冷蔵庫、電子レンジ、コーヒー / ティーメーカー

レッド ルーフ イン アードモアの口コミ

2 out of 5
レッド ルーフ イン アードモア
2432 Veterans Blvd, Ardmore, OK

口コミ

6.8
評価 10 - 574 件の口コミ中 154 件が非常に良い" "
評価 8 - 574 件の口コミ中 158 件が良い" "
評価 6 - 574 件の口コミ中 84 件が普通" "
評価 4 - 574 件の口コミ中 76 件が不満" "
評価 2 - 574 件の口コミ中 102 件が非常に不満" "

6.8/10

清潔度

7.6/10

スタッフとサービス

5.8/10

設備とサービス

6.4/10

施設のコンディションと設備

5.8/10

環境への配慮

口コミ

2/10 (非常に不満)

Kate

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The most disgusting hole of a property I ever did stay at. I’m still waiting to be contacted by the manager that I left my number with the useless front desk clerk. Why am I not surprised I haven’t heard anything in over a week? There’s no way a manager doesn’t come in in over a week. This place is actually pitiful. Nothing positive to say. Filthy, unpleasant residents basically living at the hotel, unsafe, disgusting towels, floor filthy, hairs everywhere. Pool not open. I’m not sure how this place hasn’t been closed down due to health and safety. Also- bugs everywhere. Oh and to add to the lack of safety, part of the lock was hanging off the door. Nobody cared for anything at this place.

2/10 (非常に不満)

Rafaela

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Propiedad estrenada mente sucia
2024 年 5 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 13 日)
Querida rafaela,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF INN ARDMORE. Apreciamos sinceramente sus comentarios y lamentamos mucho que no haya quedado satisfecho con su experiencia. Usted indicó que no estaba satisfecho con el estado sucio de la propiedad. Pedimos disculpas por este problema. En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción. Sus comentarios son fundamentales mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes. Gracias nuevamente por publicar tu reseña. Espero que regrese a nuestro hotel o a cualquiera de nuestras otras ubicaciones de marca en el futuro.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 (非常に不満)

Terry

出張, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
did not like anything, dirty, nasty room, so called manger had to try 3 rooms before a door key would work, to dumb to know how to get key card working, had to stay 1st night of 2 nights paid, would not give refund. got a room at anyother motel and lost 2nd nights cost..sorriest motel I every saw, will never stay at another red roof inn..never recomend one either, this placed sucked so bad it was unreal..
2024 年 5 月に 2 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Terry,Thank you for taking the time to tell us about your experience at the RED ROOF INN ARDMORE. Whilst we are happy that the front desk were nice, I am sorry that your experience did not meet your expectations. The situation you described regarding the unclean state of the room, foul odor, issue with the key and the other issues mentioned is truly regrettable. We are very sorry for your experience. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, have a great day.Very truly yours,Dannielle Red Roof Management Rediresponse Specialist

4/10 (不満)

Karen

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The bathroom was dirty, no phone in room, no hairdryer in room, old lady at the front said only "some" rooms have hairdryers?? I asked if there were any available? She just said no. I went and bought one. People are living in this hotel. Apparently the cheapest in town. Avoid.
2024 年 4 月に 1 泊滞在
Gabrielle RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Karen,Thank you for your review following your stay at Red Roof Inn Ardmore. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the dirty bathroom, the lack of a hairdryer and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,GabrielleRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Jennifer

小さなお子様連れの家族旅行
気になった点 : 清潔度、施設のコンディションと設備
The area was very unsafe and the lock didn’t work on the door. Very sketchy people in the area. We didn’t even end up staying but I had a non refundable fare. We left as soon as we saw the room and surrounding area/people. We went and stayed at another hotel in the area.
2024 年 4 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Jennifer,It was truly saddening to read we did not get the chance to provide you with a great stay here at the RED ROOF INN ARDMORE. You mentioned that your reason for leaving was the fact you felt unsafe and the lock on the door did not work. Please know your voice is of huge importance to us at Red Roof as we strive towards better stays for all guests.Thank you and all the best in your future travels.Very truly yours,Kerry-Lee Red Roof Management RediResponse Specialist

2/10 (非常に不満)

john

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Horrible. My room was missing fridge, microwave, coffee machine, smoke alarm, and didn’t even have a trash can. Noisy people, cars, and dogs all night longe. Everything smelled like cigarette smoke. I went out to my van at 3am to get quiet for sleep. Breakfast was a waffle machine only with batter and syrup. A few slices of bread, but no butter, jelly or anything else. Pools was empty and fenced off. The laundry room only had an old dryer, no washer. Worst place I’ve stayed in over 30 years. Red Roof should shut it down.
2024 年 4 月に 1 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear John,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Ardmore. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with missing amenities, odor of the room, empty pool and the other concerns you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 (不満)

mary

ペット同伴の旅行, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
i did not like anything. our room did not have a rerigerator or micro wave . we moved to a different room and we had to ask for towels and a chair in the new room. they were disorganized, we went and got a different motel . do not go there
2024 年 3 月に 3 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Mary,Thank you for taking a moment to complete our survey of our Red Roof Inn Ardmore. I am disappointed to see your 2/5 score, as you've indicated that you had to move rooms, there were no towels available and that there were no amenities in your room. This is regrettable to see as this is not the usual experience our guests have with us. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all our guests.We hope you have a good day.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 (不満)

Thanh

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dont come back
2024 年 3 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 13 日)
Hello Thanh, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Ardmore. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We wish you all the best in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Melanie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Red roof in Ardmore Oklahoma This location is very quiet, friendly.Peaceful, if you are there to get rest and relaxation, you'll definitely get that.I would recommend this location to anyone
2024 年 2 月に 1 泊滞在
LaTunde RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Melanie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ARDMORE. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to read that our location is very quiet, it was relaxing along with all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 (不満)

Claudia

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Claudia,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Ardmore and I are saddened to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

10/10 (非常に良い)

Jermey

良かった点 : 客室の快適度
気になった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 7 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Jermey,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Ardmore and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

10/10 (非常に良い)

Donald

良かった点 : スタッフとサービス、客室の快適度
2024 年 2 月に 1 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Donald,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Ardmore and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

2/10 (非常に不満)

Dominique

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Roaches and dirty shower
2024 年 2 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 16 日)
Hello Dominique, I appreciate you sharing your feedback following your stay at the Red Roof Inn Ardmore. I was saddened to read that your stay fell short of your expectations due to the possible lack of cleanliness of the shower and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof Management RediResponse Specialist

4/10 (不満)

Melanie

気になった点 : スタッフとサービス
Toliet paper police/no clean towels
Ok so the reason for this reveiw is. Towel are only provided once a week and toliet tissue once a week. They have a book that states when u recieved toliet paper who does that. My towels sat outside for 3 days.
2024 年 1 月に 1 泊滞在
Adraine Rediresponse Specialistからの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Melanie, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ARDMORE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of towels and tissues provided during your stay. We will take your feedback into consideration as it will help us to improve the quality of our services. On your next day we recommend that you communicate all issues to our frontline staff so that they are able to ensure you are comfortable. Thank you again for sharing your review and we wish you the very best in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 (非常に良い)

Melanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place Great price
2024 年 1 月に 1 泊滞在
Recordo Rediresponse Specialistからの返信 (投稿日 : 2024 年 1 月 28 日)
Hello Melanie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 (非常に良い)

Melanie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 25 日)
Dear Melanie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Ardmore and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

8/10 (良い)

David

2024 年 1 月に 1 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 25 日)
Dear David,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Ardmore and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 (非常に良い)

Melanie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear Melanie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Ardmore and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

10/10 (非常に良い)

Liberty

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2024 年 1 月 20 日)
Hello Liberty,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

10/10 (非常に良い)

Amy

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Definitely Recommend Staying Here
The room was very clean, and the the hotel was nice. The front desk was very attentive. Would recommend staying at this establishment.
2024 年 1 月に 2 泊滞在
Carla RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Amy,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Ardmore. I am glad to read that you were pleased with the cleanliness of the room and how attentive the front desk staff was. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Jeremy

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
2024 年 1 月に 2 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2024 年 1 月 15 日)
Hello Jeremy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 (非常に不満)

April

出張
気になった点 : 設備とサービス
Whole place is a terrible experience....bugs, exposed wires
2024 年 1 月に 1 泊滞在
Oshane RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear April,I appreciate you sharing your feedback following your stay at the RED ROOF INN ARDMORE. I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the other issue highlighted with wires. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

2/10 (非常に不満)

Justina

2024 年 1 月に 1 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2024 年 1 月 12 日)
Hello Justina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

2/10 (非常に不満)

Margaret

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Not clean, hair in bathtub, missing lampshade, lights not working, paint peeling off the door. Worst place we ever stayed. It said breakfast included but we wouldn’t even dare check it out.
2024 年 1 月に 1 泊滞在
Antonio,RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Margaret,Thank you for taking the time to tell us about your experience at the RED ROOF INN ARDMORE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as uncleanliness and insufficient maintenance.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

2/10 (非常に不満)

Carl

2024 年 1 月に 2 泊滞在
Antonio,RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 11 日)
Hello Carl, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 (良い)

Eric

良かった点 : 清潔度、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Antonio,RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 11 日)
Hello Eric, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

4/10 (不満)

Gillian

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Adraine Rediresponse Specialistからの返信 (投稿日 : 2024 年 2 月 3 日)
Hello Gillian,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 (非常に不満)

Jeff

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
RED FLAG INN
First of all there was no inside lock on the door whatsoever. And then the room key card didn't work because the batteries were out on the electronic door lock. Had to be let in and out each time we left. There was no room phone, no microwave and the television remote didn't work...all advertised amenities. The toilet was broken so you had to leave the toilet lid off of the toilet back so you could mess with the fill valve and float to get it to refill the tank. Half of the room lights didn't work either. I asked for a refund to just go stay somewhere else but was denied. I went and stayed somewhere else anyway and am still battling over the refund. DO NOT STAY HERE. Spend a little more somewhere else because this place is a mess. I cannot believe that this place is legal much less backed by a travel- booking site.
2023 年 12 月に 2 泊滞在
Antonio,RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Jeff,Thank you for taking the time to tell us about your experience at the RED ROOF INN ARDMORE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as issues with the door lock and key card and insufficient amenities among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

2/10 (非常に不満)

Kristie

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Antonio,RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 10 日)
Hello Kristie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

6/10 (普通)

Kandy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The check in process took for ever. Other people around were loud
2023 年 12 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 23 日)
Hello Kandy, Thank you for bringing your experience to our attention from your recent visit at our hotel Red Roof Inn Ardmore. We apologize for any inconvenience caused during your stay. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our Red Roof team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a better stay.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Victor

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 21 日)
Hello Victor,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Red Roof Management

2/10 (非常に不満)

Rene B

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 5 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 14 日)
Hello Rene,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Red Roof Management

10/10 (非常に良い)

Tina

2023 年 11 月に 7 泊滞在
LaTunde Murrant. Rewards Specialistからの返信 (投稿日 : 2023 年 12 月 5 日)
Hello Tina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management

2/10 (非常に不満)

Janice

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
LaTunde Murrant. Rewards Specialistからの返信 (投稿日 : 2023 年 12 月 5 日)
Hello Janice, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cockroaches, Wasps, Bugs... Oh my!
There were a lot of bugs, including cockroaches and wasps in my room. Housekeeping came maybe once a week. Employees at the front desk sat outside the front door, smoking, until they were needed at the desk. The towels and shower were not clean. I slept with the lights on just to make sure I didn't wake up with bugs on me. The worst stay!
2023 年 11 月に 18 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 23 日)
Hello Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn. I was saddened to read that your stay fell short of your expectations due to insects that you’ve reported, poor staff service and the room/shower being unclean. This is utterly disappointing and not an experience our guests usually have with us. should be. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Thank you for sharing your concerns and I hope have a good day.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Ryan

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 15 日)
Hello Ryan,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Jacob

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bogus charges after checkout
2023 年 8 月に 2 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear Jacob,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ARDMORE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. We apologize for the charges seen on your card after check out. For any billing concerns, we recommend reaching out to your booking platform directly for assistance in resolving any potential charges. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 (普通)

Ana

2023 年 10 月に 1 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 10 日)
Hello Ana, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 (良い)

Noel

良かった点 : スタッフとサービス、客室の快適度
Ardmore
Original room had water in floor in bathroom. Came from upstairs. It happens. They gave us another room. No real problems after that.
2023 年 9 月に 1 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2023 年 10 月 3 日)
Dear Noel, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN ARDMORE. I do apologize for the issue you highlighted that hindered your stay. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 (非常に良い)

ricky

2023 年 10 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 10 月 22 日)
Hello Ricky, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 (非常に良い)

ricky

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Room was clean and staff was great. Great improvement from previous stay
2023 年 9 月に 1 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2023 年 10 月 2 日)
Dear Ricky, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN ARDMORE regarding the cleanliness and staff. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

4/10 (不満)

Rebecca、San Antonio

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My stay was brief so I only spent 2nights here. The room was cheap and so was this establishment. My room had a gaping hole in the ceiling, door card reader was not functioning properly, bed & bath linens were stained, no blankets on the beds just sheets, no microwave or refrigerator in my room and the ice machine was out of order. I had already prepaid for the room so I stayed and asked twice for a microwave & fridge only to be blown off both times. I asked for a later check out time to compensate for the money I had to spend on ordering food & drinks and was basically laughed at. “oh, you want for free, another day", he said through a chuckle, as if I was insane for asking. Horrible place, would not recommend….also, seems to be a lot of long term residents living there. All seem to have at least 2 dogs and the few without dogs are tweaking around the parking lot. There are at least 3 other hotels neighboring this place, try one of them instead.
2023 年 9 月に 3 泊滞在
Kerry-Lee, RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 20 日)
Hello Rebecca, Thank you for your feedback following your stay with us at the RED ROOF INN ARDMORE. I am so sorry to hear that your most recent experience with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an experience. You indicated the keycard was malfunctioning, the bed and beddings were unclean and the service was poor. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Kassandria

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

2/10 (非常に不満)

Kathryn

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was horrible and very nasty it wasnt clean staff rude not a good place to stay air-conditioning didn't work phone in the room didnt work
2023 年 9 月に 1 泊滞在
Olivia RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 5 日)
Hello Kathryn, Thank you for taking the time to tell us about your stay at the Red Roof Inn Ardmore. I am disappointed that your experience did not meet your expectations which prompt your 1/5 score. The situation you described regarding the lack of cleanliness in the room, the staff you found to be rude amongst all the other concerns highlighted is truly regrettable and I am very sorry for your experience. To uphold our company's high standards, your comments will be taken into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRediResponse Specialist

10/10 (非常に良い)

Daniel

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2023 年 9 月 1 日)
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 (非常に良い)

Haley

2023 年 8 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 9 日)
Hello Haley,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Ardmore appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

10/10 (非常に良い)

Sommer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 7 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2023 年 8 月 16 日)
Hello Sommer,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ARDMORE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 (非常に不満)

blanca、san antonio

2023 年 8 月に 1 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2023 年 9 月 1 日)
Hello Blanca, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 (良い)

Darrell

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在
Recordo Rediresponse Specialist からの返信 (投稿日 : 2023 年 8 月 9 日)
Hello Darrell, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

10/10 (非常に良い)

Deneice

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Recordo Rediresponse Specialist からの返信 (投稿日 : 2023 年 8 月 8 日)
Hello Deneice, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist