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ピラミザ アイランド ホテル アスワンの口コミ

5 out of 5
ピラミザ アイランド ホテル アスワン
Isis Island, Aswan

口コミ

6.4
評価 10 - 243 件の口コミ中 45 件が非常に良い" "
評価 8 - 243 件の口コミ中 67 件が良い" "
評価 6 - 243 件の口コミ中 47 件が普通" "
評価 4 - 243 件の口コミ中 41 件が不満" "
評価 2 - 243 件の口コミ中 43 件が非常に不満" "

6.4/10

清潔度

7.0/10

スタッフとサービス

5.8/10

設備とサービス

5.8/10

施設のコンディションと設備

6.4/10

環境への配慮

口コミ

2/10 (非常に不満)

KWANGHYUN

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 1 泊滞在
Mohamed Shoukryからの返信 (投稿日 : 2019 年 11 月 30 日)
Dear Mr.Kwanghyn. We would love thanking you for choosing Isis Island Aswan. Regret that your last visit was not reaching your expections. Appreciate your valued feed back which indicate us improving our services . Looking forward welcoming you once again at Isis Island Aswan Hotel. Sincere regards The Management.

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
島まで、船で15分ほどかかる点。時間があるときはいいが、急いでいるときは困るかもしれないと思った。
2019 年 4 月に 2 泊滞在
hishamからの返信 (投稿日 : 2019 年 5 月 14 日)
thank you

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

8/10 (良い)

nori

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
オシャレだが、ナイル川渡るの以外に大変
アスワンの町はコンパクトで カイロなんかより治安もよく、その中でも ナイル川の中州にあるこのホテルは まさにリゾートホテルでいい。 ホテルロビーも綺麗で そのロビーでは無料の無線インターネットを 使うことができる。 部屋では無線も有線もインターネットは使えない。 部屋の窓が壊れていて 閉められなく、いくら治安がいいアスワンで ナイル川の中洲にあるホテルとはいえ 日本じゃないので少し困りました。 朝食は本当に美味しかったです。 残念なのは ホテルの良さが逆にデメリットになる人も いるかもしれません。 それは、ナイル川を渡ってホテルまで 無料ボートで行き来するのですが、アスワンに 幾つもある世界遺産を観光しに行ったり アスワンの町に食事に行ったり、 スークに買い物しに行くために 片道10～15分掛かり、ボート出発の待ち時間も あるので急ぐ時に大変かも！？ 私は空港向う時に時間がなくて 少し焦りました(苦笑) トータル的には素敵ないいホテルです。 ホテルスタッフも気さくで優しくお勧めです。

10/10 (非常に良い)

JISUN

2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Horrible experience… Avoid this hotel.
Terrible experience. The hotel is in ruins. The rooms are dirty, bed full of bugs, we got a rash in the morning. The bathrooms full of mold, and hot water not working properly. The AC was not working, and the bathroom lights did not even turn on.
2024 年 1 月に 1 泊滞在

8/10 (良い)

Mark

家族旅行
良かった点 : 清潔度、設備とサービス
We liked the squash court. The free boat to and from the hotel is nice. Hotel is hard to reach by phone
2023 年 12 月に 3 泊滞在

8/10 (良い)

Moataz

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place. Will come back again.
The hotel is excellent in many ways. The location is very very unique. Great place and great service. One thing that needs work is the room cleaning. The dust inder the bed speaks of months without cleaning. Other than that I have no criticism
2023 年 12 月に 1 泊滞在

8/10 (良い)

kyuyoung

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like this hotel becacuse it is located in the island.
2023 年 12 月に 1 泊滞在

6/10 (普通)

I-Chu、Cupertino

家族旅行
気になった点 : 設備とサービス
Staff is overall friendly with various English skills. The hotel looks pretty nice from the outside but the rooms are not compatible to the exterior look. We paid $500 USD in total for 2 nights of a triple room in December. Triple room = 2 twin beds 1 rollaway bed. Mattress quality is similar to those used in motels in the States. None of the machines in the fitness center works. Bathroom door of our room is not closable and room door is very difficult to close. I do miss Cairo Hilton Pyramid Golf, where I paid less with better quality on everything.
2023 年 12 月に 2 泊滞在

2/10 (非常に不満)

Giulio

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel decadente e sporco
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Moataz

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent choice
Great for the value
2023 年 12 月に 2 泊滞在

2/10 (非常に不満)

Enes

2023 年 12 月に 2 泊滞在

2/10 (非常に不満)

Parthiban

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Such a nightmare. Only the facade looks beautiful. The rooms are run down and so dirty. How could Expedia even be listing this hotel as 5 star? Tables broken and floors so dusty. I’m afraid there might even be bed bugs. Have spoken to the reception and they can’t be bothered. That’s how bad the service is.
2023 年 12 月に 3 泊滞在

8/10 (良い)

Rebecca

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was very good enjoyed the boat trips from hotel to aswan sightseeing good
2023 年 12 月に 6 泊滞在

4/10 (不満)

Takaomi

2023 年 12 月に 1 泊滞在

6/10 (普通)

Sandyta、Corvallis

カップルで旅行
良かった点 : 清潔度
気になった点 : 設備とサービス
Outside of the property looks very nice as you approach from taxi boat to the hotel. But inside could use an upgrade. Definitely still old fashion inside with all the furniture stuff. Tall, bold male and older looking receptionist staff had a misogynist attitude. Did not respond to me but would make eye contact to my husband when he did not even make the reservation and ask only him questions about reservation. Gave my husband the keys and did not acknowledge me until I had to raise my voice and ask for our passports and wifi access which was terrible. Would not be back.
2023 年 11 月に 1 泊滞在

4/10 (不満)

Leon

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
room had hair all over the bed and the shower didnt work well
2023 年 11 月に 2 泊滞在

6/10 (普通)

Anna Maria

気になった点 : 施設のコンディションと設備
2023 年 11 月に 6 泊滞在

2/10 (非常に不満)

shahriar

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I booked a deluxe with king bed and view of the Nile. The room initially given to me was unsafe: the front door did not lock (flimsy, could be pushed open, chainlink broken) and the door to the balcony did not lock. We were reassigned to a room where the locks worked, but with twin beds and not looking at the Nile. The bidet did not work. The shower was terrible: the shower head rotated everywhere getting the ceiling, the floors, the walls all wet. We diverted the water to the faucet, but the showerhead did not work anymore and had to kneel to wash our hair. The water pressure and temperature fluctuated; the tub/shower was clogged. The bathroom was not very clean (fungus growing on the tile). The property was in disrepair and it was dated. Presumably, this is a 5-star hotel, but it is not (more likely 3 stars).
2023 年 11 月に 2 泊滞在

8/10 (良い)

Elmostafa

2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Ralf

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Sorry, but the hotel in general is not clean. Our bathroom was absolutely dirty and unacceptable ( Room 542)! We were absolutley shocked. My husband and I did‘t use it the two days, we stayed there. We used the bathroom of our daughter in Room 446.
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Mohammad

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent property and delicious breakfast with lots of variety
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Maria Fariza

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was an experience I wouldn’t mind having again!
2023 年 10 月に 2 泊滞在

6/10 (普通)

MARIA

家族旅行
Not great
The trip was last minute and we had to book whatever was available . This was NOT our first choice and it was not a place we would go back to . It is old, shabby, not clean and not convenient as it is on an Island
2023 年 10 月に 1 泊滞在

8/10 (良い)

MARIA

家族旅行
良かった点 : スタッフとサービス
Not great
There was a shortage of hotels when we booked and this is the best we could get that was not scandalously expensive . Not great
2023 年 10 月に 1 泊滞在

8/10 (良い)

Latchman

良かった点 : 清潔度、スタッフとサービス
The property rooms are old.
2023 年 10 月に 3 泊滞在

10/10 (非常に良い)

Federico

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Good
I don't understand why there are so many bad reviews from guests, they really must have had a very bad experience to give that opinion, in my case the experience was very good, the staff was attentive and helpful and the facilities and location were very good, totally recommended, The only thing I would recommend to the administration is to improve the quality of the Wi-Fi, which for very basic use works but is slow. Otherwise I highly recommend it.
2023 年 9 月に 3 泊滞在

10/10 (非常に良い)

Marta.

2023 年 9 月に 1 泊滞在

6/10 (普通)

Sherri

家族旅行
良かった点 : 清潔度、スタッフとサービス
The property was adequate for us as we were checking in late and departing early the next morning. When I booked I did not realize that the only way to the property was by boat. This made it very inconvenient. We were hungry as we got in at 10pm and the hotel had very limited food options and because you have to take the boat back to the town we really couldn’t go to any of the places still open in town. The food was okay but definitely not high quality. The property was very dated and old. The doors and wood were scratched up and the bathroom had a weird half glass door which meant some water sprayed outside the shower. They also still use physical keys with a giant hanging tag that has your room number. Not really the safest thing. I did find the staff friendly and very helpful. Breakfast was decent but nothing to write home about. All in all if you are looking for a place that is modest and you want to relax in isolation on an island it’s not bad. But if you want to tour around Aswan and explore the city this is not the place.
2023 年 8 月に 1 泊滞在

4/10 (不満)

Martin

気になった点 : スタッフとサービス、施設のコンディションと設備
mostly dissapointing
This is NOT a 5-star hotel! Maybe it was the inauguration day, 50 yr ago. I will say, today, barely a 2 star. Premises definitely showing the aging and lack of proper maintenance. Example: fiberglass bathtub patched and patch blistered and cracked. I booked a room with king bed. they gave me one with 2 beds. Came down and complained, then got what i asked for. Changed some dollars for egyptian pounds. The first time was Ok (a new $50 bill). Second time: "we can change you only $20 US", the catch is, you need to give them freshly mint bills, not a single scratch. needless to say i didnt change anything. now, heading back home with all my "unacceptable" bills. Dinner buffet was ok as well as breakfast, but again, not what you will expect at a 5 stars hotel... Location con: you have to take a ferry running erratic times, allow yourself plenty of time to cross the river and grab your ride.
2023 年 5 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 6 月 4 日)
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Pyramisa Hotels & Resorts. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pyramisa, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you soon.Best Regards,Hotel Management

2/10 (非常に不満)

Tagelsir

2023 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 5 月 5 日)
Dear Valued Guest, We appreciate your time for posting this feedback. We are sorry that you had an unpleasant experience. Our team strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We would have been thankful, if you had contacted us directly at site, so we could have eliminated the reason for your dissatisfaction. We hope you will give us a chance by staying with us again to show you a better level of experience. Best Regards,

4/10 (不満)

Tagelsir

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Not so good for paid prices.
2023 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 5 月 5 日)
Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Your low rating is shared with concerned department heads for improvement. Would appreciate if you allow us sometime and share with us directly any misfortunate incidences that caused your dissatisfying experience. Best Regards,

6/10 (普通)

Dean

家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
The location is great and being on its own island is very charming. You take a small boat to it. The grounds are very nice and the pool is great. Unfortunately the rooms are very tired and dated. The beds and sheets are old, the flooring is cheap and the bathrooms are poor. Its a shame because the setting of the hotel is great.
2023 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 6 月 4 日)
Dear Valued Guest,Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience.Best Regards,Hotel Management

4/10 (不満)

Angela

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Very old furniture and wifi is terrible

2/10 (非常に不満)

Hesham

家族旅行, 小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I had them change our rooms 2 times. All rooms presented to us were in terrible condition and very dirty; I'm talking about dust and hair on the floor and in the bathroom. We settled in a room because we were just extremely tired from a long travel after they double cleaned the last one. Hotel is in a great location, but staff and manager are extremely unprofessional and rude. Hotel property is in a bad condition and hasn't been maintained for a while. Amenities are old, unmaintained and outdated.
2023 年 3 月に 3 泊滞在

8/10 (良い)

Sylvie

2023 年 2 月に 2 泊滞在

8/10 (良い)

RAUL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good experience with some comments
The experience, in general was good; the only thing that was uncomfortable for me was that the WIFI is only available in the lobby area and poor quality, less than 3mb. Additionally it was difficult to find the gym, because is inside the SPA and it's in poor condition
2023 年 2 月に 2 泊滞在

4/10 (不満)

ahmed

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel location very nice but room very bad Furnature very old mattress very bad no equipment in rooms
2023 年 2 月に 4 泊滞在

8/10 (良い)

Bruno

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Foi muito boa, recomendo
2023 年 2 月に 1 泊滞在

2/10 (非常に不満)

Mahmoud

2023 年 2 月に 1 泊滞在

4/10 (不満)

Hasina、Jeddah

カップルで旅行, 家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Not Clen every thing not working as Expected.
2023 年 2 月に 2 泊滞在

2/10 (非常に不満)

Debra

気になった点 : 清潔度、スタッフとサービス、設備とサービス
We reserved a room with a King size bed and we got 3 twin beds. We reserved a non smoking room and there was an ashtray in the room and the room smelled of smoke. The room/floors/sheets/towels were either dirty or needed replacing! I would not recommend this hotel to anyone!
2023 年 2 月に 1 泊滞在

4/10 (不満)

Robinson

家族旅行
気になった点 : 施設のコンディションと設備、客室の快適度
2023 年 1 月に 2 泊滞在

6/10 (普通)

Irene

カップルで旅行, 家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel must have been very nice but now it is run down. Sorry, but they should make an effort as it has lots of potential

4/10 (不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
There is a fly
2023 年 1 月に 1 泊滞在

2/10 (非常に不満)

Santosh

家族旅行
気になった点 : スタッフとサービス、設備とサービス
I stayed in villa and no internet service provided , I need to go to reception area to use internet services, terrible experience. Over paided for accommodation with no internet connection

8/10 (良い)

Daniel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Die Gesamtanlage ist sehr schön und großzügig angelegt. Auf einer eigenen Nilinsel mit gutem Bootsservice. Mein Zimmer war geräumig, mit Balkon. Der Service und das ganze Personal waren sehr freundlich und zuvorkommend. Das Frühstücksbuffet war gut, frisch, nahrhaft und wohlschmeckend. Die Dauerberieselung mit Musik kann Nachts etwas störend sein. Das Hotel ist recht hellhörig. Das hoteleigene WLAN ist nicht sehr leistungsstark und auch nicht immer stabil.
Guest Relation officeからの返信 (投稿日 : 2022 年 12 月 30 日)
apologise for the noise, at the moment we have a teams who works to improve the wifi speed and range along with the sound system, so prepare to be dazzled next time you visit us

6/10 (普通)

Feroz

家族旅行
気になった点 : スタッフとサービス
Unable to reach anyone at hotel- neither from outside hotel of inside hotel. Rooms are spread across- one porter for more than 200 guests. Guests had to wait in line for long in breakfast- almost 20-39 mts to get omelette Have to take ferry to teach hotel.
2022 年 12 月に 1 泊滞在
Guest Relation officeからの返信 (投稿日 : 2022 年 12 月 30 日)
Boats are working all day long, and the whole staff is being under training now to provide a better service.promises of a surprising holiday next time

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Hello are you there?
Didn’t get to stay as the phone numbers i was provided didn’t work for the property. Nor the 3 others I looked up. Hotels.com was able to get thru on a number they had that’s not published? Had to book a last minute hotel someplace else cause I wasn’t able to contact the property. This is disappointing.
2022 年 12 月に 1 泊滞在