外観

エデン ホテル アムステルダムの口コミ

4 out of 5

口コミ

8.6

非常に良い

評価 10 - 752 件の口コミ中 416 件が非常に良い" "
評価 8 - 752 件の口コミ中 199 件が良い" "
評価 6 - 752 件の口コミ中 82 件が普通" "
評価 4 - 752 件の口コミ中 38 件が不満" "
評価 2 - 752 件の口コミ中 17 件が非常に不満" "

8.8/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

????

2024 年 1 月に 2 泊滞在
Rob Hemmesからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Guest,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

6/10 (普通)

Kota

良かった点 : 清潔度
2023 年 12 月に 5 泊滞在
Rob Hemmesからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Kota,Thank you so much for taking the time to share your experience at our hotel. I want to extend my sincerest apologies for any little inconvenience might experienced during your recent stay with us. Your feedback is crucial to us as we continuously strive to enhance our guests' experiences.We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We are happy your overall experience with us was positive and we truly look forward to welcoming you back in a non-distant future to give you our outstanding service.Warm regards,Rob HemmesGeneral MGR

10/10 (非常に良い)

Hiroshi

良かった点 : 清潔度、スタッフとサービス
2023 年 8 月に 6 泊滞在
psiからの返信 (投稿日 : 2023 年 9 月 6 日)
Dear Hiroshi,Thank you for your perfect review rating. We do highly appreciate it. We hope to welcome you again in the near future.Warm regards,Rob HemmesGeneral Manager

8/10 (良い)

TOMONORI

2023 年 7 月に 1 泊滞在
RHemmesからの返信 (投稿日 : 2023 年 8 月 1 日)
Dear Tomonori,Thank you very much for your positive rating. We hope to welcome you back soon. Sincerely, Rob Hemmes General Manager

8/10 (良い)

Masataka

2022 年 11 月に 2 泊滞在

6/10 (普通)

Wenona

グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Property was great location, easy walking to all the sites we wanted to see. However, it felt dingy. We had a broken window that we couldn’t shut during a rainstorm, the hairdryer in the bathroom stopped working after about 15 seconds, there was no body lotion or hair conditioner as shown in the pictures when we booked. Also, the door to the bathroom was frosted glass that didn’t close quite all the way leading to privacy issues when sharing a room with friends. Although the staff was warm and friendly, and the lobby area was beautiful, because of these reasons I would not stay here again.
2024 年 5 月に 3 泊滞在

8/10 (良い)

ANNIA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

8/10 (良い)

Sylvie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
La première chambre offerte n était pas terrible. Mais la deuxième était bien. Centrale pour qui veut le centre d Amsterdam.
2024 年 5 月に 5 泊滞在
psiからの返信 (投稿日 : 2024 年 5 月 28 日)
Sear Sylvie,Thank you for choosing to stay with us, we are happy to read you found our location convenient for your stay. We are sorry that the first room did not meet your expectations but happy we could have assisted you with another room.We hope to welcome you back in the future.Kind regards,Rob HemmesGeneral Manager

8/10 (良い)

Marta Ivelisse

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel was whimsical and charming, the room was grand and espectacular, the bathroom could be more comfortable. Breakfast buffet is available, however not our favorite. You can select better options of breakfast and brunch outside the hotel. Excellent location in front of grand canals near Opera and Ballet. Walking distance from restaurants, museums and Amsterdam landmarks. Watch out with the bicycles transit.
2024 年 5 月に 2 泊滞在
Psiからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear MartaThank you for sharing your wonderful experience at Eden Hotel Amsterdam with other travelers on this platform. It was a pleasure hosting you and we are thrilled to hear that you enjoyed every aspect of your stay with us, from our comfortable rooms to our top-notch service and exceptional amenities. We are delighted that our team members were able to make your visit even more memorable, and that our prime location in Amsterdam was the perfect base for your trip. We appreciate your kind words and hope to welcome you back for another unforgettable experience soon!Warm regards,Rob HemmesGeneral Manager

6/10 (普通)

Robbie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
This hotel is very nice but rooms are a little strange…the breakfast is excellent however right outside and everywhere Everyone smokes and butts are littered all over the downtown core the canals are full if garbage and this ruined every experience we were trying to have
2024 年 5 月に 5 泊滞在

6/10 (普通)

Byron

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Our request for a room change set off a domino effect of mishaps with the front desk and the hotel’s customer service manager. We ended up needing to pack our bags and make room changes multiple times due to front desk incompetency. Although we eventually got the room that they initially promised and later reneged on, it took much teeth pulling and threatening (to write bad on-line reviews) to get it.
2024 年 4 月に 7 泊滞在

10/10 (非常に良い)

Léanne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect location!
2024 年 5 月に 7 泊滞在

8/10 (良い)

Max

良かった点 : 清潔度、施設のコンディションと設備
Der Hinweis auf den nächstgelegenen Parkplatz fehlte. Klarer Minuspunkt auch für Expedia.
2024 年 5 月に 2 泊滞在
Psiからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Max,Thank you for taking the time to share your experience with regards to your recent stay at the Eden Hotel Amsterdam. We are sorry about the miscommunication about parking possibilities. You can find this information on our website. But off course our team is also more then happy to assist you with this. We take all feedback seriously and will use it to improve our guest experience. Thank you for staying with us. We hope to welcome you back in the near future.Sincerely,Rob HemmesGeneral Manager

10/10 (非常に良い)

Paul

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good location. Staff very friendly and helpful. Only problem is the very small room despite being "superior".
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Devon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel staff were nice. Comfy bed.
2024 年 5 月に 3 泊滞在
psiからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Devon,Thank you for staying with us. We are glad to hear that overall, your experience was so positive. We will strive to deliver great experiences consistently! We hope to welcome you back soon!Warm regards,Rob HemmesGeneral Manager

8/10 (良い)

Kaitlyn

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pros: - Beds and pillows are very comfortable - Great area (close to city centre) and close to a tram stop - Very clean and cleaning team does a great job - Bar, store, pizza and toast self service and games available in hotel Cons: - Weird smell in the room despite opening window and spraying Lysol - Can be loud since the hotel is near the centre
2024 年 5 月に 6 泊滞在

10/10 (非常に良い)

Chris

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very clean easy check in and check out well located
2024 年 5 月に 4 泊滞在
psiからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Chris,Thank you for your positive review! We are happy to read that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. It's great to know that you also appreciated the cleanliness. We strive to provide our guests with the best possible experience, and we're glad that we could meet your expectations. We hope to have the opportunity to welcome you back in the future.Warm regards,Rob HemmesGeneral Manager

10/10 (非常に良い)

Torild

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is an excellent location right on one of the canals. We were able to catch a tour boat almost right outside our hotel. Would strongly recommend this hotel.
2024 年 5 月に 2 泊滞在
psiからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Torild,Thank you very much for considering the Eden Hotel top notch. We are happy to read you found our location convenient for your stay and we are hoping to have the pleasure to welcoming you back soon.Warm regards,Rob Hemmes

10/10 (非常に良い)

Annamaria

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
beautiful location. nice view of canal by the front entrance, and access to the nightlife/action by the back entrance of the hotel. Note that the hotel room size are really by European standard. so a small hotel room is a really small hotel room however, it is set up perfectly so you aren't missing anything!!
2024 年 5 月に 2 泊滞在
psiからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Annamaria,Thank you very much for considering the Eden Hotel top notch. We are glad that all other aspects of your stay from the location to the breathtaking view and comfortable amenities corresponded to your expectations. Your sentiment is exactly how we want our guests to feel when they are here, and we are hoping to have the pleasure to welcoming you back soon.Warm regards,Rob HemmesGeneral Manager

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful staff and property
2024 年 5 月に 5 泊滞在
psiからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear David,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. We are happy to hear that you found the interior unique and beautiful. Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! Warm regards,Rob HemmesGeneral Manager

10/10 (非常に良い)

bruce

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bed was very comfortable. Room was very quiet. Staff were all very nice. excellent place to stay
2024 年 5 月に 2 泊滞在
psiからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Bruce,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. I will definitely pass on the compliments to our staff, they will love to hear it! Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! Warm regards,Rob HemmesGeneral Manager

10/10 (非常に良い)

Odaine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great stay at this hotel. Facilities were clean and the location is great with plenty of shops and restaurants within walking distance. We also enjoyed the complementary breakfast options. We had a three week vacation across Europe and the customer service at this property was the best we experienced out of all the other properties we stayed at. Highly recommend!
General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Odaine, Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam.We are delighted to read that you found our facilities clean and our location convenient, and also that you enjoyed our breakfast offerings. We are specially trilled to hear about your sentiments regarding our staff. We strive to deliver the most unforgettable experiences to all of our guests, and it is rewarding to read that we succeeded in doing so.It was a pleasure to welcome you and we already look forward to host you again during your next stay.Warm regards,Rob HemmesGeneral Manager

10/10 (非常に良い)

keli

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect location to get everywhere in the city! Close to the tram and the city central. Cafes everywhere. I would definitely stay again!
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Keli, Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. It is great to know that you found our location convenient for your stay, specially the closeness to the public transports!Thank you for your positive words and we hope to welcome you back in the near future.Warm regards,Rob HemmesGeneral Manager

8/10 (良い)

Monica J

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel, quiet location, restaurant on site and one directly across the canal. Close to public transportation, Tram station just a few yards from back entrance to hotel. Everything was walkable from this location. Staff was super friendly and helpful.
2024 年 5 月に 3 泊滞在
Rob Hemmes General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Monica J,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. How amazing that you enjoyed our hotel amenities and our prime location!I will definitely pass on the compliments to our staff, they will love to hear it! Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! Warm regards,Rob HemmesGeneral Manager

4/10 (不満)

Cynthia

気になった点 : スタッフとサービス
Room consistently overheated, had to keep window open. Window opened onto metal stairway. No refrigerator in room. Staff in breakfast area not very friendly.
2024 年 4 月に 7 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Cynthia,Thank you so much for taking the time to share your experience with us.We apologize for the inconvenience caused during your stay, and we are truly sorry that we fell short of meeting your expectations.At the Eden Hotel, we strive to provide a superior service experience for every guest. Therefore, your feedback is very important to us.In light of this, we would like the opportunity to further discuss this matter with you.I have already shared your feedback with my team, and therefore would like to inform you we have personally reached out to you via mail, as we are all committed to learning and improving our service.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you again for your review, and we wish you all the best in your future travels. Sincerely,Rob HemmesGeneral Manager

2/10 (非常に不満)

Arash、sammamish

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
definitely not a 4 star hotel ,we got inches of window on the ground and they call it canal view! very bad bathroom & towels .no refrigerator in the room & lot of noise. we also got some kind of red stain on our clean sheet , if they let me i will add photos !
2024 年 5 月に 3 泊滞在
Rob Hemmes General Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Arash,Thank you so much for taking the time to share your experience with us. We tried to call you immediately, but unfortunately, we were unable to reach you. Please feel free to call us back at your convenience.We constantly strive to provide our guests with the best experience, and I regret that we didn't meet your expectations.We would like to apologize for any inconvenience you may have experienced. I have already shared your feedback with my team, as we are all committed to learning and enhancing our service.We sincerely hope you will consider giving us a second chance. We would love the opportunity to demonstrate that your recent experience is not typical for us. We look forward to the possibility of welcoming you back to the Eden Hotel Amsterdam in the near future.If you have any questions, please do not hesitate to reach out to me directly via phone or email.Warm regards,Rob HemmesGeneral Manager

8/10 (良い)

Christopher、Crawley

出張
良かった点 : 設備とサービス
Lovely hotel, centrally located. Close to local train station 5 mins walk. Nespresso coffee machine in room along with tea and creamer powder. Onsite mini shop service Starbucks coffee out of a machine. Good selection of restaurants close by. Avoid the £44 for breakfast the same breakfast the will offer you for £19 on arrival. But better selection of lovely breakfast places close by
2024 年 5 月に 1 泊滞在
Rob Hemmes General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Christopher,Thank you so much for sharing your feedback of your stay at Eden Hotel Amsterdam.It is wonderful to read you enjoyed our room and hotel amenities as well as our prime location.We will strive to deliver great experiences consistently! We hope to welcome you back soon.Warm regards,Rob HemmesGeneral Manager

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice property and convenient location
2024 年 5 月に 3 泊滞在
Rob Hemmes General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Jennifer,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We are pleased to offer such a unique location to our valuable guests.Thank you for your feedback, we do highly appreciate it. We are looking forward to welcoming you again in the near future.Warm regards,Rob HemmesGeneral Manager

8/10 (良い)

Diane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed the friendly and informal atmosphere. The hotel had good facilities and staff were very helpful. Great location.
2024 年 5 月に 6 泊滞在
Rob Hemmes General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Diane,Thank you so much for sharing your feedback of your stay at Eden Hotel Amsterdam. How amazing is to understand that you enjoyed our prime location.It is also wonderful to read you enjoyed your stay with us. Thank you for mentioning our team! I will share your kind words of recognition with them, as I am certain they will also be delighted to hear them.Warm regards,Rob HemmesGeneral Manager

8/10 (良い)

M

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Location was great but the hotel looks dated.
2024 年 5 月に 3 泊滞在
Rob Hemmes General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear that you found our location to be convenient for exploring Amsterdam. However, we are sorry to hear that you were disappointed with the décor of our hotel. We appreciate your comments and will take them on board as we strive to improve the experience for our guests. We hope that despite this, you were able to enjoy your time in Amsterdam and we would love the opportunity to welcome you back in the future!Warm regards,Rob HemmesGeneral Manager

8/10 (良い)

Antony

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location and renovated within the past few years, so well designed and new. Great breakfast space. Easy checkin and checkout and helpful friendly checkin staff. Would have scored 5 stars but the room servicing is odd. We were not told at checkin that rooms are only serviced every three days for “environmental reasons”. We are very familiar and agree with not replacing towels every day, but I would expect rooms to be cleaned/ glasses cleaned/coffee replaced at this standard of hotel. Guests can request daily room servicing but despite us requesting this, it did not happen. On the positive, if we called housekeeping to request anything, they did bring it immediately. I still would definitely recommend this hotel for all of the other positive reasons.
2024 年 5 月に 3 泊滞在
Rob Hemmes General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Antony, We are proud to offer such a unique location and comfortable interior to all our valued guests. We are also pleased to read that you felt our staff were very helpful. In our efforts to be more sustainable, we provide housekeeping the day after every third night of your stay. We would like to apologize if this was not clear in our communications and for any inconvenience you may have experienced. I have already shared your feedback with my team, as we are all committed to learning and enhancing our services. Thank you so much for bringing this to my attention.Thank you for choosing Eden Hotel, and hope that you will allow us the pleasure of welcoming you back again soon.Sincerely,Rob HemmesGeneral Manager

10/10 (非常に良い)

Elizabeth、Burlington

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Rob Hemmes General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Elizabeth,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We do highly appreciate it. We are looking forward to welcoming you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 (非常に良い)

Vinca

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
We loved our executive corner room, which was large and tastefully decorated. Staff was friendly and attentive. I had 3 issues: 1. The cleaning was never done timely. Day 1 they were in our room at 4:30pm when we needed a break after touristing all day. Day 2 they never showed even though requeste for daily service upon arrival. We had to call and be in room with cleaners again at 5pm. 2. The toilet paper is simply odd and cheap. 3. No fridge in room was very inconvenient especially at the executive level. We had to mess around with ice twice a day to keep our caviar being transported for an event cold. A bit absurd. Put back the fridges.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Vinca,Thank you for your positive review! We are delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam.We take pride in providing exceptional service, and we're thrilled to hear that you appreciated the friendliness and professionalism of our staff. We also glad you enjoyed the room decor and it's space.However, we do apologize for the inconvenience you felt with housekeeping timing and specially with the lack of fridge in the room. We take all feedback seriously and will use it to improve our guest experience. Thank you for staying with us. We hope to welcome you back in the near future for an improved stay, Sincerely, Rob HemmesGeneral Manager

8/10 (良い)

Tae Hee

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Rob Hemmes General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Tae Hee,Thank you for staying with us. We are glad to hear that overall, your experience was positive. We will strive to deliver great experiences consistently! We hope to welcome you back soon!Warm regards,Rob HemmesGeneral Manager

10/10 (非常に良い)

CHARLOTTE

グループ旅行
We loved the area, very easy to walk the canals, but also hop on a tram if going a bit further.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Charlotte,Thank you for taking the time to write a detailed and positive review of your experience at Eden Hotel Amsterdam.We are delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. We hope to have the pleasure of welcoming you back soon for another amazing stay with us at Eden Hotel Amsterdam.Warm regards,Rob HemmesGeneral Manager

8/10 (良い)

Yariv

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Yariv, Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam.We are glad to hear that overall, your experience was so positive. We will strive to deliver great experiences consistently! We hope to welcome you back soon! Warm regards,Rob HemmesGeneral Manager

8/10 (良い)

Catherine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2 entrances, easy walk to trans, many dinner options close by
2024 年 5 月に 2 泊滞在
Rob Hemmes - General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Catherine,Thank you for your positive review! We're thrilled that you had such a wonderful experience with us, and that you were able to enjoy all that our hotel and the surrounding area have to offer.Thank you again for sharing your experience, and for choosing Eden Hotel Amsterdam as your preferred accommodation.Warm regards,Rob HemmesGeneral Manager

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent location in city center. Staff was friendly and helpful, and room was very clean.
2024 年 5 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Jennifer, Thank you for sharing your experiences with the Eden Hotel Amsterdam,We are proud to offer such a unique location to all our valued guests. We are also pleased to read that you felt our staff were very helpful and friendly.Thank you once again for your positive words and we hope to welcome you back in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 (非常に良い)

MICHAEL

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location, near popular sites, good selection of walkable restaurants. Joseph the front desk MGR was most helpful with random questions and useful information.
2024 年 5 月に 4 泊滞在
Rob Hemmesからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Michael,Thank you for sharing your wonderful experience at Eden Hotel Amsterdam with other travelers on this platform. We are delighted that our team members were able to make your visit even more memorable, and that our prime location in Amsterdam was the perfect base for your trip. We appreciate your kind words and hope to welcome you back for another unforgettable experience soon!Warm regards,Rob Hemmes

8/10 (良い)

Eileen、Forest Hills

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was excellent; always available & helpful especially with dinner reservations. Rooms are clean but small & bathrooms lack shelving; we managed; bed is comfy. Great location. Overall a wonderful stay
2024 年 5 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Eileen, Thank you for taking the time to write such a detailed and positive review of your experience at Eden Hotel Amsterdam. We are delighted to hear that you had a great stay with us, and that our team was able to provide you with exceptional service and comfort during your visit.We value your comments regarding the room and the cleanliness. We will strive to deliver great experiences consistently! We hope to welcome you back soon.Warm regards,Rob HemmesGeneral Manager

10/10 (非常に良い)

Daniel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, great property with many amenities and staff who genuinely seem to care.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Daniel,Thank you so much for sharing your feedback of your stay at. It is wonderful to read you enjoyed your stay with us.We are glad to hear that overall your experience was so positive and thank you for mentioning our team!We will strive to deliver great experiences consistently! We hope to welcome you back soon.Warm regards,Rob HemmesGeneral Manager

10/10 (非常に良い)

Danielle、Newport Beach

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely enjoyed our stay at the Eden hotel. Convenient and very walkable area, tons of food options. Our room was very comfortable and very clean and modern with character. Staff was also very friendly and helpful, and accommodated us when we wanted to change rooms due to location. Would highly recommend and would stay again if I visit Amsterdam.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Danielle, Thank you for taking the time to write such a detailed and positive review of your experience at Eden Hotel Amsterdam. We are delighted to hear that you had a great stay with us, and that our team was able to provide you with exceptional service and comfort during your visit.We're especially thrilled that you enjoyed our prime location and the quality of our amenities.We always strive to make our guests feel at home and we're so glad that you felt the same way. We hope to have the pleasure of welcoming you back soon for another amazing stay with us at Eden Hotel Amsterdam.Warm regards,Rob HemmesGeneral Manager

10/10 (非常に良い)

Brian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location great. Walked everywhere. Excellent local restaurants
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Brian, Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. It is great to know that you found our location convenient for your stay.We hope to welcome you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 (非常に良い)

Ron

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Location was central
2024 年 5 月に 2 泊滞在
Rob Hemmes General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Ron,Thank you for staying with us. We are glad to hear that overall, your experience was so positive.It is great to know that you found our location convenient for your stay.We will strive to deliver great experiences consistently! We hope to welcome you back soon!Warm regards,

8/10 (良い)

Christopher

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very much a self serve hotel. Great location, clean rooms, but no maid service until after the third night unless requested. Took us four requests just to get extra towels. But, overall a good property. Would stay again.
2024 年 5 月に 3 泊滞在
Rob Hemmes General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Christopher, Thank you for staying with us. We are glad to hear that overall, your experience was so positive.It is great to know that you found our location convenient for your stay and we are are thrilled to hear that you enjoyed our rooms.However, we apologise for any confusion surrounding our Eco-Friendlier approach regarding the housekeeping service and any inconvenience it may have caused you. It was a pleasure to welcome you and we already look forward to host you again during your next stay. Warm regards,

10/10 (非常に良い)

Erica

カップルで旅行
良かった点 : 設備とサービス
Canal view was amazing! We felt close to all areas. Plenty of places to rent bikes but also walkable to many hot spots
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Erica, Thank you for your positive review! We are delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. It's great to know that you also enjoyed the view to the canal. We strive to provide our guests with the best possible experience, and we're glad that we could meet your expectations. We hope to have the opportunity to welcome you back in the future.Warm regards,Rob HemmesGeneral Manager

10/10 (非常に良い)

Dana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very happy with this accommodation find
2024 年 5 月に 3 泊滞在
Rob Hemmes General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Dana,We are incredibly grateful for your 5-star review of your experience at Eden Hotel Amsterdam.I am thrilled that you found our hotel to be a fantastic choice for your stay.It would be an honor to welcome you back in the near future, and we'll be sure to deliver another exceptional experience at Eden Hotel Amsterdam.Warm regards,

4/10 (不満)

Bobby

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No cleaning for 3 days, very noisy rooms and old and dirty property
2024 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Bobby, Thank you for taking the time to share your experience with regards to your recent stay at the Eden Hotel Amsterdam.We do apologize for the inconvenience you had with the noise. As part of our commitment to sustainability, we offer housekeeping the day after every third night of your stay. However, if you would prefer daily room cleaning, you can indicate this preference during online check-in or at any time during your stay without any additional charges. We apologise for any confusion surrounding this and any inconvenience it may have caused you. We take all feedback seriously and will use it to improve our guest experience.Sincerely,Rob Hemmes, General Manager

10/10 (非常に良い)

Andrew

2024 年 5 月に 1 泊滞在

8/10 (良い)

Heinz

Grosse Auswahl am Morgenbrunch, wurde immer wieder nachgefüllt. Unser Zimmer im ersten Stock hatte kein Tageslicht das war etwas schade. Sonst alles sehr gut
2024 年 4 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Heinz, Thank you for taking the time to share your feedback with us with regards to your recent stay at the Eden Hotel Amsterdam.It's great to know that you appreciated our breakfast offerings.However, we apologize for any inconvenience caused by the lack of natural light. We appreciate your comments and hope to have the opportunity to welcome you back in the future!Sincerely, Rob HemmesGeneral Manager