Dear Mr. Ryuji,
We very much appreciate your comments regarding your stay at the Novotel Bandung.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Siswanto
Room Division Manager
We are very grateful for your comments regarding your visit to Novotel Bandung. It's great for us to receive positive feedback.
We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.
Best regards,
Assad Ikhsanan
Front Office Supervisor
Dear Valuable Guest,
We very much appreciate your comments regarding your stay at the Novotel Bandung.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Siswanto
Room Division Manager
10/10 (非常に良い)
宿泊されたお客様
出張
2020 年 2 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフがとても親切でした。朝ごはんの種類がたくさんあってよかった。
宿泊されたお客様
2020 年 2 月に 2 泊滞在
RDMからの返信 (投稿日 : 2020 年 3 月 28 日)
Dear Valuable Guest,
We very much appreciate your comments regarding your stay at the Novotel Bandung.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Siswanto
Room Division Manager
Dear Nao,
We very much appreciate your comments regarding your stay at the Novotel Bandung.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Siswanto
Room Division Manager
10/10 (非常に良い)
宿泊されたお客様
出張
2020 年 2 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
中心からやや離れ回りにはあまり飲食店ありませんが比較的静かでバンドン北側を回るにはよかったです
宿泊されたお客様
2020 年 1 月に 2 泊滞在
RDMからの返信 (投稿日 : 2020 年 3 月 28 日)
Dear Valuable Guest,
We very much appreciate your comments regarding your stay at the Novotel Bandung.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Siswanto
Room Division Manager
10/10 (非常に良い)
宿泊されたお客様
2019 年 10 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Room was clean and staff were very friendly, especially at the restaurant.
宿泊されたお客様
2019 年 10 月に 2 泊滞在
GMからの返信 (投稿日 : 2019 年 11 月 22 日)
Dear Valuable Guest,
We very much appreciate your review regarding your stay at the Novotel Bandung.
It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Arief Maulana
General Manager
4/10 (不満)
宿泊されたお客様
2019 年 10 月 7 日
良かった点 : 清潔度
気になった点 : 設備とサービス
宿泊されたお客様
2019 年 10 月に 1 泊滞在
GMからの返信 (投稿日 : 2019 年 11 月 22 日)
Dear Valuable Guest,
Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry if your experience did not meet your expectations, please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Arief Maulana
General Manager
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2019 年 8 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
スタッフ全員が優しく対応してくれとても居心地がよかった。
宿泊されたお客様
2019 年 8 月に 4 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2018 年 12 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2018 年 12 月に 1 泊滞在
Arief Maulanaからの返信 (投稿日 : 2019 年 1 月 6 日)
Dear Anonymous,
We very much appreciate the high rating you gave on Novotel Bandung's Google page.
It pleases us to learn that your stay was nothing but a satisfying one and knowing that it was up to your expectations if not higher is truly rewarding for all our teams.
Thank you once more for the feedback and we hope to see you again soon.
Best Regards,
Arief Maulana
General Manager
Dear Anonymous ,
Warm greetings from Novotel Bandung!
Thank you for taking your valued time to share your feedback with us.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Regards,
Arief Maulana
General Manager
Dear Anonymous,
Greetings from Novotel Bandung!
Thank you for taking the time to review our hotel, we are glad to know that you always stay at Novotel during your stay in Bandung.
However, we are sorry to read that our bathroom did not meet your expectations, we wish that we could do something about it to make you feel better.
Thank you again for sending us your concern into our attention and we certainly hope that we could welcome you back for a better stay.
Best regards,
Intan Pujawati
General Manager
10/10 (非常に良い)
宿泊されたお客様
2018 年 8 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2018 年 8 月に 1 泊滞在
Intan Pujawatiからの返信 (投稿日 : 2018 年 8 月 30 日)
Dear Anonymous
Thank you for the highest rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Regards,
Intan Pujawati
General Manager
8/10 (良い)
宿泊されたお客様
2018 年 3 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ビジネス向け
ビジネスでの滞在には丁度よいホテルだと思います。
宿泊されたお客様
2018 年 3 月に 1 泊滞在
Intan Pujawatiからの返信 (投稿日 : 2018 年 4 月 5 日)
Dear Anonymous
当ホテルのレビューを投稿いただき誠にありがとうございました。当ホテルでのご滞在をお楽しみいただけたとのこと、大変嬉しく存じます。 当ホテルでは、お客様に満足いただけるご滞在を提供できるようスタッフ一同尽力しており、お客様からのフィードバックを貴重なご意見として参考にさせていただいております。またのご利用をお待ち申し上げております。
敬具
Intan Pujawati
General Manaer
Dear Sir/Madam,
Warmest Greeting from Novotel Bandung......!
Thank you for your time to give us positive review where you put 4 (four) star rating on your stay at Novotel Bandung. We are happy to know that you had an excellent experience stay with us.
Once again, thank you for your review and feedback. It's a mental boost for us to serve better everyday. Because I am very sure that my staff are happy to read this kind of review. We look forward to welcome you back at Novotel Bandung soon.
Sincerely Yours,
8/10 (良い)
Ojiii、?????
2013 年 11 月 20 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
感じのいい接客
チェックイン時と朝食時の接客対応が好感を持てた。
Ojiii
Marakからの返信 (投稿日 : 2015 年 1 月 17 日)
拝啓/マダム、
ノボテルバンドンから暖かいご挨拶.....!
私たちにあなたが満たされていることを意味5(5)星を与えられたことにより、私たちにhotels.com THRUコメントを与えるために時間を割いていただき、ありがとうございます。私はそれを聞いて喜んでと嬉しいです。
我々は間違いなく、継続的に....!私達のベストとコメントを実行するために、当社は最大限やる完璧のために努力するためにすべての私たちのスタッフを奨励する。我々は再びすぐに戻ってあなたを心よりお待ちしております。
敬具、
Marak Setiadi
General Manager
10/10 (非常に良い)
宿泊されたお客様
2013 年 11 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
Marakからの返信 (投稿日 : 2015 年 5 月 16 日)
拝啓/マダム、
ノボテルバンドンから暖かいご挨拶.....!
私たちにあなたが満たされていることを意味5(5)星を与えられたことにより、私たちにhotels.com THRUコメントを与えるために時間を割いていただき、ありがとうございます。私はそれを聞いて喜んでと嬉しいです。
我々は間違いなく、継続的に....!私達のベストとコメントを実行するために、当社は最大限やる完璧のために努力するためにすべての私たちのスタッフを奨励する。我々は再びすぐに戻ってあなたを心よりお待ちしております。
敬具、
Marak Setiadi
General Manager
10/10 (非常に良い)
宿泊されたお客様
2013 年 10 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
部屋は綺麗で朝食も種類が沢山あり、従業員の対応もとても良い。
宿泊されたお客様
Marakからの返信 (投稿日 : 2015 年 1 月 31 日)
Dear Sir/Madam,
Thank you for your kind positive feedback by given us 5 (five) star on this online forum. Our Team work tirelessly to provide the best possible service to our guests and I am pleased to see that you satisfied with our product and services.
My Team and I hope to have an opportunity to welcome you back to Novotel Bandung in the future.
Best Regards,
Marak Setiadi
General Manager
10/10 (非常に良い)
宿泊されたお客様
2013 年 9 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
Marakからの返信 (投稿日 : 2015 年 1 月 31 日)
Dear Sir/Madam,
Thank you for your kind positive feedback by given us 5 (five) star on this online forum. Our Team work tirelessly to provide the best possible service to our guests and I am pleased to see that you satisfied with our product and services.
My Team and I hope to have an opportunity to welcome you back to Novotel Bandung in the future.
Best Regards,
Marak Setiadi
General Manager
10/10 (非常に良い)
Marlon
カップルで旅行
2024 年 1 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Decent hotel for a few nights.
Marlon
2024 年 1 月に 2 泊滞在
6/10 (普通)
FUCHUAN
2023 年 9 月 25 日
FUCHUAN
2023 年 9 月に 1 泊滞在
Novotel Bandungからの返信 (投稿日 : 2023 年 9 月 27 日)
Dear Mr. Fuchuan,Thank you for the rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Siswanto - Room Division Manager
Dear Mr. Mohd Safwan Zaki,We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,SiswantoRoom Division Manager
8/10 (良い)
宿泊されたお客様
出張
2022 年 12 月 12 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
宿泊されたお客様
2022 年 12 月に 1 泊滞在
Siswantoからの返信 (投稿日 : 2022 年 12 月 13 日)
Bapak / Ibu yang terhormat,Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Bandung. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif.Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,SiswantoRoom Division Manager
10/10 (非常に良い)
stephen
家族旅行
2022 年 9 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent
Fantastic everything was good breakfast excellent so much choice and fresh ,every member of staff i encounteted was friendly and efficient ,good lication ,will definitely be back
Dear Mr. Stephen,Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences.I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us.We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit.Sincerely,SiswantoRoom Division Manager
6/10 (普通)
Norman
2022 年 4 月 30 日
Norman
2022 年 4 月に 2 泊滞在
Siswantoからの返信 (投稿日 : 2022 年 5 月 7 日)
Dear Mr. Norman,
Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Siswanto
Room Division Manager
Dear Mr. Ari,Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences.I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us.We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit.Sincerely,SiswantoRoom Division Manager
4/10 (不満)
宿泊されたお客様
2021 年 11 月 22 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2021 年 11 月に 1 泊滞在
Siswantoからの返信 (投稿日 : 2021 年 12 月 9 日)
Dear Mr. / Mrs.,
Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Siswanto
Room Division Manager
10/10 (非常に良い)
Lee
グループ旅行
2021 年 11 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lee
2021 年 11 月に 1 泊滞在
Siswantoからの返信 (投稿日 : 2021 年 12 月 9 日)
Dear Mr. Lee,
We very much appreciate your comments regarding your stay at the Novotel Bandung.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Siswanto
Room Division Manager
10/10 (非常に良い)
myung jin
出張
2020 年 12 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
myung jin
2020 年 12 月に 2 泊滞在
Assad Ikhsananからの返信 (投稿日 : 2021 年 1 月 27 日)
Dear Mrs. Jumini Emak,
We are very grateful for your comments regarding your visit to Novotel Bandung. It's great for us to receive positive feedback.
We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.
Best regards,
Assad Ikhsanan
Front Office Supervisor
8/10 (良い)
Jung Ho
家族旅行
2020 年 12 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
반둥가족 여행시
쥬니어 스위트가 저렴하게 나와서 방문해보았는데생각보다 깔끔했음. 아이들은 침대가 푹신해서 좋아했음
Jung Ho
2020 年 11 月に 1 泊滞在
Assad Ikhsananからの返信 (投稿日 : 2021 年 1 月 27 日)
We are very grateful for your comments regarding your visit to Novotel Bandung. It's great for us to receive positive feedback.
We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.
Best regards,
Assad Ikhsanan
Front Office Supervisor
10/10 (非常に良い)
宿泊されたお客様
2020 年 11 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2020 年 11 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
出張
2020 年 11 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2020 年 10 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
出張
2020 年 11 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2020 年 10 月に 2 泊滞在
10/10 (非常に良い)
M.Y.P.
家族旅行
2020 年 8 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel nyaman di kala pandemi
Kualitas kamar hotel sangat terjaga dan mengikuti protokol kesehatan dengan baik. Breakfast food-nya enak. Ada sepeda yang bisa dipinjam. Kalau ke Bandung lagi, ingin menginap disini lagi.
M.Y.P.
2020 年 8 月に 3 泊滞在
8/10 (良い)
Shawn
2020 年 8 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice place
Great facilities and very safe during new normal.
Shawn
2020 年 8 月に 1 泊滞在
RDMからの返信 (投稿日 : 2020 年 9 月 5 日)
Dear Shawn,
We very much appreciate your comments regarding your stay at the Novotel Bandung.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Siswanto
Room Division Manager