add is elevators to the second and third floors. Other than that our whole experience was 5 stars.
2024 年 5 月に 3 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Lorena,Fantastic. Thank you for sharing you wonderful feedback. We appreciate you telling us about the food and excellent service.It was a pleasure having you are we are looking forward to welcome you back.Best Regards

10/10 (非常に良い)

Kathleen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place family oriented super recommend
2024 年 5 月に 2 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello Kathleen,Thank you for sharing your great review. We are happy to receive your valuable recommendation. It was a pleasure hosting your stay and we look forward to welcome you back.Sincerely

10/10 (非常に良い)

Corona

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We enjoyed our stay.
2024 年 3 月に 4 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Corona,Great!We are happy you have shared your feedback and tell us your expectations were met. It was a pleasure hosting your vacation, and we look forward to having you back.Sincerely

8/10 (良い)

Vikram

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 23 日)
Hello Vikram,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your 4/5 ratings. It was a pleasure hosting your stay and we hope to welcome you back.Sincerely

10/10 (非常に良い)

Jesus

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great experience
2024 年 5 月に 5 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Jesus,Amazing!Thank you for sharing your feedback.We are glad to hear it was a great experience, and we cant wait to welcome you back.Best Regards

8/10 (良い)

Naeem

家族旅行
Bbhh
2024 年 5 月に 4 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello Naeem,Thank you for sharing your 4/5 ratings. We do hope you had a fulfilling experience and we hope to welcome you back.Sincerely

10/10 (非常に良い)

Henrique

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay, loving team, absolutely everyone welcoming and respectful.
2024 年 5 月に 3 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Henrique,Amazing!Thank you for choosing to vacation here with us. We are delighted you have share your feedback , and highlighted the outstanding service we provide. It has been our pleasure hosting your stay and we look forward to welcome you back.Sincerely

10/10 (非常に良い)

MAURICIO VOLTAMAD

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
todo excelente
2024 年 5 月に 2 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 21 日)
Salve MAURICIO VOLTAMAD,Eccellente!Siamo lieti che abbia condiviso la sua recensione, e siamo ancora più felici di sapere che tutto è andato bene. È stato un piacere partecipare a questa esperienza e non vediamo l'ora di darvi il benvenuto di nuovo.Cordiali saluti

10/10 (非常に良い)

Karla

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo excelente, el servicio muy bien!!
2024 年 5 月に 1 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 24 日)
Hola Karla,Frantastic. Es un placer contribuir a su experiencia, y escuchar que fue una estancia satisfactoria. Esperamos tenerte de vuelta.Atentamente

10/10 (非常に良い)

Salvador Borja

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El trato VIP por pertenecer a Expedia fue excepcional.
2024 年 5 月に 3 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 20 日)
Hola Salvadora,Gracias por elegir vacacionar con nosotros aquí en Moon Palace Cancún. Estamos encantados de saber que apreció el tratamiento VIP. Fue un placer hospedar su estancia y esperamos su próxima visita.Saludos cordiales

10/10 (非常に良い)

Katherine、Round Rock

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was great and had shuttle service to go throughout the property as it is a large place! I do wish there was more shopping and maybe some vendors since we couldn't leave the hotel it would have been nice to be able to do some more local shopping. The resort credits weren't great but a perk to those doing excursions!
2024 年 5 月に 3 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Katherine,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate your valuable feedback from your recent stay. We are happy to hear it was a good stay, so too we appreciate your recommendations. Kindly note that guest can leave the resort to their desire. We do not confine anyone to staying on property, though they leave at their own risk. Kindly note that we do have excursions that included shopping should one wants to do a little local shopping.It was a pleasure having you here and we look forward to welcome you back.Sincerely

10/10 (非常に良い)

Miguel Angel Garcia、Pasadena

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything on the hotel was perfect love it
2024 年 5 月に 4 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Miguel,Fantastic!Thank you for sharing your feedback. We are happy to have been apart of this experience. It was our pleasure hosting your stay and we look forward to welcome you back.Kindest Regards

10/10 (非常に良い)

Federico

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fue una gran experiencia. Todo el personal muy amable y atento. Especial agradecimiento a Oscar en el lobby con Expedia que todos los dias estuvo muy pendiente de nosotros. Tambien el personal del playroom Valeria, Avril, Fernanda, Cecilia y las otras señoritas de Sunrise quien con mucha pasiencia, mucha amabilidad y atencion cuidaron de nuestro hijo
2024 年 5 月に 5 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 20 日)
Querido Federico,Gracias por elegir pasar sus vacaciones con nosotros aquí en Moon Palace Cancún. Apreciamos sus valiosos comentarios sobre su reciente estancia. Nos alegra saber que el personal fue excepcional y le brindó un servicio sobresaliente. Los felicitaremos a todos por su gran trabajo. Fue un placer tenerlo aquí y esperamos darle la bienvenida de nuevo.Atentamente

10/10 (非常に良い)

Fernando

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo exelente . Lo q no megusto es su personal de ventas insisten mucho tenia q salir al aeropuerto y fue fastidioso desaserme de el
2024 年 5 月に 4 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 20 日)
Hola Fernando,Agradecemos tus comentarios sobre tu reciente estancia. Fue un placer tenerle de vacaciones con nosotros, y nos alegra saber que fue una estancia excelente. Sin embargo, lamentamos oír que el personal de ventas era difícil de escapar. Esperamos que no haya sido un inconveniente. También hemos compartido sus comentarios con el equipo, para que puedan ser más considerados con nuestros valiosos huéspedes.Esperamos volver a darle la bienvenida.Saludos cordiales

10/10 (非常に良い)

Sherry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great time, but the room was not all that, we paid a extra 1000 for up grade
2024 年 5 月に 5 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Sherry,Fantastic!We appreciate you sharing your review to tell us about your wonderful experience here. We are glad to receive your feedback tell us about your stay, and to learn we have met your expectations. We are sorry to hear that you were not pleased with the initial room , however upgraded for a better experience. It was a pleasure hosting your vacation, and we look forward to your next stay.Sincerely

8/10 (良い)

Dulce

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me encantó las instalaciones el servicio de alta calidad muy atentos amables aunque al final me enfermé pero la pasé bien
2024 年 5 月に 1 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 20 日)
Querida Dulce,Gracias por elegir pasar sus vacaciones con nosotros. Apreciamos que comparta su opinión para contarnos sobre su estancia. Sentimos que se haya puesto enferma, pero esperamos que se haya recuperado completamente. Estamos muy contentos de saber que tuvo un tiempo maravilloso, especialmente con el personal cálido y amable y el servicio agradable que proporcionaron. Esperamos poder darle la bienvenida de nuevo.Atentamente

8/10 (良い)

Kim E、Peabody

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A beautiful resort. I'm very happy we chose this one. Suggestions: > more sundress options in the gift shop. :) > a way to signal for a golf cart on the app. It was a wonderful vacation!!!
2024 年 5 月に 5 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Kim E,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate your valuable feedback from your stay. We welcome your suggestions , and have shared them with the respective department.It was a pleasure hosting your stay and we do hope to welcome you back.Sincerely

6/10 (普通)

Om

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Poor access for strollers. Had to walk around a lot to get into the main building with strollers due to lack of elevators. Vegetation options in buffet were limited.
2024 年 5 月に 4 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Om,Thank you for choosing to vacation here with us at Moon Palace Cancun. We appreciate your valuable feedback from your recent stay. We are sorry if you were inconvenience moving around with a stroller. I have shared your feedback with the team to inform them of your experience. We have noted too your feedback on vegetarian options.We do hope outside of these, you had a wonderful time. We hope to welcome you back to an even better experience.Best Regards

10/10 (非常に良い)

YEHIA A

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Yehia,Thank you for sharing your 5 stars ratings. We do appreciate your feedback, we hope you had a good experience and we hope to welcome you back.Sincerely

10/10 (非常に良い)

Eduardo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy bonito lugar
2024 年 5 月に 5 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 16 日)
Hola Eduardo,Gracias por elegir pasar sus vacaciones aquí con nosotros. Le agradecemos que comparta su recomendación. Fue un placer acoger su estancia, y esperamos poder darle la bienvenida de nuevo.Atentamente

10/10 (非常に良い)

Yuan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Buffet is great!
2024 年 5 月に 1 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Yuan,Thank you for choosing Moon Palace Cancun as your destination resort. We are happy to receive your review and to hear about your experience. We are glad to hear the buffet was pleasing and you liked it. We are pleased to have had you and to have been apart of this experience. We look forward to welcome you back.Sincerely

6/10 (普通)

Patricia Lynn、Fort Madison

2024 年 3 月に 5 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Patricia Lynn,Thank you for choosing yo vacation with us here at Moon Palace Cancun. We would like to thank you for sharing your ratings. We do however would like to here more about your experience and how we could have created a more memorable experience for you. We are therefore inviting you to write to us and tell us more about your stay. We look forward to hearing from you.Sincerely

8/10 (良い)

Miguel

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing place and very good servixe
2024 年 5 月に 3 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Miguel,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are happy to hear you like the facility and appreciated the wonderful service. It was a pleasure having you here and we hope to welcome you back.Sincerely

2/10 (非常に不満)

Maereaner

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
The property had toilets that was backed up as well and the sink was leaking in my room the whole 3 day stay.
2024 年 5 月に 3 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Maereaner,Thank you for taking the time to share your valuable feedback. We have noted your feedback and shared it with the relevant department. We would sincerely like to apologize for any inconveniences caused during your stay. We following up with your feedback to improve the experience for all our valued guests.Sincerely

4/10 (不満)

Richard

小さなお子様連れの家族旅行, グループ旅行
気になった点 : 設備とサービス
The game room to keep the kids occupied was great and the swimming pool was nice, but the rooms smell real bad and the beds were suppose to be two queens and they were full size. Line two adults for in a full bed. Don’t fall for the credits they give you. They are worthless.
2024 年 5 月に 5 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Richard,Thank you for choosing to vacation here with us at Moon Palace Cancun. We appreciate you sharing your feedback on your recent stay. We are grateful that you have share your valuable feedback with your likes and dissatisfaction with us. We have noted same and shared with the respective department for their knowledge and attention. We do apologize for any inconveniences that may have resulted. It was our pleasure welcoming you to our resort and we do hope we can welcome you back for a greater experience.Sincerely

10/10 (非常に良い)

Sheela Saranya

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great Experience & Hospitality ! We will do this again!!
2024 年 5 月に 5 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Sheela,Thank you for entrusting us to cater to your vacation needs. We are happy to receive your 5/5 ratings and your valuable comment. It was a pleasure having you here and we look forward to welcome you back.Sincerely

6/10 (普通)

Kayla

家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
Rooms were very small, didn’t refill mini bar. We called twice for refills with liquor and drinks…nothing. Didn’t pick up room service plates for a couple days. Fridge had flooded the floor twice. Bar service was great and very attentive and along with waiters and waitresses. We did the tour when we got there to get credits and the water park. Definitely not worth the 1.5 hours. Buffet wasn’t very good and the waterpark was extremely over played along with the very silly voucher credits that are placed on your account. Nothing good it’s all pre-selected for you. Pool and overall vibe outside was great and had entertainment outside.
2024 年 5 月に 5 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Kayla,Thank you for choosing to vacation with us here at Moon Palace Cancun.We appreciate you taking the time to tell us about your experience. We sincerely apologize and do hope that that was not significant inconveniences as a result. Kindly not I have shared your feedback with the team to inform then of your experience and to do the necessary follow up. We do hope we can welcome you back for a more fulfilling stay.Sincerely

10/10 (非常に良い)

Eric

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The only complaint was the upselling upon arrival at front desk. Everything else was phenomenal.
2024 年 5 月に 4 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Eric,Thank you for choosing to vacation here with us. We are delighted that you have shared your 5/5 ratings and told us about your experience.We are sorry to hear that the sales presentation was your only offset. We sincerely apologize for this, and in an effort to create a memorable experience for all, I have shared your feedback with the relevant department.Sincerely

8/10 (良い)

Bianca

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good property for Family vacation
2024 年 5 月に 5 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Bianca,Thank you for taking the time to share your feedback on your recent stay. It was our pleasure hosting you and meeting your expectations. We are honored to to be apart of you vacation and to provide a fulfilling stay. We look forward to your next visit.Sincerely

10/10 (非常に良い)

Louis

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2024 年 5 月に 1 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Louis,Awesome!Thank you for sharing your feedback from your recent stay. We are happy to have met your expectations and to have been apart of the magical stay.We do look forward to welcoming you back.Best Regards

10/10 (非常に良い)

cynthia、phoenix

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All the employees are outstanding, from Beatriz who helped me in so many ways, Maria who scheduled our tee times, which was wonderful. Lydia who scheduled our MOMO reservation. The Chef Jeff who had our fresh fish that we caught in the morning, cooked delish that evening. We had a swim up room, which was wonderful, no guests saving lounges, easy access to pool. To all the staff who brought us a bday cake for my husband, meat trays and champagne. I want to mention the operators who answer all our calls, patiently, and the many golf carts who picked us up numerous times, took us to dinner, brought us to golf on time. They were so pleasant. The restaurant staff who worked so hard making our stay at breakfast, lunch and dinner so memorable. The greeters placing us by the window. And I do not understand any complaints on the food. OMG the buffet had everything, and so much flavor and diversity. We ate at the Japan rest, the chef was so entertaining, and the food delish. We also ate at the Brazilian at the nuzic,the fresh salad, and we tasted all the favorable meats, so much fun. We played 5 rounds of golf. Our credits paid for two rounds of golf for two of us. We played two twilight. We had over a 1200 resort credits. We also brought our own clubs and balls. They wont let me site the price we paid for taxes and fees. The greens are in great shape. Beautiful room. I've been to Cancun 6xs this is our 1st here.
2024 年 4 月に 4 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Cynthia,Thank you for finally choosing to vacation with us and choosing to experience The Palace life. We are happy to hear that it was a fantastic experience, and your expectations were met with the addition of the warm and friendly service. We are happy to have had you here with us and we are delighted to hear how much you appreciate golfing and the advantage of using your resort credits. Thank you again for choosing to vacation with us and we are looking forward to welcome you back.Best Regards

10/10 (非常に良い)

Juan Manuel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
La atención del personal, muy atentos y amables,
2024 年 4 月に 4 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Juan,Fantastic!We are delighted to receive you 5/5 RATINGS. We are happy to hear the staff made your stay exceptional. It was a pleasure been apart of the memorable stay, and we cant wait to welcome you back.Sincerely

8/10 (良い)

Dhvani

家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The resort was good. Very clean . Mostly friendly staff. Except one experience with golf cart driver who was very rude. Struggled with food options though. If I have not attended whole membership selling presentation for grand palace, I do not think so we would had many good food options. Sunrise it self does not have good food options. For some reason out of our 5 day stay- Gandola that had the good food was closed 2 days ☹️☹️☹️ And the other buffet was over crowded even in the off season. Everything closes at 11, and after that you literally will not be able to find anything to eat or snack with your drinks . Pool side comfort options was also not too many. Pizza Hut, but very limited timing. The resort or self was good, but time restrictions was just a killer.
2024 年 5 月に 2 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Dhvani,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are please that you have shared your valuable feedback with us. We are sorry to hear your expectations were not fully met. Most restaurants do close at 11 pm, but just, FYI, who do have 24 room service, and the coffee shop that is also 24 hours. It was our pleasure having you here with us and we look forward to welcome you back.Sincerely

10/10 (非常に良い)

rajdeep

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 11 日)
Hello Rahdeep,Thank you for sharing your 5 stars ratings. We appreciate your feedback, and we hope you had a marvelous time. It was a pleasure hosting your stay and we hope to welcome you back.Sincerely

10/10 (非常に良い)

Sathya

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The service was outstanding in every aspect.Lots of activities for all age groups
2024 年 5 月に 4 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Sathya,Thank you for entrusting Moon Palace Cancun to cater to your vacation needs. We are happy to hear your expectations were met, with the outstanding and exceptional service so too the many activities options. It was a pleasure hosting your stay and we look forward to welcome you back.Best Regards

8/10 (良い)

Alejandro

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo iba bien, pero en la entrega de habitación hubo demora, y hacen su presentación de venta de membresia que demora casi 3 horas pero dan un beneficio de estancia para disfrutar de sus instalaciones hasta la noche. PERO ES UN GRAN HOTEL excelente atención, comida y servicio.
2024 年 5 月に 1 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 6 日)
Estimado Alejandro,Gracias por elegir pasar sus vacaciones con nosotros aquí en Moon Palace Cancún. Estamos encantados de haberle tenido aquí con nosotros. Apreciamos que se haya tomado el tiempo para compartir su experiencia. Lamentamos saber que hubo un retraso en la entrega de su habitación. Nos disculpamos sinceramente y esperamos que no hubo inconvenientes como resultado. Tenga en cuenta que he compartido su comentario con el departamento correspondiente para informarles de su experiencia y trabajar para ofrecer la mejor experiencia para ustedes nuestros valiosos huéspedes. Esperamos poder darle la bienvenida de nuevo para una estancia más satisfactoria.Saludos cordiales

2/10 (非常に不満)

Anthony Alexander

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 7 日)
Hello Anthony,Thank you for taking the time to share your ratings. We would like to hear more about your experience, and how we could have made it outstanding. We are inviting you to write to us and tell us about your experience. We look forward to hearing from you.Best Regards

6/10 (普通)

Kimberly

気になった点 : 施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 7 日)
Hello Kimberly,Thank you for choosing to vacation here with us at Moon Palace Cancun. We appreciate you taking the time to share your ratings from you stay. We would like to hear more about your stay, in order for us to improve our service. We are inviting you to write to us and tell us about your experience. We look forward to hearing from you.Sincerely

10/10 (非常に良い)

Carlos

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El servicio y la calidad del Resorts muy buenas altamente recomendable
2024 年 4 月に 4 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 6 日)
Hola Carlos,Gracias por elegir vacacionar con nosotros aqui en Moon Palace Cancun. Apreciamos que comparta sus excelentes comentarios y su recomendación. Estamos encantados de haber sido anfitriones de sus vacaciones y esperamos darle la bienvenida de nuevo.Atentamente

8/10 (良い)

SAUL

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Súper padre
2024 年 4 月に 2 泊滞在
Moon Palace Cancunからの返信 (投稿日 : 2024 年 5 月 6 日)
Hola Saul,Le agradecemos que comparta sus valoraciones de 4/5. Esperamos que haya tenido una magnífica estancia y esperamos darle la bienvenida de nuevo.Atentamente