Dear Mr./Ms. Kazutaka, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were able to meet your expectations during your time with us.Also, we take note of your added comment about the rattling sound from the bath water, and we thank you for sharing your thoughts with us. This point has been discussed with the relevant department head for their attention as we always strive to remedy any shortfalls within our control. Once again, thank you for your feedback and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Kind regards,Majd El ZyrExecutive Assistant Manager

Dear Mr./Ms. Ryoko, Warm greetings and thank you for having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice and for taking the time to share your feedback in Expedia relating to your stay. We are pleased to learn that you enjoyed your stay based on the rating you have given us and that our pool facility, and the service provided by our Team Members in Reception made your stay a wonderful and enjoyable experience. It is such a pleasure to receive such positive feedback and you may rest assured that we will most certainly strive to maintain if not further improve upon our standards. Moreover, we are sorry to learn that we have not lived up to your expectations. Accordingly, we take note of your comments with regards to the dated furnishings/equipments and the general condition of some areas of the hotel as you have experienced it. While every effort is made to maintain the hotel in the best possible condition, it does hold true that the hotel is 13 years in trading. Current considerations are in place for a potential renovation project in the medium term to address exactly those concerns you mentioned and more. With this in mind we once again thank you for your feedback and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours,Harald FeursteinGeneral Manager

Dear Hotels.com Member, Thank you for posting your wonderful feedback on this platform. We are delighted to read that you had a memorable stay with us. At Khalidiya Palace Rayhaan by Rotana, we always do our utmost in providing the highest level of service and facilities to our valued guests, therefore we are glad we exceeded your expectations. Your compliments have been shared with the team. We look forward to welcoming you back to the hotel soon, trusting that we could provide you with the excellent service that you truly deserve. Yours sincerely, Chadi Nicolas General Manager

Dear Hotels.com Member, Thank you for staying with us and posting your review on Hotels.com. It warms our heart to know that you loved your stay with us and we have exceeded your expectations. We truly appreciate your compliments on our excellent location and facilities. Rest assured that your feedback has been passed on to the team. We look forward to welcoming you back to the hotel soon for another memorable stay with us. Yours sincerely, Chadi Nicolas General Manager

Dear Hotels.com Member, Thank you for your high rating and posting your review on this platform. We are happy that you had a wonderful stay with us and we met your expectations. We look forward to welcoming you back to the hotel soon. Yours sincerely, Chadi Nicolas General Manager

Dear Expedia Member, Thank you for taking the time to share your review about your stay with us on Expedia. We are happy to learn that you had a wonderful stay with us and we exceeded your expectations. Your compliment on our colleagues' excellent hospitality and customer service is truly appreciated. We look forward to welcoming you back to the hotel soon for another memorable stay with us. Yours sincerely, Chadi Nicolas General Manager

Dear Hotels.com Member, Thank you for staying with us and posting your review on Hotels.com. It delights us to know that you had an excellent stay with us and we exceeded your expectations. We look forward to welcoming you back to the hotel for another memorable stay with us. Yours sincerely, Eleni Tsolakou General Manager

Dear Expedia Member, Thank you for giving us a 5-star rating and we are glad that you have had a wonderful stay with us. Your wonderful feedback about our service, location, room and pool facility have been passed on to the team. With regard to our food and beverage pricing, we would like to kindly inform you that the prices we offer are competitive and in line with the other 5-star hotels in the city. Nonetheless, your comment is noted and will be considered in case of any rate related adjustments. We look forward to welcoming you back to Khalidiya Palace Rayhaan, assuring you of our personalized service and best attention at all times. Yours sincerely, Eleni Tsolakou General Manager

Dear Expedia Member, Thank you for taking the time to post your wonderful review following your recent stay at the Khalidiya Palace Rayhaan by Rotana. It is with great pleasure to know that you were very satisfied with all aspects of our services and facilities. Thank you for your positive comments about our room, recreation facilities and restaurant. With regard to the lack of alcohol in the hotel, please allow us to highlight that “Rayhaan” is a brand of Rotana which restores the values of the contemporary Arabian culture hence, we are not serving any kind of alcohol in the hotel. However, we have created healthy options in replacement of this specific aspect and we are committed to delivering the highest standards of service in other areas. We look forward to welcoming you back in the hotel, trusting that we could provide you with the excellent service that you truly deserve. Yours sincerely, Eleni Tsolakou General Manager

Dear Mr. Steven, Warm greetings from Khalidiya Palace Rayhaan by Rotana! Thank you for your kind words! We're thrilled to hear that our team members went above and beyond to make your stay truly wonderful.Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted that our team members made a positive impression on you.We look forward to welcoming you back for another fantastic stay in the future. With kind regards, Harald Feurstein General Manager

Dear Ms. Silvia,Warm greetings from Khalidiya Palace Rayhaan by Rotana! Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our guest rooms and services met your expectations.It's wonderful to hear that you found your room spacious and well-equipped, with everything you needed for a comfortable stay. We're delighted that you appreciated the beautiful view from your balcony and that you found our beach service convenient and efficient.We're especially pleased to hear that you enjoyed dining at our Kamoon (Arabic Restaurant) and that you found our buffet breakfast satisfactory. Providing delicious and diverse dining options is important to us, and we're thrilled that you enjoyed the culinary offerings during your stay.We appreciate your kind words and thank you for choosing to stay with us. It would be our pleasure to welcome you back for another wonderful stay in the future.Sincerely, Majd El ZyrExecutive Assistant Manager

Dear Mr./Ms. Benno, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us. Your comments have been shared with the team and I am confident that this will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Majd El ZyrExecutive Assistant Manager

Dear Ms. Mariam, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Majd El ZyrExecutive Assistant Manager

Dear Mr. Fahed, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us. Your rating/feedback have been shared with the team and I am confident that this will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely, Harald FeursteinGeneral Manager

Dear Valued Guest, Warm greetings from Khalidiya Palace Rayhaan by Rotana! Thank you for your wonderful feedback! We're thrilled to hear that you experienced excellent hospitality during your stay with us.Providing top-notch service at great prices is something we take pride in, and we're delighted that we could meet your expectations in this regard.We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Sincerely, Majd El ZyrExecutive Assistant Manager

Dear Ms. Rasmina, Warm greetings from Khalidiya Palace Rayhaan by Rotana! Thank you for sharing your feedback with us. We appreciate you noting that our hotel is approximately 30 minutes away from the airport.While we understand that proximity to the airport is an important factor for some guests, we hope that the quality of our accommodations and services makes the journey worthwhile.We value your input and hope to have the opportunity to welcome you back for another pleasant stay in the future.Sincerely, Majd El ZyrExecutive Assistant Manager

Dear Mr. Maxim, Warm greetings from Khalidiya Palace Rayhaan by Rotana! Thank you so much for choosing to stay with us again and for taking the time to share your feedback here on Expedia review platform! We're thrilled to hear that you had another enjoyable visit to our hotel.It's fantastic to know that you found our facilities, such as the pool and beach, to be accommodating for your family vacation. We take great pride in providing a comfortable and enjoyable environment for families to create lasting memories.Our commitment to being an alcohol-free hotel is part of our dedication to creating a family-friendly atmosphere where everyone can relax and have a wonderful time without any concerns.We're also delighted that our staff made a positive impression on you. Providing friendly and attentive service is a top priority for us, and it's always rewarding to hear when our efforts are appreciated.Thank you once again for your kind words, and we look forward to welcoming you back for another memorable stay in the future!Kind regards, Majd El ZyrExecutive Assistant Manager

Dear Mr. Paul Warm greetings from Khalidiya Palace Rayhaan by Rotana and thank you so much for sharing your feedback here on Expedia! We are thrilled to hear that you had another memorable stay. Providing exceptional service is our top priority, and we're delighted that our breakfast staff and Arshad made such a positive impact on your visit. Your kind words mean the world to us, and we can't wait to welcome you back for another wonderful stay. Kind regards, Majd El ZyrExecutive Assistant Manager

Dear Mr. Abdalla, Warm greetings from Khalidiya Palace Rayhaan by Rotana! Thank you so much for your glowing review and for sharing here on Expedia review platform! We are absolutely thrilled to hear that you found our property to be second to none and that you experienced a fully complete and comprehensive 5-star operation during your stay. Your recommendation means the world to us!Providing exceptional experiences for our guests is our top priority, and it's incredibly rewarding to receive such positive feedback. We're grateful for your kind words and for choosing to stay with us.We hope to have the pleasure of welcoming you back for another memorable stay in the future!Sincerely, Harald Feurstein General Manager

Dear Mr./Ms. Zrinka, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Majd El ZyrExecutive Assistant Manager

Dear Mr. Faisal, Warm greetings from Khalidiya Palace Rayhaan by Rotana! Thank you for sharing your feedback with us following your stay. We're pleased to hear that you enjoyed our hotel's location. We understand the importance of a convenient and accessible location for our guests, and we're glad it contributed positively to your experience.Your comments regarding the need for refurbishing in certain areas and the breakfast menu are duly noted. We are continuously striving to enhance our facilities and services to better meet the expectations of our guests, and your feedback will certainly be taken into consideration as we plan for future improvements.We value your input and hope to have the opportunity to welcome you back in the future, where we aim to provide an even more enjoyable stay.Sincerely, Harald FeursteinGeneral Manager

Dear Mr./Ms. Concetta, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Harald FeursteinGeneral Manager

Dear Mr./Ms. Morten, Warm greetings from Khalidiya Palace Rayhaan by Rotana, Abu Dhabi!Thank you for sharing your feedback relating to your recent stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Majd El ZyrExecutive Assistant Manager

Dear Valued Guest, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your recent stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Majd El ZyrExecutive Assistant Manager

Dear Mr./Ms. Vimal, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your recent stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Majd El ZyrExecutive Assistant Manager

Dear Mr. Ryan, Warm greetings from Khalidiya Palace Rayhaan by Rotana! Thank you for sharing your positive feedback about your stay with us! We are happy to hear that you had a great experience and that our staff left a positive impression on you.It's wonderful to know that you found our gym to be better than any other hotel gym. We take pride in providing excellent facilities for our guests, and we're delighted that it exceeded your expectations.We're also pleased to hear that the view of the palace made up for not having a sea view and that it turned out to be even better. Your satisfaction is our priority, and we're glad that you enjoyed your stay with us.Once again, thank you for your feedback. We look forward to the opportunity of welcoming you back for another wonderful stay. Sincerely, Majd El ZyrExecutive Assistant Manager

Dear Mr. Mike, Warm greetings from Khalidiya Palace Rayhaan by Rotana! Thank you for taking the time to share your feedback here on Expedia. We're pleased to hear that you found our hotel well-located and enjoyed the pool area.We appreciate your comments and hope to welcome you back for another positive experience in the future.Best regards,Majd El ZyrExecutive Assistant Manager

Dear Mr./Ms. Don, Warm greetings from Khalidiya Palace Rayhaan by Rotana! Thank you so much for your incredibly kind words and positive feedback! We are thrilled to hear that you had an absolutely first-rate experience during your stay with us.It's wonderful to know that you found our rooms to be far above average, and we're delighted that our staff's attentiveness and friendliness left a lasting impression on you. Additionally, we're thrilled that you enjoyed our breakfast buffet – we strive to provide a diverse and delicious selection for our guests.Your recognition of our all-round excellence means a lot to us, and we appreciate you taking the time to share your experience. It's guests like you that motivate us to continually provide the best service possible.Thank you once again for choosing to stay with us!Sincerely, Majd El ZyrExecutive Assistant Manager

Dear Ms. Lucelia, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Majd El Zyr Executive Assistant Manager

Dear Mr. Francesco, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Majd El Zyr Executive Assistant Manager

Dear Mr. David, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Majd El Zyr Executive Assistant Manager

Dear Mr./Ms. Kuan-Chuen, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Harald FeursteinGeneral Manager

Dear Ms. Rosangela, Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you encountered during your stay. We regret to hear about the unexpected challenge with the room upgrade, particularly its proximity to the restaurant with loud music. We understand the importance of a restful night, especially before a marathon, and we genuinely apologize for the disruption this caused. It's disappointing to learn that we did not provide immediate solutions.We take your feedback seriously and will use it as an opportunity to improve our services. Your satisfaction is our priority, and we appreciate your understanding. We are glad to hear that you were happy with 20% discount on your future stay. We hope this gesture demonstrates our commitment to making amends for any inconvenience you experienced.Should you decide to give us another chance in the future, we would love the opportunity to provide you with a more positive and seamless experience.Once again, thank you for your valuable feedback, and we wish you continued success in your future endeavors.Kind regards,Majd El ZyrExecutive Assistant Manager

Dear Mr. Akhil, Warm greetings and thank you for having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice and for taking the time to share your feedback on Expedia review platform. Your review is truly heart-warming and a testament to all our efforts in making sure that valuable guests like you will have a memorable and wonderful stay in the hotel. I am confident that your praises will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Harald FeursteinGeneral Manager

Dear Valued Guest, Warm greetings and thank you for having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice and for taking the time to share your feedback in Expedia relating to your recent stay. It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us. Your comments have been shared with the team and I am confident that your praises will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your time and we most certainly do look forward to welcoming you and your family back to our hotel as our valued guest in the future. Sincerely yours, Harald FeursteinGeneral Manager

Dear Mr./Ms. Giacinto, Warm greetings and thank you for having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice and for taking the time to share your feedback in Expedia.It was a pleasure to be at your service and we thank you for the overall rating you've given us. We also do take note of your added feedback with regard to the beach area. Yet as you correctly noted, it is not open sea, which does have it’s own set of advantages and disadvantages. This of course being an area that we cannot easily influence. In this we do note that our beach is indeed among the larger private beaches of any Abu Dhabi City hotels and we do appreciate your kind understanding regarding this.Once again, thank you for your feedback and we do hope that we will have the opportunity to welcome you back to Khalidiya Palace Rayhaan by Rotana. Sincerely yours, Majd El ZyrExecutive Assistant Manager

Dear Mr. Jason, Warm greetings and thank you for having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice and for taking the time to share your feedback in Expedia relating to your stay. Your review is truly heart-warming and a testament to all our efforts in making sure that valuable guests like you will have a wonderful stay in the hotel. I am confident that your praises will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Majd El ZyrExecutive Assistant Manager

Dear Mr./Ms. Graeme, Warm greetings and thank you for having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice and for taking the time to share your feedback in Expedia relating to your stay. Your review is truly heart-warming and a testament to all our efforts in making sure that valuable guests like you will have a wonderful stay in the hotel. I am confident that your praises will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Majd El ZyrExecutive Assistant Manager

Dear Mr./Ms. Loic, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us.We look forward to welcoming you back to the hotel soon.Kind regards,Majd El ZyrExecutive Assistant Manager

Dear Mr./Ms. Didier, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback on Expedia relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us. Your comments have been shared with the team and I am confident that this will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Majd El ZyrExecutive Assistant Manager

Dear Mr. John, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Majd El ZyrExecutive Assistant Manager

Dear Mr./Ms. Rene, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us. Your comments have been shared with the team and I am confident that this will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Majd El ZyrExecutive Assistant Manager

Dear Mr. Alexandre, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us. sOnce again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Majd El ZyrExecutive Assistant Manager

Dear Mr. Christos, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Majd El ZyrExecutive Assistant Manager

Dear Mr./Ms. Jacek, Warm greetings and thank you for having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice for your stay and for taking the time to share your views here on Expedia review platform.We are delighted that you very much enjoyed your stay; here at Khalidiya Palace Rayhaan, we always do our utmost in providing the highest level of service and facilities to our valued guests. Therefore, your review is truly a testament to all our efforts in making sure that valuable guests like you will have a wonderful expereince in the hotel. We are happy that we were overall able to provide a customer service well beyond your expectations. It has indeed been our privilege to serve you and we do look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana soon. With kind regards, Majd El ZyrExecutive Assistant Manager

Dear Mr./Ms. Carsten, Warm greetings and thank you for having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice and for taking the time to share your feedback in Expedia following your recent stay. It was a pleasure to be at your service and we are delighted to know that we were overall able to provide a wonderful stay to you and your family. Your comments have been shared with the team and I am confident that your praises will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your feedback and it has indeed been our privilege to serve you and we do look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana soon. Sincerely yours, Majd El ZyrExecutive Assistant Manager

Dear Mr. Nawid, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us. Your comments have been shared with the team and I am confident that this will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests. Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Majd El ZyrExecutive Assistant Manager

Dear Mr. Hanif, Warm greetings from Khalidiya Palace Rayhaan by Rotana!Thank you for sharing your feedback relating to your stay at Khalidiya Palace Rayhaan by Rotana.It was a pleasure to be at your service and we are delighted to know that we were overall able to meet your expectations during your time with us. It is such a pleasure to receive such positive feedback and you may rest assured that we will most certainly strive to maintain if not further improve upon our standards.Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours, Majd El ZyrExecutive Assistant Manager

Dear Mr./Ms. Merljinda, Thank you for sharing your review following your recent stay with Khalidiya Palace Rayhaan by Rotana. We regret to know that you were not satisfied with your stay based on the rating you've given us and we would like to apologize for the inconvenience you have had. We are very interested to know what went wrong during your visit hence, we would appreciate if you could kindly elaborate on your feedback in order for us to check and improve this area. We sincerely hope that this isolated experience will not deter you from visiting us again. Meanwhile, we look forward to welcoming you back at Khalidiya Palace Rayhaan by Rotana, trusting that we could provide you with the excellent service that you truly deserve.Yours sincerely,Majd El ZyrExecutive Assistant Manager