Dear Tatsumi ,Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us. your comment regarding drinking water and room equipment has been shared with our team for imediate action and improvement.At Galleria 12 Hotel Bangkok by Compass Hospitality, we strive to provide an exclusive service experience for every guest; therefore, your feedback is very important to us. For those reasons, please allow us to express our sincerest apologies regarding the inconveniences caused.Yours sincerely,Galleria 12 Hotel Bangkok by Compass Hospitality
I heard something from next room; TV sounds, conversation and so on…
I think the wall between rooms are thin…I could not sleep well. However, considering price, it is an enough accommodation
Haruka
2022 年 10 月に 3 泊滞在
6/10 (普通)
君島隆男、日本千葉県松戸市
グループ旅行
2020 年 1 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
壁が薄いのか、防音効果がなく、他の部屋で大声で話している声が聞こえてうるさく感じた。
君島隆男
2020 年 1 月に 3 泊滞在
Mattからの返信 (投稿日 : 2020 年 2 月 21 日)
Dear 君島隆男, thank you for taking the time to share your feedback. It is your feedback that we learn from and use to improve how we look after our treasured guests. Please accept our apology for any inconvenience for that matter. Yours sincerely, Matt/ Operations Manager
10/10 (非常に良い)
宿泊されたお客様
2019 年 10 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
今時喫煙室が有るホテルは珍しい
喫煙者の私も部屋でゆっくり過ごせました
宿泊されたお客様
2019 年 10 月に 4 泊滞在
Mattからの返信 (投稿日 : 2019 年 10 月 17 日)
Dear valued guest, thank you very much for staying and sharing your feedback with us. We look forward to welcoming you back again to Galleria 12 Bangkok soon. Best regards, Matt/ Operations Manger
Dear valued guest, thank you very much for staying and sharing your feedback with us. Kindly note that toothbrush can be delivered to your room upon request and please accept our apology for inconvenience during tuk tuk broken down. We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for. Yours sincerely, Matt/ Operations Manager
10/10 (非常に良い)
宿泊されたお客様
2019 年 9 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
日本語スタッフがいるとさらに良い
宿泊されたお客様
2019 年 9 月に 3 泊滞在
Mattからの返信 (投稿日 : 2019 年 9 月 25 日)
Dear valued guest, thank you very much for staying with us and rating us a perfect score. We look forward to welcoming you back again to Galleria 12 Bangkok soon. Best regards, Matt/ Operations Manger
10/10 (非常に良い)
宿泊されたお客様
2019 年 9 月 18 日
宿泊されたお客様
2019 年 9 月に 3 泊滞在
Mattからの返信 (投稿日 : 2019 年 9 月 20 日)
Dear valued guest, thank you very much for staying with us and rating us a perfect score. Please do let us know when planning your next trip to Galleria 12 Bangkok. Best regards, Matt/ Operations Manager
Dear HARUHIKO, thank you very much for staying and sharing your valued feedback with us. Please note that bathroom amenities can be delivered to your room upon request. We look forward to welcoming you back for another stay! Yours sincerely, Matt/ Operations Manager
10/10 (非常に良い)
宿泊されたお客様
2019 年 8 月 15 日
宿泊されたお客様
2019 年 8 月に 1 泊滞在
Mattからの返信 (投稿日 : 2019 年 8 月 17 日)
Dear valued guest, thank you very much for staying and sharing your feedback with us. We look forward to welcoming you back again to Galleria 12 Bangkok soon. Best regards, Matt/ Operations Manger
10/10 (非常に良い)
宿泊されたお客様
小さなお子様連れの家族旅行
2019 年 8 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
スタッフの方がとてもフレンドリーで子どもに沢山話しかけてくださり楽しい時間となりました。
宿泊されたお客様
2019 年 8 月に 2 泊滞在
Mattからの返信 (投稿日 : 2019 年 8 月 13 日)
Dear valued guest, thank you very much for staying with us and rating us a perfect score, also giving us a nice review. Happy to learn that our team members could impress you. We look forward to welcoming you back again to Galleria 12 Bangkok soon. Best regards, Matt/ Operations Manger
10/10 (非常に良い)
宿泊されたお客様
2019 年 8 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
とても丁寧でよかったです!
宿泊されたお客様
2019 年 8 月に 3 泊滞在
Mattからの返信 (投稿日 : 2019 年 8 月 13 日)
Dear valued guest, thank you for a good review of Galleria 12 Bangkok! We are glad that you enjoyed your stay and impress with our service. We hope to see you again very soon. Sincerely, Matt/ Operations Manager
Dear valued guest, thank you very much for staying and sharing your good and valued feedback with us. Please note that for our guest convenience and safety we prodvide complimentary 24 hours roudntrip Tuk Tuk service to the main road, also there is 7-11 right in front of the main street. We look forward to welcoming you back again to Galleria 12 Bangkok soon. Best regards, Matt/ Operations Manger
10/10 (非常に良い)
宿泊されたお客様
小さなお子様連れの家族旅行
2019 年 6 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
部屋も清潔で、スタッフの対応も良かった。歯ブラシがなかったのが残念。
宿泊されたお客様
2019 年 6 月に 5 泊滞在
Mattからの返信 (投稿日 : 2019 年 6 月 25 日)
Dear valued guest, thank you very much for staying with us and rating us a perfect score with a nice review. Please note that toothbrush can be delivered to your room upon request.
Please do not hesitate to let us know when planning your next trip to Galleria 12 Bangkok. Best regards, Matt/ Operations Manager
Dear valued guest, thank you for choosing to stay with us at Galleria 12 on your recent visit to Bangkok and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.
At Galleria 12 we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable! Yours sincerely, Matt/ Operations Manager
Dear masahiro, thank you very much for staying and sharing your valued feedback with us. We are delighted to learn that overall experience was good especially our omelette. We noted your dissatisfaction with room cleanliness and are working with our housekeeping team to rectify this for future stays. We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for. Yours sincerely, Matt/ Operations Manager
8/10 (良い)
宿泊されたお客様
2019 年 5 月 16 日
良かった点 : 清潔度、スタッフとサービス
歩くと少し遠い
Soiを入って歩くと少し遠いがホテルは良い。
宿泊されたお客様
2019 年 5 月に 1 泊滞在
Mattからの返信 (投稿日 : 2019 年 6 月 20 日)
Dear valued guest, thank you very much for staying and sharing your feedback with us. We look forward to welcoming you back again to Galleria 12 Bangkok soon. Best regards, Matt/ Operations Manger
8/10 (良い)
宿泊されたお客様
2019 年 5 月 10 日
宿泊されたお客様
2019 年 5 月に 3 泊滞在
Mattからの返信 (投稿日 : 2019 年 5 月 16 日)
Dear valued guest, thank you very much for staying and sharing your feedback with us. We would like to know more on what we can do to make your future stay better and look forward to seeing you again at Galleria 12 Bangkok. Best regards, Matt/ Operations Manager
Dear Valued guest.
Thank you very much for taking the time to complete our on-line guest survey. With this we are able to evaluate and improve our services from your feedback.
We appreciate your scores as well as your very kind and generous comments on our 24 hour service delivered by shuttle tuk tuk and restaurant manager. These comments are then shared with all members of the Galleria 12 Bangkok who enjoy hearing about themselves.
Overall we would like to thank you very much and we look forward to welcoming you back in the near future.
Sincerely,
Phitpiboon Thaichart ( Goody ) Assistant Operations Manager
8/10 (良い)
宿泊されたお客様
2019 年 1 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 1 月に 4 泊滞在
goodyからの返信 (投稿日 : 2019 年 1 月 29 日)
Dear valued guest,
Thank you very much for sharing your feed back on your recent stay with us. Overall we would like to thank you very much and we look forward to welcoming you back in the near future.
Sincerely,
Phitpiboon Thaichart ( Goody ) Assistant Operations Manager
8/10 (良い)
宿泊されたお客様
2019 年 1 月 5 日
宿泊されたお客様
2019 年 1 月に 3 泊滞在
goodyからの返信 (投稿日 : 2019 年 1 月 8 日)
Dear valued guest,
Thank you very much for rating high score for hotel. Overall we would like to thank you very much and we look forward to welcoming you back in the near future. Sincerely, Phitpiboon Thaichart ( Goody ) Assistant Operations Manager
10/10 (非常に良い)
Yasushi
2018 年 12 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Zera is No.1.
Yasushi
2018 年 11 月に 22 泊滞在
goodyからの返信 (投稿日 : 2019 年 1 月 16 日)
Dear Valued guest.
Thank you very much for taking the time to complete our on-line guest survey questionnaire and for awarding us such PERFECT score of review. We really appreciate your scores as well as your very kind and generous comments on our hotel location and
Overall we would like to thank you very much and we look forward to welcoming you back in the near future.
Sincerely,
Phitpiboon Thaichart ( Goody ) Assistant Operations Manager
10/10 (非常に良い)
宿泊されたお客様
2018 年 12 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
このホテルのスタッフは、全員がとても親切でした。
宿泊されたお客様
2018 年 11 月に 23 泊滞在
goodyからの返信 (投稿日 : 2019 年 1 月 16 日)
Dear Valued guest.
Thank you very much for taking the time to complete our on-line guest survey questionnaire and for awarding us such great review . With this we are able to evaluate and improve our services from your feedback.
We really appreciate your scores as well as your very kind and generous comments on friendliness of team members. These comments are then shared with all members of the Galleria 12 Bangkok who enjoy hearing about themselves.
Overall we would like to thank you very much and we look forward to welcoming you back in the near future.
Sincerely,
Phitpiboon Thaichart ( Goody ) Assistant Operations Manager
Dear our valued guests,
First of all thank you very much for stayed with us and take time to share us your posted on guest review.
Our aim is to ensure our guest stay is more comfortable and enjoyable, please rest assure that your comment will be shared to entire team for further improvement.
Again, thank you very much for stayed with us and look forward to hearing from you.
With kind regards,
Peerah Hantham (Patrick)
Operations Manager
Dear Haruhiko,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Nusara Pikrohyarm,
Operations Manager
Dear Idabagus,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Nusara Pikrohyarm,
Operations Manager
Dear Valued guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Nusara Pikrohyarm,
Operations Manager
Dear Valued guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Nusara Pikrohyarm,
Operations Manager
Dear Valued Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Nusara Pikrohyarm
Operations Manager
10/10 (非常に良い)
MINORU
2017 年 10 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
MINORU
2017 年 9 月に 3 泊滞在
Krisからの返信 (投稿日 : 2017 年 10 月 11 日)
Dear Minoru,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Nusara Pikrohyarm,
Operations Manager
Dear Daisuke,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Nusara Pikrohyarm,
Operations Manager
Dear Ta-shi,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Nusara Pikrohyarm,
Operation Manager
Dear Valued guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Nusara Pikrohyarm
Operation Manager
Dear Daisuke,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Nusara Pikrohyarm,
Operation Manager
Dear Daisuke san,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Nusara Pikrohyarm
Operation Manager
Dear Valued guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Nusara Pikrohyarm,
Operation Manager
Dear Valued guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Nusara Pikrohyarm,
Operation Manager
Dear Ken,
Thank you for taking the time to share your feedback. We will keep all comments from you to improve our service and hope to welcome you back to our hotel in other occasion.
Sincerely,
Nusara Pikrohyarm,
Operation Manager
Dear MK,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Nusara Pikrohyarm,
Operation Manager
Dear Valued guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Nusara Pikrohyarm,
Operation Manager
Dear M,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Nusara Pikrohyarm,
Operation Manager
Dear Takuya S,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Nusara Pikrohyarm,
Operation Manager