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グランドメルキュールアグラの口コミ

5 out of 5
グランドメルキュールアグラ
Fatehabad Road, Agra, Uttar Pradesh

口コミ

8.2

とても良い

評価 10 - 151 件の口コミ中 64 件が非常に良い" "
評価 8 - 151 件の口コミ中 50 件が良い" "
評価 6 - 151 件の口コミ中 22 件が普通" "
評価 4 - 151 件の口コミ中 5 件が不満" "
評価 2 - 151 件の口コミ中 10 件が非常に不満" "

8.6/10

清潔度

8.2/10

スタッフとサービス

8.0/10

設備とサービス

8.4/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

makoto

2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

アグラ

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
とてもよかったですが、タージビューの部屋はタージが遠目に見えるくらいの位置付けです
2019 年 8 月に 1 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2021 年 7 月 22 日)
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフが丁寧に、移動及び観光説明をしてくれた。初めての地で大変たすかった。
2019 年 4 月に 1 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2019 年 5 月 31 日)
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 (非常に良い)

TEN、ナヴィムンバイ

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
かなり快適でした！ビュッフェの朝食もまあまあ美味しくて良かったです！
2018 年 11 月に 1 泊滞在
Lokendra からの返信 (投稿日 : 2019 年 3 月 12 日)
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

8/10 (良い)

khanさん、インド

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
観光に便利なロケーション
値段なりのホテルです。タージマハルが見えるスタジオタイプの部屋に滞在しました。冬は 、空気が悪く見えない日が多いです。朝食のバフェは、美味しくありません。
2017 年 11 月に 2 泊滞在
Lokendra からの返信 (投稿日 : 2019 年 3 月 12 日)
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
予約情報
友人との利用で、禁煙且つコネクティングでリクエストさせていただきましたが、コネクティングで予約されておらず、加えて喫煙ルームが充てがわれました。また、予約は朝食コミだったにもかかわらず、支払い時に、一部屋分の朝食代を請求され、ホテルと揉めました。ホテルズ.comにも問い合わせましたが、サポートを得られず、非常に不快な思いを致しました。改善の程、よろしくお願いします。
2017 年 7 月に 1 泊滞在
Lokendra からの返信 (投稿日 : 2019 年 3 月 12 日)
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
設備は最高だが、フロントのサービスはいま一つ
部屋は広く、設備も豪華だが、フロントの対応はいま一つ（チェックイン時立ったまま長い間待たされる、両替を嫌がる等）。レストランはおいしい。
Lokendra からの返信 (投稿日 : 2019 年 3 月 12 日)
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 (非常に良い)

Apurwa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The complete team is very friendly. Worth the money. Nothing to dislike.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Pi-Yu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Srinivas、Winona

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在

6/10 (普通)

Amanda

2024 年 1 月に 2 泊滞在
LOKENDRAからの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Valued Guest, thank you for posting your review of Grand Mercure Agra We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

6/10 (普通)

Amina

Hôtel très loin du 5 étoiles
En cherchant un hôtel sur agra. Venant de France et connaissant le groupe Accor j ai choisi mercure pour ne pas avoir de mauvaises surprises. Mais malheureusement j'étais très déçue. Au niveau du check in un monsieur était là sur son ordinateur et nous avons attendu 10 min dans quim ne prenne en charge . On pensait qu il était occupait nous avons fait la queue sans rien demander. Par contre un autre couple arrive directement vers lui et commence le check in alors qu'on était là depuis longtemps. Ce n'est pas du tout un service 5 étoiles. Le tapis de la chambre était tout simplement sale la chambre doit être rénover. Et le tapis sentait une odeur de chaussettes. Le dîner était simple mais avc un bon service Le petit dej: alors le petit dej était correct mais j ai assisté à une scene où le chef et deux personnel insistait a ce que une touriste donne son avis trip advisor en insistant a mettre 5 étoiles je trouve ce comportement inacceptable et pas du tout professionnel. Je ne vous conseille pas cet hôtel a agra
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Lakshman

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent overall.
2023 年 12 月に 1 泊滞在
LOKENDRAからの返信 (投稿日 : 2023 年 12 月 11 日)
Dear Valued Guest, thank you for posting your review of Grand Mercure Agra We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 (非常に良い)

Mathilde

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bon hôtel de passage
Bel hotel,chambre silencieuse. Restaurant buffet très bruyant !
2023 年 11 月に 1 泊滞在
LOKENDRA からの返信 (投稿日 : 2023 年 11 月 16 日)
Dear Valued Guest, thank you for posting your review of Grand Mercure Agra We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 (非常に良い)

Francesca

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was perfect!very modern and luxury hotel All services are superb but the best is the staff Always with a smile,friendly and helpful 5 stras
LOKENDRAからの返信 (投稿日 : 2023 年 11 月 9 日)
Dear Valued Guest, thank you for posting your review of Grand Mercure Agra We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

2/10 (非常に不満)

Shobhana

2023 年 11 月に 1 泊滞在
LOKENDRAからの返信 (投稿日 : 2023 年 11 月 16 日)
Dear Valued Guest, thank you for posting your review of Grand Mercure Agra We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 (非常に良い)

Raven

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Trip!
Great stay in Agra! Nice and clean rooms. The beds were comfortable, with a view of the Taj Mahal from the room. I enjoyed dinner on the rooftop and the breakfast was also good!
2023 年 10 月に 1 泊滞在
LOKENDRAからの返信 (投稿日 : 2023 年 11 月 9 日)
Dear Valued Guest, thank you for posting your review of Grand Mercure Agra We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 (非常に良い)

Angelo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2023 年 9 月に 1 泊滞在

4/10 (不満)

Maia

グループ旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The view of the Taj Mahal from the ‘Taj facing’ room is completely falsely advertised. Whilst it does face the Taj Mahal, it’s so much further away than in the picture, which is definitely photoshopped. Had I known this, I would absolutely not have paid the additional cost for this room. I was asked in passing by a male member of staff for my room number for no apparent reason, something that made me feel uncomfortable as a lone female traveller - I thought this was unecessary and inappropriate as there was no clear justification. My peephole was also installed incorrectly so that there was a gap and one was able to look in from the outside. This made me feel even more unsafe. There is a bizarre atmosphere in the lobby - loads of people waiting around and the staff at the front desk always seem to be busy but without actually seeing to anyone. They blast the same 3 songs on repeat and much too loudly. I would not recommend booking trips and services through the hotel travel agent, they will constantly try to upsell you and it’s a total ripoff. The hotel bars and restaurants are advertised differently but all share the exact same menu.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 1 泊滞在

8/10 (良い)

Cinthya Rebeca

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo estuvo muy bien y el personal atento. El spa podría mejorar ya que no hay música relajante durante los servicios y tampoco apagan la luz.

8/10 (良い)

Siamak

2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Sushila

2023 年 2 月に 1 泊滞在

8/10 (良い)

Salim

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice and clean
2023 年 1 月に 1 泊滞在

4/10 (不満)

Cindy

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
It was cold and damp in the room. The property was not anywhere near as nice as it seemed on the website. We could not use heat in the room, and we had to use A/C just to try to fight the wetness in the room, so we were freezing and woke up with a cough. The "Taj Mahal view" is non-existent as it is too foggy at this time of year, but they do not tell you that when they up-sell the deluxe room. I would have rather stayed at a Marriott or Hilton for the same price and regret that we didn't. I hate to leave a negative review, but that is our experience, and I would not recommend this place. The rooftop bar/restaurant, however, was fine, and the staff up there was good. They gave me some bad red wine that had turned to vinegar basically, but they opened a new bottle when we pointed it out. Food was good.

2/10 (非常に不満)

Linu

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Waste hotel
2022 年 7 月に 1 泊滞在

10/10 (非常に良い)

Robyn

2022 年 5 月に 2 泊滞在

6/10 (普通)

Dilip

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
This hotel advertise as 5* but it's not a 5* hotel. They don't provide welcome drink which was mentioned in the booking. When asked they said they forgot. Room was ok.spacious but toilet needs to be cleaned properly. The staff were very good and polite. Food was not great. They need to improve the quality and standard of the food. Be careful before booking a cab thru the hotel travel desk. I had booked an Innova from Agra to Delhi. I had to wait more than an hour and at last they sent me some other car. When asked they said Innova is not available. I need to wait some more time. I was waiting in the lobby for 1 hr and the travel desk didn't update the status. Overall it was ok but I will not consider staying in the hotel again.
2022 年 4 月に 1 泊滞在
LOkendraからの返信 (投稿日 : 2022 年 5 月 16 日)
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

8/10 (良い)

Arleni、Bronx

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Unfortunately- we started off with a broken-down bathroom. Smelly, extremely humid with mold smell. Although the room was spacious and bed comfortable. The room itself was very unwelcoming. We, thankfully, without much to do, were moved to a higher floor and what a difference did that make. The room smelled better and felt better. The reception and restaurant are amazing. Bathrooms are comfortable. The pool bar area looked amazing (unfortunately the bar at the top was not being used for obvious reasons). Take note that the area has a lot of construction going on. It is close to the Taj Mahal though and with some food options at walking distance.
2022 年 2 月に 2 泊滞在
LOkendraからの返信 (投稿日 : 2022 年 3 月 23 日)
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

6/10 (普通)

Mohamed Imran

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It is a 3 star hotel
We booked one room with twin bed and another with triple bed. We got very bad and V shaped extra bed for triple bed room. Cant sleep on it. No bath mat, no extra towel for triple bed and need to request each and everything for other ameneties.
2022 年 2 月に 1 泊滞在
LOkendraからの返信 (投稿日 : 2022 年 2 月 23 日)
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

8/10 (良い)

AMMAR

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good stay at this hotel, but I don't know that the swimming pool is available, and the help disk not told me about it, good breakfast
2021 年 9 月に 1 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2021 年 9 月 28 日)
Dear Sir our pool is operational .

8/10 (良い)

Shilpa

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
2021 年 6 月に 2 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2021 年 7 月 10 日)
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

2/10 (非常に不満)

SOUMENDRA

出張
気になった点 : スタッフとサービス、施設のコンディションと設備
VERY BAD....
There was NO PROMPTNESS for any of the service requirement either by front desk or by the service team. For them 2 minutes is like 20 to 25minutes. TV was not working at all. Registered a complain with Front desk . Maintenance guy came after 30 min. He was keep on go in & out of my room 4 to 5 times with the set up box letting me alert with MASK ON even during late evening ( the time when you actually wants to lie down & relax. after approx. 30 to 40 min. he finally assured me that problem has been rectified & TV will be alright just within min. I did not trust him and asked him to stay back .... I was presuming he was bluffing me . & I was right TV was not working even after 15 min. waiting time as well. I asked them if they could get me a Room change. As we all know now a days most of the hotel are not even 20% occupied. So they could have easily did that. Again they want to check the possibility for 2 min. ....I keep on waiting for another 20 min. & without any action from their end , I slept & probably after 40 min some one get me wake up with door bell & now the Guy was at door step & asked me I can do the room change....( It was probably mid night then. I mean these guys do not have a understanding of time limit & very laid down nature ..... Next Day ..The Bath room has a drainage problem. The bath water did not get proper drainage & literally I had to take bath when the water was logged in up to my feet area. worst stay I ever have in any of the hotel...
2021 年 6 月に 1 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2021 年 6 月 30 日)
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

10/10 (非常に良い)

Yusuf、Delhi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything is awesome and staff are very friendly
2020 年 10 月に 1 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2020 年 10 月 5 日)
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

10/10 (非常に良い)

Amit

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 9 月に 1 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2020 年 10 月 5 日)
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

6/10 (普通)

Alexander

良かった点 : 清潔度、施設のコンディションと設備
2020 年 3 月に 1 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2021 年 7 月 22 日)
Nice stay Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

10/10 (非常に良い)

MHA、Leicester, UK

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice clean hotel Friendly staff Nice location Amazing breakfast
2020 年 2 月に 1 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2021 年 7 月 22 日)
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

10/10 (非常に良い)

John

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Hotel, Superb value for money
Easy to get to, a very good new(ish) property with very friendly staff. Excellent views to Taj from room. Very comfortable bed and room. Very pleased and will return. The roof top bar and restaurant looked great, however, the tables around pool were not hygienic due to visiting pigeons.
2020 年 2 月に 1 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2021 年 7 月 22 日)
Nice stay Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

10/10 (非常に良い)

Fay、Falkirk

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were lucky to get a front facing room with a view of the Taj Mahal. The hotel decor was lovely and the staff were v attentive.
2020 年 2 月に 1 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2020 年 10 月 5 日)
Lokendra Singh Chauhan

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Some of the facilities were unavailable, like pool table
2020 年 1 月に 1 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2020 年 10 月 5 日)
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2020 年 1 月に 1 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2021 年 7 月 22 日)
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

6/10 (普通)

K

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
청결하고 괜찮은 호텔이었으나, 직원이 잔돈이.없다며 다음날 준다고 하였는데 잘못된 영수증을 주었으며 결국 잔돈을 주지.않았습니다. 직원들은 전반적으로 친절햇으나 현금으로 계산시 주의하세요:-)
2020 年 1 月に 1 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2021 年 7 月 22 日)
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
L'hotel est bien pour un stop à Agra par contre attention aux soirées sur le rooftop le week end. Si vous êtes au 5ème attendez vous à assiter à la soirée, ce n'est pas très insonorisé...
2020 年 1 月に 1 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2021 年 7 月 22 日)
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

2/10 (非常に不満)

宿泊されたお客様

2019 年 11 月に 1 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2021 年 7 月 22 日)
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

8/10 (良い)

JOUAULT

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 11 月に 1 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2021 年 7 月 22 日)
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

10/10 (非常に良い)

margaret

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely, affordable hotel in Agra
Such a lovely place to stay after a day at the Taj Majal. I enjoyed the rooftop restaurant for dinner, and went back in the morning to see the day start.
2019 年 9 月に 1 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2021 年 7 月 22 日)
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

8/10 (良い)

Klariza

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 9 月に 1 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2021 年 7 月 22 日)
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely

2/10 (非常に不満)

Abhi

家族旅行
気になった点 : スタッフとサービス
Locals are not allowed to stay and management doesn't give a reason why.
2019 年 5 月に 1 泊滞在
Lokendra Singh Chauhan からの返信 (投稿日 : 2019 年 6 月 7 日)
Dear Guest , For security reason we do not entertain local Id.

2/10 (非常に不満)

宿泊されたお客様

気になった点 : スタッフとサービス
2019 年 5 月に 1 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2019 年 5 月 31 日)
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
Busy
Overall ok but it is noisy at night due to beside busy road
2019 年 4 月に 1 泊滞在
Lokendra Singh Chauhanからの返信 (投稿日 : 2019 年 5 月 31 日)
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel.