季節限定屋外プール、営業時間 8:00 ~ 20:00、サンラウンジャー

クラウン プラザ アトランタ - ミッドタウン IHG ホテルの口コミ

3.5 out of 5

口コミ

6.8
評価 10 - 1199 件の口コミ中 366 件が非常に良い" "
評価 8 - 1199 件の口コミ中 224 件が良い" "
評価 6 - 1199 件の口コミ中 253 件が普通" "
評価 4 - 1199 件の口コミ中 186 件が不満" "
評価 2 - 1199 件の口コミ中 170 件が非常に不満" "

7.2/10

清潔度

7.4/10

スタッフとサービス

6.8/10

設備とサービス

6.8/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

4/10 (不満)

Sei

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
今まで宿泊したIHG系ホテルの中で最も清潔感とサービスの質が低く、再訪はありません。
2024 年 5 月に 6 泊滞在

8/10 (良い)

Noriko

2022 年 10 月に 5 泊滞在
Kelly Boyd, Director of Operationsからの返信 (投稿日 : 2022 年 10 月 24 日)
Thank you.

10/10 (非常に良い)

fuminori

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, good location, close to MARTA station.
2022 年 5 月に 2 泊滞在
Kelly Boyd, Director of Operationsからの返信 (投稿日 : 2022 年 6 月 10 日)
Thank you.

6/10 (普通)

Makoto

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 5 月に 2 泊滞在

10/10 (非常に良い)

Devaris

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 22 日)
We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.

6/10 (普通)

Jamie

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
There was a hold placed for double the cost that has still not been removed.
2024 年 5 月に 2 泊滞在

4/10 (不満)

Joe

家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
For the name of property I was amazed at the condition of hotel. Room bathroom light did not work. Carpets old toilet paper holder held together with a gear clamp. Ice floor no accessible some staff helpful some rude. TV channels freeze and have only 20 channels. Needs improvement specially with the package plus flight deal.
2024 年 5 月に 4 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 22 日)
I'm sorry to hear about your experience. Thank you for sharing your feedback with us. We take your concerns seriously and will address them with our team to ensure a better experience for our guests in the future. If there's anything else you'd like to share or if you have any further questions, please feel free to reach out to us. We appreciate your input and hope to have the opportunity to make it right for you in the future.

6/10 (普通)

Alexis Del

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
During my recent stay at the Crowne Plaza, I encountered several issues that fell short of the brand’s usual standards. Firstly, the air in the hallway was noticeably heavy, likely due to old carpeting that does not appear to be cleaned regularly. This issue extended to the carpet in the room, which also seemed neglected in terms of cleanliness. Secondly, the amenities provided were insufficient despite the spaciousness of the room. Soap was available only in the shower, which was inconvenient. Lastly, the breakfast was quite disappointing in terms of food quality, although the service provided by the restaurant staff was commendable. Overall, my experience at this Crowne Plaza location was far below the quality I have come to expect from the brand based on my stays at other international locations.
2024 年 5 月に 2 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 22 日)
I apologize for the inconvenience you experienced during your recent stay at Crowne Plaza. Your feedback is valuable to us, and we will address these issues to ensure a better experience for our guests in the future. Thank you for bringing these concerns to our attention.

10/10 (非常に良い)

GREG

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place.
2024 年 5 月に 1 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 22 日)
We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.

4/10 (不満)

Jonathan

良かった点 : 清潔度
2024 年 5 月に 2 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 22 日)
I'm sorry to hear about your experience. Thank you for sharing your feedback with us. We take your concerns seriously and will address them with our team to ensure a better experience for our guests in the future. If there's anything else you'd like to share or if you have any further questions, please feel free to reach out to us. We appreciate your input and hope to have the opportunity to make it right for you in the future.

8/10 (良い)

Thamar

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect hotel for a weekend getaway!
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Thamar, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

2/10 (非常に不満)

Joseph

出張, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
The room have so much roaches
2024 年 5 月に 1 泊滞在
Shaylene C.からの返信 (投稿日 : 2024 年 5 月 16 日)
Mr. Joseph,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experience, a clean, comfortable and pleasant place to stay, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 (普通)

William、Cumming

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear William, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

6/10 (普通)

Malaya

良かった点 : スタッフとサービス
気になった点 : 清潔度
2024 年 5 月に 3 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Malaya, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

10/10 (非常に良い)

Cheryl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great last minute pricing and easy ability to book.
2024 年 3 月に 1 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Cheryl, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

10/10 (非常に良い)

Ashley

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything I expected in a hotel. Quiet and relaxing
2024 年 3 月に 3 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Ashley, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

2/10 (非常に不満)

Faviola Tarin

出張
気になった点 : 設備とサービス
Do not stay here by far the worst experience ever! All rooms are disgusting, very humid, smell like mold, missing room essentials, staff and management are rude and not helpful at all!!
2024 年 5 月に 5 泊滞在
Shaylene C.からの返信 (投稿日 : 2024 年 5 月 13 日)
Ms. Tarin I earnestly apologize for your unsatisfactory experience at our hotel regarding our staff and cleanliness. We are greatly disappointed to know that our rooms, furniture, or facilities did not work well for you. We shall look into the concerns you've mentioned to make sure that our rooms are adequately upkept in terms of amenities and maintenance. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time! We hold our team to the highest standards and regret that we didn’t meet those expectations. We have shared your feedback with our team in order to improve in these areas.

6/10 (普通)

Guillermo

良かった点 : 清潔度
気になった点 : スタッフとサービス
2024 年 5 月に 2 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Guillermo, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

10/10 (非常に良い)

DANDRAE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent stay
2024 年 5 月に 1 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Dandrae, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

6/10 (普通)

Guillermo

2024 年 5 月に 1 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Guillermo, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

8/10 (良い)

Jayna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We stayed here for a staycation. It started off unpleasant due to an issue with our room. We contacted the desk about changing rooms and Dara at the front desk immediately accommodated us and changed our rooms to a much nicer one. It made our stay more enjoyable for sure! The only other thing that wasn’t the best was the parking situation with the charge and the lot across the street for self park charged based off of how long you are in the lot for with each exit/entry. And I called customer service ahead of time to inquire about if the pool would be open even though it’s prior to Memorial Day. I was told yes it was and it was not open. I think that may be with Expedia so not the hotel’s fault. However customer service should make sure that they give accurate info as we spoke to several people during our stay who were also told the same thing and were disappointed to find out differently when they arrived. All in all it was a good stay, and close to downtown for what we needed!
2024 年 5 月に 2 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Jayna, I would like to express my gratitude for taking the time to provide us with your valuable feedback. We sincerely apologize for the inconvenience caused by the parking situation and the closure of the pool prior to Memorial Day. However, we are pleased to learn that, overall, you had a positive experience during your stay and found the hotel's proximity to downtown beneficial for your requirements.Best regards,Jada SaylesCrowne Plaza Atlanta Midtown

6/10 (普通)

Julia

グループ旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I have never once written a bad review but staying here had a negative effect on my trip. The pool was "closed for the season" in May while it was 90 degrees out. They charge you $75 per day for incidentals upon arrival, so for a 3 night stay I was charged $225. Balconies are also locked off so youre not able to use it at all. Staff at the front desk was not pleasant or nice. I would not stay here again.
2024 年 5 月に 3 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Julia, We appreciate you taking the time to provide us with your feedback. We regret any inconvenience caused by the pool being closed for the season, despite its scheduled opening on Memorial Day weekend. We acknowledge the safety deposit charge upon your arrival and apologize for any inconvenience it may have caused. We are also sorry to hear about your experience with the front desk staff. Your feedback is important to us, and we will address these concerns to improve our guests' experience in the future.Best regards,Jada SaylesCrowne Plaza Atlanta Midtown

2/10 (非常に不満)

Carol

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
No phone, no safe, broken TV, balcony in room screwed shut, pool closed, and NO SOAP in bathroom!
2024 年 5 月に 4 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Carol, I apologize for the inconvenience during your stay. I understand that there were issues with the phone, safe, TV, balcony, pool, and bathroom amenities. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be important for future reference. Thank you once again for your input.Best regards,Jada SaylesCrowne Plaza Atlanta Midtown

6/10 (普通)

Erika Carolina、Plymouth

カップルで旅行
気になった点 : 清潔度、スタッフとサービス
Really well situated, the staff was not so friendly and room was not so clean.
2024 年 5 月に 4 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Erika, We would like to express our regret that we did not meet your expectations during your recent stay. We understand that the level of cleanliness and friendly service fell short. Your feedback is highly valued and will play a key role in our efforts to improve our future offerings. We sincerely appreciate the time you took to share your thoughts with us.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

4/10 (不満)

FRANCISCA

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
I arrived early, check in was ar 4 pm, I asked for Wifi access and the connection showed error, I asked the frontdesk, but they didn't help. My room wasn't clean, on my 3 day stay they never cleaned the garbage can, the window had a crack on the glass, the window glass dirty. I asked 3 times for bed linen for the sofa bed (that I paid for), housekeeping wasn't helpful, finally at 20:30 pm I agreed with them to recieve the bed linen in my room and I made the sofa bed.
2024 年 5 月に 3 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Francisca, Thank you for taking the time to share your feedback with us. We are disappointed to hear about the issues you experienced during your stay at our hotel. We take cleanliness and guest satisfaction very seriously, and we have addressed your concerns with our housekeeping team to ensure that proper measures are taken to prevent these issues from reoccurring in the future. We truly value your feedback as it helps us improve our services and facilities. We hope that you will give us another opportunity to provide you with a better experience in the future.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

6/10 (普通)

Lirong

2024 年 5 月に 1 泊滞在

6/10 (普通)

Lauren

気になった点 : 清潔度
2024 年 4 月に 3 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Lauren, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

2/10 (非常に不満)

Jessica

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The lobby is beautiful. The staff are rude and unapproachable with exception of the lovely woman running the Valet booth. As soon as you get in the elevator it's an entirely different experience. Everything is very old, musty, and dated. Filthy with halls that had warped/stained carpet that hasn't been vacuumed in who knows how long. Peeling wall paper in the rooms, dirty sticky surfaces, wallpaper slapped covering over outlets. All amenities offered were closed or out of order. I went to two different floors trying to find ice and machines were out of order. The whole experience was honestly unsettling. Like walking into a place frozen in time and left abandoned. I was told 75$ for incidental, and the 50$ unlimited valet parking was actually 50$ per day. As soon as I got up to my room I was charged several hundred dollars inexplicably. I did not even unpack I went right back down to check out and cancel. I did not receive a refund. Waited almost 20 minutes for them to get my car back. Not as advertised. stay somewhere else.
2024 年 4 月に 3 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Jessica, Thank you for sharing your feedback on your recent stay at Crowne Plaza Atlanta Midtown. We apologize for the disappointing experience you had. Your detailed account of the issues you encountered is appreciated, and we are taking immediate action to address them with our team. We are also investigating the unexpected charges on your account and will provide a prompt resolution. Your feedback is important, and we hope you will consider giving us another opportunity to provide you with a more positive experience. If you have any further concerns, please feel free to reach out to us directly. Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

6/10 (普通)

Russell

気になった点 : スタッフとサービス、設備とサービス
The hotel is basically clean and modern. I had a small issue with my shower because it did not drain properly. They fixed it, but then it happened again. The bigger concern I had is with customer service. When I checked in, the rep at the counter was taking a personal phone call via her bluetooth ear piece while she was checking me; I could tell by the tone and content of her conversation that she was talking to her friend/family, and it was definitely not a conversation pertaining to her work at the hotel. This was frustrating because there was information that I needed, and I was made to feel that I was interrupting her call, even though I was the paying customer in need of assistance. Also, I requested that my room be made up, but when I returned to my room later in the day, they had not made the bed nor left any soap/toiletries. All they did was remove the old towels and give new towels. The internet signal was also weak in the room. I would give a higher rating if the customer service was better, because the hotel/room was fine.
2024 年 4 月に 4 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Russell, Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel to be clean and modern, but we apologize for the issues you experienced during your stay. We are sorry to hear about the inconvenience with your shower and the lack of attention to detail with your room service. We will address these issues with our housekeeping team to ensure that they are more thorough in the future. We are also disappointed to hear about the lack of customer service you experienced during check-in. We appreciate your feedback and will use it to improve our services for all future guests. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

8/10 (良い)

Andrez

2024 年 2 月に 3 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 22 日)
We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.

8/10 (良い)

Alvin

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Overall property is great. Was not happy paying extra for a balcony room but you can't access it. Could have just gotten a regular room.
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Alvin, We would like to express our gratitude for the positive feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We are truly pleased to have met your expectations and to have been able to provide you with a memorable experience. We eagerly anticipate the opportunity to welcome you back for another exceptional stay. We regret any inconvenience caused by the closure of the balcony, which was necessary due to safety reasons.Warm regards,Jada SaylesCrowne Plaza Atlanta Midtown

10/10 (非常に良い)

Fernando、Fort Myers

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean
2024 年 4 月に 4 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Fernando, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

6/10 (普通)

Lorena

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Personnel is amazing, unfortunately the property is old and run down.
2024 年 4 月に 3 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Lorena, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

2/10 (非常に不満)

gerome

良かった点 : 清潔度
気になった点 : スタッフとサービス
2024 年 4 月に 3 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Gerome, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

4/10 (不満)

Elisha

2024 年 4 月に 3 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Elisha, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts.

10/10 (非常に良い)

Yessica Alejandra

出張, 家族旅行
Muy cool
2024 年 4 月に 2 泊滞在

6/10 (普通)

Benigno

カップルで旅行, 家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Sheet were older, head board was stained and ceiling was peeling. The staff and service was excellent, very helpful and prompt to help.
2024 年 4 月に 3 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Benigno, I apologize for the older sheets, stained headboard, and peeling ceiling. However, I'm glad to hear that the staff provided excellent service and were very helpful and prompt. We appreciate your feedback on your recent stay at Crowne Plaza Atlanta Midtown. Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

10/10 (非常に良い)

Monique

2024 年 4 月に 1 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Monique, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.

4/10 (不満)

Kristen

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
The hotel seems super nice when you walk in the lobby, but the room just wasn’t that great. There was blood on our mattress cover. There was no mini fridge and we only had one towel. The ice machine on our floor was broken and it was very hard to get ice in general! You have to use a key for the elevator and I wasn’t able to get to either of the other floors that had ice without a front desk staff member having to help me.
2024 年 4 月に 2 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Kristen, We apologize for the issues you experienced during your stay. We have addressed the cleanliness concerns and inconvenience with the amenities with our teams. Your feedback is important, and we will strive to make improvements based on your comments. We apologize for the difficulties you encountered with the ice machine and elevator access and will work to ensure these issues are resolved promptly. We hope you will consider staying with us again in the future. If you have any further concerns, please reach out to our management team. Thank you.

2/10 (非常に不満)

Bryson

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk had no intentions of helping us or having good hospitality. Our phone did not work, the wifi code we were given did not work, and we only had one towel
2024 年 4 月に 1 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Bryson, I appreciate your feedback. I apologize for the lack of assistance and hospitality at the front desk. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.

2/10 (非常に不満)

Larry

出張, 家族旅行
気になった点 : スタッフとサービス
They lost my key fob and car for about an hour. It took them from the time we checked in about mid morning until midnight to get us washcloths that we asked for 4 times. The bathroom floor was very slippery and I could go on but not worth it
2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you so much for taking the time to share your experience from your recent stay, Larry. We will absolutely be discussing your points of concern with our staff. Please accept our sincerest apologies for the poor first impression; your experience is not the norm and is certainly not acceptable at our hotel. It is always of utmost importance to us to ensure that our guests depart the hotel satisfied at all times. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.

6/10 (普通)

Von

2024 年 3 月に 4 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Von, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

2/10 (非常に不満)

Ebonee

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Ebonee, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

2/10 (非常に不満)

Maia

気になった点 : 設備とサービス
Worst service Especially from the guy that was at the front desk in the night. Wouldn’t recommend my enemy to stay here.
2024 年 4 月に 2 泊滞在
Daniel Balschi- Director of Operationsからの返信 (投稿日 : 2024 年 4 月 26 日)
We are very sorry to hear of your poor experience here and will be actively investigating the service you received from our night desk clerk

2/10 (非常に不満)

mercedes

気になった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Daniel Balschi- Director of Operationsからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for your review. We are sorry we did not meet expectations

2/10 (非常に不満)

Kiara

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for taking the time to rate our hotel, Kiara. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit to Atlanta - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

8/10 (良い)

Lisa

2024 年 4 月に 1 泊滞在
Jada Sayles からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Lisa, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

6/10 (普通)

Jim

家族旅行
良かった点 : スタッフとサービス、設備とサービス
Everywhere you go the smell of pot lingers. Outside the enterance and each visit, in every guest room next to ours.
2024 年 2 月に 2 泊滞在
Daniel Balschi- Director of Operationsからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for your review. I am sorry we did not meet expectations

10/10 (非常に良い)

Guy K

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay I would recommend this hotel to others. Clean and very friendly staff. I will stay again when I need to be downtown.
2024 年 4 月に 1 泊滞在
Daniel Balschi- Director of Operationsからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for staying with us!

2/10 (非常に不満)

Mellyssa

2024 年 4 月に 1 泊滞在
Daniel Balschi- Director of Operationsからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for your review. I am sorry we did not meet expectations