The front desk staff was very nice. He even gave me an upgrade. However, in the room near the top floor, I could not sleep at all because of the loud music from the rooftop bar and the noise and footsteps of people walking on the roof until midnight. It's very stressful. I stay in Bangkok about 50 days a year, and I think this is definitely the worst hotel in Bangkok. I was really tired from the stress and lack of sleep.