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Airport Meet & Greet with Japan Rail Pass Exchange Assist

By Airserve
Price was undefined, price is now ¥7,700
Free cancellation available
Mobile voucher
Instant confirmation
Cleanliness and safety


  • Stress-free arrival with a dedicated assistant on hand

  • No language barrier as you navigate the airport & station

  • Simple Japan Rail Pass exchange procedure for first-timers

  • Experienced staff waits on you & provides helpful tips

  • Friendly send-off with clear directions to your destination

Check Availability

October 2020
















About this activity

What's included, what's not

  • What's included

    Private meet-and-greet assist for up to 2 hours at Narita, Haneda, or Kansai International Airport

  • What's included

    Assistance in exchanging your Japan Rail Pass voucher

  • What's excluded

    Japan Rail Pass

Cleaning and safety practices

See all
  • Masks required
  • Contactless tickets
  • Vehicles and venues disinfected

Know Before You Book

  • This service is only available for arrivals at the Narita, Haneda, and Kansai International Airports.

  • The Japan Rail Pass is not included and must be purchased before your travel dates.

  • Airserve staff will assist you for 2 hours after your flight arrival, or until you board your transportation from the airport, whichever comes first.

  • The JR Pass Exchange Office is open from 7:45 AM to 6:30 PM at Haneda, 6:30 AM to 9:45 PM in Narita, and 5:30 AM to 11 PM at Kansai International Airport. Please ensure you have enough time to clear customs and arrive at the JR Pass Exchange Office during opening hours.

  • Each group can have a maximum of 8 travelers.

What you can expect

Start your Japan vacation on the right foot with this convenient meet-and-greet service. A personal, English-speaking assistant helps you obtain your Japan Rail Pass without hassles, and sees you off from the airport for a stress-free arrival.

After touching down in Japan and making your way to the Arrivals hall of the airport, you're greeted by a friendly representative from Airserve. This personal assistant helps you navigate the crowded lobby to the place where you can exchange your voucher for your Japan Rail Pass. If you encounter any issues, your bilingual helper smooths things out, ensuring that your pass is secured.

Next, your assistant escorts you to your transportation from the airport, whether you're heading out by taxi, train, or bus. If you're meeting with a party at your destination, the representative can also contact them with your arrival time and details. Bid your assistant farewell as they send you off with clear directions on how to get to your first place of stay.

Cleaning and safety practices

Enhanced cleanliness measures

  • High-touch surfaces cleaned and disinfected
  • Vehicles and venues cleaned with disinfectants

Social distancing

  • Contactless ticket redemption
  • Social distancing measures in place

Safety measures

  • Personal protective equipment worn by staff
  • Temperature checks given to staff
  • Masks required

This information is provided by our partners


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Activity Location

  • Japan
  • Narita Chiba 286-0104

Meeting/Redemption Point

  • Narita International Airport
  • Narita Chiba Prefecture 286-0104
  • Haneda International Airport
  • Ōta-ku Tōkyō-to 144-8525
  • Kansai International Airport
  • Izumisano-shi Ōsaka-fu 549-0001
  • 4.5 average out of 5 rating of 22 reviews


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