2/10 (非常に不満)
Lori
出張, 家族旅行
2024 年 5 月 27 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Upon checking in, a sign was posted that they no longer served breakfast which was not mentioned on the advertisement. With no elevator to be found, we hiked our luggage up to the 2nd floor. Adults & children were hanging out on the walkway as if they were "chillin on the stoop"- did not make me feel comfortable at all. We walked in to our NONSMOKING room to smell the strong odor of cigarette smoke-I'm allergic!! With one step into the door, a roach runs across the floor in front of my foot. I'm freaking out abt the roach, and my son is screaming that he is more worried about the wasp flying around the room. Bed coverings had unknown spots &stains. The bathroom floor had dried spots of only God knows what in front of the toilet, &omg the shower! My son, who really could care less, said the shower &curtain were so gross he refused to take a shower. It was nasty! Approx 30 mins in the room, we smell WEED! Upon checking out, the lobby door was locked down like Fort Knox which reaffirmed my fear of this area being unsafe. I knocked on the glass, but I saw no one near the office counter. I knocked harder, & I saw a woman who had been curled up on the lobby sofa/chair sound asleep that had jumped up from me knocking. She didn't even ask me about my stay or if I needed anything. All in all, this was among the worst hotel experiences I have ever had. I will make a point to NEVER rent from America's Best ever again! I left with inflamed sinuses from the smoke in my nonsmoking room.
Lori
2024 年 5 月に 2 泊滞在