外観

グランド メルキュール バンガロール アット ゴパラン モール -アコー ホテルズ ブランドの口コミ

5 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 42 件の口コミ中 29 件が非常に良い" "
評価 8 - 42 件の口コミ中 7 件が良い" "
評価 6 - 42 件の口コミ中 3 件が普通" "
評価 4 - 42 件の口コミ中 2 件が不満" "
評価 2 - 42 件の口コミ中 1 件が非常に不満" "

9.2/10

清潔度

8.6/10

スタッフとサービス

9.4/10

設備とサービス

8.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

6/10 (普通)

hiromi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
グランド メルキュールがもうひとつある
2024 年 3 月に 2 泊滞在
Syed Yakoob Kaleemからの返信 (投稿日 : 2024 年 4 月 7 日)
お客様、私たちを評価し、貴重なフィードバックを共有していただき、誠にありがとうございます。 このホテルから約 8 km の距離に姉妹品のグランド メルキュール コラマンガラがあります。皆様のご支援、ご愛顧に感謝申し上げますとともに、今後とも更なるご支援の機会を賜りますようお願い申し上げます。よろしく、サチン・マヘシュワリゼネラルマネージャー

10/10 (非常に良い)

MASUHIRO

2022 年 4 月に 1 泊滞在

10/10 (非常に良い)

Debi prasad

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This is an excellent property in bangalore . next to gopalan mall . Staff , food , cleanliness was all awesome
2024 年 4 月に 1 泊滞在
Syed Yakoob Kaleemからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Mr. Prasad,Thank you so much for rating us and sharing your valuable feedback.We thank you for your support and patronage and look forward to having more opportunities to be of service.

10/10 (非常に良い)

Julie

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
We really liked the location of this hotel - we stayed for 2 nights before flying internationally. With a pool & location next to the shopping centre, we found there was more to do than some of the hotels closer to the airport. The drive & transport cost were fine. Hotel was very clean, staff very accomodating and we highly recommend including breakfast in your stay, it was very good with Indian breakfast options & plenty for international travellers also.
2024 年 3 月に 1 泊滞在
Syed Yakoob Kaleemからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Ms. Julie,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was really nice and accommodating. Cleaning and dining room staff were especially kind. Rooms are spacious. Connected to a mall, so that's convenient.
2024 年 2 月に 1 泊滞在
Syed Yakoob Kaleemからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Ms. Jessica,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

Paul

出張, カップルで旅行
良かった点 : 施設のコンディションと設備
Very comfortable and a nice location
2024 年 1 月に 1 泊滞在
Syed Yakoob Kaleemからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Mr. Paul,Namaskar!Thank you for choosing Grand Mercure Bengaluru at Gopalan Mall and sharing your generous review. We are glad to know that you enjoyed the stay and were taken care well by our Heartists who will be very happy reading this review.It was a pleasure having you with us and looking forward to welcoming you back.

8/10 (良い)

Subyung

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
호텔 이용 후기
호텔에 대한 시설 및 보안은 만족 합니다. 다만 욕실 바닦이 대리석 이기에 물기가 있을 경우 미끄러워 안전사고 발생 가능성이 있습니다. 주의가 필요합니다. 장애인 대응 가능 객실의 경우 욕실이 통형태로 모두 뚫려 있어 샤워 진행 시 많은 물이 사방으로 비산이 되며, 이로 인한 미끄러움 때문에 넘어질 우려가 큽니다. 이번 방문 시 안전 사고로 인해 객실 변경을 요청 하였으나 정상적으로 변경이 되지 않는 어려움이 있었습니다. 객실을 바꿔 준다고 하였으나 내부 시스템 오류로 인해 불편함이 조금 있었습니다. 하지만 직원들은 모두 친절하게 대응해 주셨습니다.
2024 年 1 月に 4 泊滞在
Sachin Maheshwaryからの返信 (投稿日 : 2024 年 2 月 4 日)
친애하는 손님,시간을 내어 그랜드 머큐어 고팔란에서의 경험에 대해 말씀해 주셔서 감사합니다. 욕실 바닥 경험이 기대에 미치지 못해 죄송합니다.그랜드 머큐어는 모든 고객에게 우수한 서비스 경험을 제공하기 위해 노력합니다. 따라서 귀하의 의견은 우리에게 매우 중요합니다. 문제를 해결하고 향후 재발을 방지하기 위해 적절한 조치를 취하고 있으므로 안심하십시오.우려 사항을 공유해 주셔서 감사드리며, 가까운 장래에 더 나은 서비스를 제공할 수 있는 기회를 제공해 주시기 바랍니다.안부사친 마헤쉬와리제너럴 매니저

10/10 (非常に良い)

Sujan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Syed Yakoob Kaleemからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Sujan,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

Sailesh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good stay
Syed Yakoob Kaleemからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Mr. Sailesh,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

Pradeep

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 2 泊滞在
Sachin Maheshwaryからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Mr. Pradeep,Thank you so much for rating us and sharing your valuable feedback.We thank you for your support and patronage and look forward to having more opportunities to be of service.

10/10 (非常に良い)

Christin

良かった点 : 設備とサービス
5 star hotel. The staff were excellent. The rooms were big and comfortable. The breakfast was very delicious with a lot of options.
2023 年 11 月に 2 泊滞在
Syed Yakoob Kaleemからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Mr. Christin,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,

8/10 (良い)

Remesh Kumar

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overall it is a pleasant stay.
2023 年 10 月に 2 泊滞在
Syed Yakoob Kaleemからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear Mr. Kumar,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

AJAY

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Syed Yakoob Kaleemからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Mr. Ajay,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 (良い)

Sukamal

2023 年 7 月に 3 泊滞在
Syed Yakoob Kaleemからの返信 (投稿日 : 2023 年 8 月 27 日)
Dear Mr. Sukamal,Thank you so much for rating us and sharing your valuable feedback.We thank you for your support and patronage and look forward to having more opportunities to be of service.

10/10 (非常に良い)

Pradeep

2023 年 7 月に 2 泊滞在
Syed Yakoob Kaleemからの返信 (投稿日 : 2023 年 8 月 24 日)
Dear Mr. Pradeep,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

Silvio

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place and staff
2023 年 7 月に 1 泊滞在
Syed Yakoob Kaleemからの返信 (投稿日 : 2023 年 8 月 2 日)
Dear Mr. Silvio,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

GARY

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 3 泊滞在
Syed Yakoob Kaleemからの返信 (投稿日 : 2023 年 7 月 3 日)
Dear Mr. Gary,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

Kiruthiga

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent hotel and also for airports. Definitely will recommend for the Bangalore stay during India trip.
2023 年 6 月に 1 泊滞在
Syed Yakoob Kaleemからの返信 (投稿日 : 2023 年 6 月 12 日)
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

SANDIP

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property is exactly as in the pictures online. The reception is grand and very large and feels like walking into a palace. The security at the lobby is very reassuring. The staff speak English which is good and helpful. The rooms are nicely decorated and extremely clean and comfortable. The breakfast is very good for an Indian appetite. The managers and front desk work hard to deal with any issues quickly and promptly. I would recommend staying her just to experience some luxury in Bangalore. Suraj and Anita were extremely helpful.
Syed Yakoob Kaleemからの返信 (投稿日 : 2023 年 5 月 31 日)
Dear Mr. Sandip,Namaskara!It is so nice to know that you had a wonderful experience with us and would like to thank you for the amazing feedback.We are elated to know that you thoroughly enjoyed the stay and were taken care well by Heartists especially Suraj & Aneeta who shall be delighted to read this review. Thank you once again for choosing us and we all look forward to welcoming you back soon in near future.Best Regards

4/10 (不満)

selvakumar、Bentonville

出張, 家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
good location . but cleaness as well as the staff service is not great . Cab service needs to be improvement as the hotel don't have complimetry cab service to airport pickup and drop . I experineced this kind of services in other stay with similar star rating
2023 年 5 月に 4 泊滞在
Syed Yakoob Kaleemからの返信 (投稿日 : 2023 年 5 月 31 日)
Dear Mr. Kumar,Thank you for taking the time to tell us about your experience at the Grand Mercure Gopalan. I am sorry that your overall experience did not meet your expectations.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 (非常に良い)

VASANTHA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Near to shopping complex and the hospitality is excellent .
2023 年 5 月に 2 泊滞在
Syed Yakoob Kaleemからの返信 (投稿日 : 2023 年 5 月 25 日)
Dear Vasantha,Namaskara!It is so nice to know that you had a wonderful experience with us and would like to thank you for the amazing feedback.We are elated to know that you thoroughly enjoyed the stay and were taken care well by Heartists who shall be delighted to read this review. Thank you once again for choosing us and we all look forward to welcoming you back soon in near future.

10/10 (非常に良い)

Marcus

2023 年 5 月に 1 泊滞在
Syed Yakoob Kaleemからの返信 (投稿日 : 2023 年 5 月 18 日)
Dear Marcus,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,

2/10 (非常に不満)

SashRavi

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 2 泊滞在
Syed Yakoob Kaleemからの返信 (投稿日 : 2023 年 3 月 26 日)
Dear Mr. Ravi,Thank you for taking the time to tell us about your experience at the Grand Mercure Gopalan. I am sorry that your Room AC experience did not meet your expectations.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4/10 (不満)

Kirti、San Jose

出張
良かった点 : 設備とサービス
気になった点 : 施設のコンディションと設備
The property and hotel is grand and beautiful . It is the servics and what I went through is not acceptable. I check in very late , 11:45 pm. Since only in-room dining available, I ordered an Indian scramble egg with toatsted bread and butter. 25 minutes later, I get the order to my room only to find out that the bread and butter are missing. I asked them and it took another 25 minutes and 3 calls to get it to my room. So cold dinner 50 min later. My second day stay was a disaster. No water in my room (March 14, 2023). I called guest services and they said it was being faced by all rooms. I could not freshen up and neither shower to go to work. No apologies, no remedies or anythig from the hotel, at least during my checkout. ON check out I requested them for a cab to the airport. They quoted me Indian Rupees 5000.00. I declined, and took UBER for INR 773.00 to the airport. Overall, terrible service, not courteous at all. I would not recommend nor ever visit this hotel.
Syed Yakoob Kaleemからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Gopalan. I am sorry that your overall experience did not meet your expectations.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 (良い)

anil、kingstown

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was good we stayed for a week. Not much to do around the hotel unless you like malls which is located next door, not much restaurants nearby, rooms were clean and big. My partner keep on getting sinus issues which we realized on the last day was mouldy ac unit and complained on checking out the next morning. Breakfast was ok bit of local anc western mixed, room 625 was located near the gym and had constant noises until late night we were promised a change of rooms but never happened. Would I stay again sure but prefer something closer to the main area.
2023 年 1 月に 7 泊滞在
Syed Yakoob Kaleemからの返信 (投稿日 : 2023 年 2 月 6 日)
Dear Mr. Anil,Thank you for taking the time to tell us about your experience at the Grand Mercure Gopalan. I am sorry that your AC experience did not meet your expectations.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 (非常に良い)

Venkatraman

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay in. Thoroughly enjoyed my stay. Highly recommended for anyone looking for a great place to stay. Food is pretty good!
2023 年 1 月に 5 泊滞在
Syed Yakoob Kaleemからの返信 (投稿日 : 2023 年 1 月 23 日)
Dear Mr. Venkatraman,Namaskara!It is so nice to know that you had a wonderful experience with us and would like to thank you for the amazing feedback.We are elated to know that you thoroughly enjoyed the stay and we are able to exceed your expectations. Your kind commendations encourage us to do better.Thank you once again for choosing us and we all look forward to welcoming you back soon in near future.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Easy. Accommodating, Clean, Quiet
Easy check in and out, spa was above average as was brekkie and dinner. Rooms and bathroom were clean. Beds were supportive and the hotel was quiet. Front desk staff were always more than accommodating to address my many requests such as arranging for airport taxis, daily cabs for hire for multiple rooms booked etc... Overall, my thoughts are if in Bangalore this would be a great hotel to stay at.
2022 年 12 月に 6 泊滞在
Syed Yakoob Kaleemからの返信 (投稿日 : 2023 年 1 月 21 日)
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

Ravindra Reddy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spacious and clean rooms. Good ambience.
Grand Mercure Bengaluru at Gopalan Mallからの返信 (投稿日 : 2023 年 1 月 3 日)
Dear Mr. Ravindra Reddy,Namaskara!Thank you for the perfect rating. Our entire team is highly motivated by your heartfelt compliments and eager to give their best to ensure all our guests have a delightful experience. Many thanks once again for choosing us, we look forward to welcoming you back soon.Best RegardsGrand Mercure Bengaluru at Gopalan Mall

10/10 (非常に良い)

Raghu Obaiah

2022 年 10 月に 1 泊滞在

10/10 (非常に良い)

suresh

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel and pleasant stay!!! Room was spacious and relaxing. Nice house keeping. Good breakfast buffet. Hotel offered complimentary coffee/snack on arrival which was very nice!
2022 年 9 月に 2 泊滞在

6/10 (普通)

Mahendira

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Service is really bad
2022 年 9 月に 3 泊滞在

6/10 (普通)

Sarmishtha

良かった点 : 施設のコンディションと設備、客室の快適度
Though the hotel property is excellent but service is not at par a 5 star hotel. House keeping is poor. Staffs need to be trained. Breakfast spread is good but for longer stay it’s very monotonous. Same stuff every morning. Rooms are very spacious but Maintenence is highly required. Stains on the bathroom floor. You will get things only if you persist. The best part of the hotel is it’s location adjacent to the Gopalan mall
2022 年 7 月に 3 泊滞在

10/10 (非常に良い)

Ramana

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent breakfast buffet. Very nice building structure on the whole. Easy parking and access to the main road.
2022 年 7 月に 1 泊滞在

10/10 (非常に良い)

Pranav

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Value for money
Great experience. Very friendly staff. Keep up the good work!!
2021 年 11 月に 4 泊滞在

10/10 (非常に良い)

Smit

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had an excellent and pleasant stay. Mall being a few seconds away by walk is a nice bonus.
2022 年 4 月に 1 泊滞在

10/10 (非常に良い)

Francisco

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great room and hotel. Terrible airconditioning
Nice hotel. Large and comfy. Nice buffet options for dinner inclusive plan. Only complant , the AC in the room has been locked at 23 degrees and switches off halfway at night making it warm and very umcomfortable.
2022 年 3 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good
It was very good in all means
2021 年 11 月に 3 泊滞在
Duty Managerからの返信 (投稿日 : 2022 年 3 月 30 日)
Dear Guest, Thank you for taking time to review us! Thanks & Regards, Duty Manager

8/10 (良い)

Remesh Kumar

出張
良かった点 : 客室の快適度
2021 年 11 月に 5 泊滞在
Duty Managerからの返信 (投稿日 : 2022 年 3 月 30 日)
Dear Ramesh, Thank you for taking time to review us! Thanks & Regards, Duty Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good stay
It was good to stay here n also looking fo next tym stay
2021 年 8 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2021 年 8 月 24 日)
Dear Kiran, Thank you for taking time to review us! Thanks & Regards, Duty Manager