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Reviews of Best Western Hotel Spirgarten

3 out of 5
Best Western Hotel Spirgarten
Lindenplatz 5, Zürich, ZH

Reviews

8.0

Very Good

Rating 10 - Excellent. 63 out of 206 reviews" "
Rating 8 - Good. 90 out of 206 reviews" "
Rating 6 - Okay. 37 out of 206 reviews" "
Rating 4 - Poor. 11 out of 206 reviews" "
Rating 2 - Terrible. 5 out of 206 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

CRISTIAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was pretty good in many aspects. But it didn't have A/C, and there was no proper/normal size window to open either. If we opened the window the street noise was terrible.
Stayed 3 nights in Aug 2023

2/10 Terrible

Mohammed

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel and no air condition
Stay away. Not worth the money. Rooms have tiny windows and no air condition Stay away and you can get cheaper rooms with a/c and bigger windows u can open and help you cool off I end up going and booking another room and lost my money for two nights
Stayed 2 nights in Jul 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
I was only there for a night - room was very clean. However, it was uncomfortably warm - I ended up leaving the window fully open all night. Also, the wi-fi doesn't reach the third floor, which was inconvenient. Breakfast was lovely - very nice having the option to sit outside. Tram stop right outside. All staff were helpful.
Stayed 1 night in Jun 2023

4/10 Poor

Elena

Never again, had to ask for refrigerator, no heat, electricity failure television problem, no internet connection- disaster
Stayed 3 nights in May 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Helpful Staff
Comfortable enough for one night and good food in the brasserie next door. The lady on reception was incredibly helpful finding and allowing me to borrow a plug adapter overnight.
Stayed 1 night in Nov 2022

4/10 Poor

Nancy

Stayed 3 nights in Sep 2022
Response from Nico Masi, Front Office Manager on Oct 1, 2022
Dear NancyWe are very sorry that it seems you did not have a pleasant stay at our hotel.Our goal is always to provide our guests with the best possible stay. We would also have been pleased if you had informed us about any grievances on site. We are sure that we would have done everything possible to eliminate them.Nevertheless, we would be very happy to welcome you again.Best regardsNico MasiFront Office ManagerBest Western Hotel Spirgarten

8/10 Good

Ron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Nico Masi, Front Office Manager on Oct 1, 2022
Dear Ronthank you very much for the great review.We are happy that you did enjoy the stay at our hotel and hope to welcome you soon again.Kind regardsNico MasiFront Office ManagerBest Western Hotel Spirgarten

8/10 Good

Andrew

Stayed 4 nights in Sep 2022

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place clean nice staff very pleasant.
Stayed 3 nights in Jul 2022
Response from Nico Masi, Front Office Manager on Aug 2, 2022
Dear Scott thank you very much for the great review. We hope to welcome you soon again at our hotel. Take care and stay healthy. Regards Nico Masi Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

6/10 Okay

Lynnlee83, Calgary, Alberta

Traveled with partner
Disliked: Property conditions & facilities
The room was super small. We felt like were we tripping over each other and our luggage. The bathroom smelt mouldy. And the worst was the church bells!!!!! Every hour! Sometimes for 15 minutes straight! Just horrible. Had we known that we would have never stayed there. They should give their guest a heads up. It was loud and annoying. We couldn’t sleep before midnight or last 6 am cause the bells would start at 6am and end at midnight. Ridiculous
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not in Zurich city center but don't be mistaken. It's an excellent hotel with a great location. Less than a minute to the tram station which takes you to the city center. The rooms are spacious and clean with great amenities.
Stayed 2 nights in Nov 2019

6/10 Okay

Weon gee

Stayed 4 nights in Oct 2019

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Good Value - a little far from City Center.
Very clean, modern hotel in the northwestern part of Zurich city. Located in a nice shopping plaza & close to a café, grocery stores, post office and church bells (which remained quiet through the night). Rooms were European small - small difficulties maneuvering with a 6'6" husband. Beds were super soft which didn't suit us but the room was immaculate. We had a car so getting around Zurich was no problem for us.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estaba limpio y personal muy amable. Era ruidoso porque daba a la calle.
Stayed 2 nights in Sep 2019

4/10 Poor

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Walking for Cancer
Stayed 1 night in Sep 2019

8/10 Good

gug, Birmingham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionists were welcoming and friendly, especially the lady wearing the scarf and the Asian looking young girl. However, I paid for a Queen bed and we slept clearly in a small double. Slightly disappointing plus the room has no air conditioning and the windows do not open fully. What’s also not mentioned is that there is a church at the back which chimes every 15mins, even through the night: If you’re a light sleeper then this is not the hotel for you. Transportation into Zürich centre is easy, the tram stop number 2 is literally outside and takes about 18mins! Overall, a pleasant stay.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent loved the restaurant and the staff were great!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Iffi, Florida

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out class service after bad experience in Germany hotels in best western I got excellent service plz make sure Germany people rude and untrained in professional in hotel service 🙏
Stayed 1 night in Aug 2019

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again
Small room but had everything you could want.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Seriously, no air conditioning? Noise plaza especially since the only air was by having your window wide open. Definitely change needed there. Otherwise, plenty of food and options around the location. It is far away from transportation centers.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Satisfactory hotel stay
It was a old, refurbished hotel. Very small room. Staff was good. Nice breakfast options.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Location was close to trains but didn’t have A/C. Staff at check in was young and not at all friendly
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beside a nice square close to town centre good parking
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Stayed 3 nights in May 2019

2/10 Terrible

Robert

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
I can't recommend it.
Some of the staff at the reception were very unfriendly not to say arogant. No refrigerator in the room. The last night (May 25th to 26th) there was a terrible, loud buzzing noise from 2am to 6 am. Upon calling the front desk they said something was wrong with the ventilation and the trouble would be solved within 15 minutes. That was at 2.30 am and it lasted till 6 am. Room mades were efficient and friendly.
Stayed 7 nights in May 2019

4/10 Poor

james

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Good value hotel but very noisy and uncomfortable
Room was basic but condition and clean for a 3 star. However the pillows were terrible and the mattress soft and concave in shape and very soft. No air con as can be expected but the room was so hot you needed to have window open to sleep, if only the church bell wasn’t going off every 15 minutes day and night. To top this off following the live music which you couldn’t here from the room, when loading all the equipment in car park behind us it sounded like drunks were rolling bins down the road for 50 minutes whilst laughing and being very loud between 12-45 and 1.30am The phone did not connect to reception and I had to go down and speak to reception in person to be told it is what it is and it will stop soon, not we will go speak to them and ask them to be quiet whilst rolling the equipment. I was told to speak to reception in the morning and they would sort me out. In the morning I spoke to a junior the only person on who told me all she could other me was free breakfast for my trouble and there was no one to talk to at the time in person or on the phone. The breakfast on the first day was a shambles with no plates or cutlery, no communication between the staff with every request coming across as an inconvenience. The second day made up for this but still average. The bathroom extract did not work which wasn’t particularly pleasant.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy everything about this hotel. Everything really clean!
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay
A very quite hotel a few kilometres out of Zurich. Very comfortable room and friendly staff.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and staff also very nice great location close to train terminal
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice resturant and close to tram. Try the church for lunch behind hotel - nice quality and friendly - free extra portions if required.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2019

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
A/C was not working. I requested front desk to send somebody no fix but they never sent that person.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
This is 40m away from a church which rings an extremely loud bell every hour, then a lighter bell every 10 minutes. Midnight, 4 light bells to prepare you for 12 extremely strong BAAANGGGGGs that make everything resonate. 1AM a strong bell, 1:10 a small bell, 1:20 another, 1:30 another... 4AM 4 strong bells, and so on. But at 7AM is different, there are 2 minutes of continuous bells, 2 bells per second, to wake up the whole neighborhood. And your room is 40m from that bell. Couldn't sleep a second.
Stayed 3 nights in Nov 2018

8/10 Good

D J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliable
Friendly staff, clean rooms
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018

10/10 Excellent

Cari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great Stay. Staff was very friendly and helpful. Room was very comfortable. Nice amenities. Great location, able to take the train to everything we wanted to do.
Stayed 2 nights in Oct 2018

6/10 Okay

Terri, Denver, CO, USA

Liked: Cleanliness
Disliked: Room comfort
The bed was rock hard. We had to put a comforter underneath the sheet to give some relief from the thin rock hard mattress.
Stayed 2 nights in Sep 2018

6/10 Okay

Tricia, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice hotel the staff was wonderful. The only issue is if you did not mind waking up every hour with the tower and the bells going off 24 hours a day.
Stayed 1 night in Sep 2018

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, reasonable room rates
Good, cheaper hotel to use if staying in Zurich. Staff are helpful and the comfort rooms have lots of space
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Yulia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service, proper hotel, clean, has all you need for a short business stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Third stay
This is my third stay at this hotel and it meets my needs. Rooms are very hot if weather is hot.

8/10 Good

PAMELA, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few days in Zurich
The hotel was perfectly located for my needs. I had access to basic shopping nearby and proximity to trams for easy access to central Zurich and ZurchHB.The room was quite hot - there is no air conditioning but a fan was available. My single room was a good size, but some single rooms here are very small. Generally you would only want to use the room as a place to sleep, and a base to get out and about. But then that's what Switzerland is all about.