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ヘルナン アスワン ホテルの口コミ

5 out of 5
ヘルナン アスワン ホテル
Cornich El Nile, Aswan

口コミ

8.0

とても良い

評価 10 - 125 件の口コミ中 58 件が非常に良い" "
評価 8 - 125 件の口コミ中 32 件が良い" "
評価 6 - 125 件の口コミ中 14 件が普通" "
評価 4 - 125 件の口コミ中 11 件が不満" "
評価 2 - 125 件の口コミ中 10 件が非常に不満" "

8.0/10

清潔度

8.0/10

スタッフとサービス

7.6/10

設備とサービス

7.8/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

6/10 (普通)

Minako

良かった点 : 清潔度
気になった点 : スタッフとサービス
清潔にはしているが、全体的に古びた印象。フロントスタッフは、居眠りしてるし、荷物を預けようとしたら、あっちとアゴで指示された。荷物を運んでくれた人は、親切だった。朝食は、それなりに良かった。
Tolip Aswan Hotelからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear valued guest,Greeting from Tolip hotel Aswan. Thank you for taking the time to provide your feedback on the service you received here, we will certainly assess your review internally. We apologize that your experience was not satisfactory and for any inconvenience this caused you. We do hope to welcome you back in the future for a more pleasant experience.Kind regards,

4/10 (不満)

y

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
市街から離れたホテル、川に面した部屋でとても快適に過ごせました。
2018 年 12 月に 3 泊滞在

4/10 (不満)

John、Japan

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
ホテルの従業員の態度が全て悪かった。他の5星ホテルと比べると差がありすぎる
2018 年 12 月に 1 泊滞在

8/10 (良い)

David、Japan

リゾートホテル
プールもあって、ロビーも広々、リゾートな感じ。 町の中心から少し離れるけれど、その分、静かで良いと思います。

6/10 (普通)

宿泊されたお客様

6/10 (普通)

宿泊されたお客様

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
新しい５つ星
ナイル川沿いのコテージにグレードアップしてもらいました。お部屋もきれいで、夜はナイルを眺めながらベランダでくつろぐことが出来ました。 最高の気分を満喫出来ました。 アブシンベルへのツアーも事前にお願いしてツアー会社を斡旋してもらえ、またモーニングボックスも用意してくれて、とても親切でした。 価格にも満足です。 欲を言えば、バスタブが欲しかったです。 あとスークなどの繁華街は歩いて５分程度離れています。その分とても静かですが！

2/10 (非常に不満)

Jiajia

家族旅行, グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
the property could not take credit card to check out. we had a trip planned at 5:30am and waited for an hour. in the end we had to pay cash. this hotel is the worst among all Egyptian hotels we stayed in. not clean, and the shower water is either too hot or too cold and change irregularly. no way to have a good shower after a long hot day.
2024 年 5 月に 2 泊滞在

6/10 (普通)

Monique、ATLANTA

良かった点 : スタッフとサービス
Property is old yet nice. You can tell at one point of time this hotel was great! Hotel need some upgrades overall nice for a night.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Eric

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a perfect place for tourist. Room is big , clean , staff is friendly and the breakfast bag for next days’ trip is prepared well
2024 年 4 月に 1 泊滞在
Tolip Aswan Hotelからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Valued GuestWe would like to thank you for the pleasant feedback, it makes us happy that you enjoy your stay with us.We are indeed at the disposal of our guest to make their stay enjoyable. We look forward to seeing you again.TOLIP Aswan Team

8/10 (良い)

Kevin

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Property was gorgeous with the Nile suites very spacious, next to the pool, and next to the river. Great sunset views! The event center was fun with bowling, billiards, and other games. Had three issues: (1) Room service food and quality of service were not good. Main issue was the lack of English-speaking ability among the staff resulting in messing up my order multiple times. Also, the meat was always overcooked and quite dry. (2) Wi-Fi did not work while we were there as they said they were updating the system. (3) Hot water in the shower was not consistently available. With all that said, I would still go back as the property was beautiful and service was friendly.
2024 年 3 月に 2 泊滞在
Tolip Aswan Hotelからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear distinguished guests Greeting from Tolip hotel Aswan, we would like to thank you for your recent review on Expedia. It’s a great pleasure know that you have enjoyed your stay at our hotel. We are looking forward to welcoming you more times at Tolip Hotel Aswan where you will have a memorable stay.Warm regards,

10/10 (非常に良い)

Kyle

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Good 👍
2023 年 12 月に 3 泊滞在

6/10 (普通)

Stephen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
First we travel a lot. We generally give great reviews. This property was once a jewel but the room we stayed in which was supposedly an upgrade was in acrosels the street on the Nile. I would have been spectacular but the room was tired..rust on faucets corners of the shower were black with age ot possibly mold. My wide could not sleep on the rock of a maitress. Reception area is beautiful the staff were wonderful and breakfast was really well done. Great vistas from the breakfast deck the main hotel seems really spectacular. Dont pay extrs to do across the street it sucks.
2023 年 10 月に 1 泊滞在
Tolip Hotelからの返信 (投稿日 : 2023 年 10 月 5 日)
distinguished guests We are sorry to hear that you had a negative experience at our hotelWe strive to provide exceptional service to all our guest and we apologize to fell short in…………..We are grateful for your feedback and we will use it to improve our service.

10/10 (非常に良い)

Christophe

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Tout était très bien, beaucoup de choses à faire !
Tolip Aswan Teamからの返信 (投稿日 : 2023 年 10 月 5 日)
Dear distinguished guests We would like to thank you for the pleasant feedback ,it makes us happy that you enjoy your stay with us.We are indeed at the disposal of our guest to make their stay enjoyable. fWe look forward to seeing you again.

10/10 (非常に良い)

Elizabeth

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfectly good hotel
Perfectly good hotel - clean, good wifi, handy position, large rooms and great breakfast. No complaints at all
2023 年 9 月に 2 泊滞在
Tolip Hotel Aswanからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Miss Elizabeth ….We would like to thank you for the pleasant feedback ,it makes us happy that you enjoy your stay with us.We are indeed at the disposal of our guest to make their stay enjoyable. fWe look forward to seeing you again.TOLIP AswanTeam

10/10 (非常に良い)

LUCIANA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excelente
Hotel muito bem localizado, estrutura antiga, mas bem cuidada. Os funcionários são gentis e atenciosos. Gostei muito nada a reclamar. Indico e voltaria.
2023 年 9 月に 1 泊滞在
Tolip Hotel Aswanからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Miss Luciana….We would like to thank you for the pleasant feedback ,it makes us happy that you enjoy your stay with us.We are indeed at the disposal of our guest to make their stay enjoyable. fWe look forward to seeing you again.TOLIP AswanTeam

10/10 (非常に良い)

LUCIANA

Maravilhosa
Muito bom hotel, staff muito profissional e atencioso. Hotel muito bem cuidado e todaca equipe do restaurante maravilhosa. Excelente voltarei!
2023 年 8 月に 2 泊滞在
Tolip Hotel Aswanからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Miss Luciana….We would like to thank you for the pleasant feedback ,it makes us happy that you enjoy your stay with us.We are indeed at the disposal of our guest to make their stay enjoyable. fWe look forward to seeing you again.TOLIP AswanTeam

8/10 (良い)

Khaled

グループ旅行
良かった点 : スタッフとサービス、客室の快適度
2023 年 6 月に 2 泊滞在
Tolip Hotel Aswanからの返信 (投稿日 : 2023 年 6 月 24 日)
Dear valued guest,Greetings from Tolip Hotel Aswan, thank you for your recent review on Expedia.We are delighted with learning that you have enjoyed your visit at our hotel.We are looking forward to welcoming you back to Tolip Hotel Aswan for another memorable stay.Warm regards,

10/10 (非常に良い)

John

カップルで旅行
The hotel was right next to the ship we had to get onto which was really convenient however, the room we stayed in could have been a little more cleaner. The staff were great until we had to get a taxi driver to take us to the unfinished obelisk where we were scammed by the driver. I thought by getting the concierge to get us the drive would have helped us get a reasonably priced driver not $40
2023 年 5 月に 1 泊滞在
Tolip Hotel Aswanからの返信 (投稿日 : 2023 年 6 月 24 日)
Dear distinguished guests Greeting from Tolip hotel Aswan, we would like to thank you for your recent review on Expedia. It’s a great pleasure know that you have enjoyed your stay at our hotel. We are looking forward to welcoming you more times at Tolip Hotel Aswan where you will have a memorable stay.Warm regards,

10/10 (非常に良い)

izik

出張, カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 1 泊滞在
Tolip Hotel Aswanからの返信 (投稿日 : 2023 年 6 月 3 日)
Dear distinguished guests Greeting from Tolip hotel Aswan, we would like to thank you for your recent review on Expedia. It’s a great pleasure know that you have enjoyed your stay at our hotel. We are looking forward to welcoming you more times at Tolip Hotel Aswan where you will have a memorable stay.Warm regards

4/10 (不満)

Shamlan

出張, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No internet no staff long distance between rooms and Resturant
2023 年 5 月に 2 泊滞在
Tolip Hotel Aswanからの返信 (投稿日 : 2023 年 5 月 22 日)
Dear distinguished guests Greeting from Tolip hotel Aswan, we would like to thank you for your recent review on Expedia. Your feedback regarding the service you have received at the hotel is highly appreciated, and in this regard we express our sincere apology that the service was not satisfying and inconvenient for you. We promise to handle this issue immediately and we once again to present you a better service and experience.Warm regards,

6/10 (普通)

Kristine

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The hotel looks beautiful outside and is on the Nile River. Convenient if you are taking a River Cruise. The room was very dated, curtains were falling off the room window, TV didn’t work well lots of static, and the beds were very hard and uncomfortable. We did have a little villa by the pool with a. Ice view of the pool and Nile.
2023 年 3 月に 1 泊滞在
Tolip Hotel Aswanからの返信 (投稿日 : 2023 年 5 月 21 日)
Dear valued guest,Greeting from Tolip hotel Aswan. Thank you for taking the time to provide your feedback on the service you received here, we will certainly assess your review internally. We apologize that your experience was not satisfactory and for any inconvenience this caused you. We do hope to welcome you back in the future for a more pleasant experience.Kind regards,

10/10 (非常に良い)

Haris

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Location
Loved the view from the hotel. It was beautiful to overlook the River Nile.
2023 年 3 月に 1 泊滞在
Tolip Hotel Aswanからの返信 (投稿日 : 2023 年 5 月 21 日)
Dear valued guest,Greetings from Tolip Hotel Aswan, thank you for your recent review on ExpediaWe are delighted with learning that you have enjoyed your visit at our hotel.We are looking forward to welcoming you back to Tolip Hotel Aswan for another memorable stay.Warm regards,

4/10 (不満)

Jacqueline

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This is NOT a 5 star property. The rooms are like a 2 star La Quinta in the US. I would stay at a holiday inn any day over this place. The room was dated, bathroom was gross and leaking and the only positive was the view and the service of the staff. Do not waste your money.

10/10 (非常に良い)

john

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 1 月に 1 泊滞在

10/10 (非常に良い)

john

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was very nice overlooking a beautiful pool. Front Desk Staff was just excellent in helping me resolve an issue unrelated to the Hotel.

10/10 (非常に良い)

SAVITHRI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 1 月に 1 泊滞在

10/10 (非常に良い)

Anila、Caledon

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly and great service. Excellent location and views

10/10 (非常に良い)

jefferson

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantástico
Tudo perfeito
2022 年 12 月に 1 泊滞在

4/10 (不満)

Friederich

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
A tired old lady way past its prime
THis hotel reminds me of a 60+ year old primadona...she was once the star, but is now just a heavily painted old lady with many visible lines. The room is spacious, but tired, with old uncomfortable mattresses and a tired rest room. Internet did NOT work...and front office just stated that as a fact, with no other ecorse, but to go to the lobby for a very slow, almost unusable option. For the price, this was not at all what one would expect or accept in Europe, developed Asia or North America.
2022 年 11 月に 2 泊滞在
Tolip Hotel Aswanからの返信 (投稿日 : 2022 年 12 月 6 日)
Dear distinguished guests Greeting from Tolip hotel Aswan, we would like to thank you for your recent review on Expedia. Your feedback regarding the service you have received at the hotel is highly appreciated, and in this regard we express our sincere apology that the service was not satisfying and inconvenient for you. We promise to handle this issue immediately and we once again to present you a better service and experience.Warm regards,

10/10 (非常に良い)

Mahendra

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and clean with very good restaurant
2022 年 10 月に 1 泊滞在
Tolip Hotel Aswanからの返信 (投稿日 : 2022 年 12 月 6 日)
Dear distinguished guests Greeting from Tolip hotel Aswan, we would like to thank you for your recent review on Expedia. It’s a great pleasure know that you have enjoyed your stay at our hotel. We are looking forward to welcoming you more times at Tolip Hotel Aswan where you will have a memorable stay.Warm regards,

8/10 (良い)

Jerald

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Clean big hotel. Pool closes at 6 so did not get to use unfortunately but was one of the reasons I chose property. All the pools in Egypt seem to close early for some reason. Just one night.
2022 年 10 月に 1 泊滞在

10/10 (非常に良い)

Tim

2022 年 9 月に 1 泊滞在

10/10 (非常に良い)

Naima

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful stay, the staff was friendly and very helpful. Airport shuttle was prompt and kind. We will be staying here again next time we visit Aswan
2022 年 9 月に 1 泊滞在
Tolip Hotel Aswanからの返信 (投稿日 : 2022 年 9 月 19 日)
Dear distinguished guests Greeting from Tolip hotel Aswan, we would like to thank you for your recent review on Expedia. It’s a great pleasure know that you have enjoyed your stay at our hotel. We are looking forward to welcoming you more times at Tolip Hotel Aswan where you will have a memorable stay.Warm regards,

6/10 (普通)

SHELINA

2022 年 6 月に 2 泊滞在

8/10 (良い)

david

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was clean but dated.
2022 年 5 月に 1 泊滞在

8/10 (良い)

Hector、Doral

良かった点 : 清潔度、スタッフとサービス
Not a bad place to hang your hat while you explore Aswan. The hotel is big and feels unoccupied. Not much to do besides sleep. No A/C in the common areas. The staff was courteous and friendly. Food is at par with this part of the country.
2022 年 4 月に 2 泊滞在

10/10 (非常に良い)

Marc

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We loved the stay. We were upgraded to a large suite overlooking the pool and the nile. Staff was super nice and the restaurant was an exceptional value with excellent food.
2022 年 4 月に 2 泊滞在

8/10 (良い)

Natalia

2022 年 3 月に 1 泊滞在

8/10 (良い)

Leigh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Delightful hotel.
2022 年 3 月に 1 泊滞在

8/10 (良い)

Adriana C

2022 年 3 月に 2 泊滞在

10/10 (非常に良い)

Emiliana Leite

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente hotel e localização! Quartos limpos e cheirosos! Café excelente!
2022 年 2 月に 1 泊滞在

8/10 (良い)

sandrine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Court séjour agréable
Très bien pour un court séjour. Dommage que la piscine ne soit pas chauffée. Personnels attentifs. Merci
2022 年 2 月に 3 泊滞在

10/10 (非常に良い)

Willow

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 1 月に 1 泊滞在

10/10 (非常に良い)

Willow

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the second time I have visited Tolip Aswan Hotel and I can’t say enough wonderful things about this hotel. I travel from Malibu, California and it is worth the trip. Wonderful, warm staff that make you feel very special. I highly recommend this hotel.
2022 年 1 月に 1 泊滞在

8/10 (良い)

Aaron

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fine choice
A little dated but still nice. Service was good. Breakfast was good. Location is good as far as Aswan goes. Good value for the money if you want an upscale but not luxury hotel.
2022 年 1 月に 2 泊滞在
Tolip Hotel Aswanからの返信 (投稿日 : 2022 年 1 月 23 日)
Dear distinguished guests Greeting from Tolip hotel Aswan, we would like to thank you for your recent review on Expedia. It’s a great pleasure know that you have enjoyed your stay at our hotel. We are looking forward to welcoming you more times at Tolip Hotel Aswan where you will have a memorable stay. Warm regards,

8/10 (良い)

Dmitri

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 12 月に 1 泊滞在
Tolip Hotel Aswanからの返信 (投稿日 : 2021 年 12 月 28 日)
Dear valued guest, Greetings from Tolip Hotel Aswan, thank you for your recent review on Expedia. We are delighted with learning that you have enjoyed your visit at our hotel. We are looking forward to welcoming you back to Tolip Hotel Aswan for another memorable stay. Warm regards,

10/10 (非常に良い)

Holly

良かった点 : 清潔度、スタッフとサービス
Great Option Mid Range Hotel with Breakfast
Our check in was taken care of quickly, we stayed down in the bungalows by the pool. It is a hike to the main hotel, but we loved the quiet rooms next to the Nile. Breakfast was included in the room which was fantastic. The hotel is dated, and the tv small but the room service is cheap and fast. The rooms were large and clean- just be careful of the balcony sliding door, if you close it when you are outside you get locked out. The staff was great but their secret weapon is the concierge Monica, she is amazing and helped handle our travel reservations for tours and our Nile Cruise. Always ask for Monica, she is fantastic!!!!
2021 年 11 月に 2 泊滞在
Tolip Hotel Aswanからの返信 (投稿日 : 2021 年 12 月 7 日)
Dear valued guest, Greetings from Tolip Hotel Aswan, thank you for your recent review on Expedia. We are delighted with learning that you have enjoyed your visit at our hotel. We are looking forward to welcoming you back to Tolip Hotel Aswan for another memorable stay. Warm regards,

2/10 (非常に不満)

kurt

2021 年 11 月に 2 泊滞在

8/10 (良い)

RODRIGO

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2021 年 10 月に 1 泊滞在
Tolip Hotel Aswanからの返信 (投稿日 : 2021 年 12 月 5 日)
Dear valued guest, Greetings from Tolip Hotel Aswan, thank you for your recent review on Expedia. We are delighted with learning that you have enjoyed your visit at our hotel. We are looking forward to welcoming you back to Tolip Hotel Aswan for another memorable stay. Warm regards,