2/10 (非常に不満)
Wence Estrada
家族旅行
2024 年 5 月 28 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was friendly. The only plus of our stay. Our bathroom door lock was broken. Our heater/AC made a loud banging sound when it was on. We told the front desk and had maintenance come out but told us it was a new fan. We were told we could request a space heater or standing fan. At dinner they offered a buffet which our daughter chose for her dinner but by the time she went to get her main food they were already clearing the food. We had no heads up from our waitress. My wife ordered pasta but when it was brought out it was a different pasta and our server told us she forgot that they were out of pasta she ordered. Server never gave my wife the chance to order something else. At night people were running down the hallways and stomping on the floor above us. We tried to go swimming but they didn’t have towels and it took forever for new towels and o coke so we had to go back to our room and use our Own which is wasted a bunch of time.
We came here to have a night to relax as a small family and this trip was the opposite where we were stressed out. I understand that it being memorial weekend it was going to be busy but the resort just seemed unprepared at every aspect. We had a horrible experience.
Wence Estrada
2024 年 5 月に 1 泊滞在