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ココ マット アテネ BCの口コミ

5 out of 5
ココ マット アテネ BC
5 Falirou, Athens

口コミ

9.6

最高に素晴らしい

評価 10 - 1007 件の口コミ中 817 件が非常に良い" "
評価 8 - 1007 件の口コミ中 146 件が良い" "
評価 6 - 1007 件の口コミ中 25 件が普通" "
評価 4 - 1007 件の口コミ中 11 件が不満" "
評価 2 - 1007 件の口コミ中 8 件が非常に不満" "

9.8/10

清潔度

9.8/10

スタッフとサービス

9.4/10

設備とサービス

9.6/10

施設のコンディションと設備

9.6/10

環境への配慮

口コミ

6/10 (普通)

susumu

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
別館でした 朝食は悪くないがマンネリ

10/10 (非常に良い)

宿泊されたお客様

2020 年 2 月に 1 泊滞在
Marianna Karystinou からの返信 (投稿日 : 2020 年 3 月 6 日)
Dear Guest, Thank you for choosing our hotel for your stay. We appreciate the time you spent in order to share your recent experience in our property. We are more than happy to receive feedback as it helps us to maintain and improve our high standards of service for our guests. We look forward to welcome you back in the future. Kind Regards,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 4 泊滞在
Marianna Karystinouからの返信 (投稿日 : 2019 年 11 月 11 日)
Dear Guest, Thank you for choosing our hotel for your stay. We appreciate the time you spent in order to share your recent experience in our property. We are more than happy to receive feedback as it helps us to maintain and improve our high standards of service for our guests. We look forward to welcome you back in the future. Kind Regards,

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
トイレがすごく臭かったこと以外は良かったです。
2019 年 9 月に 1 泊滞在
Marianna Karystinouからの返信 (投稿日 : 2019 年 11 月 11 日)
Dear Guest, Thank you for choosing our hotel for your stay. We appreciate the time you spent in order to share your recent experience in our property. We are more than happy to receive feedback as it helps us to maintain and improve our high standards of service for our guests. We look forward to welcome you back in the future. Kind Regards,

10/10 (非常に良い)

Ron

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great customer service.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

John

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Sarah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect location!
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Georgios

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful! Great hotel at a spectacular location within walking distance to it all. I highly recommend it!
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

gloria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved our stay at coco/mat athens!! Lovely boutique hotel in a perfect location ( right next to the acropolis and acropolis museum). walking distance to plaka and the olympic stadium too. Lots of bars and restaurants all around. very walkable and safe. Room was perfect and the breakfast delicious!! The staff was very welcoming. Would stay again and recommend to my friends!
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Stephen、Miami

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, steps from the Acropolis, and the Metro line. The rooms are nice and clean, comfy bed, nice bathroom and shower, quiet air conditioner. The staff is super nice and helpful. Great breakfast with eggs, pancakes, fresh fruit , fresh squeezed orange juice and Greek specialties. Highly recommended!
2024 年 5 月に 3 泊滞在

8/10 (良い)

Belinda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location and within 10min walk to Acropolis entrance, some sites, shops and plenty places to eat. The only downside for us is that there was no pool which we didnt know until after we arrived at the hotel
2024 年 5 月に 4 泊滞在

8/10 (良い)

Melanie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stay was good. Breakfast was great. Room is small but workable. The bed and pillows were comfortable which was great. Great location with everything close by. I was expecting it to be more updated but it was fine for one night.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

MARIE-CLAUDE

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel I was disappointed that the roof top bar and pool were closed
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Yue

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed this hotel for a weekend. Stuff were very nice and friendly and helpful. Would love to go back again.
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

PAIGE

グループ旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Was unfortunate that when we booked this hotel it was advertised with a roof top pool and between the booking and our stay the pool was shut down but no refund or credit was given, in addition the AC was not working in our room and the staff told us they would look into it and fix yet never did, the wifi was really terrible and could barely use it and the tv mirroring system also did not work and they never fixed that either. Definitely not worth the price.

8/10 (良い)

Tit Yung Ivan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything excellent, but they message us “Due to unforeseen circumstances the use of roof garden and of upper floors is prohibited due to Greek regulations by order of the Greek Ministry of tourism, the roof top will be not accessible.” Too late to tell us, within one months check-in times, they give me options to free cancellations, not enough time to change the others.
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Jinxu

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location for going to the Acropolis. I highly recommend this 5 stars hotel. The price is also very reasonable.
2024 年 4 月に 3 泊滞在

4/10 (不満)

Timothy

2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Maggie、West Hills

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Hotel room and staff were 10/10. Breakfast 9/10 Check in 10/10 Closed rooftop and pool 0/10 😭
2024 年 4 月に 6 泊滞在

4/10 (不満)

Lauren

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在

8/10 (良い)

Anas、Los Angeles

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
overall it’s a good hotel, could use some updating and maintenance. Excellent location and nice staff.
2024 年 4 月に 4 泊滞在

8/10 (良い)

Mara

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms are a great size, clean and the beds and pillows are incredibly comfy. The breakfast has a variety of choices and they have great coffee with different milk choices. There are a ton of restaurants in vicinity and we loved that the Acropolis and the Museum are in walking distance. We deducted just a point because the rooftop was entirely closed, with no access to the pool, bar or view. We were informed of that though (after booking but before our arrival), however still a bummer. Overall, lovely hotel, staff and location. Highly recommend.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Mary lou

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very helpfull and friendly
2024 年 4 月に 1 泊滞在

8/10 (良い)

Graham

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We booked the coco mat on the location and roof pool, we had a hectic previous 4 days in Istanbul and wanted to spend 2 days by the pool. On arrival we were told the roof area had been closed by the authorities 3 weeks ago the reason as told to us by the taxi driver the hotel had been built 2 or 3 stories to high. Had we have been notified in advance we could have looked elsewhere, the hotel check-in said we had been notified by email and that i had replied ( no problem ) nowhere do i remember seeing an email so went back through all correspondence, the only mail i replied to with no problem was a message telling me the tourist tax had gone up fron 4 euro to 10 euro. Not the end of the world and the checkin staff were great, complimentary bottle of wine and a small refund which covered the taxis to the local beach which was better than a roof pool anyway, so other than that a great stay.
2024 年 4 月に 3 泊滞在

8/10 (良い)

Milana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
friendly staff, excellent upgrade
2024 年 4 月に 5 泊滞在

8/10 (良い)

Gerrit

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel and great service but sadly the roof top was closed!
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Diane

2024 年 4 月に 5 泊滞在

8/10 (良い)

Annalisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Molto bella la struttura, i materiali usati e personale gentilissimo. Unica pecca l’assenza di armadio e cassettiera nella camera
2024 年 4 月に 3 泊滞在

8/10 (良い)

Jamila

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Rooms were well equipped, and relatively quiet. Balcony views were limited, however the view from the rooftop of the city was excellent. Very well located for the ancient attractions, but due to the position in relation to the Acropolis, you’re rather limited to two routes to the main strip of restaurants which can get a little repetitive. Staff at the front desk & restaurant were lovely and extremely helpful. The housekeeping was a little inconsistent though.
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Christian

2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Richard

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice, clean hotel, friendly staff, great location
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Joseph

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff are superb The restaurant is open 24 hr and great food
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Sinan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good breakfast, polite staff, clean rooms.
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Elizabeth

家族旅行
良かった点 : 設備とサービス
Staff and service were fantastic. Love the guys on the door who say ‘welcome back’ every time they open it 😊 and reception, restaurant and bar saff couldn’t have been more helpful.
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Fernando Arturo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was an ancient ruin inside the hotel. Great breakfast service.
2024 年 3 月に 3 泊滞在

6/10 (普通)

Danielle

2024 年 2 月に 3 泊滞在

8/10 (良い)

Milana

2024 年 3 月に 4 泊滞在

6/10 (普通)

yvonne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I didn't get the room I booked - I was placed in 101 which, along with 102 and 103 are directly on the street. If you open the curtains you are there for all to see. There isn't even a sheer to allow you to view out without the world looking in. In fairness, the day after check-in the reception staff did offer me the Acropolis room I'd booked but with the upheaval of moving and a day left it didn't seem worthwhile. The rooftop area is billed as open 'seasonally' which one would expect late March however, it is actually CLOSED. By order of the Government it's closed and yet is still featured on the hotel website; is this intentionally to mislead? Breakfast is hit and miss. If your 5 star hotel breakfast features a machine to deliver your coffee and hot water for tea you won't be disappointed! Staff are around to get you a coffee from the bar set up but trying to find tea is a very miss in the hit and miss of life. The food is Okay but nothing special. On my first full day, I questioned with reception staff at what time rooms are cleaned what with it now being 15:00. I was told up until 6pm. However, when I returned at 8pm my room hadn't been touched. I advised the staff one of whom said he'd send someone "right away"...this after I'd just advised him I'd be leaving in a couple of hours. The very excellent concierge took ownership when I checked out and the hotel very kindly paid for my taxi to the airport. I wanted to love this place but it was average for me
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Jean-Philippe

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Magnifique vue sur le Parthenon. Tres confortable Proche de l'Acropole.
2024 年 3 月に 9 泊滞在

8/10 (良い)

Mei

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean and staff is friendly
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Bahram

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay in Athens
2024 年 3 月に 2 泊滞在

2/10 (非常に不満)

Frank

気になった点 : スタッフとサービス、施設のコンディションと設備
Das Hotel ist ok, aber keine 5 Sterne. Wir hatten ein Zimmer zu einer 24h stark befahrenen Straße. Die Fenster schlossen nicht, so dass an Schlaf nicht zu denken war. Der Wunsch nach einem Zummerwechsel wurde abschlägig beschieden, obwohl Zimmer verfügbar waren. Ganz klar: Die Buchung über Expedia führt zur Behandlung zweiter Klasse.
2024 年 3 月に 3 泊滞在
Constantinos Sarigiannidis Front Office Departmentからの返信 (投稿日 : 2024 年 3 月 14 日)
Dear Frank,Thank you for taking the time to share your feedback with us. While we're pleased to hear that you found our hotel satisfactory overall, we sincerely apologize for the challenges you encountered during your stay.We regret any inconvenience caused by the street noise and the inability to fully close the windows in your room. Ensuring our guests' comfort and providing a peaceful environment for rest is a top priority for us, and we understand how disruptive this must have been to your experience.Regarding your request for a room change, we apologize if it was not accommodated to your satisfaction. We strive to fulfill all guest requests whenever possible, and it's disappointing to hear that we fell short in this instance. Rest assured, we will review our procedures to ensure better handling of such situations in the future.As for your comment about booking through Expedia resulting in perceived second-class treatment, please be assured that all our guests are equally valued regardless of their booking platform. We apologize if you felt otherwise, and we will address this concern with our team to ensure consistent service standards for all guests.We appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future for a more seamless experience.Warm regards,Constantinos SarigiannidisFront Office Manager

10/10 (非常に良い)

Mathias、Berlin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Die Dachterasse ist sehr schön. Man hat einen großartigen Blick auf die Akropolis und die Stadt bis zum Meer.
2024 年 2 月に 5 泊滞在

10/10 (非常に良い)

Mari

良かった点 : 清潔度
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

revital

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
מדהים
מלון מעולה מיקום מצויין, שירות הכי טוב שיש, מומלץ בחום
2024 年 2 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 4 泊滞在

10/10 (非常に良い)

Ziyanai

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect hotel and great location
Amazing experience. Top notch service. Exquisite, elegant, very professional and friendly staff, quiet neighbourhood and zero noise in the room, perfect for sleeping. The roof terrace is a gem and the best location to view the acropolis at night.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Chulmin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location for accessing Acropolis. Nice view from the room and kind staffs!
2024 年 2 月に 6 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
3,5 tähden hotelli, ei missään nimessä 5 tähteä.
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel in the most convenient location
Great hotel in the most convenient location in Athens, just 3 min walk from the Acropolis Museum. You'll find various options of restaurantes in the hotel street, but Plaka's restaurants/nightlife are just 10 min walk distance in a lovely neighborhood. Room was comfortable and quiet, with great shower. Breakfast with good variety of food. Staff was cordial and helpful. Only downside is the quality of the internet connection, that was unstable most of the time. I'll definitely stay here next time I'm in Athens.
2024 年 1 月に 3 泊滞在