The White Hart is in a lovely spot, beside the river and close to the beautiful St Botolph's church, which is well worth a visit. Inside the hotel, there are several different public areas to have a coffee, to read and relax, as well as the more formal dining, breakfast and bar areas , and with riverside tables outside. All of the staff were incredibly well trained and helpful. I had one of a handful of rooms which was hit by an electrical fault late on my last night. The young lady who was duty manager dealt with this in textbook fashion--checking the fuseboard, immediately offering me a different room (I declined as it was late and I just wanted to sleep!), and showing calmness, capability and concern, and a determination to solve the problem. I'm so sorry that I didn't take her name, but she was a shining example of brilliant customer service!