Hi Yuichiro,Thank you so much for sharing this great review.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We're delighted that you had such a pleasant experience, and we thank you for your many compliments!We hope to see you again soon.All the best,Anna-Lena Ganser & the heroes teamCommunity ManagerThe Social Hub Berlin

Hi Tessa, Thanks very much for your review.We're thrilled to hear that our location made your Berlin exploration a breeze, and that our staff's friendly vibes contributed to a positive atmosphere during your stay. On the flip side, it seems like there was a bit of a ghostly encounter with those stubborn lights and a shy light bulb that didn't make its way to the desk lamp. While we're all about energy conservation, having control over your room's illumination is a must – my apologies for this unusual hiccup. The phone and toilet being uncooperative are certainly not the norm around here, and while our team was on the case, it's a bummer that the issues kept creeping back. Your comfort is our top priority, and it seems we missed the mark this time. We're always working hard to keep our hub in tip-top shape, making sure everything's running smoothly for all our guests.We hope to welcome you back. Best wishes,Bence Felszeghy & The Heroes' Team, Junior Community Supervisor

Liebe Franziska,danke für deinen Erfahrungsbericht!Es freut uns, dass du die Sauberkeit unseres Hotels mit 80% bewertet hast – unser Team gibt täglich sein Bestes, um eine angenehme Atmosphäre zu schaffen. Wir möchten jedoch klarstellen, dass wir tatsächlich Parkmöglichkeiten vor Ort haben, auch wenn es manchmal so aussieht, als ob keine verfügbar wären. Die Klimaanlage sollte in allen Zimmern funktionieren, und es tut uns leid, wenn dies bei dir nicht der Fall war. Wir prüfen das umgehend, denn wir wollen, dass alle Gäste bei uns einen coolen Aufenthalt erleben!Schau doch auch in der Zukunft wieder bei uns vorbei. Wir freuen uns schon!Bence Felszeghy & The Heroes' Team, Junior Community Supervisor

Dear Karl-Heinz, Thank you for taking the time to review your stay.It's great to hear that our service met your expectations, bringing that friendly energy that we're all about. We're also glad you appreciated the overall vibe of our hotel, capturing 80% of your satisfaction! We take a lot of pride in that.However, it seems we've hit a snag with the TV and water heater situation in your room. While our rooms are designed for a seamless stay, it looks like we've missed the mark this time. Rest assured, our team is always on standby to tackle these hiccups and ensure everything is in top shape for a comfy and connected stay.And about the cleanliness and hotel condition - we're constantly on the move, updating our spaces and amenities to keep the good mood flowing. We'd love to show you the improvements we're making, especially since we're in the process of upgrading our mattresses for that extra slice of comfort!We are looking forward to welcoming you again. All the best!Maysa Venazzi & the heroes teamCommunity SupervisorThe Social Hub Berlin

Dear Franklin,Thank you for such a great review.We're thrilled to hear the vibe of our hotel and the spirit of our team align so well with your expectations. It's great that you've highlighted our room cleanliness, hotel condition, service, and amenities – we do put a lot of energy into ensuring everything is top-notch for our guests. Our team is always buzzing with the atmosphere of hospitality, ready to make your stay memorable with our stylish rooms and modern amenities, as you've kindly noticed.We look forward to welcoming you back on a future occasion. Best wishes,Maysa Venazzi & the heroes teamCommunity SupervisorThe Social Hub Berlin

Hi Tessa, Thanks very much for your review.It's great to hear that our location worked out well for you and that you felt safe, especially as a solo traveler. Our team will be thrilled to hear you found them friendly – we love making all our guests feel welcomed. The design of our rooms is something we're proud of, so we're glad you appreciated the size and style. Regarding the bed firmness, we aim for universal comfort but it seems we missed the mark for you – sorry about that! If you stay with us again, we can certainly bring up a soft mattress topper to make things cozier. Our rooms are designed with climate control in mind, but it sounds like there was a bit of a mix-up with the temperature. For future reference, our air-conditioning can be adjusted to about 6 degrees difference from outside, ensuring you can find that perfect room climate anytime.We hope to see you again in the future. Best wishes,Maysa Venazzi & the heroes teamCommunity SupervisorThe Social Hub Berlin

Hi Malcolm,Thank you for the great review of your stay with us.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to your next visit.All the best,Maysa Venazzi & the heroes teamCommunity SupervisorThe Social Hub Berlin

Lieber Henrik, besten Dank für deine tolle Bewertung!Es hat uns sehr gefreut, dass bei deinem Aufenthalt alles bestens war.Bis zum nächsten Mal und ein herzliches Dankeschön für deinen Besuch.Maysa Venazzi & the heroes teamCommunity SupervisorThe Social Hub Berlin

Hi there,Thanks for your great review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Maysa Venazzi & the heroes teamCommunity SupervisorThe Social Hub Berlin

Lieber Mario, vielen Dank für deinen Kommentar.Leider scheint jedoch unser Service nicht zu deiner vollen Zufriedenheit gewesen zu sein. Es tut uns leid zu hören, dass wir in diesem Bereich nicht deine Erwartungen erfüllen konnten. Wir sind stolz auf unser engagiertes Team und möchten, dass jeder Gast den bestmöglichen Service erhält. Dein Feedback nehmen wir ernst und werden es als Chance nutzen, uns weiter zu verbessern. Wir möchten dich versichern, dass die von dir angesprochene Erfahrung nicht unserem Standard entspricht.Mit freundlichen Grüßen,Maysa Venazzi & the heroes teamCommunity SupervisorThe Social Hub Berlin

Kære Lena,Tak for din feedback! Vi er glade for at høre, at du havde et fint ophold hos os, og at du satte pris på vores rene og velholdte faciliteter. Vi noterer os også din kommentar om madrasserne og vil tage det i betragtning for fremtidige forbedringer.Angående brandalarmen, beklager vi den ulejlighed, det måtte have forårsaget. Det er vores førsteprioritet at sikre sikkerheden for vores gæster, og vi er glade for at høre, at du kunne evakuere sikkert. Vi beklager, hvis der ikke var tilstrækkelig information om årsagen til alarmen. Vi vil sørge for at forbedre vores kommunikation i lignende situationer fremover.Endnu engang tak for din tilbagemelding, og vi håber at byde dig velkommen tilbage til vores hotel ved en anden lejlighed.Med venlig hilsen,Maysa Venazzi & the heroes teamCommunity SupervisorThe Social Hub Berlin

Cher Detlev,Merci de partager ton expérience avec nous.On est ravis que tu aies trouvé un excellent rapport qualité-prix chez nous et que notre hôtel t'ait plu. C'est vrai, on se trouve dans un endroit super branché et on fait tout pour créer un environnement cool et confortable. Désolé pour l'alarme incendie qui s'est déclenchée, mais comme tu l'as dit, ces choses arrivent et on est heureux de voir que l'intervention a été rapide et que tu as pu retourner à ta chambre sans trop d'attente. Merci encore de souligner nos efforts et d'apprécier l'ambiance générale de l'hôtel !À bientôt peut être pour un séjour parfait cette fois .Maysa Venazzi & the heroes teamCommunity SupervisorThe Social Hub Berlin

Dear Nahum,Please accept our sincere thanks for this kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to your next visit.All the best,Maysa Venazzi & the heroes teamCommunity SupervisorThe Social Hub Berlin

Hallo Ramona,vielen Dank für die nette Bewertung zu unserem Hotel.Wir sind begeistert, dass es dir bei uns so gut gefallen hat und du einen schönen Aufenthalt in Berlin genießen konntest. Wir würden uns über deinen erneuten Besuch sehr freuen.Herzliche Grüße,Maysa Venazzi & the heroes teamCommunity SupervisorThe Social Hub Berlin

Hallöchen,vielen Dank für deinen netten Kommentar!Es hat uns sehr gefreut, dass bei deinem Aufenthalt alles bestens war.Bis zum nächsten Mal und viele GrüßeMaysa Venazzi & the heroes teamCommunity SupervisorThe Social Hub Berlin

Hi there,Thank you for reviewing your recent stay.We are pleased that your overall stay was good. The comfort of our guests is very important to us, so please don't hesitate to let us know of any issues, we are here to help find a solution. Rest assured that we will be looking into this matter.We hope to welcome you back. Best wishes,Maysa Venazzi & the heroes teamCommunity SupervisorThe Social Hub Berlin

Hi there,Thanks for this great rating.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of seeing you again in the future. Kind regards,Maysa Venazzi & the heroes teamCommunity SupervisorThe Social Hub Berlin

Hallo Cigdem Ceyda.Vielen Dank für Ihre nette Bewertung zu unserem Hotel.Es hat uns sehr gefreut, dass bei deinem Aufenthalt alles bestens war.Wir würden uns über deinen erneuten Besuch sehr freuen.Herzliche Grüße,Anna-Lena Ganser & the heroes teamCommunity ManagerThe Social Hub Berlin

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Wir schätzen alle Gästeerfahrungen und bedauern, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Wir würden gerne mehr über Ihre spezifischen Anliegen erfahren, damit wir diese umgehend angehen können. Zögern Sie nicht, uns direkt unter berlin@thesocialhub.co zu kontaktieren, um Ihr Erlebnis weiter zu besprechen.Wir sind darauf bedacht, einen herausragenden Service zu bieten, und Ihre Rückmeldung ist uns sehr wichtig, um uns zu verbessern.Herzliche Grüße,Anna-Lena Ganser & the heroes teamCommunity ManagerThe Social Hub Berlin

Hallo Jens, vielen Dank für deine positive Bewertung unseres The Social Hub Berlin! Es freut uns riesig, dass du unsere Zimmer und das Frühstück hervorragend fandest und unser Freizeitprogramm großartig war! Wir geben unser Bestes, um jedem Gast einen unvergesslichen Aufenthalt zu bieten. Zu deinem Hinweis mit der Sprache: Unsere multilinguale Crew spricht tatsächlich auch Deutsch, es tut uns leid, wenn das bei deinem Besuch nicht sofort erkennbar war. Wir möchten, dass sich Gäste aller Altersgruppen bei uns wohlfühlen und werden das noch einmal in unser Team tragen, um noch besser zu werden. Das mit der Barzahlung ist eine bewusste Entscheidung, um die Transaktionen sicherer und einfacher zu machen, aber wir verstehen, dass dies für einige Gäste ungewohnt sein kann.Hoffentlich besuchst du uns mal wieder.Freundliche Grüße,Anna-Lena Ganser & the heroes teamCommunity ManagerThe Social Hub Berlin

Merci pour ce super commentaire !C'est génial de savoir que tu as trouvé notre concept intéressant et que tu as apprécié la diversité de nos services. On est ravi que la propreté de nos chambres, l'état de l'hôtel, le service et les équipements de la chambre t'aient offert une expérience à 100%. Nous faisons tout notre possible pour que notre hub soit un lieu où il fait bon vivre, travailler et s'amuser !À très bientôt pour un autre séjour au top ! Anna-Lena Ganser & the heroes teamCommunity ManagerThe Social Hub Berlin

Lieber Simon, besten Dank für deine tolle Bewertung!Es freut uns riesig zu hören, dass du deinen Aufenthalt bei uns so genossen hast und das Zimmer deine Erwartungen in Punkto Sauberkeit erfüllt hat – selbst wenn du mal ausschlafen wolltest. Wir geben jeden Tag unser Bestes, damit unsere Gäste sich rundum wohlfühlen. Dass du unsere zentrale Lage hervorhebst, ist das i-Tüpfelchen, denn wir lieben es auch, mitten im Geschehen des hippen Mitte-Viertels zu sein. Super, dass du bei deinem nächsten Berlin-Trip wieder bei uns vorbeischauen möchtest!Komm' uns doch gern bald wieder besuchen, das wäre super!Bis dahin alles Gute,Anna-Lena Ganser & the heroes teamCommunity ManagerThe Social Hub Berlin

Beste Monique,Bedankt voor je feedback.Wat fijn dat jullie genoten hebben van ons leuk hotel, dit dankzij onder andere onze inrichting en onze gunstige ligging. We hopen dan ook dat jullie enkel met genoegen terugdenken aan jullie verblijf bij ons.Groetjes! En tot snel!Anna-Lena Ganser & the heroes teamCommunity ManagerThe Social Hub Berlin

Dear Guest,Thank you for this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Looking forward to your next visit. All the best,Anna-Lena Ganser & the heroes teamCommunity ManagerThe Social Hub Berlin

Hi Cynthia,Thanks for the positive feedback.We're thrilled to hear you enjoyed our prime location, conveniently close to the heart of the city and public transport - it's one of the things we're quite proud of! It's fantastic that your check-in was a breeze and you found your stay to be top-notch across the board. We work hard to keep our place in tip-top shape and offer service that sparkles, so knowing you felt well taken care of really makes our day! We're always here to ensure you have a memorable experience, from our stylish rooms to our friendly atmosphere. Remember, for your next visit, if you ever need anything to make your stay even better, don't hesitate to ask our around-the-clock reception team.We’d love to see you again ASAP!Cheers Anna-Lena Ganser & the heroes teamCommunity ManagerThe Social Hub Berlin

Einen schönen guten Tag.Vielen Dank, dass du dir die Zeit für so ein nettes Feedback zu unserem Hotel genommen hast.Es hat uns sehr gefreut, dass bei deinem Aufenthalt alles bestens war.Bis bald mal wieder,Anna-Lena Ganser & the heroes teamCommunity ManagerThe Social Hub Berlin

Dear Sohaib,Thank you for this kind review.We're thrilled to hear that you enjoyed our prime location and found it convenient for exploring Berlin. Our friendly staff is always here to help, and we're glad they made a positive impact on your stay. We appreciate your understanding when they couldn't assist in certain situations, but we're always striving to improve and make your experience even better.It's fantastic that you loved our room cleanliness and hotel condition. We're always working hard to keep everything in tip-top shape for our guests. Thanks for your feedback on the room amenities and service, we'll definitely take it into account for future improvements.Hope to see you again!Cheers,Anna-Lena Ganser & the heroes teamCommunity ManagerThe Social Hub Berlin

Hi Tessa, Thanks very much for your review.We're thrilled to hear that you found our hotel clean and well-maintained! Our team works hard to keep everything in tip-top shape for our guests. However, we're bummed to hear about the fire alarms going off during your stay. We understand how frustrating that can be, especially when you're trying to catch some Z's. Please know that the safety of our guests is our top priority, and we have regular checks in place to ensure everything is working as it should. We apologize for any inconvenience this may have caused and hope it didn't put too much of a damper on your time with us.The entire team hopes to have the pleasure of seeing you again on a future occasion. Kind regards,Anna-Lena Ganser & the heroes teamCommunity ManagerThe Social Hub Berlin

Hi Kathryn!Glad to see you loved our location! Of course, being close to all the best hotspots is important, so we're happy to hear you were able to enjoy all the fun places and things to do in the neighborhood. Thank you very much for all the love and for the review! Hope to have you back soon!

Hi Frank, Thanks for leaving us a review. It’s a bummer to read that you did not enjoy our lively atmosphere of students, short stay guests and hotel guests because this is exactly what we think makes us special! We hope you were at least able to enjoy the amazing city of BerlinBest Regards,

Hello Angelica! Thanks for taking your time to write us a review. We’d like to apologize for the rather unusual behaviour of our reception staff. This is certainly not the experience we strive for. We will be passing your comments on to the hotel team about the difficulties that you have experienced with your room. Hope we get another change to impress you! We do hope that you enjoyed your stay in Berlin.

Hi Alfredo, Thank you for the awesome review! We’re super happy to read that you were able to enjoy our facilities. We love creating fun and special experiences for our guests, so your review made us smile! We hope to see you soon again!

Hi Danlyar, Thank you for the awesome review! We’re super happy to read that you were able to enjoy our facilities. We love creating fun and special experiences for our guests, so your review made us smile! We hope to see you soon again!

Hey Mariann, Thank you so much for taking your time to leave us a review! We love that you loved us, and we love you right back! It means a lot to us that you enjoyed our fun, playful design style.Hope you also had a lovely time in our beautiful city!Until next time,

Hello Ruy Cesar! Thank you very much for the review. As a young company, it is really important for us to know how guests experience our hotel. We are super happy to read that you had a good stay with us, however it would be lovely to know what you liked so much about us. Happy travels,

Hello James, Thank you for telling us more about your experience with us and sorry for not meeting your overall expectations. We apologize for the issues of missing a kettle & a coffee machine in your room. Please note for in the future that our 24-hours reception team would’ve been happy to help you make your stay more enjoyable. Your comfort is our top priority. Happy travels!