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ホームウッド スイーツ バイ ヒルトン アルバニー クロスゲーツ モール ニューヨークの口コミ

3 out of 5
ホームウッド スイーツ バイ ヒルトン アルバニー クロスゲーツ モール ニューヨーク
1651 Western Avenue, Albany, NY

口コミ

8.8

非常に良い

評価 10 - 355 件の口コミ中 223 件が非常に良い" "
評価 8 - 355 件の口コミ中 69 件が良い" "
評価 6 - 355 件の口コミ中 26 件が普通" "
評価 4 - 355 件の口コミ中 22 件が不満" "
評価 2 - 355 件の口コミ中 15 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.8/10

設備とサービス

9.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Kazunari、Ebino-shi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 8 泊滞在

10/10 (非常に良い)

Sonia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy buenos
2024 年 5 月に 3 泊滞在

8/10 (良い)

William

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was very noisy until about 11:30pm. Kids in next room with no parent supervision. The fridge still had leftovers and open drinks in it.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Michael

2024 年 4 月に 1 泊滞在

6/10 (普通)

Steve

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

4/10 (不満)

Tina

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Our stay was last minute during a snow storm so the hotel was at full capacity. The room was not clean. Stains on the couch , chairs and comforters. The handles on the microwave and refrigerator were dirty. The toilet rocked and the seat was crooked. There was a very unpleasant smell to the room as well. We have always enjoyed our stay at Homewood Suites in different areas as well as the Crossgates one but never again. It was a nice room so it wasn’t cheap but the condition of the room was just not exceptable.

2/10 (非常に不満)

Denise

良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
We drove an hour to specifically use the pool on the kids school vacation. We paid $200 for the night and the pool was out of order.
2024 年 2 月に 1 泊滞在

8/10 (良い)

jamie、Turners Falls

2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

lakendra

良かった点 : 清潔度、施設のコンディションと設備
N/A
2024 年 2 月に 1 泊滞在

6/10 (普通)

Shannon

家族旅行
2024 年 2 月に 1 泊滞在

4/10 (不満)

Peter

カップルで旅行, 家族旅行
良かった点 : スタッフとサービス、設備とサービス
Check in was easy and the staff was greatI got a 2 queen suite that was nice and spacious. My kids like it a lot. The bedding was terrible. The top bla ket was a duvet and the pillows squished down to nothing. The room smelled musty though i left the ceiling fan on all day, even while we were away. The pool was hazy and walls were dingy looking. Breakfast was pretty bad, too. Im pretty sure the eggs werent made of eggs and the sausage patty was the worst that ive ever had. It would be better to have offered nothing.
2024 年 2 月に 4 泊滞在

10/10 (非常に良い)

Kathleen

2024 年 1 月に 1 泊滞在

6/10 (普通)

Betsy

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Nothing special
The room is spacious and the bed is very comfortable. Breakfast the usual continental breakfast. Nothing special. I wouldn’t stay here again. The walls are paper thin and I could actually hear the guy next to me snoring through the walls! There were like 10 kids in the rooms across from me making loud noises for hours. I wanted a peaceful, quiet stay and got the opposite of that.
2024 年 1 月に 1 泊滞在

6/10 (普通)

Shannon

良かった点 : 清潔度
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Kristine

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very helpful and friendly. Beds are very comfortable and everything was very clean.
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Kimberley

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Beverely

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Brian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在

2/10 (非常に不満)

Amy

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Unhealthy and unsavory.
Loud children running around halls. Room smelled like smoke. BEDBUGS. Rough area. Was very uncomfortable. Lack of security. Furniture was worn. Mattress uncomfortable. Room not clean. Maintenance man was using a towel with his feet to clean floors — really??? Dishes were filthy.
2023 年 11 月に 1 泊滞在

4/10 (不満)

Aleyda

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
When I went to check in I wasn’t greeted, the woman that checked me in was more so worried about clocking out and someone relieving her. I was told I’d have to wait because no rooms were ready. Luckily another staff member came over and confirmed there was a room ready. When we first arrived to our room it looked a bit dirty as if it wasn’t vacuumed, or wiped down,there was old food in the heater vent, like a whole cracker was in the vent sitting there. The couch had stains all over it and the blankets and sheets for the pull out couch were stained like actual food stains. When my daughter went to take a shower she noticed the brown ring around the tub before getting in. It felt as if the room was rushed to be clean.wasn’t the greatest experience. I chose this hotel because we previously stayed here and I had no complaints,but this time around it was a bit upsetting.
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Antoinette

2023 年 10 月に 1 泊滞在

8/10 (良い)

Terence

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Not bad
My wife and I had 2 queen beds. The room was nice but the beds were very uncomfortable too soft.
2023 年 10 月に 2 泊滞在

6/10 (普通)

Paul

2023 年 10 月に 2 泊滞在

6/10 (普通)

Robert

気になった点 : 清潔度
housekeeping
Hotel looks very good, room was nice, but housekeeping needs improvement. I booked two rooms. In my daughters' room she had to call to the desk to complain about the stained sheets on her bed. They should have come up and changed them instead they brought her sheets. In my room they have pumps on the wall for the usual complimentary soaps and shampoo. I get in the shower, and they were empty, there is no bar of soap in the room. Talk to the desk and someone comes up with the bottles but does not install them just leaves them on the desk. The room has a small kitchen area, I am glad I had not brought food to the room because how do you eat anything when the utensils consist of two spoons, three knives, and no forks. I found that the rooms are not very soundproof especial overhead. All that said the general condition of the physical room was very good. I would stay here again if I had to, but I would come prepared.
2023 年 10 月に 1 泊滞在

4/10 (不満)

Yvonne P.

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked everything but there was an active shooter on the floor above us and we were all evacuated at 7am for 3 hours by hundreds of armed police and we were terrified and traumatized. The staff was very kind and apologetic but we asked for a refund and the General Manager said she would arrange it but I haven't heard from the hotel yet
2023 年 9 月に 1 泊滞在
Bonnieからの返信 (投稿日 : 2023 年 9 月 23 日)
Your refund has been processed. Depending on your bank it may take 3 to 5 business days to show up on your account.

6/10 (普通)

Barrie

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
It was a nice hotel, the location was great. Shopping right next store. The issues were few, there were loud out door parties during quiet hours which where annoying but not horrible. I am not sure where recreational cannabis smoking is handled at hotels but the smell in the hall ways was unreal. I guess I wasn’t expecting to get the dorm room feel in a hotel.
2023 年 8 月に 2 泊滞在

6/10 (普通)

Bowden

良かった点 : 清潔度、施設のコンディションと設備
Won't stay here again
Bathroom was small, a lot of street noise, check-in clerk pointed us to the wrong breakfast bar, so we had 4 days of not very good breakfasts, not knowing that there was apparently a better breakfast bar for Homewood Suites guests. No material explaining hotel features in the room. Bed was comfortable.
2023 年 8 月に 4 泊滞在
Kayla-Night supervisorからの返信 (投稿日 : 2023 年 8 月 24 日)
I'm so sorry to hear about your stay here. I do see that our Assistant General Manager reached out to you and hopefully you are feeling slight relief. We hope you stay with us again!

10/10 (非常に良い)

Kathleen

2023 年 8 月に 1 泊滞在
Kayla-Night supervisorからの返信 (投稿日 : 2023 年 8 月 24 日)
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 (非常に良い)

Qasim

2023 年 7 月に 1 泊滞在
Kayla-Night supervisorからの返信 (投稿日 : 2023 年 8 月 24 日)
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 (非常に良い)

Roberto

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I’ll be Back!! Lol
My stay was Great. I stayed with my wife and son and we had a blast. We enjoyed the Pool, the hotel staff was friendly, my room was as HUGE and the mall is right behind the property for easy access.
2023 年 7 月に 3 泊滞在
Kayla-Night supervisorからの返信 (投稿日 : 2023 年 8 月 24 日)
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 2 泊滞在
Kayla-Night supervisorからの返信 (投稿日 : 2023 年 8 月 24 日)
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay! We love this hotel and stay here every time we travel for soccer tournaments and long drives. The first room was dirty but a quick switch to a different room was great!
2023 年 7 月に 1 泊滞在
Kayla-Night supervisorからの返信 (投稿日 : 2023 年 7 月 8 日)
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 (普通)

LACEE

2023 年 6 月に 2 泊滞在
Kayla-Night supervisorからの返信 (投稿日 : 2023 年 7 月 8 日)
We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

10/10 (非常に良い)

Ali

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Safe area, nice property
2023 年 5 月に 1 泊滞在
Kayla-Night supervisorからの返信 (投稿日 : 2023 年 6 月 7 日)
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 (非常に良い)

Kelly

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was an amazing experience for my kids. The first time they've ever got to stay in a hotel and they thought they were in a dream. Convenient location near everything you'd like to do with your family. It was simply perfect.
2023 年 5 月に 2 泊滞在
Kayla R.-Night Supervisorからの返信 (投稿日 : 2023 年 5 月 23 日)
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

2/10 (非常に不満)

Dillone

2023 年 5 月に 2 泊滞在
Kayla-Night supervisorからの返信 (投稿日 : 2023 年 6 月 17 日)
Thank you for taking the time to share your recent experience at Homewood Suites.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

10/10 (非常に良い)

Deborah

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful rooms, spacious, comfortable. Nice pool great breakfast - would definitely recommend & stay again ourselves.
2023 年 5 月に 1 泊滞在
Kayla R.-Night Supervisorからの返信 (投稿日 : 2023 年 5 月 23 日)
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 (良い)

Ammon

2023 年 5 月に 1 泊滞在
Kayla R.-Night Supervisorからの返信 (投稿日 : 2023 年 5 月 23 日)
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 (非常に良い)

chang ho

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very convenient
2023 年 4 月に 18 泊滞在
Kayla R.-Night Supervisorからの返信 (投稿日 : 2023 年 5 月 23 日)
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 (良い)

brent

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2023 年 4 月に 2 泊滞在
Kayla R.-Night Supervisorからの返信 (投稿日 : 2023 年 5 月 23 日)
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 (非常に良い)

Brandi Renee

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 4 月に 12 泊滞在
Kayla R.-Night Supervisorからの返信 (投稿日 : 2023 年 5 月 23 日)
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 (非常に良い)

Patricia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable beds and most importantly the shower stayed hot! Breakfast buffet was nice staff manning the food stations were helpful and kind. Great location close to restaurants and the Crossgates Mall.
2023 年 4 月に 3 泊滞在
Kayla R.-Night Supervisorからの返信 (投稿日 : 2023 年 5 月 23 日)
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!There is honestly nothing better than a shower that stays hot! I'm so glad you had a wonderful stay with us!

6/10 (普通)

Brian

気になった点 : 設備とサービス
Homewood suites were sub-standard in customer focus. Bulbs not working in the suite etc, etc Not in keeping with the good name of Hilton.
2023 年 3 月に 7 泊滞在
Kayla R.-Night Supervisorからの返信 (投稿日 : 2023 年 5 月 23 日)
I'm so sorry you had this experience while you were here. We take our guests feedback seriously and we will be addressing this. Thank you for taking the time to review us.

8/10 (良い)

Lorrin

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

Greylock

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 2 泊滞在

10/10 (非常に良い)

chang ho

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent
2023 年 2 月に 13 泊滞在

8/10 (良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Tania

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The reception desk girls are so friendly! We also love the common areas, very cute and fun for the kids and adults!
2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Jonathan

2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Maryssa

2023 年 2 月に 1 泊滞在