Exterior

Reviews of Stanton Suites Hotel Yellowknife

3 out of 5
Stanton Suites Hotel Yellowknife
476 Range Lake Rd, Yellowknife, NT

Reviews

8.0

Very Good

Rating 10 - Excellent. 113 out of 315 reviews" "
Rating 8 - Good. 111 out of 315 reviews" "
Rating 6 - Okay. 63 out of 315 reviews" "
Rating 4 - Poor. 20 out of 315 reviews" "
Rating 2 - Terrible. 8 out of 315 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Nick

Liked: Cleanliness, staff & service
Disliked: Amenities
Nothing special, a bit dated
Stayed 2 nights in Jan 2023
Response from Danielle on Jan 30, 2023
Hi Nick, thanks for your review! We can definitely agree with the dated opinion. We are excited to be getting ready to change out flooring in all the rooms, continuing on with painting and upgrading TV's and furniture. We hope that you come back to see the changes throughout the hotel!

4/10 Poor

Keith

Business traveler
Liked: Staff & service
I had reserved two night stay months in advance. Upon checking was advised I had to change room for second night due to adjacent joining room booking. Unsure as to how this transpired, was not a welcome first impression at this property. That said, first room carpet was well used with stains. Second room had a newer carpet. Both rooms had in suite laundry which would be helpful for longer stays.
Stayed 2 nights in Dec 2022
Response from Danielle on Dec 8, 2022
Hi Keith, I apologize that you had to move rooms when you booked in advance. I will be speaking to my team about this to ensure this doesn't happen to another guest as we typically only do room moves if it's pre-arranged before check-in. I apologize this was a negative start to your stay, but hope the rest of your time here was enjoyed. You are very right about the carpets- we are currently in the process of upgrading our rooms with new flooring, paint, furniture and TV's. We are hoping to have this complete by the end of next year, so I do hope you give us another chance to make things right. Thank you for your feed-back, and we hope to see you again! Danielle

8/10 Good

Kevin

Stayed 1 night in Nov 2022

8/10 Good

Michael, Edmonton

Business traveler
Liked: Cleanliness, staff & service, amenities
The property is starting to show its age and needs things like carpets, beds and furniture changed. The housekeeping and front desk staff were wonderful- especially Sandeep one of the front desk agents. She was friendly, always had a smile and was masts willing to offer advice, provide directions and made suggestions. Hotels need more staff like her!
Stayed 2 nights in Nov 2022
Response from Danielle on Nov 28, 2022
Hi Michael, Thank you for taking the time to write us a review! You are very right in that statement regarding the hotel showing it's age. We are currently in the process of painting rooms and public areas, replacing flooring and working on getting new furniture in the new year. We hope you come back to see the upgrades we are working on! I am glad that Sandeep was able to make your experience a positive one at the Front Desk! I will be passing on your kind words to her! Thank you again for your review, we hope to see you again. Danielle

8/10 Good

Darryl

Stayed 1 night in Nov 2022
Response from Danielle on Nov 23, 2022
Thank you for taking the time to give us a review. I hope you had a great stay and we hope to see you again soon!

2/10 Terrible

Dennis

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property is 4-kilos from the Yellowknife Airport. A hospital across the street as well as a grocery store and within a short walk to other shopping. But the facility does have some downfalls that need correcting. Walls are thin and you hear everything, really everything.
Stayed 4 nights in Nov 2022
Response from Danielle on Nov 21, 2022
Hi Dennis, Thank you for taking the time to write us a review. I'm sorry for the poor experience you had with the noise situation. If we are made aware of any loud guests and the situation doesn't improve, those guests will be asked to leave.I did move you and your wife to a different room and wing to try to ensure the rest of your stay was quieter, which I hope it was. We do have rooms that are non-adjoining if you are ever in the area again. I hope you were able to catch some of the northern lights and the rest of your time in Yellowknife was enjoyed! Danielle

4/10 Poor

Davis

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Paid $417 for 2 nights. It is be ry dirty. Lots of stains on the carpet, had to wear shoes right outta bed. Little splatters on every wall. Also they had a maintenance man banging on every door at 9 in the morning
Stayed 2 nights in Nov 2022
Response from Danielle on Nov 18, 2022
Hi Davis, Thank you for taking the time to write a review. I'm sorry your stay had these issues. The hotel carpets and paint are definitely showing their age and we are currently in the process of painting the public areas and will be moving into rooms after to start painting. The carpets are also in the process of being changed out and updated. I'm sorry you found spots on the walls, I have passed this on to Housekeeping to ensure this is being looked after. Regarding the Maintenance, I am not sure why that was happening so early and I'm sorry that it disturbed your stay. I will be looking into that so it hopefully is not something that happens again. I hope you give us another chance as we make more updates throughout the property to offer a better stay to all our guests. Danielle

6/10 Okay

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the rooms with adjoining doors need better sound barrier between them
Response from D. Ryden on Nov 10, 2022
We really appreciate the feedback and hope that we can better accommodate your next stay. When booking please contact the front desk to request a none adjoining room. Hope to see you again soon.

10/10 Excellent

Sharon

Stayed 4 nights in Oct 2022
Response from D. Ryden on Nov 10, 2022
Really happy to see you enjoyed your stay.

10/10 Excellent

Yanguo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and save.
Stayed 3 nights in Oct 2022
Response from D. Ryden on Nov 10, 2022
Thank you for your review of Stanton Suites Hotel in Yellowknife. We hope you have the opportunity to stay with us again in the future.

6/10 Okay

Lorilie

Stayed 1 night in Sep 2022

6/10 Okay

Kathryn

Traveled with family
Liked: Cleanliness
Smoking near intake vents
Stayed 1 night in Sep 2022
Response from Danielle on Sep 20, 2022
Hi Kathryn, Thank you for taking the time to leave us a review! Sorry to see that you had some issues with smoking smells. The rooms that have balconies are permitted to smoke outside, and unfortunately that may mean some of that can be smelled in other rooms if windows are open. The hotel itself is non-smoking however. We hope that the rest of your stay was pleasant and you will give us another chance! Danielle

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping stores
Stayed 1 night in Sep 2022
Response from Danielle on Sep 20, 2022
Hi Daniel, Thank you for taking the time to give us a review! We hope you enjoyed your stay and glad you enjoyed the central location of the hotel! Danielle

2/10 Terrible

Stephanie

Stayed 2 nights in Sep 2022

10/10 Excellent

Michael

Stayed 1 night in Sep 2022

6/10 Okay

Cory

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great staff, very friendly. The hotel feels run down. The carpets in the rooms were heavily stained, the light switches were filthy. Large rooms but windows did not open in bedroom and was very very hot.. great staff though.
Stayed 1 night in Sep 2022
Response from Danielle on Sep 20, 2022
Hi Cory, Thank you for taking the time to give us a review. The hotel is unfortunately starting to show it's age, but we are in the process of updating flooring, TV's and painting throughout the hotel. I'm sorry you had issues with the windows- all windows should open in every room and I will pass this on to Maintenance to be checking so this isn't an issue again. I will also be passing the cleanliness issue you mentioned to Housekeeping. We hope you give us another chance, and thank you for passing on you had a good experience with the staff! Danielle

10/10 Excellent

Bryanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always on top of things n just wonderful place
Stayed 1 night in Aug 2022
Response from Danielle on Sep 20, 2022
Hi Bryanna, Thank you so much for your wonderful review! We are so glad you enjoyed your stay with us and we hope to see you again soon! Danielle

6/10 Okay

Megan

Business traveler
Was dated and not the cleanest. Easy location for the airport.
Stayed 1 night in Aug 2022
Response from Danielle on Sep 20, 2022
Hi Megan, Thank you for taking the time to give us a review! Unfortunately, the hotel is definitely starting to show it's age, but we are in the process of updating flooring, TV's and painting and hope to get through the entire hotel by next year. Regarding the cleanliness, I am so sorry that was an issue. I will pass this on to housekeeping to hopefully ensure this isn't an issue for future guests. We hope to see you again! Danielle

6/10 Okay

BENJAMIN

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed is good. Furniture are old and dirty. No AC.
Stayed 3 nights in Aug 2022
Response from Danielle on Aug 31, 2022
Hi Benjamin, Thank you for taking the time to give us a review. The hotel is unfortunately showing it's age, but we are currently in the process of replacing flooring and new furniture/TV's and AC units have been ordered to start upgrading throughout the hotel.I hope you come back to see some of the upgrades we have going on! Thank you again and we hope to see you again!

6/10 Okay

Anika

Disliked: Cleanliness
Sweep the bathroom floors, so much hair.
Stayed 1 night in Aug 2022
Response from Danielle on Aug 24, 2022
Hi Anika, Thank you for taking the time to write us a review. I'm so sorry this was an issue during your stay- I will be passing this on to housekeeping to ensure rooms are being cleaned properly for each guest checking in. Thank you for bringing this to our attention! We hope to see you again.

6/10 Okay

Hillary

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
I didn’t like the moldy tea kettle that got my mom sick for a couple days out of our vacation. No room service daily. We had to ask for our own clean towels. I think that service needs to be looked into now that Covid isn’t rising.
Stayed 11 nights in Aug 2022
Response from Danielle on Aug 23, 2022
Hi Hillary, Thanks for taking the time to write us a review. At this time, we do not provide daily cleaning but there should have been an information sheet in your room providing details that we do clean stay rooms on request and that you can phone down to the desk to have items delivered to your room as needed throughout your stay. Regarding the kettle, I did replace the kettle that wasn't very clean once it was brought to my attention. The replacement kettle was cleaned and disinfected before being given to you. It was inspected when it was returned and no mold was found, but the Housekeeping team was alerted and we have been working to ensure that all kettles are cleaned properly for each new guest. Thank you again for taking the time to give us a review, we hope to see you again.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice. It’s at a great location, near the hospital where I had an appointment. There were only two luggage carts for the whole hotel. They should get more.
Stayed 2 nights in Aug 2022
Response from Danielle on Aug 17, 2022
Hi Sandra, Thank you for taking the time to write us a review! I'm glad you had a good stay and enjoyed the location! We do typically have more luggage carts but we had 2 out for maintenance that have now been put back into use. I apologize for the inconvenience but hope we see you again!

8/10 Good

Lorilie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2022
Response from Danielle on Aug 12, 2022
Hi Lorilie, Thank you for taking the time to give us a great review! I hope you had a great stay, we hope to see you again!

8/10 Good

Jasna

Liked: Cleanliness, staff & service
Great location even though it’s far from the centre everything I needed was close by AND the Room was very nice
Stayed 1 night in Aug 2022
Response from Danielle on Aug 12, 2022
Hi Jasna, Thank you for taking the time to give us a review! I'm so glad to hear you had a great stay! We hope to see you again!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Danielle on Aug 9, 2022
Hi Stephanie, Thank you for taking the time to give us a review! We appreciate it and hope you had a great stay and hope we'll see you again soon!

6/10 Okay

Gregory

Liked: Staff & service
Noisy, no AC, fortunately it was cooler outside so the room wasn’t a scorcher.. good location, plenty of parking
Stayed 1 night in Aug 2022
Response from Danielle on Aug 10, 2022
Hi Gregory, Thank you for taking the time to write us a review! We are in the process of updating our AC units, I'm sorry we weren't able to deliver a better experience with that but hope you give us another try and we can make it up to you! Regarding the noise, we are always happy to assist if there are noise issues by/close to your room and we are made aware. I'm sorry this was an issue for you! I do hope the bulk of your stay was good and we hope to see you again!

8/10 Good

Bobby, Arviat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Establishment is an excellent place to stay. On our return we plan to stay there again.
Stayed 1 night in Jul 2022
Response from Danielle on Aug 2, 2022
Thank you for your kind words and taking the time to give us a review. We look forward to having you back! -Danielle

8/10 Good

Bobby, Arviat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is quiet, clean, close to businesses, accessible, and good staff
Stayed 1 night in Jul 2022
Response from Danielle on Aug 2, 2022
Thank you for taking the time to write us a review! I am glad that you had a good stay and had a good experience. We look forward to seeing you again! -Danielle

10/10 Excellent

Bobby, Arviat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is quiet, staff friendly, clean and close to shopping
Stayed 1 night in Jul 2022
Response from Danielle on Aug 9, 2022
Hi Bobby, Thank you for taking the time to give us a review! I'm so glad you enjoyed your stay and it was a good experience. We hope to see you again!

10/10 Excellent

Edward J

Stayed 1 night in Jun 2022
Response from Danielle on Aug 2, 2022
Thank you for taking the time to give us a review! We hope to see you again!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

Makarand

Traveled with family
Liked: Cleanliness, staff & service
Proximity to many restaurants, Grocery shop and Departmental store
Stayed 3 nights in Mar 2022
Response from FOMStanton on Mar 15, 2022
We hope you enjoyed your stay! I'm glad to hear you enjoyed the location and it was close to conveniences to make your stay more comfortable. Hope to see you again!

6/10 Okay

Narendra Narayan

Traveled with group
Liked: Cleanliness, staff & service, amenities
We didn’t know that there was construction going on in the hotel. There was a lot of noise during the day because of that. Also, the sound from the neighbouring room was quite clearly audible.
Stayed 3 nights in Mar 2022

8/10 Good

Gail

Stayed 1 night in Jul 2021
Response from Darin Ryden, General Manager on Jul 8, 2021
Hi Gail, glad you had a good stay with us. Hope to have you back to stay with us again.

8/10 Good

Verified traveler

Stayed 3 nights in Jun 2021
Response from Darin Ryden, General Manager on Jul 20, 2021
Thanks for the rating.

8/10 Good

Verified traveler

Stayed 10 nights in May 2021
Response from Darin Ryden, General Manager on Jun 2, 2021
Thank you for letting us know you had a great stay at Stanton Suites Hotel Yellowknife. Hope to have you stay with us again. Kind regards

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were available to upgrade to upon checkin so I was happy.
Stayed 3 nights in Apr 2021
Response from Darin Ryden, General Manager on Apr 23, 2021
Glad to see that you enjoyed your stay with us, hope you'll come see us again. Kind regards

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Darin Ryden, General Manager on Apr 5, 2021
Thank you so much Sarah for indicating how much you enjoyed your stay at Stanton Suites Hotel Yellowknife. Hope we get a chance to host another stay in the near future.

10/10 Excellent

Verified traveler

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was in a good location for shopping. It was also very quiet and secure.
Stayed 3 nights in Mar 2021
Response from Darin Ryden, General Manager on Mar 26, 2021
Very nice to see that you enjoyed your stay with us at Stanton Suites Hotel Yellowknife. Hope to have you stay with us again in the future. Kind regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from Darin Ryden, General Manager on Nov 2, 2020
Thanks Daniel for the rating, hope to have your back in the near future.

8/10 Good

Bk, N.W.T

Traveled with family and small children
Liked: Staff & service, amenities
Front desk staff was excellent. However the fridge wasn't very clean and there wasn't enough cutlery in the suite. Over was great. I loved how the hotel pays for your can to and from the airport
Stayed 1 night in Oct 2020
Response from Darin Ryden, General Manager on Oct 21, 2020
Thank you for feedback, it is invaluable to us in order to stay on top. We are happy that you enjoyed your stay with us and hope we will have the opportunity to host you again. Kind regards

10/10 Excellent

Belinda

Stayed 3 nights in Aug 2020
Response from Darin Ryden, General Manager on Sep 17, 2020
Thanks Belinda, so happy you had a great stay at Stanton Suites Hotel Yellowknife

6/10 Okay

Kathy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping didn’t clean room and there was pet hairs and found a bug on the kitchen counter and on rug
Stayed 3 nights in Aug 2020
Response from Darin Ryden, General Manager on Sep 9, 2020
Sorry we could not meet your expectations. Kind Regards

8/10 Good

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020
Response from Darin Ryden, General Manager on Jul 31, 2020
Thank you Elizabeth for rating your stay, looks like we got it right. Kind Regards Darin Ryden, General Manager

10/10 Excellent

Verified traveler

Awesome
Stayed 4 nights in Jul 2020
Response from Darin Ryden, General Manager on Jul 8, 2020
Very happy that we could make your stay a great one. Hope to see you again in the future. Kind regards

10/10 Excellent

James, Fort Providence

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to hospital and other services. Staff was helpful with special requests.
Stayed 1 night in Jun 2020
Response from Darin Ryden, General Manager on Jun 23, 2020
Very happy that you enjoyed your stay with us, and that you were able to let us know. Hope to have the opportunity to have you stay with us again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here for a week with my wife. Fully kitchen accessories and supermark is just 3 minutes walk, we were enjoying cooking everyday. There are also full laurndy (washer and dryer) in. room, feel like we are staying in our own property. have full of good memory there.
Stayed 4 nights in Jan 2020
Response from Darin Ryden, on May 21, 2020
We are very pleased that you enjoyed your stay and were able to meet or maybe exceed your expectations. Thanks for kind words and we hope to have the opportunity to host another visit to Yellowknife.

8/10 Good

Verified traveler

Stayed 1 night in Mar 2020
Response from Darin Ryden, Genera Manager on Apr 3, 2020
Thanks for the rating, nice to see you enjoyed your stay with us. Hope to see you again in the future.

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Darin Ryden, General Manager on Apr 3, 2020
Great to see Frank that we were able to meet or exceed your expectations. We hope to have you with us again at Stanton Suites Hotel Yellowknife.

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were very accommodating and friendly
Stayed 1 night in Mar 2020
Response from Darin Ryden, General Manager on Apr 3, 2020
Thank you for the great rating, our associates at Stanton Suites Hotel Yellowknife work very hard to meet and exceed our guests expectations