All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
They are racist theives. I cancelled because of the pandemic and they refused to refund the money. Do they want me to catch the COVID virus and die. It was a lot of money close to a thousand US dollars.
I could not make the trip and the hotel refused to give me a refund. The hotel was wicked and inconsiderate and it was daylight robbery. I did not pay for two days like other people I paid for two weeks. It was a lot of money close to a thousand US dollars and they kept the money when I cancelled in advance because of the pandemic. It is not my fault there was a pandemic . They are racist and theives. Do not go to that hostel. They said I bought a non refundable booking. So what. The airline gave me credit everyone is giving credit. Everyone is giving a refund they understand there is a pandemic. This hostel is heartless and are theives and racist because I am black.
NNENNA
Stayed 4 nights in Sep 2020
Response from Zug Youth Hostel on Dec 10, 2020
Dear Nnenna
Thank you for your comment to which we would like to respond as follows:
We understand that you are upset about not being refunded. But you chose to make a non-refundable reservation yourself in June 2020. Non-refundable rates are lower than the normal rates and in case of a cancellation there is no payback. In addition, travelling restrictions were already well known in June, regarding the pandemic. So it was foreseeable that you might not be able to travel in September this year. The total amount for your nine days stay was less than USD 400.
Your accusations that we are racists and thieves are completely unfounded. The Youth Hostels are an international association with hostels in more than 80 countries. Everybody is welcome in our hostels, regardless of race or age. As you booked online, we have never seen you, nor did we talk to you. And we are no thieves as the conditions of a non-refundable booking are clearly written on the website and you have to confirm it before you can complete your booking.
Maybe you underestimated the situation and of course we would have liked to welcome you in the Zug Youth Hostel. Unfortunately the situation is very unpleasant for all of us and we truly hope to welcome you one day to our hostel and convince you of our hospitality.
Kind regards, Barbara (guest service, Swiss Youth Hostels)
Wonderful hostel! It’s clean and safe and family friendly. Right by the train station and the lake, as well as being close to bike trails and restaurants. Walking distance to old town. The free breakfast is also a highlight!
Great quality hostel. Very clean and well appointed. Breakfast was good but finished at 8am even on weekend. Right next to train station or short walk to town.
It was very good, very friendly stuff, very helpful. The room was bigger than my expectations, clean and comfortable. Quite room. Breakfast was simple, but enough to make u full:) i have stayed alot in the youth, in Lucerne, Interlaken, Zurich, Geneva, always and everything is perfect.
Es war alles wunderbar: die Service, die Betten, obwohl die Treppen für das Bett auf 2-te Etage waren nicht praktisch.
Die Dusche war sauber und steht’s warm.
I liked that it was close to the train station, I didn't like that it was in the middle of nowhere, no place to buy food nearby. Showers and restrooms sometimes had wet floors, hairs, etc.