2/10
- first night there was a large party in the courtyard next to our room till almost 10:30 PM. Then kids were playing in the hallways till 11:00. Then another party around 11 was making noise in front of our room. Clearly overbooked.
- upon arrival I was handed the pack and play for my baby. I carried it to our room. It didn’t snap correctly, I asked for help. Waited an hour no one came so my husband took it down to the lobby. They said they would bring another one - they did not. At this point it was past 11 PM and we had to move a chair next to the bed for the baby to not fall. They finally brought one the next day.
- we asked for linen change, we just ended up doing it ourselves
- we never had housekeeping during our stay - we had to keep going to front desk for towels, blankets, etc as needed
- the bed was very uncomfortable
- the room needs upgrading, there are spots that the wallpaper is pulling from on the bathroom due to humidity. Also - the sink faucet is not the right size for the sink — all the water pools by the handles because it doesn’t reach into the basin.
Overall, for the price paid compared to the experience we had - this was awful. I have stayed at many Marriott’s and thought I would have a good stay here too - unfortunately I probably won’t book another Marriott.
The front desk staff is super nice - but they are limited in capacity and extremely understaffed.
Dimitra
2025 年 5 月に 3 泊滞在