The property and hotel is grand and beautiful . It is the servics and what I went through is not acceptable.
I check in very late , 11:45 pm. Since only in-room dining available, I ordered an Indian scramble egg with toatsted bread and butter. 25 minutes later, I get the order to my room only to find out that the bread and butter are missing. I asked them and it took another 25 minutes and 3 calls to get it to my room. So cold dinner 50 min later.
My second day stay was a disaster. No water in my room (March 14, 2023). I called guest services and they said it was being faced by all rooms. I could not freshen up and neither shower to go to work. No apologies, no remedies or anythig from the hotel, at least during my checkout.
ON check out I requested them for a cab to the airport. They quoted me Indian Rupees 5000.00. I declined, and took UBER for INR 773.00 to the airport.
Overall, terrible service, not courteous at all. I would not recommend nor ever visit this hotel.