アスコティアオフクイーンの口コミ

10/10 (非常に良い)

Satoshi

2023 年 12 月 27 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

一歩大通りに出ればたくさんの種類のレストランがあり、迷うぐらいです。バスも沢山通っていて移動には困らないですね。

2023 年 12 月に 4 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2023 年 12 月 29 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 (良い)

Mitsuo

2023 年 11 月 18 日

良かった点 : 施設のコンディションと設備

2023 年 11 月に 3 泊滞在

AOQからの返信 (投稿日 : 2023 年 11 月 19 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 (普通)

Shu

2023 年 10 月 27 日

2023 年 10 月に 2 泊滞在

AOQからの返信 (投稿日 : 2023 年 11 月 16 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfiedBut we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

6/10 (普通)

YASUHIRO

2023 年 10 月 21 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2023 年 10 月に 2 泊滞在

AOQからの返信 (投稿日 : 2023 年 10 月 22 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 (良い)

Tatsushi

出張

2023 年 9 月 3 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

I have stayed 3 nights. Room is OK and breakfast is good. However, sounds of the next rooms are easily heard.

2023 年 8 月に 3 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2023 年 9 月 4 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 (非常に良い)

NOBUYUKI

2022 年 10 月 18 日

2022 年 10 月に 2 泊滞在

6/10 (普通)

Maiko

2022 年 10 月 11 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、施設のコンディションと設備

洗濯室が使えませんでした。

2022 年 10 月に 5 泊滞在

8/10 (良い)

KEIICHI

家族旅行

2020 年 3 月 30 日

良かった点 : スタッフとサービス

お得感のあるホテル

スカイバスの停留所から、徒歩1分という立地から早朝のフライトでも安心。また近くには、コンビニや飲食店もあり大変は便利な立地です。坂を下って行くと、オークランドの中心地にも歩いて行ける距離なので値段の割に大変お得感がある。

2020 年 3 月に 5 泊滞在

Duty Managerからの返信 (投稿日 : 2020 年 4 月 4 日)

Dear Valued Guest (Keiichi), Thank you for your positive feedback. It is great to know that you were able to take advantage of our convenient location and that you enjoyed your stay with us. We look forward to have you stay with us again when you are in Auckland.

10/10 (非常に良い)

宿泊されたお客様

2020 年 3 月 22 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

一人旅におすすめ

シティから近い！空港からのシャトルバスの停留所からも近い！(徒歩１分)とても便利でした！お部屋はそこまで広くないですが、きれいだし、観光して寝るだけにはちょうどいいです！受付の方も優しくて、英語が苦手な私にもわかりやすく説明してくれました！ただ、モーニングは本当に簡単なものしかなくて…２日目からスーパーでパンを買って食べました！

2019 年 12 月に 2 泊滞在

Duty Managerからの返信 (投稿日 : 2020 年 3 月 25 日)

Thank you very much for staying with us and for your positive feedback. It is great to know that you were able to enjoy your stay with us and take advantage of our convenient location and that our friendly & efficient staff was able to make your stay better.

8/10 (良い)

宿泊されたお客様

2020 年 2 月 25 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

室内が清潔に保たれていて良かった。フロントスタッフの質にばらつきがあり、質問に対する応対が丁寧ではないことがあった。

2020 年 2 月に 3 泊滞在

Duty managerからの返信 (投稿日 : 2020 年 2 月 26 日)

Thank you for staying with us. As seen on the other reviews, we take pride in our friendly & efficient staff and we apologize if there was one that was not as friendly. This is very important to us and we will definitely look into it. We appreciate your feedback and we look forward to have you stay with us.

8/10 (良い)

KATSUMI

2019 年 12 月 27 日

良かった点 : 清潔度、スタッフとサービス

おおむね満足です。部屋は清潔です。朝食もam5:00から頂けて良かった。空港まで近いですが、送迎のバス(5NZ$)は必要。無料ならばなお良し！

2019 年 12 月に 1 泊滞在

Duty managerからの返信 (投稿日 : 2020 年 1 月 29 日)

Thank you for staying with us. It is good to know you were able to enjoy our clean rooms and good breakfast. We have no control over the pricing of the city buses or airport shuttle though we can assist to look for other options.

10/10 (非常に良い)

宿泊されたお客様

出張, グループ旅行

2019 年 12 月 4 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

大変便利な立地条件で申し分ありませんでした。

2019 年 11 月に 3 泊滞在

Ethelからの返信 (投稿日 : 2019 年 12 月 9 日)

Dear Valued Guest, It is great to hear that you were able to take advantage of our central location and explored the City. We appreciate your feedback; it will assist us in improving our services for future guests. Please stay in touch with us and we look forward to welcoming you again in the future. Warm regards, Ethel Mandocdoc Front Office Manager

10/10 (非常に良い)

宿泊されたお客様

出張, グループ旅行

2019 年 12 月 3 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

静かで対応が良かった。あさごはんもおいしくてすたふのたいおうがよかった。ダウンタウンにいちして、くうこうからのあくせすもべんりだった。

2019 年 11 月に 3 泊滞在

Ethelからの返信 (投稿日 : 2019 年 12 月 9 日)

Dear Valued Guest, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Ethel Mandocdoc Front Office Manager

6/10 (普通)

宿泊されたお客様

2019 年 11 月 26 日

良かった点 : 清潔度、スタッフとサービス

2019 年 11 月に 1 泊滞在

Front Officeからの返信 (投稿日 : 2019 年 11 月 27 日)

Thank you for staying with us.

8/10 (良い)

宿泊されたお客様

2019 年 11 月 23 日

良かった点 : 清潔度

気になった点 : 施設のコンディションと設備

空港からのバス停車場に近く便利です。夜もフロントに係の方がいるので、女性でも安心です。近くにレストランやスーパーがあります。残念な事に、冷蔵庫の電源が入っていませんでした。電源を入れると飲み物が凍りました。つまり、壊れた冷蔵庫が置かれていただけです。言っても無駄かなと思い、ホテルの人には伝えませんでした。改善されますよう。

2019 年 11 月に 6 泊滞在

Front Officeからの返信 (投稿日 : 2019 年 11 月 27 日)

Dear Valued Guest, Thank you for your positive feedback and we apologize for the issue with the fridge in your room. We do have reception open 24 hours and there will be someone to assist at any time. Thank you for letting us know as this helps us improve and we have now checked on this. We look forward to have you stay with us again in the near future.

8/10 (良い)

宿泊されたお客様

出張

2019 年 10 月 27 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2019 年 10 月に 2 泊滞在

Front Office Managerからの返信 (投稿日 : 2019 年 10 月 28 日)

Dear Valued Guest, Thank you for your feedback and we hope to see you again soon. Kind regards, Ethel Gruyal Front Office Manager

8/10 (良い)

宿泊されたお客様

小さなお子様連れの家族旅行

2019 年 7 月 11 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

5泊滞在も苦にならない。適度な筋肉痛が心地よい。私は良かったと思います。

2019 年 7 月に 5 泊滞在

Duty Managerからの返信 (投稿日 : 2019 年 7 月 13 日)

Dear Valued Guest. Greetings from Ascotia Off Queen. Thank you for your valuable time giving us positive feedback to review your stay. It's great to know that you were able to enjoy all that we had to offer. We look forward to have you staying with us in the near future.

4/10 (不満)

DRC

2018 年 12 月 7 日

良かった点 : 清潔度

気になった点 : スタッフとサービス、施設のコンディションと設備

場所はとても良い。朝食は残念ながらひどい。掃除は行き届いている。

2018 年 11 月に 5 泊滞在

Duty Managerからの返信 (投稿日 : 2018 年 12 月 11 日)

Dear Valued Guest. Greetings from Ascotia Off Queen. Thank you for your valuable time giving us feedback to review your stay. It's good to know that you were able to enjoy the convenient location during your stay. We apologize that you were not happy with the breakfast options. Thank you for letting us know and we will try our best to fix the issue you experienced.

4/10 (不満)

宿泊されたお客様

2018 年 12 月 6 日

気になった点 : 清潔度、施設のコンディションと設備

は゛すていにちかくていい

2018 年 11 月に 6 泊滞在

Duty Managerからの返信 (投稿日 : 2018 年 12 月 8 日)

Dear Valued Guest. Thank you for your valuable time giving us feedback to review your stay. We apologize that if there is anything that was not to your standard during your stay. Please kindly let us know if there is anything we can do to fix the issues you experienced.

8/10 (良い)

Satoko

2018 年 1 月 27 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

落ち着ける女性の一人旅にお薦めのホテル。

全体的に明るくて、こじんまりしていて広すぎなくて使いやすい。清潔感もあり、落ち着ける。女性の一人旅にお薦めです。

2018 年 1 月に 3 泊滞在

Duty Managerからの返信 (投稿日 : 2018 年 2 月 4 日)

Dear Valued Guest (Satoko), Thank you for your positive feedback. It is good to know that you were able to enjoy your stay with us. We look forward to have you stay with us again in the near future.

6/10 (普通)

masa、miyagi

2017 年 12 月 31 日

良かった点 : 清潔度、スタッフとサービス

坂道気にしない方なら

スカイバスのバス乗り場からすぐにあります。中心部からは歩いて15分程度、結構坂があるので、気にしない方はおススメです。部屋はコンパクトにまとまっています。フリーの水、電子ポット、エアコンとテレビ程度ですが、ベッドは柔らかめでよく眠れました。wifiは、１日１Gですが、まずまず使えました。ランドリールームもありましたが、使いませんでした。フロントの方は、ルームカードを置き忘れた時、チェックアウト後の荷物預かりなど、にこやかに対応してくれました。

2017 年 12 月に 4 泊滞在

Duty Managerからの返信 (投稿日 : 2018 年 2 月 5 日)

Dear Valued Guest, thank you for taking time of feedback. It is good to know that you were able to enjoy all that you have to offer. We take pride in our clean rooms, comfortable beds, good location and friendly & efficient staff. We hope you choose to stay with us again next time you are in Auckland.

8/10 (良い)

宿泊されたお客様

2017 年 10 月 8 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2017 年 9 月に 3 泊滞在

8/10 (良い)

Klarry

2024 年 5 月 10 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

it was value for money

2024 年 5 月に 4 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 5 月 11 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 (非常に良い)

Bradley

出張

2024 年 5 月 7 日

良かった点 : 清潔度、スタッフとサービス

For the price is was a pretty great stay. Clean rooms and helpful staff. Only downside is the parking cost however, it’s inner city so expected.

2024 年 5 月に 2 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 5 月 8 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

4/10 (不満)

Dion

カップルで旅行

2024 年 5 月 3 日

気になった点 : 施設のコンディションと設備

Room had a noise like a motor that kept end coming on and off all night

2024 年 5 月に 1 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 5 月 6 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

10/10 (非常に良い)

Dene

2024 年 5 月 1 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

….

2024 年 4 月に 2 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 5 月 2 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 (普通)

Smita

2024 年 5 月 1 日

気になった点 : 設備とサービス、施設のコンディションと設備

Convenient

2024 年 4 月に 1 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 5 月 2 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 (非常に良い)

Ngawaina

小さなお子様連れの家族旅行

2024 年 4 月 30 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Hospitality was amazing. Loved my cozy cute room. Myself an my son stayed for 3 nites. Only downside was the shower head was clogged so the water wasnt coming out properly, room 204. Otherwise great experience. Will definitley book again in the future. Thanks guys

2024 年 4 月に 3 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 5 月 2 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 (普通)

Ly yi

2024 年 4 月 26 日

良かった点 : スタッフとサービス、施設のコンディションと設備

Like: Convenient Dislike: bed sheets not clean

2024 年 4 月に 3 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 4 月 28 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 (普通)

Dion

カップルで旅行

2024 年 4 月 24 日

良かった点 : 清潔度、スタッフとサービス

気になった点 : 施設のコンディションと設備

Lady in arrival was amazing and explained everything even rang up once bistro opens to let us know and see if we would like to order anything The only things that were not that great were below The mini fridge in the room didn’t work The usb ports on the beside table didn’t work The car parking was very tight and I think very expensive $35 for the night - most places I stay avarage around -$15-20 per night so $35 for a super hard car park not worth the money should think about reducing that price

2024 年 4 月に 1 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 4 月 25 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 (良い)

david

2024 年 4 月 21 日

良かった点 : スタッフとサービス

気になった点 : 清潔度

2024 年 4 月に 3 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 4 月 23 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

4/10 (不満)

Faustino

2024 年 4 月 20 日

気になった点 : 施設のコンディションと設備

.

2024 年 4 月に 1 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 4 月 21 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 (良い)

daniel

家族旅行

2024 年 4 月 17 日

The late check in was most bothersome after a long flight from LA, and a day in Auckland. Access to showers was delayed by 1hr plus. The rooms were as described -parking was a bit high

2024 年 4 月に 1 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 4 月 21 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 (良い)

Hannah

2024 年 4 月 16 日

2024 年 4 月に 2 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 5 月 7 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 (非常に良い)

Paris

2024 年 4 月 16 日

2024 年 4 月に 2 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 5 月 6 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 (普通)

Sarah

2024 年 4 月 16 日

Staff were good. Beds clean & shower. I found the hot breakfast was “not hot” was very luke warm. Food was reasonable. The room could do with some tissues & maybe milk & biscuits. After a long flight, guests are tired & perhaps want to make a coffee have a biscuit & put their feet up. Otherwise a very reasonable priced property for what you get.

2024 年 4 月に 3 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 4 月 16 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 (非常に良い)

Uenuku

2024 年 4 月 14 日

2024 年 4 月に 2 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 5 月 6 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 (非常に良い)

Hlayisani

2024 年 4 月 13 日

良かった点 : 清潔度

2024 年 4 月に 2 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 4 月 28 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 (良い)

Cathryn

2024 年 4 月 10 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Friendly, helpful staff Handy location - walking distance to Grafton Campus Small room - but comfortable - comfortable beds and pillows; appreciated coffee and team making supplies & toiletries If you intend to eat in your room, you will need plates and cutlery

2024 年 4 月に 1 泊滞在

AOQからの返信 (投稿日 : 2024 年 4 月 13 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 (良い)

Giovanni

家族旅行

2024 年 4 月 8 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Ottimo rapporto qualità prezzo. Pulito abbastanza riiovato

2024 年 4 月に 1 泊滞在

AOQからの返信 (投稿日 : 2024 年 4 月 8 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 (非常に良い)

Rahim

2024 年 4 月 6 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

It’s make good trip

2024 年 4 月に 5 泊滞在

AOQからの返信 (投稿日 : 2024 年 4 月 7 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 (非常に良い)

Ying

2024 年 4 月 6 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス

気になった点 : 施設のコンディションと設備

This is no air conditioning

2024 年 4 月に 1 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 4 月 6 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 (非常に良い)

david

出張

2024 年 4 月 6 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Excellent service, staff are friendly and helpful. Hot clean and tidy. Walking distance to shops, and transport. Great place to stay.

2024 年 4 月に 1 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 4 月 6 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 (普通)

Taylor

グループ旅行

2024 年 3 月 25 日

良かった点 : スタッフとサービス

I liked the location of this hotel, plenty of food places around and shopping.

2024 年 3 月に 3 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 3 月 30 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 (非常に良い)

david

2024 年 3 月 24 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 3 月に 4 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 3 月 30 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

4/10 (不満)

Nathan

2024 年 3 月 22 日

気になった点 : 施設のコンディションと設備

Unfortunately this property has become very run down over the past 7 years. Needs a lot of TLC

2024 年 3 月に 1 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 3 月 30 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

2/10 (非常に不満)

megan

2024 年 3 月 16 日

We were supposed to stay in a superior king. We had two single beds pushed together. Terrible mattresses springs poking out. No rubbish bin! No cutlery no bowels/plates.. no milk for coffee. Tiny tv.

2024 年 3 月に 2 泊滞在

Ascotia Off Queen Teamからの返信 (投稿日 : 2024 年 3 月 30 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 (良い)

TIEN

2024 年 3 月 6 日

良かった点 : 施設のコンディションと設備

2024 年 3 月に 5 泊滞在

AOQからの返信 (投稿日 : 2024 年 3 月 11 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

4/10 (不満)

Laura

出張

2024 年 3 月 5 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備

The positive: Staff were very kind, welcoming and helpful. The hotel's restaurant provides food at very good prices. Good location for public transport and walking distance to the CBD. Also, restaurants and entertainment nearby. The negative: Facilities conditions and quality were very disappointing to say the least. Stained bedding, blanckets and towels.Dirty carpets and stained roof. The rooms were way too small, old and dirty appliances. Besides, not even a table or chair to put the luggage. No isolation between rooms, hence no privacy and very noisy. I had a long stayed and I can say that cleanness is not their strongest quality. I would recommended the place only for one night. If you're visiting for business or tourism that's not the right place.

2024 年 2 月に 9 泊滞在

AOQからの返信 (投稿日 : 2024 年 3 月 11 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfiedBut we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 (良い)

david

2024 年 3 月 2 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 2 月に 4 泊滞在

AOQからの返信 (投稿日 : 2024 年 3 月 4 日)

Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

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