屋外プール、サンラウンジャー

ナトラ ビンタン トリビュート ポートフォリオ リゾートの口コミ

5 out of 5
ナトラ ビンタン トリビュート ポートフォリオ リゾート
Jln. Raya Haji Km 1, Treasure Bay, Bintan, Riau Islands

口コミ

8.8

非常に良い

評価 10 - 392 件の口コミ中 191 件が非常に良い" "
評価 8 - 392 件の口コミ中 164 件が良い" "
評価 6 - 392 件の口コミ中 22 件が普通" "
評価 4 - 392 件の口コミ中 7 件が不満" "
評価 2 - 392 件の口コミ中 8 件が非常に不満" "

8.8/10

清潔度

9.4/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

Yuki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Natra Bintan, a Tribute Portfolio Resortからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Yuki, Thank you so much for your fantastic rating! We're thrilled to hear that you had a wonderful experience with us. Regards, Nattra Bintan, a Tribute Portfolio Resort

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 3 泊滞在
The Management からの返信 (投稿日 : 2023 年 8 月 18 日)
Dear Beloved Guest,We would like to thank you for the rating given and we all look forward to welcoming you back to our resort. Please stay in touch through our social media Instagram or Facebook at @natrabintan for the update info and special offers.Warmest regards,The Management

10/10 (非常に良い)

Hiroki

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
good staff!
2023 年 1 月に 1 泊滞在
The Management からの返信 (投稿日 : 2023 年 1 月 28 日)
Dear Hiroki,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

8/10 (良い)

Yuki

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 8 月に 2 泊滞在

8/10 (良い)

SHUHEI

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
プールが海水で暖かくてよい。アトラクションもよい。レストラン一択しいかない。シャワールームが野外で掃除が徹底できない
2022 年 6 月に 1 泊滞在
The Management からの返信 (投稿日 : 2022 年 6 月 17 日)
Dear SHUHEI, Warmest greetings from Natra Bintan, a Tribute Portfolio Resort. Thank you for your review and the rating given to elevate our service and facilities to our beloved guests. We all look forward to welcoming you back again for another better experience with us. Thank you and kind regards, The Management

6/10 (普通)

宿泊されたお客様

2019 年 12 月に 1 泊滞在

8/10 (良い)

Tomonori

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ビンタン島
部屋は、場所によってはレストラン、プールから遠いですが、バギーが走っていて、会えば乗せてくれます。 ラグーンは、複数のホテルが面していて、アクティビティセンターまでは、送迎のバギーもあるので困らないと思います。幼稚園までの子供ぐらいまでならラグーンでも楽しめると思いますが、小学校だと、少し不満かも? あとレストランが一つしか無く、レセプションの隣にありました。シャワー、トイレは部屋の外にある作りでエアコンが無く、昼間の暑い時は、少し辛く感じました。年末に行きましたが雨も降らず、朝晩は比較的涼しく過ごすことができました。ビンタン島自体が、グアム、サイパンみたいに観光地化されてなく、まだまだこれから発展する感じです。 日本人があまり居ない所や、静かな所が良い人には、良い所だと思います。 海外に行き慣れて無い人には、辿り着くまでの移動が、面倒と思います。私は、飛行機でシンガポール、フェリーでビンタン島へ行きました。 物価は、リゾート地のわりには高くは無かったと思います。
2019 年 12 月に 3 泊滞在

8/10 (良い)

Taka-san、日本愛知県

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
従業員はホスピタリティ溢れている。 グランピング気分味わえる。テント内の設備は問題なし。シャワーの温水、水量共にOK。テントのため遮音性は全くなし。隣人ガチャに失敗したら最悪。特に中国人旅行者が多いため、そこを理解した上で泊まるなら問題ない。 ホテル内にある巨大海水プールは最高。家族連れにオススメ。
2019 年 9 月に 4 泊滞在

10/10 (非常に良い)

hidehiko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
家族旅行に最適
グランピング施設は期待以上で素晴らしかった。アクティビティが充実し、スタッフの対応も移動やバーベキューの準備など、いつも笑顔で最高でした。
2019 年 7 月に 3 泊滞在
Galih Gilang Fatahilahからの返信 (投稿日 : 2019 年 9 月 30 日)
Dear Hidehiko It is truly a delight to know that you enjoyed your stay. It matters most to us knowing that our guests have a great experience when staying with us, and we are glad we have achieved it with you during your recent visit. Please do not hesitate to contact us when you have the dates of travel and we look forward to seeing you again soon. Warmest Regards,

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 6 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 4 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 4 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度
スタッフの気遣い、マナーがとてもよい。施設も綺麗。アクティビティーセンターのトイレ便座が汚かったことだけ残念。
2019 年 3 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 3 月に 1 泊滞在

10/10 (非常に良い)

筋肉部長、京都

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
子供が小さかったので、海よりプールのほうが安心できました。スタッフはフレンドリーで、巨大なプールはとても堪能できました。ただ、チェックイン時に説明が多いせいか、1時間もかかってしまったのには疲れました。もっとも前の集団がやたら長かったというのもありますが・・・
2018 年 8 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2018 年 8 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
2018 年 8 月に 3 泊滞在

6/10 (普通)

宿泊されたお客様

2018 年 7 月に 2 泊滞在

8/10 (良い)

Masuo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
ホテル内でゆっくりするには良いと思います。
独立したテントタイプの客室だが、意外と隣のテレビの音が聞こえるなど、遮音効果が低かった。又、リゾート地で近隣にはレストラン等はない。ホテル内で、基本的に何でも揃った。広いラグーン(プール)があり、アトラクションもある。スタッフもフレンドリーな感じで好印象でした。チェックアウト時に、シンガポールドルが使えないのは、残念だった。
2017 年 12 月に 3 泊滞在

10/10 (非常に良い)

Lucero

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really nice tents and great service. The area is very quiet and there aren’t any other dining options other than the hotel, but they will take you to the nearest beach in a free shuttle and there are some options there.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Peter Paul Benedict

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Natra Bintan, a Tribute Portfolio Resortからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Peter Paul, Thank you so much for your fantastic rating! We're thrilled to hear that you had a wonderful experience with us. Regards, Natra Bintan, a Tribute Portfolio Resort

6/10 (普通)

Suda

2024 年 3 月に 2 泊滞在
Natra Bintan, a Tribute Portfolioからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Suda, Thank you for sharing your feedback with us. We appreciate your honesty and would love to learn more about your experience to see how we can improve. Please feel free to reach out to us with any specific suggestions or concerns you may have. Your feedback helps us to continually enhance our services and provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back in the future and earn a higher rating from you. Thank you for choosing our property!Regards, Natra Bintan, a Tribute Portfolio Resort

10/10 (非常に良い)

Yuki

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff is amazing!!
2024 年 3 月に 2 泊滞在
Natra Bintan, a Tribute Portfolioからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Yuki, Thank you for your fantastic rating! We are thrilled to hear your feedback. Regards, Natra Bintan, a Tribute Portfolio

10/10 (非常に良い)

Yeo

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Warm and helpful staff. A great getaway resort over the weekend with family and friends
2024 年 2 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Yeo,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect
Exceptional service. Having stayed in two hotels for this one trip, Natra is indeed the best. Perfect location, excellent service, very family-friendly and good food. Wait for our non-sponsored review at My Happy Grumpies TV on youtube.
2024 年 2 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Valued Guest, We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

10/10 (非常に良い)

Arvin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were very kind and hospitable. They are well trained in terms of managing guests and all our requests. We went when it was off-peak season so the area was very peaceful and quiet. My family and I enjoyed our entire stay. Would definitely come back!
2024 年 1 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear ArvinWe sincerely appreciate you taking the time to provide a review of your recent visit to our Resort, and we are especially grateful for the outstanding rating you gave us.It brings us great joy to hear that your stay with us was excellent, and we highly value your positive feedback about our Resort. Ensuring the comfort of our guests is our top priority, and we take pride in addressing their needs to the best of our ability.Should your travels bring you back to Bintan Island in the near future, please do not hesitate to reach out to us. We would be thrilled to welcome you and your family back to our resort.Warmest regards,The Management

10/10 (非常に良い)

Lin Piah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Camping in luxury
Glamping as convenient as you like. It’s like camping in one’s living room except that it’s wide space near a man made lake with an activities center. Too bad the kid is 3 and so not able to partake all, will be back!
2024 年 1 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Lin Piah,We sincerely appreciate you taking the time to provide a review of your recent visit to our Resort, and we are especially grateful for the outstanding rating you gave us.It brings us great joy to hear that your stay with us was excellent, and we highly value your positive feedback about our Resort. Ensuring the comfort of our guests is our top priority, and we take pride in addressing their needs to the best of our ability.Should your travels bring you back to Bintan Island in the near future, please do not hesitate to reach out to us. We would be thrilled to welcome you and your family back to our resort.Warmest regards,The Management

6/10 (普通)

Boon Meng

2023 年 12 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Boon Meng,We sincerely appreciate you taking the time to provide a rating for our resort event though we receive little bit low rating.Once again thank you, and we hope we have a chance to deliver a better experience on your next stay. Should your travelers bring you back to Bintan Island in the near future, please do not hesitate to reach out to us. We would be thrilled to welcome you and your family back to our resort.Warmest regards,The Management

10/10 (非常に良い)

Waqar

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very helpful and friendly. While booking expedient showed picture which don't dipict of what we got as booking, in picture it was showing indoor bath tub jacuzzi but in reality it was outdoor whirlpool. We find it was kind of entrapment, but staff was very helpful and help us to upgrade at discounted price. Was disappointed with expedia blindsiding us but at least hotel staff tried their best but it cost us more than we committed while booking.
2023 年 12 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Waqar,We sincerely appreciate you taking the time to provide a review of your recent visit to our Resort, and we are especially grateful for the outstanding rating you gave us.It brings us great joy to hear that your stay with us was excellent, and we highly value your positive feedback about our Resort. Ensuring the comfort of our guests is our top priority, and we take pride in addressing their needs to the best of our abilities.Should your travelers bring you back to Bintan Island in the near future, please do not hesitate to reach out to us. We would be thrilled to welcome you and your family back to our resort.Warmest regards,The Management

8/10 (良い)

Wee Kuang

良かった点 : 清潔度、スタッフとサービス、客室の快適度
A short glamping get away at Natra Bintan.
Overall it was a good stay. Very friendly staff and excellent services especially at the restaurant and bar. Condition of the room is a bit run down. Otherwise, all good.
2023 年 12 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Wee Kuang Thank you for your detailed feedback pertaining to your recent stay at our resort. It is unfortunate to learn that we could not live up to your expectations on certain aspects.Our team is continuously enhancing the service and facilities therefore your feedback is important. Please rest assured that we will take the necessary actions to prevent any such future occurrence. Thank you again for sharing your thoughts and we look forward to welcoming you again on your next visit to Bintan Island.Warmest regards,The Management

10/10 (非常に良い)

Jessica

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing Glamping experience and super lovely and friendly stuff! Everything is very clean and looks great. Would recommend it anytime.
2023 年 11 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2023 年 11 月 13 日)
Dear Jessica,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

10/10 (非常に良い)

Lennon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Relaxing Resort Stay
We love the lagoon at Treasure Bay. The hotel rooms are not the standard hotel types. We love the set up. There is nothing nearby hotel so it’s a good place to get away from crowd. U can dine in the resort restaurant or another one at Ammon hoyle just next door. The staff are superb friendly and helpful. U can be ferry by bungee if u don’t want to walk too much.
2023 年 10 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2023 年 11 月 1 日)
Dear Lennon,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

10/10 (非常に良い)

SHELLEY

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thank you very much to the team at Natra for making our stay such an enjoyable one! All the staff we met were very friendly and hospitable! It was easy to communicate with the staff.
2023 年 10 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2023 年 10 月 25 日)
Dear SHELLEY,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

10/10 (非常に良い)

Mabelline

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love our short stay here in Natra Bintan. Staff were so friendly and provide excellent service, especially Agus who took good care of us during our 3 days there.
2023 年 10 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2023 年 10 月 12 日)
Dear Mabelline,Thank you so much for sharing your amazing experience! We are truly delighted to hear how much you enjoyed your stay with us. We strive to deliver a memorable holiday for our guests, and we are truly delighted you received a taste of this experience during your stay. Nothing pleases us more than to know your visit was memorable.Once again thank you and please let us know if you need anything. We’re all looking forward to welcoming you back again soon.With warmest regards, The Management

10/10 (非常に良い)

mark

2023 年 5 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Mark,We would like to express our gratitude for your timely and perfect rating of your recent stay at our resort.If you require any assistance, please do not hesitate to reach out to us at your convenience.Warmest regards,The Management

10/10 (非常に良い)

Char Meng

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2023 年 9 月 18 日)
Dear Char Meng,We would like to thank you for giving the perfect rating and look forward to welcoming you and your family back at our resort.Warmest regards,The Management

10/10 (非常に良い)

ANG YU

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We booked 2 rooms at Natra Bintan with pool view, very beautiful place and well maintained! There is only one restaurant in Natra Bintan, of course you can get a buggy to go to another resort for food but must say restaurant at Natra Bintan is the better one. Free transport to-and-fro ferry terminal makes the stay very convenient and stressless! No need to bring cash, everything can be charged to the room or credit card. We enjoyed the stay there.
2023 年 8 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2023 年 9 月 15 日)
Dear ANG YU,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. Regarding the restaurant, we will soon having the outdoor Patio which we made in garden - food truck concept located close to the crystal Lagoon at the very end corner of our tent area for the other option of our beloved guests when they would like to enjoy the easy bite comfort foods and beverages while enjoying the scenery of the Crystal Lagoon without need to walk down to the restaurant.If you're traveling to Bintan Island again soon, please don't hesitate to call us. We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

10/10 (非常に良い)

Konomi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在
The Management からの返信 (投稿日 : 2023 年 8 月 14 日)
Dear Konomi,We would like to thank you for the rating given pertaining to your recent visit to our Resort. We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

10/10 (非常に良い)

Anfal

2023 年 7 月に 2 泊滞在
The Management からの返信 (投稿日 : 2023 年 8 月 4 日)
Dear Anfal,We would like to thank you for taking time to give the perfect rating regarding your recent stay in our Resort. We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

8/10 (良い)

Nidhi、Singapore

家族旅行
良かった点 : 清潔度
Overall fun stay due to the access to treasure bay. Unfortunately had many issues with the room key card which staff was quick to assist but multiple times creates inconvenience or bathroom shower area being clogged.
2023 年 6 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2023 年 7 月 11 日)
Dear Nidhi,We would like to thank you for the rating given and for your time to share your feedback.It was with a heavy heart we read about your feedback. We strive to give every guest excellent service but clearly we failed to meet your expectations. Please rest assured that we will take the necessary actions to prevent any such future occurrence. We thank you again for sharing your thoughts as we definitely can learn from this and hope to get the chance to welcome you in our resort at the nearest future for better experiences.Warmest regards,The Management

10/10 (非常に良い)

Li Siang

2023 年 6 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2023 年 7 月 11 日)
Dear Li Siang,We would like to thank you for the perfect rating and we all look forward to welcoming you back again to our resort for another memorable holiday.Warmest regards,The Management

10/10 (非常に良い)

Chuen Wee

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff were attentive and helpful, had a comfortable stay without any issues. There was a wide variety of food for breakfast and some dishes were rotated so we didn't feel bored of the spread.
2023 年 6 月に 3 泊滞在
Managementからの返信 (投稿日 : 2023 年 7 月 11 日)
Dear Chuen Wee,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort. We are delighted to learn that you had an excellent stay Once again thank you for your feedback and we all look forward to welcoming you back to our resort for another memorable holiday.Warmest regards,The Management

8/10 (良い)

Florence

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a unique resort to have the sea sports facilities in pool like environment, safe fir all to enjoy.
2023 年 4 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2023 年 5 月 11 日)
Dear Florence,Thank you for your review and we really happy to know that you enjoy your stay with us.Should you need anything for your next visit, please feel free to inform us.Warmest regards,The Management

10/10 (非常に良い)

Lynne

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2023 年 5 月 11 日)
Dear Lynne,Thank you for the score given and we hope that you had a lovely holiday in Bintan.Please inform us if you need anything. Warmest regards,The Management

10/10 (非常に良い)

Terence

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A great team of staff , always very helpful & professional. Unique experience with an outdoor shower & a huge whirlpool.
2023 年 4 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2023 年 4 月 24 日)
Dear Terence,We would like to thank you for taking time to write for the review pertaining to your recent visit to our Resort and also for the perfect rating.We are delighted to learn that you had an excellent stay with us and particularly value our Resort. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bintan Island again soon, please don't hesitate to call us.We all look forward to welcoming you and your family back at our resort.Warmest regards,The Management

10/10 (非常に良い)

Patrick

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great 3 days Some more activities to choose from would be good Should be able to charge activities to the hotel ... bringing cash to pay was bothersome
2023 年 4 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2023 年 4 月 11 日)
Dear Patrick,Thank you for your positive feedback regarding your stay and really happy to know that you are enjoying your stay with us. Regarding the activities that charge to the hotel it would be difficult for us to managed due the activities run by 3rd party called Treasure Bay Bintan and to avoid the mistaken when the pricelist is changes based on the seasons.Hope this experience will not bring any negative effect on your holiday moment. Once again, thank you and we all look forward to welcoming you back again.Best regards,The Management

8/10 (良い)

Shifeng

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly helpful staff. Lagoon is beautiful to play in. Too bad you have to pay for all the activities. It was our first glamping experience and the room is really nice. BBQ right outside the tent is highly recommended. They do all the prep and clean up so you just do the fun BBQ and eating. The walls are super thin (cloth). There was a child in the next tent who cried for a long time in the middle of the night. If you happen to have such neighbours, be prepared to have disturbed sleep.
2023 年 3 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2023 年 3 月 28 日)
Dear Shifeng,We would like to thank you for the rating given and for your time to share your feedback.It was with a heavy heart we read about your feedback. We strive to give every guest excellent service but clearly we failed to meet your expectations. Please rest assured that we will take the necessary actions to prevent any such future occurrence. We thank you again for sharing your thoughts as we definitely can learn from this, and hope to get the chance to welcome you in our resort at the nearest future for better experiences.Warmest regards,The Management

10/10 (非常に良い)

Sutomo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The food quality at the patio is pretty decent although it is slightly on the expensive side. The staffs are friendly and helpful. The room was clean and nice.
2023 年 3 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2023 年 3 月 21 日)
Dear Sutomo,Thank you for your feedback and the rating given, we really happy to hear from you and take note on the concern regarding food quality and the prices to elevate our service and meet guests satisfaction.Once again thank you, and we look forward to welcoming you back again for another memorable holiday in Bintan Island.Warmest regards,The Management

10/10 (非常に良い)

Amanda Yin Mei

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2023 年 3 月 21 日)
Dear Amanda Yin Mei,Thank you for the time and your effort in giving the perfect rating. Its mean so much for us and all of our team to ensure we deliver the perfect service to all of our guests.Once again thank you, and we look forward to welcoming you back again for another memorable holiday in Bintan Island.Warmest regards,The Management

8/10 (良い)

Vincent

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Except for weather we cannot control, it is fine
2023 年 3 月に 2 泊滞在
The Management からの返信 (投稿日 : 2023 年 3 月 8 日)
Dear Vincent, Thank you for taking the time to rate and provide a positive review. We are delighted to hear that you enjoyed your stay with us, despite the unexpected rain during your visit.Thank you for choosing Natra Bintan, a Tribute Portfolio Resort, as your home on Bintan Island. We are eager to welcome you back for another unforgettable vacation.Warmest regards,The Management