At the start of our visit, the resort was good! When we arrived, the staff was very nice. The bartenders and housekeeping staff were amazing. We booked an excursion there and the rep was very helpful and kind. The elevators, one was down a lot. Our room was cleaned every day but we did have to ask for wash clothes. not all restaurants were opened, so it was as hard to find a place to eat. The experience we had when there was a medical emergency is what left a bad taste in my mouth and the staff was less than sympathetic. My husband ended being taken to a hospital for a life threatening infection. My husband did break the toilet tank cover due to falling in the bathroom which I understand we are responsible for and was willing to pay and take accountability for it. But they charged us $100 for that and $35 to sweep up the floor in the bathroom that had little remnants on the floor. In addition, we need the sheets changed due to my husband being sick and they charged us $35. It’s not the charges that got to me, it was that in order for my husband to be taken to the hospital, I had to pay the $160 before we could leave. There was no empathy, no compassion, not sympathy for our situation. Rather they stood at the doorway with a credit card machine! They could have said, don’t worry about it, or we can take of this later, or we have your card on file, we will just bill it there! But no, make sure my dying husband can’t leave until we pay it. My husband is recovering thankfully!!