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Parking is awful, there were crumbs in my bed do not believe the sheets were changed. No extra toilet paper and no extra towels just one of each in my room.
Shari
Stayed 2 nights in May 2024
6/10 Okay
Brandie
May 20, 2024
The location is lovely. We had the river view. The room and rest of the hotel were clean and well kept. Breakfast was a little disappointing. The pillows were the worst I’ve ever slept on in a hotel so I didn’t sleep well. The site advertised soundproof rooms but we found it loud all night. I don’t think it was worth the price
Great room, location and incredible staff. The room is super clean and we have a great view of the river. The staff was very polite and accommodating at check in. So glad we chose to stay here instead of the bigger fancier place down the street!!!! This hotel is great and will stay here again. Thanks :)
Zafiro
Stayed 1 night in May 2024
Response from pschwabl on May 17, 2024
I'm glad you enjoyed your stay, thanks for the feedback!
Staff did not know what to do as my reservation from Expedia was not in their system yet. There was no communication to me they just served another customer. Luckily Naveen was present and solved the issue. The others could use more customer service training.
Donna
Stayed 1 night in May 2024
Response from pschwabl on May 17, 2024
Thank you for your feedback, we appreciate it.
10/10 Excellent
Robert
May 12, 2024
Robert
Stayed 1 night in May 2024
Response from pschwabl on May 17, 2024
I'm glad you enjoyed your stay, we hope to see you again soon!
Clean and quiet in spite of a large group of families with children.
Surprised to find paper plates, plastic cutlery and paper cups in the breakfast room. Please be environmentally responsible and use china and flatware.
Breakfast was good with many options.
Breakfast was good (above average). Room wasn’t serviced on a two-day stay. (Knocked once at 9am when in shower and never came back.) Was able to park one night in main car park and had to stay one night in public car park opposite - instructions were a little difficult to follow but got it worked out eventually so not too bad and decent option when main car park filled up. Much quieter than staying at the casino. Convenient for crossing to Detroit. Bars/restaurants nearby were good.
Melinda
Stayed 2 nights in Apr 2024
Response from pschwabl on May 3, 2024
Thank you for your feedback, we appreciate it!
4/10 Poor
Nicole
Traveled with group
Apr 28, 2024
Disliked: Amenities
The tiolet was stopped up the entire time we were there. They brought us a plunger that did fit inside the hole. We told them and it seemed that they didn't care.
The lady who checked us out was really nice. She paid for our parking
Nicole
Stayed 1 night in Apr 2024
Response from Alexis Mollica on Apr 28, 2024
Thank you for your feedback, we deeply apologize for the inconveniences faced during your stay. We strive to make sure our guests are taken care of and are happy. We will use your review as a teaching opportunity.
Parking was poorly arranged . Tv was not working properly . I should have been offered sone kind of rebate . Room was perfect . Hitel is clean and modern .
Martin
Stayed 1 night in Apr 2024
Response from pschwabl on Apr 18, 2024
We're sorry your stay didn't meet your expectations. Thank you for your feedback and we hope you'll give us try again in the future.
I'm sorry to hear that your stay did not meet your expectations. We take feedback seriously and hope you'll give us a try again to show that your stay was an exception.