Swasdeekrup Khun Hiroki, Kindly allow me to thank you for choosing us as your preferred accommodation in Bangkok, Thailand. We have done an extensive investigation on your package, Post which we would like to inform that. The package was delivered by courier service to the property on 29th August 2023, which was too late as you had checked-out on 28th August 2023. Nevertheless our team had promptly coordinated with you and as discussed between yourself and our team, we are awaiting to give the package to your family friend. Therefore you can rest assure that your package is safely stored with us, till we give it out to person designated by you. Having said that, from our side please allow me to apologize for any inconvenience caused due to this ordeal. Aside we hope you had a pleasant and comfortable stay with us and would give us another opportunity it future to host you at our property. We all looking forward to welcome you back personally in the near future and enjoy our unique version of ‘retro chic’. Thanks for your support with the Revival of the Original. With kindest regards, Pierre Pierre-Andre Pelletier Area General Manager

Sawasdeekrup Khun Tatsuno, Thank you for the nice review on Expedia following your visit at The Montien Surawong Bangkok. Our goal is to preserve the spirit of hospitality from the past but present it in a modern way. Thank you for your positive review on hospitality provided by our team and for giving us 5 on 5. We all looking forward to welcome you back personally in the near future and enjoy our unique version of ‘retro chic’. Thanks for your support with the Revival of the Original. With kindest regards, Pierre Pierre-Andre Pelletier Area General Manager

Sawasdeekrup Khun Shimpei, Thank you for the nice review on Expedia following your visit at The Montien Surawong Bangkok. Our goal is to preserve the spirit of hospitality from the past but present it in a modern way. We all looking forward to welcome you back personally in the near future and enjoy our unique version of ‘retro chic’. Thanks for your support with the Revival of the Original. With kindest regards, Pierre Pierre-Andre Pelletier Area General Manager

Dear Khun Seiji, Thank you for choosing us as your preferred accommodation in Bangkok. We highly appreciate you took out time from your busy schedule to give us your positive post stay feedback. It's our goal to provide each and every of our guests with best customer service, and review like your motivates us to deliver best hospitality in town. Once again we thank you for your stay and review, having said that we look forward to welcoming you back to our property. Best Regards, Pierre-Andre-Pelletier Area General Manager

Sawasdeekrup Khun Nobuoki, Thank you for the nice review following your visit at The Montien Surawong Bangkok. Our goal is to preserve the spirit of hospitality from the past but present it in a modern way. Comments such as yours make all the hard work worth while and we will share them with the team. We all looking forward to welcome you back personally in the near future and enjoy our unique version of ‘retro chic’. Thanks for your support with the Revival of the Original. With kindest regards, Pierre Pierre-Andre Pelletier Area General Manager

Sawasdeekrup Khun Namiki, Thank you for your visit at The Montien Surawong Bangkok. Our goal is to preserve the spirit of hospitality from the past but present it in a modern way. Comments such as yours make all the hard work worth while and we will share them with the team. We all looking forward to welcome you back personally in the near future and enjoy our unique version of ‘retro chic’. Thanks for your support with the Revival of the Original. With kindest regards, Pierre Pierre-Andre Pelletier Area General Manager

Sawasdeekrup Khun Miki, Thank you for your visit at The Montien Surawong Bangkok. Our goal is to preserve the spirit of hospitality from the past but present it in a modern way. Comments such as yours make all the hard work worth while and we will share them with the team. We all looking forward to welcome you back personally in the near future and enjoy our unique version of ‘retro chic’. Thanks for your support with the Revival of the Original. With kindest regards, Pierre Pierre-Andre Pelletier Area General Manager

Sawasdeekrup Khun Tomotsugu, Thank you for your visit at The Montien Surawong Bangkok. Our goal is to preserve the spirit of hospitality from the past but present it in a modern way. Comments such as yours make all the hard work worth while and we will share them with the team. We apologize for the inconvenience caused due to lapses in our services which you have mentioned. We have noted all your comments and have discussed it with respective teams for immediate rectifications and corrections. Having said that, hope in coming future you will once again give us opportunity to host you at our property. We all looking forward to welcome you back personally in the near future and enjoy our unique version of ‘retro chic’. Thanks for your support with the Revival of the Original. With kindest regards, Pierre Pierre-Andre Pelletier Area General Manager

Sawasdeekrup Khun Meguri, Thank you for your visit at The Montien Surawong Bangkok. Our goal is to preserve the spirit of hospitality from the past but present it in a modern way. Looking at your review score, seems like for this instance we were not able to meet your expectations, may we request more details of areas where our services were not up to your expectations. We take all our guest feedback in highly constructive manner, which eventually helps us to improve our services and guest satisfaction. Thanks for your support with the Revival of the Original. With kindest regards, Pierre Pierre-Andre Pelletier Area General Manager

Sawasdeekrup Khun Tetsunari, Thank you for your visit at The Montien Surawong Bangkok. Our goal is to preserve the spirit of hospitality from the past but present it in a modern way. Comments such as yours make all the hard work worth while and we will share them with the team. We all looking forward to welcome you back personally in the near future and enjoy our unique version of ‘retro chic’. Thanks for your support with the Revival of the Original. With kindest regards, Pierre Pierre-Andre Pelletier Area General Manager

Sawasdeekrup Khun Miki, Thank you for your visit at The Montien Surawong Bangkok. Our goal is to preserve the spirit of hospitality from the past but present it in a modern way. Comments such as yours make all the hard work worth while and we will share them with the team. We all looking forward to welcome you back personally in the near future and enjoy our unique version of ‘retro chic’. Thanks for your support with the Revival of the Original. With kindest regards, Pierre Pierre-Andre Pelletier Area General Manager

Sawasdeekrup Khun Katsuaki, Thank you for your visit at The Montien Surawong Bangkok. Our goal is to preserve the spirit of hospitality from the past but present it in a modern way. We apologize that your experience was not up to the set standard, we have shared your reviews to front of the house leadership team and are working on providing more training to our front of the house associates and team. Having said that, we hope that in future you will give us another opportunity to host you at our property, so as you can see the difference and improvement due to your constructive feedback. We all looking forward to welcome you back personally in the near future and enjoy our unique version of ‘retro chic’. Thanks for your support with the Revival of the Original. With kindest regards, Pierre Pierre-Andre Pelletier Area General Manager

Dear Khun Ryohei,Thank you for the great review on Expedia.com following your visit at The Montien Surawong Bangkok.Our goal is to preserve the spirit of hospitality from the past but present it in a modern way. Comments such as yours make all the hard work worth while and we will share them with the team. We hope that you will have the opportunity to welcome you back personally in the near future and enjoy our unique version of ‘retro chic’.Thanks for your support with the Revival of the Original.Wtih kindest regards, PierrePierre-Andre PelletierArea General Manager

Thank you for your review and we're looking forward to welcoming you back at Montien Hotel.