This house and location are awesome. The layout is PERFECT for extended family get togethers. Walking distance to town square is reasonable.
Unfortunately, the main living areas and master suite did not have working heaters. I called the management company and left a message, with no call back. Thankfully, my husband and I had the option of staying in the casita.
The next day, I kept trying to call the management company but the phone calls would not go through. I finally sent a text regarding the heating issue to which I received a call back and hour later. During this hour, we had looked online for the manual to the heaters, and tried resetting the breaker box. By the time they called back, those heaters had begun working. The response was along the lines of, “great,so you’re fine then.” I said I needed a manager to call us back.
My husband and I had come a day earlier than the rest of our family for quiet time by ourselves but instead spent the majority of that time trying to get the heaters to work.
I was called later, AFTER HOURS, by management, who after expressed my frustration said they did not have an after hours repairman that could assist us. She then said she would change the lock passcodes, refund our money, and we could just go to a hotel.
I was appalled. I’ve been coming to Wimberley for many years and have always had an amazing experience with both the property owners and property management company.
I ended up disconnecting the call. NOT surprisingly, those same heaters stopped functioning again that night. The remainder of my family had arrived and after trying the breaker reset again without any luck, we ended up turning the oven on and cracking the door to have heat.
I was the person responsible for this years valentine weekend with my husband’s sisters and spouses. Thankfully, everyone loved Wimberley, the remaining aspects of the house were spectacular, and a good time was had by all.
I highly recommend this property after they resolve the heating issues and improve management customer service.
One last comment is that the “hot tub” that appears in the photos is not a hot tub, but rather a spa. That means it’s not heated. However, the weekend had freezing temps so none of us were disappointed. LOL! However, it needs to be noted.
This is an awesome property and I hope the issues get resolved soon.