We traveled with our elderly mother & had requested a room on ground floor with easy access to reception or close to lifts. Our requests were made via Expedia app & email direct to hotel. This was not responded to & we were placed in a room very far from the reception, this made our special trip disappointing as our mother felt uncomfortable with the walk. We were given something to eat as a compensation but we really had to fight for this as we were all so upset our mothers wish to stay in the hotel we used to visit growing up had a taint to it. There is a lot of different in the welcome we got years gone by, the “Irish hospitality & welcome” is non existent. Food ok, cleanliness good, service bad.