Dear Nobuhiro, Thank you for rating your stay at The Westin Copley Place, Boston. Nothing is more important than your satisfaction, so we are thrilled you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Be Well, Kamal Karibe,Director of Rooms Operations

Dear Nana, thank you for choosing The Westin Copley Place, Boston during your visit to our vibrant city. We appreciate you sharing how much you enjoyed our energizing views and enriching location, and we hope you will stay with us again. Be Well, Cathy Roccoforte Hotel Manager

Dear Cynthia, Thank you for choosing The Westin Copley Place, Boston and sharing your experience. We are glad you liked our spacious accommodations and that our location was convenient for everything you wanted to do on this visit. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Be Well, Elfi FrancisciOperations Excellence Manager

Dear Dalton, Thank you for choosing The Westin Copley Place, Boston, during your visit to our vibrant city. We are thrilled to know you were pleased with our enriching location, friendly associates, and exceptional property. It was a pleasure to host you, and we hope you will stay with us again.Be Well, Elfi FrancisciOperations Excellence Manager

Dear Tom, Thank you for choosing The Westin Copley Place, Boston, for your recent stay. We are glad you enjoyed your time with us. Additionally, we appreciate your comments about pricing and assure you that we take careful consideration to be competitively priced for our area and season. Our goal is to provide all of our guests with exceptional service and amenities; therefore, we regret that we did not meet all of your expectations. Your feedback is essential as we continually focus on advancing our guest experience. We do hope that you will consider returning to allow us the opportunity to provide you with a more enjoyable visit.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Lei, Thank you for taking the time to share your wonderful rating regarding your stay at The Westin Copley Place, Boston. We are happy to know we met all your expectations, and we look forward to welcoming you back very soon.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Anna, Thank you for the generous rating of our hotel. The Westin Copley Place, Boston is energized by welcoming our guests to the area with invigorating accommodations and enriching amenities in one of Boston's most celebrated neighborhoods. It was a pleasure to host you, and we look forward to your return visit. Be Well, Elfi Francisci,Operations Excellence Manager

Dear Brian, Thank you for the generous review of The Westin Copley Place, Boston. We are thrilled to read about your enriching stay and how much you enjoyed our hospitality. We work hard to deliver an exceptional experience for all of our guests, so we celebrate reviews such as yours. It makes us so happy to have exceeded your expectations, and we look forward to welcoming you back on your next visit to Boston.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Marla, Knowing you enjoyed every aspect of your stay at The Westin Copley Place, Boston, is why we do what we do! Thank you for taking the time to leave your generous rating. We look forward to seeing you again whenever your travels bring you back to the area.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Jessica, Thank you for the wonderful review of The Westin Copley Place, Boston. We are thrilled to read about your invigorating stay and how much you enjoyed our thoughtful hospitality. Our associates are dedicated to delivering an excellent experience to all of our guests, and it will be an honor to pass along your compliments. Thank you again, we look forward to welcoming you back on your next visit to the area.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Angela, Thank you for staying with us. We are glad your overall experience was enjoyable; however, we regret not meeting some of your expectations. We appreciate your feedback, and we hope you will revisit us whenever you return to the area.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Taylor, Thank you for the nice rating of our hotel. The Westin Copley Place, Boston. We are pleased you enjoyed your overall time with us, and we hope you will come back to see us soon.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Harry, Thank you for choosing to stay with us and for leaving a positive rating. We're happy to know that you had an overall great experience here at The Westin Copley Place, Boston. We look forward to welcoming you back on your next visit.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Sandra, Thank you for the generous review of our hotel. The Westin Copley Place, Boston is energized by welcoming our guests to the area with invigorating accommodations and enriching amenities in one of Boston's most celebrated neighborhoods. We are pleased you enjoyed your visit, and we hope you will come back to see us soon.Be Well, Elfi Francisci,Operations Excellence Manager

Dear James, Thank you for the outstanding review. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Copley Place, Boston. We look forward to your return and wish you all the best with your future travels.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Jennifer, Thank you for taking the time to share your feedback regarding your stay at The Westin Copley Place, Boston. Your compliments were a pleasure to read, and we enjoy knowing that our associates helped to enhance and optimize your stay. We will share your thoughtful remarks with everyone, and we look forward to welcoming you back very soon.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Akshat, We appreciate you taking the time to leave your rating and are happy if you liked various aspects of your stay. However, we are sorry if we were not at our best. We hope to have another opportunity to welcome you back soon.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Rozalina, Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Anam, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Copley Place, Boston, and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It is also nice to read you loved our great location. Located in Back Bay, we offer travelers the perfect vantage point from which to explore the many attractions in downtown Boston and Copley Square. We hope to see you again soon and wish you all the best with your travels. Be Well, Elfi Francisci,Operations Excellence Manager

Dear Kathaline, Thank you for making The Westin Copley Place, Boston a part of your travel plans. We are pleased that you enjoyed your stay and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It is also nice to read you loved our great location and well-appointed, fresh accommodations featuring our signature Westin Heavenly Bed, as well as the delicious breakfast we offer. We value your business and look forward to welcoming you and your family back soon. Be Well, Elfi Francisci,Operations Excellence Manager

Dear Ana, Thank you for sharing your experience at The Westin Copley Place, Boston with fellow travelers. It is a pleasure to know how much you enjoyed our spacious and comfortable guestrooms. We want each guest to experience a refreshing, meaningful stay, so it is a joy to receive your complimentary feedback. Thank you for choosing our hotel for your visit to the area, and we hope to see you again soon.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Kevin, Thank you for reviewing your stay at The Westin Copley Place, Boston, and for the generous words about our courteous associates and refreshing accommodations. However, we hope you will accept our apologies for the inconvenience with the television in your guestroom. We will address this appropriately, and we appreciate you letting us know. We invite you to revisit the next time you are in the area so we can show our commitment to providing seamless, enriching experiences.Be Well, Elfi Francisci.Operations Excellence Manager

Dear Christianne, Thank you for choosing The Westin Copley Place, Boston during your visit to our vibrant city. Located in Back Bay, we offer travelers the perfect vantage point from which to explore the many attractions in downtown Boston and Copley Square. We appreciate you mentioning our signature Westin Heavenly Bed and devoted associates, and we hope to see you again soon. Be Well, Elfi Francisci,Operations Excellence Manager

Dear Shari, Thank you for posting a review of your stay with us at The Westin Copley Place, Boston. We are thrilled to know our prime location was ideal for you and that you had a pleasant time while you were here. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Antonio, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide a wonderful experience to all of our guests; therefore, we are truly sorry for the inconvenience caused due to the maintenance issue you encountered and that we were unable to fix this to your satisfaction. We also apologize for the way our associates handled these matters and are grateful for your patience. Your feedback is important to us, and we have shared it with the appropriate individuals to improve our services going forward. We hope you will stay with us another time so we can provide you with a much more satisfying visit.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Debbie, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Copley Place, Boston, and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your next visit.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Constantinos, Thank you for the positive rating of our hotel, The Westin Copley Place, Boston. We are pleased you enjoyed your overall stay with us, and we hope you will come back to see us soon.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Hadley, Thank you for choosing to stay with us and for leaving a positive rating. We're glad to know that you had a great experience overall and hope you will choose The Westin Copley Place, Boston, the next time you are in the area.Be Well, Elfi Francisci,Operations Excellence Manager

Thank you for choosing to stay with us! We hope to see you again soon!

Dear Christine, Thank you for reviewing our hotel. While we are glad you were pleased with our location and our team, we apologize for the oversights you encountered regarding our housekeeping service on multiple occasions. We will take suitable action to ensure this is not repeated, and we appreciate your patience. We look forward to your return so that we can provide you with the seamless hospitality we are known for.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Jasmine, Thank you for taking the time to leave your positive rating of your experience at The Westin Copley Place, Boston. We are happy you had a great stay overall and hope you will choose us again on your next visit to the area.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Alan, On behalf of our associates, thank you for the kind rating. We are glad you enjoyed your overall stay with us at The Westin Copley Place, Boston. We appreciate your business and hope to have you visit with us again.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Jennifer, Thank you for staying with us and for reviewing your experience. We are pleased you enjoyed the majority of your stay; however, we regret not meeting all of your expectations. Our parking fee is posted on our website so that our guests can have this information before reserving with us. It was our pleasure accommodating you at The Westin Copley Place, Boston, and we hope to have you revisit the next time you are in the area.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Omar, On behalf of our associates, thank you for the kind rating. We are glad you had a pleasant stay with us. All of us at The Westin Copley Place, Boston, look forward to having you visit with us again.Be Well, Elfi Francisci,Operations Excellence Manager

Dear John, On behalf of our associates, thank you for the kind review. We are thrilled you had a revitalizing experience and that we provided you with everything you needed to enhance your stay. Please come back and see us at The Westin Copley Place, Boston, any time your travels bring you to the area.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Daniel, Thank you for your review. We are truly sorry to hear about the loss of your wife's loved one and deeply apologize for the lack of empathy shown by some of our associates. We are known for our attentive, seamless hospitality, so your interaction with one of our managers comes as a surprise. We understand the distress you both must have felt, and we want to extend our sincerest apologies for the inconvenience this incident caused. Furthermore, we are sorry to hear about your comments about the food and beverage credit offered. We will certainly review this matter internally to understand the situation better and make the necessary improvements. Your feedback is essential to us, and we hope you might reconsider and give us another opportunity to demonstrate the high standards of service we aim to provide. Thank you for sharing your concerns with us.Be Well, Elfi Francisci,Operations Excellence Manager

Thank you for leaving us a review! We hope to see you again soon!

Dear Geraldine, Thank you for choosing to stay with us at The Westin Copley Place, Boston. We are glad to know you were pleased with our well-maintained property and convenient location, as well as our devoted associates. However, we are sorry for the maintenance issue you encountered in your guestroom. We will address this appropriately, and we are grateful for your feedback. Furthermore, we regret your disappointment that complimentary Wi-Fi was not available throughout our hotel. We encourage our guests to participate in our Marriott Bonvoy loyalty program to enjoy exclusive perks which include member-only rates and free internet. We appreciate all of your comments and look forward to seeing you again whenever your travels bring you our way. Be Well, Elfi Francisci,Operations Excellence Manager

Dear Alin, Thank you for choosing The Westin Copley Place, Boston during your visit to our vibrant city. Located in Back Bay, we offer travelers the perfect vantage point from which to explore the many attractions in downtown Boston and Copley Square. We appreciate you sharing how much you enjoyed your stay and our enriching location, and we hope to see you again soon. Be Well, Elfi Francisci,Operations Excellence Manager

Thank you for leaving us a review, we hope to see you again!

Thank you for leaving us a review! We hope to see you again soon!

Dear Robert, Thank you for rating your visit to our hotel. We take feedback such as yours very seriously as we are continually striving to better our guest experience. We hope you will accept our apologies for any issues you had while here, and we would welcome another opportunity to provide you with the perfect stay you deserve. Be Well, Elfi Francisci,Operations Excellence Manager

Dear Teresa, Thank you for choosing The Westin Copley Place, Boston, for your recent stay. We are pleased that we exceeded your expectations. It was our pleasure accommodating you, and we hope to have you revisit the next time you are in the area.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Carmelo, Thank you for the generous rating of our hotel. The Westin Copley Place, Boston is energized by welcoming our guests to the area with invigorating accommodations and enriching amenities in one of Boston's most celebrated neighborhoods. We are pleased you enjoyed your time with us, and we look forward to your return.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Christina, Thank you for taking the time to share about your stay at The Westin Copley Place, Boston. We appreciate your generous rating, and we are pleased we could be a part of enhancing your time with us. We hope we will be your home whenever you are in the area.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Vivian Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Be Well, Elfi Francisci,Operations Excellence Manager

Dear Michael, Thank you for choosing us and for reviewing your stay. We are sorry to learn about any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our hotel website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you. We also apologize for the service issues you encountered with our valet associates and regret not meeting some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope to welcome you back soon.Be Well, Elfi FrancisciOperations Excellence Manager

Dear Philip, Thank you for the kind rating. We hope your overall stay was pleasant. However, we apologize for the wait times with the elevators and for the frustration it caused. During our busiest times, the elevators get a lot of usage. Thank you for your patience and understanding. It was our pleasure hosting you at The Westin Copley Place, Boston; we hope to see you again soon. Be Well, Elfi FrancisciOperations Excellence Manager